When I first came to donate I was super nervous but Liz was with me every step of the way. She was super gentle when she stuck me and came back and was checking on me various stages of the donating process. The whole staff here is great but a super shout out to Liz read more

I had a very disappointing experience at BioLife Plasma Services. The staff member, Yoli, was rude and confrontational throughout the process. She missed the vein in my left arm and after digging around painfully, simply said I would "have to use the other arm." There was no apology or acknowledgment of the discomfort. This is now the second time I've had to leave with wraps on both arms due to unsuccessful sticks. My veins are typically easy to see, even without pressure, so I don't understand why this continues to be an issue. I expect professionalism, care, and basic courtesy during what is already a somewhat uncomfortable process. Unfortunately, this experience did not my expectations. read more

It would be nice after donating for 2hrs if they would help you before getting another patient set up to start. Some of us have bad backs

This is my second time donating at this location and I'm currently on the table arm stuck while I'm typing this. My APT was at 10:05am I arrived around 9:45am parked and walked in. Finished my 20 questionnaire and got seated right away for my vitals. I sat in my chair in 6 min of me walking in the door and I'm almost finished with my donation. I've been reading a lot of these reviews saying very negative things about this place so I just wanted to hop on here and give my opinion of the place. The staff are all super friendly and make good convo while you're doing your vitals. I think they started to hire more people because I see no one waiting and things seem to be running smoothly (atleast in the AM shifts) the phlebotomists are super friendly and I've never had any issues with them sticking me. It feels good to give back and help people in need of plasma for medicines that fight off horrible diseases. Plus you get paid to donate ! read more

The staff are very attentive and as soon as I was feeling light headed and totally off I communicated with one of the phlebotomist and they quickly came my direction. This was my 1st time fainting which was scary. This all happened close to closing hours Arthi nurse the only one left I believe and her team did excellent and I felt very cared for under them all. Thank you team !! I LEARNED MY LESSON DRINKING MY REQUIRED AMOUNT OF WATER DAILY !! Arthi you truly are a treasure and everyone very calm and professional. read more

First time here new donor I was turned away and told since I don't have appt. I cannot donate. Simply amazing. Rude as well.

ZERO stars: I make appointments with Biolife to better manage my time, and theirs. However, I am really fed up with arriving there, only to find a life of 10-15 people ahead of me, standing in line to check vitals, and another hour long line to get seated. I plan my time to be there 60-75 minutes, and I'm really feeling disrespected when I arrive, and it takes 2+ hours. What is the point of making an appointment ? My time is valuable and it appears that Biolife really doesn't care. read more

I've been donating plasma at BioLife here and there for the past three years. In the past I was dedicated to donate blood twice a year, until I learned more about plasma donations. This specific location is by far the best location I've visited (compared to Corona or Moreno Valley). When they first opened their doors they were fully staffed. You were in and out in one hour. Then at some point late last year, it seemed that they were understaffed, taking me 2 hours to donate. I've recently came in back in February and this past week, and they are back on their A game. I was in and out within 1 hr. Disclaimer: Your first donation can take up to 3 hours. After that it is smooth sailing. You will have to do a physical every so often (either annually or semiannually). I recommend scheduling an appointment early to be the rush. Afternoon time slots are BUSY! read more

One girl, behind counter is unprofessional. Taking my blood pressure, and she is horrible

Staff is unfriendly and zero personality. They announce your weight upon pre testing. I don't mind but that's against Hippa and I'm sure most patients do not like that. I've donated at other BioLife and they say "this is your weight" and let you look at the scale. This location is right down the street from me so that's why I tolerate the rudeness. read more

Very unprofessional and just outright disorganized like many others have said. They do not care if you had an appointment as the people who are first time donors just cut the line and everyone waits even longer. Plus this one staff member with purple hair took forever with one donor simply because he looked mildly attractive. She spent half the time talking to him and just didn't process him as quickly as others. If you don't mind wasting your day here, then go ahead. read more

I wish I had seen the yelp reviews before trying to donate myself. The girl who checked me in and did my hemoglobin test was very rude and I could tell she definitely did not want to be there. When she was checking my hemoglobin levels, she was impaciente and hard to understand what she was saying as she was speaking very fast and not very loud. In the end she told me I couldn't donate due to my iron levels being too low, which I understand, but definitely won't be trying again. I agree with other reviews talking about wait times and that they send first time donors to the front because that's what they did for me. This isn't worth my time, and never have I been treated so rudely at a business. read more

A Complete Waste of Time -- Extremely Unprofessional I had an 8:00 AM appointment and still waited over 90 minutes with zero communication or updates from the staff. Two young employees at the front desk were busy checking in walk-ins who arrived long after me, while completely ignoring scheduled appointments like mine. When I finally got up to ask for an update, I was simply told to "have a seat" -- no explanation, no ETA, nothing. At that point, I walked out. This was a complete waste of my time. I came in trying to do something good by donating plasma, but the staff's total lack of professionalism, customer service, and basic courtesy made that impossible. Trying to call the center is just as frustrating -- the phone system routes you in circles, no one answers, and you can't reach a manager. If you're considering donating plasma, do yourself a favor and go elsewhere. BioLife Temecula is poorly run, disorganized, and doesn't value its donors. read more

Place is a joke. I was here 2 hours did everything and was told I'd need a doctors letter before my physical. Was informed I'd have to complete the entire process over once I had it. read more

I had donated a total of 4 times. The first 3, no issues, all the ladies were great and gentle. The last time (4th time) the lady was rough and didn't seem to know what she was doing. Left me with a really bad hematoma in my arm. It's been a week today and it's still healing because of what she did to me. Im deferred until it heals and honestly I'm scared to ever even donate again, especially at this location. I'm extremely upset and disappointed. read more

See all

Got sent home twice now and it's a little ridiculous their policy is if your heart rate is over 100 they send you home like I drove 30 minutes here through traffic and I need the money and she goes and pricks me and tells me I have to go home because my heart rate was over 2 beats two freakin beats. It's a little ridiculous about this policy they have like there's no exception to it either like you're kidding me people have lives they can't just waste time to come out here and tell him that you can't f****** do it because your heart rate is by over two. Like no heart especially the girl that helped me she doesn't give a damn about me I'm just a damn number some people need this money for their families including myself the audacity they need to get their policies rechecked read more

It's unbelievable how little this location value its donors time. The amount of appointments they take daily is ridiculous. It's now an average of 2 hours past your appointment time that you even get seated let alone the time it takes to get hooked up. They are constantly throwing new donors at the front or the line which just increases the wait. They are consistently understaffed as well. They have 2 people at vitals with 40 people in line as well as half the beds empty. This place sucks read more

Is great for extra money but boy do I get frustrated in here. Appointment times are never correct and even when you are done it take 20 minutes for someone to come unhook you so you can leave. I'm not sure but when I look around I mostly see a lot of the employees just talking and standing around. It's extremely frustrating and honestly disrespectful because we have places to be and even when I plan two hours in advance sometimes I'm still running late. They are extremely understaffed so why are they letting so many people make appointments ‍. I just find it unprofessional and disappointing. Also my first time I got the biggest bruise I've ever had on my arm that lasted 2 weeks. If you go in make sure you have no other plans. read more

BioLife Plasma Center - Bruise after getting plasma - Blood & Plasma Donation Centers Near Me - Temecula, California

I was very worried about coming here based on the reviews that I have seen. But when push comes to shove and I need to get groceries on the table when I saw they had a $800 new patient bonus, I decided I would take the chance. On my first visit I was quite nervous and when I arrived, everybody was busy no one was there to greet me at the front. The very first appointment is a long one, because there are constantly new patients and so the multiple processes and people you have to see can cause back up. It also took me about 45 minutes to complete the actual donation part. That said, I have been back seven times and I am scheduled for my eighth visit in order to complete the new patient special. Since my first appointment, I have had nothing but positive experiences. Yes, there are times when it is terribly busy. However, I found that if I plan enough in advance , I am able to relax enough to almost enjoy my 30 minute donation. Some techs have a difficult time finding my veins, others find it immediately. As with anything, you are dealing with humans who have good days and bad days. But my luck has been such that everyone has been polite and effective in their role. read more

Honestly, one of the nurses was extremely rude and disqualified me from the program over a small tattoo I got five years ago--something that should've already been documented. What's even more frustrating is that this tattoo, along with others I've had for just as long, was never entered into my profile, despite me being in the system for over 2.5 years and having gone through three physicals. Donating plasma was a crucial way for me to help pay off school and cover rent, and now I've been deferred due to an oversight on their end. It's disappointing that the staff didn't properly record important information that directly affects someone's eligibility. So just a heads up--make sure all your details are accurately entered into your profile. You'd expect nurses to ensure this kind of information is correctly documented, but unfortunately, that's not always the case. read more

Plasma Center Experience and Staff Conduct ​Staff members often seem easily offended by simple, medical questions, particularly those concerning vital signs checks (pulse, BP, temperature). I've observed this dismissiveness frequently, often stemming from younger staff members who project a sense of entitlement. This issue culminated in a highly aggressive interaction today. My straightforward questions about the All-in-one vital signs monitor led the supervising staff member to become aggressive and accusatory. ​The supervisor's reaction was disproportionate and unwarranted. She slammed her hand down on the counter, accused me of being rude, and claimed a phlebotomist complained that I made her feel uncomfortable. I explicitly stated that I used no profanity or insults and only asked medical procedure questions. The aggression continued to the donor bed, albeit more passive-aggressive, when she slammed the plasmapheresis kit onto the bed. After this entire ordeal, which involved false accusations, my vitals (BPM, BP, Temp, hematologic status, and all other levels) were perfectly fine, yet they had been extremely quick to attempt to defer me just moments earlier. ​Chronic Delays and Donor Management ​Aside from today's specific experience, nearly all my previous appointments have been severely delayed. I regularly wait in overflowing lines for pre-screening, with wait times sometimes involving 60 to 80 people, though typically around 20-30. On the day they had 80 people in line, everyone was left standing for nearly two hours before staff thought to hand out water bottles and tiny crackers. Subsequently, after another 45 minutes to an hour, they sent about 60 people home. It was particularly frustrating to see a couple of new donors skip the entire line and head straight to the front despite the massive bottleneck. ​Quality of Care and Accountability ​The quality of care is consistently inconsistent. In nearly all my appointments, no one checks on me during the process, and after the plasmapheresis is complete, I routinely wait about 30 minutes to get disconnected. Staff consistently use "understaffed" as an excuse, yet I frequently see them conversing amongst themselves, often discussing unrelated patient gossip. To my understanding, if staff have time to engage in lengthy non-work discussions, they are not truly maximizing their efficiency. ​My lasting impression is that donors should prepare to waste a significant amount of time waiting, and a majority of concerns will be used as gaslighting fuel. Staff consistently find ways to blame the donor, operating under the assumption that they have a zero percent error rate. Also, this is a very #MeToo type of location, given the majority of staff are female, all it takes is one accusation and You'll have someone barking at You about harrassment and then have entitled staff playing the victim card... that they feel uncomfortable. On a few occasions, I've overheard staff complain about the volume of donors. On 1 occasion, a staff member used referencing,that donors "pile into the center close to closing and are like a fast food drive thru fiends." I will say... it is comforting to see that others have shared similar experiences, which confirms this is a systemic problem rather than an isolated incident. read more

I'm on my 3rd visit and waited to give a rating since I wanted to get a better understanding of the business, process, and staff. They're really great overall. Very sterile and they are constantly cleaning and disinfecting everything. Fells very safe and clean. Other than the first appt, it's a very quick process. From medical questionnaire to initial check in, to blood pull and return is about an hour. I make pretty good money but not avg $90/hr like I do here LOL! The staff is great and always careful. Highly recommend. read more

Long wait, at 3 pm, they only have one vital station open with lines at both ends wrapped around the wall. This place is new but very slow

They don't have phlebotomist here they have students basically trying to learn on people I've had my blood drawn my entire life and never once had a nurse say that my veins are difficult, but I've come in three times to this location and every single time they screwed my arms up giving me huge bruises read more

Insane amount of business. The workers are friendly and patient. Maybe more staff? Great place to people watch while waiting. A place that compensates you for helping people. Recommend read more

Always understaffed! Been donating for almost 6 months and it's getting worse over there. I ended up walking out after waiting 45 minutes in the silver line. The line behind me was ridiculous, and this was 30 minutes before closing! Ya'll really need to get your s**t together! read more

Most employees are only half trained, so they don't explain or inform of what the procedures are. Also, they're so understaffed you can plan on being there a minimum of two hours. read more

First person to greet me was unwelcoming at best! I would not go back here! The detailed Process is understandable, but the Impatience and condescending Attitude from the so called "customer service representative" not acceptable! Please inform staff that donators are life savors! Not an inconvenience read more

Came into biolife which located in temecula, ca. I was welcomed and was helped by staff about my donation. I was welcome by Dominique doing my donation, she checked up on me doing the plasma transfer, she was nice and professional on handling the syringe. read more

First of all, the staff is great, super friendly, but they are worked like farm animals. The place is extremely understaffed, and biolife refuses to pump the brakes on new donors. The tipping point for me was being given a permanent deferral after 40+ donations, because nobody felt compelled to inform me that lidocaine wasn't allowed. I was doing this for basically pocket cash, however I can see an issue arising with individuals on a fixed income being forced into a suspension by some very unclear policies. With that being said, the amount of waiting around, vs what you will bring in is not worth the opportunity cost. After your first 8 donations, you can clear just under 500.00 per month donating 2 times per week. The average donation takes around 3.5 hours from start to finish. Meaning you will make approximately $17 per hour. Which is just above minimum wage for your time investment. Plus, there are the long term health issues you can develop from regular donations. This is not explained as it would likely discourage donors. Ultimately biolife is a company that sprung up post covid, and pays the minimal to what is mostly lower class people, all while under paying the staff and working them like dogs until they quit. I feel so bad for the phlebotomists because they always look exhausted. I suppose it's a profitable business model as they seem to be springing up in plazas that cater to lower income shopping. read more

I wonder the last time this floor has been cleaned. I have been coming a while now and I have never seen the floor clean. Pretty gross. I used to be a phlebotomist. We all know sometimes stuff (fluid) gets on the floor. Yucky. read more

BioLife Plasma Center - The floor - Blood & Plasma Donation Centers Near Me - Temecula, California

Great location and great service. All of the staff is amazing and very friendly and caring. You are continually being checked on. The facility is very clean and everything is very organized. read more

I was donating plasma but developed a hematoma which has never happened to me with blood draws and IV''s. My arm is bruised 6" from site. This was a first. Not only did I waste time, I also was injured, wasted time and didn't get to donate. I'm really bummed because I like the staff but it seems like a mistake from the phlebotomist. Not once but twice. read more

They didn't pay me out for $40 out of the total $110, they never answer their phone... which sound like it's underwater whenever you call them... their chat online wasn't working and I haven't received a message back from their messaging system they provided on their page. They also don't clearly explain to people that they do NOT pay you for a referral IF your referral comes in the same day you do when you first sign up. Which is a whole separate poor training issue. read more

I have been donating at this location (my only one, so I can not compare and wont). I have been donating twice a week for over a year no. based on the reviews I would say people have one ad experience they give it a bad review. I would look at reviews from people that have been going for a while. my review is 5 star overall. now with that said yes like any place of business things can go wrong or people having bad days. Yes i have been their for 3 hours maybe 4 in 18months Have been in and out in les than an hour mor times than i can count. From the time i leave my house and get back home is 2 hours or less 90% of the time. And yes sometimes they are understaff due to employees calling out. they cannot control that. By far some employees are friendlier than others. And yes some are better at their job than others but again it is like that at any place you go. I give kudo's to Autum, Muareen and Seirra, not sure of the spelling. The only negitive thing I have to say is that i have been in there and songs have popped up that had foul langue in it. some one did catch it and changed it. The place is kept very clean and overall runs pretty good. SO AGAIN Look at the reviews form some one that has been going for a while to get an honest overall review. read more

Get ready to spend a few hours donating.....45 min check in even if you are 10 min early.. plus 45 min donation then you have to 15 minutes after read more

I hate to be this person but I think its important for Biolife Temecula to hear from their donors. For starters I do want start off by saying the staff is awesome. I have been donating plasma for more than 2 year and have been donating at the Temecula location since early 2024 when it 1st opened. In the beginning i had very little complaints about the donation process but about 2-3 months ago things have gone tremendously worse.. Today was my 3rd visit that I and several other have been turned away from donating due to bed wait time and overscheduling. The 1st time I was told they would be losing half their staff within the next 10-15 minutes of being notified we may not be able to donate, i was offered a comeback card for $40 to split between 2 visits which reflects on my customer account, my previous visit I was given a business card marked with the date I was returned the 2nd time. I scheduled another 2 appointments this week, showed up today, was turned away and I did not receive anything. I completed my questionare. Started my vitals and in the middle of my vitals, after being pricked around 6:55 I was notified that if I was not on a bed and stuck by 730 I would not be able to donate, the bed wait line was already extremely long. BIOLIFE needs to understand the inconvenience this causes for so many people. I dont even know when I'll ever be able to get 2 donations in within a promotional period at the rate this location is going. People are scheduling in this time to donate around their personal schedules and everytime the customers get turned away it really messes up personal schedules as well as every opportunity to earn the full payout for 2 donations. Biolife should consider extending the promotional periods to ensure their customers can receive payment for 2 donations. It's very frustrating to sign up with intent to donate, arrange your schedules, intend to earn some extra income and Not be able to donate due to Biolifes scheduling issues. Biolife Temecula should consider cutting off appointment times earlier to eliminate and impractical expectations to donate and to ensure people can actually obtain 2 donations within the promotional period. Several people in line also said they were on their multiple time of being turned away and needed to be seen as it was their 2nd donation. Biolife should not allow the schedules to continue to be open if you can't actually accommodate everyone who walks through the doors with scheduled appointments willing to donate. It's unfair to your donors time,convenience and expectations to earn a little extra cash. I also think it's important to know that donation times when a donor is not turned away is extremely long. There are times where I have gotten through my questionare, my vitals and a bed wait only to sit on a bed for 30-45 minutes before even being hooked up, let alone acknowledged, a simple "hi" or "we'll be with you as soon as we can" could make a huge difference. The scheduling needs fixed, it's one of the larger of the 2 centers I've been to so it seems surprising that it's operating at the rate it currently is. Seems like either I'm donating for 2 hours or being turned away. read more

I have come here now quite a bit, they give out so many appt that the are short of people and they take long also they don't go by order when its I sit to donate! don't get me wrong some of these girls are so nice and I enjoy donating read more

This place sucks... it's something new every time. I gave at Grifols for 3 years and never once had a problem... been off and on donating here since December. I got a 2 month ban for them not setting up the machines correctly causing blood to get into the plasma. The last 3 times I've tried to donate I couldn't because 1. To much protein in my blood, 2 not enough protein in my blood and tonight I was told I had to much fatty cells in my blood due to eating to much avocados... I haven't had avocado in months. read more

My first review of this facility was a 5 star until the 7th of April & 18th of April. The reason I started going to this facility and donating is because my daughter was recently diagnosed with Hashimoto Disease, and this was my way of giving to those like her. I pray she will never have to use this, but for now I wanted to do my part and help. My second time there I was unable to donate because my Hematocrit level was low by like .5. So, I made sure that from that point on I would not waste my time or the facilities time and was sure to eat, drink and take whatever supplements I needed to be able to continue donating. And all was going great for almost 2.5 months. Till I got this one person that just gave me that vibe immediately that she didn't like me and she didn't even know me. :( Her attitude was so different than all the others who were all so friendly who worked with me on my testing. She also took my blood differently. Everyone else filled the tube full and she did not, not sure if that made a difference but she failed me and she just had this smirk on her face when she did it. I was disappointed but I left and made sure to up my routine so that doesn't happen again. Well, it was good the next 3 visits that someone else tested me. My levels were really great. Then I go in for my 2nd of the week donation on the 18th and got her again. I immediately knew she would fail me. And it was just her demeanor towards me from the second I sat down. I was right and she failed me again. This time It was so apparent, and I told her she was bad luck. Because I didn't want to cause a scene and call her a liar. Though she was. Well anyway I left and called to speak to the supervisor to see if I could come back in and be retested by someone else. They just gave me excuses them no realizing I did my homework. I explained I would not be coming back in because they had an employee that was going to waste my time and theirs and she has also made it uncomfortable for me. This was unfortunate because this was something I was passionate about. So, I am dropping my stars down to 3. I hope no one else has to or has had to deal with this. It is sad. read more