Great experience donating blood quick easy and painless office was staffed with caring…read moreknowledgeable volunteers.

The people here are very nice but these last two visits my husband complained about them having…read moredifficulties finding a good vein (which was painful) in spite of him drinking tons of water a couple of days before. Every time he has to have bloodwork done at Sonora Quest the techs there never have a problem finding a vein - easy peasy. Yesterday (Sunday) they "blew out his vein" in his right arm. They had 4 techs trying to locate a vein. It's to the point now he no longer wants to donate blood at this facility. He may give them one more try but in the meantime we are searching for another facility.

Have given blood here several times... comfortable setting, really caring and efficient staff.read more

Give blood. Give life. Give a second chance…read more This location is convenient for me. I will help out when I can for a blood bank. The first timers will spend more time filling out your information on the computer. Once you are all setup, everything can be done on their app. I rarely have to wait in the reception area, and this location looks well organized. After your donation, you will have to wait 15 minutes before you leave. Bottled water and snacks provided after your donation.

I'm leaning 4 outta 5 stars just because of the location and the element that goes in there. If I…read moreknew their names I would give shout outs but this is the best I can do. The really short Native American phlebotomist really cute she's super sweet and very nice, the management team are very nice as well, the Puerto Rican or Dominican phlebotomist that's very light skinned with the dark hair she's nice and sweet as well she always remembers I need something to squeeze before pumping, the black male I think he might e Puerto Rican as well always wearing nice shoes he's very nice also. Those are my top favorites, when doing vitals I gotta give a shot out to a few and unfortunately don't know their names which I need to start doing. The big guy he's super friendly and come to find out we have the same birthday and he calls me up by name, there's the older woman who is super duper sweet and once again I'm sorry I forgot her name but I love when I'm at her booth. Just an all out friendly facility, I use to donate at CSL Plasma and they took away platinum donors getting express passes so and their staff are always either mad or tired. Keep up the great work Octapharma!!!

Donating plasma. Most times you're waiting at least a half hour in line, sometimes longer. Not sure…read morehow it is during the day but after 4 they only have 3 people checking people in. Then at 4:30 it seems to go down to 2, at times there's only been 1, makes for a very long wait. Once you get checked in you go over to the waiting area to be called. One time there were 3 people called before me that had come after me. When I said something they claimed the time on their ticket was before mine. Not sure how that could be because they hadn't even been checked in yet and I had already been sitting in the waiting area. The website says expect to be there 2 hours for first time but it's really about 4, it's no less than 2 hours for repeat clients. Everyone has been really nice so far.

I have been donating for about 5 months. I have always been greeted with professionalism from the…read morescreening through the donation process. The staff is well-trained. I have never had an uncomfortable moment with the injection of the needle, and they stress to let them know if you need anything while you are donating. I started donating because I needed the extra cash. I continue to donate because it feels good to know I am helping people. I love the homepage that shows how many times I have donated and how many people I have helped.

Terrible service, slow workers, and new people don't know how to do their jobs. The front person…read moresaid hello that was kind. But the fact that there's not one seasoned person draw to work. Just shows poor higher up management.

So Paul is really one of the best people for screening. He has a way where when he sticks your…read morefinger, you never feel it. He's that good. I sort of hinted to him that he should teach a class on how to stick a finger. Thank you for hiring Paul and besides he's very friendly and he remembers names. 5,000 stars to Paul!!!!

I've had my fair share of dissatisfatory encounters with staff at this location, but my interaction…read moretoday with Assistant Manager Chelsea takes the cake. If management cared about doing the right thing, they'd throw her in the trash where she belongs. Today serves as a poignant reminder that everyone is an expendable bloodsack at Biolife and no one knows it more than regulars. Anyways, February 13th, a phlebotomist flooded my arm. With my arm being in a cuff, I couldn't tell that fluid was leaking into the surrounding tissue. Eventually, the site began to hurt. I wasn't feeling good, but a phlebomist insisted upon continuing the donation and hooked my other arm up to the machine. As this was happening, I notified them that I was feeling faint. The needle was removed and a nurse was called to take my vitals and proceeded to blame me for being dehydrated. Uh... okay. Biolife checked in with me the following day but that was the extent of it. The site has only worsened. Not only is it obviously unsightly-- it hurts to bend, there is a bit of a dull pain, and the hematoma is spreading. I wrote customer care on 2/18 about the incident expressing concern and requesting compensation. On 2/19 I received a call from the nurse to follow-up about my arm. She was perfectly nice as she checked-in with me. She also offered to reach out to management to see if I could be issued compensation. No additional support was offered, but I was advised to visit UC if things worsened. Enter Chelsea. Upon picking up her call, Chelsea snarkily asked me, "What sort of compensation are you looking for?" When I asked if she read the message I wrote or spoke with the previous nurse, she replied, "Yeah, well we don't offer that. That's what you signed up for." Ah, so Chelsea thinks it's cute to punch down and play 20 questions with injured donors. Not trusting my ears, I reiterated my story, and asked her if she saw anything wrong with her interpretation."Yeah, that's exactly what I'm saying. You signed papers. You knew the risk. We're not responsible and we don't owe you anything". I don't know know who Chelsea thinks she is or who she thinks I am, but holy hell. As someone who works in healthcare myself... I was FLOOORED. After I attempted to gather more info on what to do and on how to escalate the matter, Chelsea hung up on me. I proceeded to call the clinic back. Chelsea picked back up and I told her I wanted to speak to a manager. Chelsea refused to provide times of when a manager would be available and hung up on me... again! I called back and this is when Chelsea started playing victim, claiming I was yelling at her. I told her I was done talking to her; I wanted the number to corporate. She claimed there was no corporate. How does Biolife not have a corporate office with like 50 locations, smh. Anyways, it was clear I was talking to a brick wall at that juncture. The call ended. I've sent another written request to Biolife for assistance. In the meantime, I'm following up with UC for an exam. What happened wasn't okay. I didn't deserve to be treated the way I was. Nobody does. I'm calling for Chelsea the Psychopath to be fired.

Friendly from the start! From front desk, to the intake, to the chair and beyond! The employees are…read morekind and helpful. Facility is clean, bright and welcoming. Bring a good book, tablet, whatever! Relax and donate life!!

I went to Vitalant planning to donate whole blood, but the staff suggested I switch to a plasma…read moredonation because my hemoglobin was "really good." I agreed. After 40min, the machine couldn't draw enough plasma and the technician told me "it's still enough, we can stop here, you've given enough blood." So I left thinking at least part of my donation was collected and would be used. A few days later, I checked my Vitalant account and saw my donation listed as "Unsuccessful Draw." No explanation, no details, nothing. That means the donation was discarded -- yet the staff told me everything was "enough" and "good." This is incredibly confusing and honestly feels misleading. If the product was not usable, then say that. If nothing was collected, then say that. If partial plasma was discarded, then say that. A donor should not have to guess what happened to their own blood. I volunteered my time and my body to help people, and the lack of transparency makes me feel like my effort didn't matter. Vitalant needs major improvements: Clear communication/Transparency: Donors should be told upfront when a donation ends early and whether anything is actually usable. Or even online portal should show more details, what was taken, what was discarded, how much was taken, where is it going, who did i help, some sort of transparency. Accurate donor history: The online portal should show what was collected (blood, plasma, partial amounts) even if it's discarded. Respect for donors' time: It's discouraging to give blood only to learn from the website -- not the staff -- that it was thrown away. I want to support blood donation, but this experience left me confused, disappointed, and feeling like I wasn't told the truth. So, I am not going back to Vitalant for sure but I will still explore more options to help out people.

Horrible staff in the donor area. Paola is terrible at her job. Other techs just talking more than…read moreworking. That's the cause of the crowds and wait time

CICI is amazing. Not only is she professional at her job. CICI also provided superior customer…read moreservice. CICI provided me with all the information I needed to donate successfully. Thank you CICI.

Been donating asma here for over two years. Staff is friendly and professional. I've made a bunch…read moreof $$ doing this. Definitely recommend!

I would give this place Zero stars if I could. The workers are rude and unprofessional everyone…read morequits because Thier management is incompetent and they have to hire and import employees from Calexico. Feel free to ask their staff if you don't believe me. Thier payouts are the lowest of all the plasma companies and Thier customers are ghetto AF. Would never return

BANNED AFTER REPORTING BEING TOUCHED -- COVID RISKS, UNFAIR SCRUBS ENFORCEMENT…read more I reported another participant after he touched me without my consent. Management pulled me aside and then banned me, saying there were "multiple complaints" but refusing to provide incident reports or explain what the complaints were. I never threatened, disrespected, or hurt anyone. On top of that, staff placed people who were visibly sick with COVID in our station area (Station 1 by the nurse's station) instead of the upstairs isolation rooms. That blocked access to our bathroom and exposed other participants to sickness -- unhygienic, disrespectful, and unprofessional. Scrubs enforcement was inconsistent (many others were not wearing scrubs and were not disciplined), which felt retaliatory. I request that the site produce the incident reports that justify my ban, explain the complaint details, and outline the appeal process. If you care about participant safety, transparency, and basic hygiene, think twice before volunteering at Celerion.

There is almost never any studies in Phoenix. Checking the site for new studies is always a waste…read moreof 30 seconds.

Everybody has been awesome. It's a high pressure job and I try to be understanding. Usually asking…read morehow they're doing before YOU essentially ask them to stab you is a good idea. Helping break the ice is the best plan of action. Thank you to Vivian, Sam, and Gavin for a job well done. And thank you to the many more that will help me get where I need to be financially. Amazing jobs.

Came in and got the best stick of my life from Nathan! Will always come back here such a great…read moreenvironment and kind people!