Give blood. Give life. Give a second chance…read more This location is convenient for me. I will help out when I can for a blood bank. The first timers will spend more time filling out your information on the computer. Once you are all setup, everything can be done on their app. I rarely have to wait in the reception area, and this location looks well organized. After your donation, you will have to wait 15 minutes before you leave. Bottled water and snacks provided after your donation.

I like to donate blood. I do it regularly. This past time I had a fantastic experience. Fernando…read morewas super patient and very kind. I don't normally feel queasy, but this time I did and they were so quick to respond. Ines was also very helpful and at tentative. The donation area was very clean and I felt very comfortable donating. Thank you so much for a great experience. Every staff member was super friendly.

I have been donating for about 5 months. I have always been greeted with professionalism from the…read morescreening through the donation process. The staff is well-trained. I have never had an uncomfortable moment with the injection of the needle, and they stress to let them know if you need anything while you are donating. I started donating because I needed the extra cash. I continue to donate because it feels good to know I am helping people. I love the homepage that shows how many times I have donated and how many people I have helped.

These people waste my time I've been coming here for over a year now and I get treated like shit by…read moreall there staff members they waste time by sending me to medical when there is no reason for me to be there period total waste of time I bet I could get paid more at grifols or whatever it's called and get treated better this place is a joke and as of today I'm no longer donating to them for them anymore if I could leave 0 stars I would but unfortunately I have to give you a star to rate how horrible this place is

My experience has always been pretty good when donating blood here. Of course, so much depends on…read morethe person who is checking you in and the phlebotomist. Today I had a young man who has taken my blood before, and who is really great. He's able to know exactly where to put the needle so it's one and done and done relatively pain-free. He's like a gentle giant and I hope he is always the one that I get when I come here. Receptionist is also super nice and super helpful. She always makes sure everybody knows what promotions are going on and always has a kind of word and smile on her face. Battle refreshment area with snacks to keep up your energy. They ask you to remain for 15 minutes just to make sure you are not feeling light-headed. They also have a stash of snacks up front so you can have something before you go back to donate.

Came here with my brother recently fo donate whole blood. We made our appointments the week before…read moreand arrived on time. Following social distance guidelines, the receptionist checked us in one at a time and took our donor cards. Then, she called us up and had us sign in and verify that we completed our fast pass questionnaire. Everyone was required to wear masks and the chairs were spaced apart. It took a while to get called back, but the phlebotomists who helped me were very friendly and had good energy. It was fairly busy for a weekday evening, but there were still a few open chairs. The donation process was simple and didn't take too long, and they had snacks and drinks to help us recover. The floor plan is open, different than the Scottsdale location, but it was a positive experience overall and I urge those who are healthy and qualify to donate blood, it's always needed! Also for COVID-19, they are testing for the antibody and the result appears in your online profile after a week or so.

Everybody has been awesome. It's a high pressure job and I try to be understanding. Usually asking…read morehow they're doing before YOU essentially ask them to stab you is a good idea. Helping break the ice is the best plan of action. Thank you to Vivian, Sam, and Gavin for a job well done. And thank you to the many more that will help me get where I need to be financially. Amazing jobs.

Waste of time! Three hours on first visit and only got through medical screening. Seemed to be…read moreunder staffed. Will not return.

I'm leaning 4 outta 5 stars just because of the location and the element that goes in there. If I…read moreknew their names I would give shout outs but this is the best I can do. The really short Native American phlebotomist really cute she's super sweet and very nice, the management team are very nice as well, the Puerto Rican or Dominican phlebotomist that's very light skinned with the dark hair she's nice and sweet as well she always remembers I need something to squeeze before pumping, the black male I think he might e Puerto Rican as well always wearing nice shoes he's very nice also. Those are my top favorites, when doing vitals I gotta give a shot out to a few and unfortunately don't know their names which I need to start doing. The big guy he's super friendly and come to find out we have the same birthday and he calls me up by name, there's the older woman who is super duper sweet and once again I'm sorry I forgot her name but I love when I'm at her booth. Just an all out friendly facility, I use to donate at CSL Plasma and they took away platinum donors getting express passes so and their staff are always either mad or tired. Keep up the great work Octapharma!!!

Donating plasma. Most times you're waiting at least a half hour in line, sometimes longer. Not sure…read morehow it is during the day but after 4 they only have 3 people checking people in. Then at 4:30 it seems to go down to 2, at times there's only been 1, makes for a very long wait. Once you get checked in you go over to the waiting area to be called. One time there were 3 people called before me that had come after me. When I said something they claimed the time on their ticket was before mine. Not sure how that could be because they hadn't even been checked in yet and I had already been sitting in the waiting area. The website says expect to be there 2 hours for first time but it's really about 4, it's no less than 2 hours for repeat clients. Everyone has been really nice so far.

Friendly from the start! From front desk, to the intake, to the chair and beyond! The employees are…read morekind and helpful. Facility is clean, bright and welcoming. Bring a good book, tablet, whatever! Relax and donate life!!

I went to Vitalant planning to donate whole blood, but the staff suggested I switch to a plasma…read moredonation because my hemoglobin was "really good." I agreed. After 40min, the machine couldn't draw enough plasma and the technician told me "it's still enough, we can stop here, you've given enough blood." So I left thinking at least part of my donation was collected and would be used. A few days later, I checked my Vitalant account and saw my donation listed as "Unsuccessful Draw." No explanation, no details, nothing. That means the donation was discarded -- yet the staff told me everything was "enough" and "good." This is incredibly confusing and honestly feels misleading. If the product was not usable, then say that. If nothing was collected, then say that. If partial plasma was discarded, then say that. A donor should not have to guess what happened to their own blood. I volunteered my time and my body to help people, and the lack of transparency makes me feel like my effort didn't matter. Vitalant needs major improvements: Clear communication/Transparency: Donors should be told upfront when a donation ends early and whether anything is actually usable. Or even online portal should show more details, what was taken, what was discarded, how much was taken, where is it going, who did i help, some sort of transparency. Accurate donor history: The online portal should show what was collected (blood, plasma, partial amounts) even if it's discarded. Respect for donors' time: It's discouraging to give blood only to learn from the website -- not the staff -- that it was thrown away. I want to support blood donation, but this experience left me confused, disappointed, and feeling like I wasn't told the truth. So, I am not going back to Vitalant for sure but I will still explore more options to help out people.

I seriously give this place 5 stars. Their staff was extremely friendly and the office was so clean…read moreand comfortable. I went in at a good time, thankfully it wasn't packed and was told it could definitely get busy during certain times. I went in as a new donor at 420pm and was done by 740pm. If you mentally prepare yourself for a 4 hr wait then it is not bad at all. I was told it is just for the first time that it should be that long. I called before I went in a verified they had time for me. I suggest doing the same if going in after 4pm as a new donor. Obviously if you have a rude attitude, expect to be treated the same ( not that I seen any rude ppl at all here!) They were all so nice. I went in with a smile and respectful like my mama taught me and I think that helped a lot as well. Other than that, I would suggest taking a blanket and some headphones for while your donating, drink plenty of water and eat prior to going in. Thank you guys again for being awesome.

this place used to be quick in and out but the workers now are just lazy. it takes about a hour or…read moretwo be seen and there always short on staff the lobby is usually packed. i went in today and there was people coughing like WHAT

I've had my fair share of dissatisfatory encounters with staff at this location, but my interaction…read moretoday with Assistant Manager Chelsea takes the cake. If management cared about doing the right thing, they'd throw her in the trash where she belongs. Today serves as a poignant reminder that everyone is an expendable bloodsack at Biolife and no one knows it more than regulars. Anyways, February 13th, a phlebotomist flooded my arm. With my arm being in a cuff, I couldn't tell that fluid was leaking into the surrounding tissue. Eventually, the site began to hurt. I wasn't feeling good, but a phlebomist insisted upon continuing the donation and hooked my other arm up to the machine. As this was happening, I notified them that I was feeling faint. The needle was removed and a nurse was called to take my vitals and proceeded to blame me for being dehydrated. Uh... okay. Biolife checked in with me the following day but that was the extent of it. The site has only worsened. Not only is it obviously unsightly-- it hurts to bend, there is a bit of a dull pain, and the hematoma is spreading. I wrote customer care on 2/18 about the incident expressing concern and requesting compensation. On 2/19 I received a call from the nurse to follow-up about my arm. She was perfectly nice as she checked-in with me. She also offered to reach out to management to see if I could be issued compensation. No additional support was offered, but I was advised to visit UC if things worsened. Enter Chelsea. Upon picking up her call, Chelsea snarkily asked me, "What sort of compensation are you looking for?" When I asked if she read the message I wrote or spoke with the previous nurse, she replied, "Yeah, well we don't offer that. That's what you signed up for." Ah, so Chelsea thinks it's cute to punch down and play 20 questions with injured donors. Not trusting my ears, I reiterated my story, and asked her if she saw anything wrong with her interpretation."Yeah, that's exactly what I'm saying. You signed papers. You knew the risk. We're not responsible and we don't owe you anything". I don't know know who Chelsea thinks she is or who she thinks I am, but holy hell. As someone who works in healthcare myself... I was FLOOORED. After I attempted to gather more info on what to do and on how to escalate the matter, Chelsea hung up on me. I proceeded to call the clinic back. Chelsea picked back up and I told her I wanted to speak to a manager. Chelsea refused to provide times of when a manager would be available and hung up on me... again! I called back and this is when Chelsea started playing victim, claiming I was yelling at her. I told her I was done talking to her; I wanted the number to corporate. She claimed there was no corporate. How does Biolife not have a corporate office with like 50 locations, smh. Anyways, it was clear I was talking to a brick wall at that juncture. The call ended. I've sent another written request to Biolife for assistance. In the meantime, I'm following up with UC for an exam. What happened wasn't okay. I didn't deserve to be treated the way I was. Nobody does. I'm calling for Chelsea the Psychopath to be fired.

Formal Complaint: Professional Misconduct and Discriminatory Treatment Date of Incident: April 21,…read more2024 & April 22, 2024 Location: BioLife Plasma Center, 1245 W Elliot Rd Suite 115, Tempe, AZ Subject: Formal Grievance regarding Medical Staff and Management Conduct To the Center Manager/Corporate Compliance Department, I am writing to formally document a series of highly unprofessional interactions I experienced at the Tempe BioLife facility. These incidents involved both a staff physician and a member of the management team. Incident 1: April 21, 2024 - Annual Physical During a scheduled annual physical, the attending physician exhibited a dismissive and condescending attitude from the outset. She made derogatory insinuations regarding my intelligence based on my questionnaire responses. During a review of my tattoos, she focused on an ankle tattoo and demanded I "elaborate" on it without medical context. When discussing my microblading history, the physician became overtly sarcastic regarding the dates provided. Upon confirming a 2023 date, she informed me of my deferral but refused to provide any further education or guidance on the policy. When I attempted to express that the interaction felt discriminatory and biased, the physician responded with a dismissive smile and stated, "We're done here." Incident 2: April 22, 2024 - Attempted Management Resolution Following standard complaint procedures, I returned to the center to speak with a manager. The manager's conduct was equally unprofessional; she was visibly hostile, rolled her eyes during my statement, and interrupted me repeatedly. When I attempted to discuss the physician's behavior, the manager stood up, acted as though I was being erratic despite my calm demeanor, and terminated the meeting by stating, "We're done here." Furthermore, both the physician and the manager refused to provide their names when asked, making it impossible to identify the specific individuals involved through standard channels. Summary of Concerns * Discrimination: I strongly believe I was targeted and treated with hostility based on my race. This appears to be part of a larger, systemic culture at this location, as I have witnessed similar biased behavior from other staff members, including a floor lead and a technician. * Professionalism: The sarcasm, eye-rolling, and refusal to provide names are direct violations of professional medical and customer service standards. * Policy Transparency: While I understand the medical deferral regarding microblading, the delivery of this information was used as a tool for exclusion rather than a professional medical briefing. Requested Action I am seeking a formal investigation into the conduct of the staff members working on the dates mentioned. I would like a written explanation of the center's policy regarding staff identification and what steps will be taken to address the unprofessional and discriminatory environment at the Tempe location. No donor should be subjected to such demeaning treatment.

Been donating asma here for over two years. Staff is friendly and professional. I've made a bunch…read moreof $$ doing this. Definitely recommend!

My name is Devon Pina 8/23/2024 12:12PM…read more I was kicked out by the manager, he said staff was complaining. I was uncomfortable around needles and blood extractions. They told me to read a a binder of the consent forms and procedures. in the middle of me reading the manager came to me, and said that I wasn't taking it seriously, and that I needed to leave. Before mentioning the staff complaints about me. I don't blame the manager. He's just making his staff feel safe. But the staff was unsensitive to my situation, and didn't understand me or made the effort to. I realize I'm not normal person I learn differently, I act differently, than normal people. Without my family or friends, I'm a fully functioning member of society. Even with all the setbacks of my personality, I don't drink do drugs or go out. But when I do people just don't like me, so I stay in. I know I could look intimidating being big and dark, but I'm just unsocial. I've been going through this my entire life, so I'm used to this kind of treatment. I'm really not expecting anything to happen. The very least I can do is leave a negative review.