My first trip from Albany to JFK a year ago was great. But…read morelast night from JFK to Albany was not that good. I was supposed to be picked up around 6 pm but driver called and said she was ready to pick up around 4. It was good except I had no time to get water or food, and barely managed to change my SIM card to talk to the driver. (Why don't they use WhatsApp which would make it easier for travelers coming from other countries?) It was very hard to find the car. Driver just said "a very big black car" at the passenger pick up. Well, there are ziklinins big black cars at JFK, and very many pick up spots. After several calls (in a very loud and busy outside environment), she finally said lane D. It's a long lane. After I ran back and forth with 2 suitcases (I am 66 and have limited vision in the dark), she said D3. Even that place had several pick up spots. Finally we left JFK close to 6 pm. There were 5 passengers, one of whom spoke very loudly throughout the ride, discussed political issues with the young student from Serbia, shared her opinions etc. I was very uncomfortable. And loud. I did my best to keep my mouth shut, as did the other two women in the van. There was no water, snacks or scheduled toilet breaks. No announcements of seat belts, bathroom breaks etc. There was a small accident (not our driver's fault and no injuries) which caused another delay, and a subsequent loooong and looooud discussion by that same very talkative woman and the young man. By then I was getting a bad headache (hunger, dehydration, jet lag, and all this noise including the driver playing the radio. She never asked if it bothered anybody. After Kingston I moved to the back of the van hoping to get away from the loud passenger and the radio but music was even louder in the back! Also the ride was very loud and bumpy there as well. When we finally stopped at the Albany airport I had another anxious moment because I did not see my backpack with all the luggage. Turned out that the you gman from Serbia grabbed it and placed it on the sidewalk. He meant well, tried to help, but imo, it was the driver:s responsibility to safeguard all the luggage. I will use this service again since there are very few choices to get to JFK, and I do travel a lot, but I wish the company takes notice of these issues and improves drivers' training.

The customer service representative was very helpful and friendly. Answered all my questions. The…read moredriver showed up early and very professional-- open the doors. The vehicle was spotless. The price was excellent considering the level of service that we received. It was a fantastic trip.

My family and I are from out of town and wanted to visit Niagara Falls so we called Enzo on short…read morenotice, after reading such GREAT reviews on Yelp and Google, and asked about availability for a day trip to Niagara Falls the next day and thankfully he had a spacious Black Suburban available so we booked it right away! He made the booking process incredibly easy and was fully transparent about pricing and policy (was not surprised with any hidden charges even at the end of the trip). He picked us up right on time at our hotel and offered us bottled waters and some restaurant recommendations around Niagara Falls, which was so considerate! We are out of town so we did not really know the area very well so his recommendations made it SO much easier for us to enjoy our trip without any added hassle. He also graciously made any stops we requested despite it not being on our official itinerary. We were so highly impressed with Enzo's professionalism and character that we asked if he was available the next day but unfortunately he was fully booked (AND FOR GOOD REASON!). My family and I all agreed that this day spent with Enzo in Niagara Falls was the highlight of our trip. Definitely the best limousine and transportation service I have ever used and would highly recommend to anyone! I live in NYC but will definitely be making a trip back out here for a wine trip per Enzo's recommendation and will ONLY be booking Imperial Limousine & Transportation!

Great service! Enzo was very easy to work with and Don was great. The vehicle was perfect for what…read morewe needed. Will definitely use on our next trip to Seneca Lake.

One of the most disorganized and run-down Trailways locations I have been to…read more I understand that Oneonta is a tiny town, but it is ridiculous to have students have to crown in front of busses to find out where the bus is going rather than announcing which bus is arriving or having a more organized system. It isn't the first year you're doing this. If you want our business, students should be treated like human beings. It doesn't matter that we are young. We are your patrons and Trailways needs to step up their game. There's a huge need for these buses. Students rely on them to get to and from home. Changes need to be made in order to improve the experience on Trailways buses and waiting for the buses. I was recently going from Oneonta to NYC. That's such a huge stop to be getting off at, yet the bus was 40 minutes late and everyone waiting for it never got an explanation or an update as to where the bus was or when it would arrive after it not arriving at 11:10am when it was scheduled to arrive. If the tickets are no longer interchangeable for different ride times, then we as patrons need to be updated. The attitudes of the Trailways bus drivers also need to be corrected. The bathroom here was closed for females and the male bathroom looked like a scene out of the SAW movies. Run-down facilities, many snacks you can buy, although I wouldn't recommend it, arcade games, and food and drink vending machines. Very limited seating inside and the office isn't always open for you to wait for a bus in, so be mindful of what time you buy your ticket for because if the bus is before 8 or after 4:30pm, be prepared to wait outside for your bus to arrive.

They need to take a page from Mega Bus and other similar bus services by equipping their employees…read morewith barcode scanners to scan tickets off smart phones. Not only is making their customers print physical copies of their tickets an inconvenience, it also is not environmentally conscious. Don't even get me started on the Wi-Fi on these buses. Not sure it has ever worked any of the more than 10 times I have ridden with Trailways.

This bus's brakes are squealing at Lex & 62nd. Replace the pads. Tout de suite!read more

I have taken coach USA buses four times. Each and every time the buses have not left on time, claim…read moreto be direct and make frequent stops, and have always failed to make it to the final destination within an hour of the arrival time listed. I have transferred from greyhound to a coach USA bus and the service is exponentially worse with coach USA. I would say to never use but I have tried to avoid them and bought greyhound tickets that are actually coach USA. TRY TO AVOID AF ALL COSTS.

RIP-OFF Horrible company…read more Worst transportation company, and customer service is horrible. If you try changing your travel day, even in case of an emergency, they will take half of your money, no apologies, they don't care for the customers, only about money. Also, none of the busses they show on their site are the real thing, they only use little, uncomfortable vans. RIP-OFF

I appreciate this company, they have been there for me through some of the worst experiences in the…read morepast few years. I discovered them in 2016 and in 2019 they got me to NYC in record time and I called them the morning I needed to be there... Everyone has always been professional and kind to me and I have told many people about them, even handed their card out..

THIS ORGANIZATION IS NEVER ON TIME, RUDE AND RECKLESS DRIVERS!…read moreWith so many people transitioning to the broome county area, it should make some sense to have a bus line less then every 80 minute.

The buses DON'T EVEN HAVE BROOMES ON THEM. OR WITCHES…read more False advertising. This is a pretty excellent bus service that is run in the Binghamton area. Prices are still cheap around here and often buses have hardly anyone on them. And yet they still keep running, and they're still vital for college kids and some residents alike. So Bing-town is like the old days when services were provided just because they're convenient for people rather than because they are very profitable. I guess it might be easier in a smaller town to get that done but congratulations for Binghamton getting it done.

Great location, great service, and birthplace to Rod Serling! Took Coach bus from here to New…read moreJersey.

Dear Greyhound, I…read morethink you need to give your associates a refresher course in good customer service and public speaking. on 09/02/2022 I had a ticket to go to Rochester NY. I arrived at 1:30 when the time came for the bus to arrive there was no announcemen for that particular bus; then when I went to the front desk the lady working at the time was on her phone and not helping customer. i asked 3 times what the status of my bus was and she kept saying she had no idea Then come to find out the bus had left. i had to wait for hours because of her incompetence. I will be contacting your corporate and you need to rethink her employment there.