I selected one star because there was not a negative star option. I am a long-term rv"er and have activity rv'ed in 49 states, and in Canada. In my opinion this is the worse rv repair shop I have ever seen. They not only ocer-charged me but failed to repair my rv. I will stay as far from that place as I can. read more

What should have been a straightforward and simple matter has turned into a nightmare of deceptions by Go Play. I purchased what I believed to be, and what was advertised as a new (not pre owned) camper. Upon receiving the title nearly three months after the purchase date, I was shocked to see that the title stated that the camper was in fact used. This journey began several weeks ago with a drive that started in NY to procure the camper in question that required a missed day of work and an overnight stay in a hotel along the route, as the bureau was set to close upon my arrival. Although I was in constant communication with Chris throughout the drive from New York to Virginia, they opted to close the facility in lieu of completing the purchase in one day. I asked for the contract in order to thoroughly review the terms several days before the agreed upon purchase day. I was emailed a preliminary version of the contract the morning of the drive down and purchase day. I identified several concerns and requested changes/edits via email. Upon arrival, I was handed the unedited contract and the manager called a secondary team member who was unaware that the phone was in speaker mode and I could hear the details of his responses to the managers conversation. The secondary team member stated "I told you, this guy is going to be a problem", which gives the impression that they were knowingly being deceitful. However, the dishonesty began nearly from the start on behalf of the manager Chris. The purchase was made after expressing my needs and the recommendation of the manager Chris. Each question I asked was met with a vague answer. During the walk through the team could not manage to activate any of the listed amenities. Little did I know that this was because this was a used and troubled camper. Customer service and support has been non-existent from the very beginning. I was misled and misguided by the manager Chris and the Go Play organization. Nearly two months after procuring the camper I received a call from the New York State Department of Motor Vehicles (DMV), stating several inconsistencies with what I was originally informed by the manager Chris. These inconsistencies included that I would be held liable for taxes for the warranty, which was contrary to what the manager Chris had stated. What was stated is that I would be liable for the taxes on the camper only. Regarding the defective items in the camper, I am awaiting repairs on items and no service has been provided as of this review, despite certain assurances and scheduled appointments that were not respected. However, the crux of my challenges lie in the fact that I paid for what was listed as a new camper and received a used camper (based on the documentation provided by the organization). The customer service and support has been non-existent. It is as if the deception never ends with the manager Chris and Go Play I strongly suggest that potential future clientele learn from my mistakes and take their business, and finances, anywhere else. There has been no attempt at remediation by the manager Chris nor Go Play. I do not believe it is not worth the hassle, stress, and deception of dealing with this team of people. read more

We have bought 2 campers through this dealer and love them. Every time we have had any issue they have been responsive and work through until we are satisfied with the results. They are a small business and non chain affiliated which is why we went to them to begin with. Customer service is great! The owners are there and responsive. Knowledgeable and won't sell you on something that is not a right fit for you. You won't find this level of service and attention at any other dealership in the area! I know as I've been to all of them! read more

My wife and I purchased our first 5th wheel (used) from Hayden's RV. They were awesome and helpful with any issues or questions.

Can't say enough about the service, I had to have the floor replaced on my slide out and they did an excellent job. Even though I did not buy my trailer from them Richard took great care of me. I would recommend them for all repairs. Mr John Laviana Sandston, Va. read more

If you need parts do not come here! Worst customer service I needed bunk mattresses for my camper and I went through Hayden's Rv since they carry forest river products. The salesman told me they would be delivered to my house in about a week or two. Week three came and still no mattresses. I called and said I needed them soon for a camping trip I was going on. He then told me they would be in Indiana at the beginning of the week and I should have them by the end of the same week. Before we left for our trip, no mattresses and when we returned, no mattresses. By this time I was fed up, especially since I paid for them in advance a month ago. I called up to Hayden's and spoke with the same salesman and told him how upset I was and wanted to know where my mattresses were. He said he would get with forest river and let me know. Never heard from him, so once again to find out the status I had to call and find out. At this point I am Iivid due to the lack of communication and lack of caring of the matter at hand. So I told him to cancel my order and that I didn't want to deal with them I called another dealer and told her my situation and she told me not worry that she would take care and handle it. That day alone she called me three times with information and a status update Bottom line is, I get that it was the manufacture holding up the order. But it was how the salesman at Hayden's handled it. All he had to do was communicate with me. Instead, as soon as he had me pay for the order he could care less if and when I got my product. read more

While raveling South this past January 2018 in our RV the hot water heater broke AND our furnace broke the next day, it was cold and freezing outside, we drove from RV repair to RV repair NO ONE could service our RV for at least 2 weeks! Finally we came across Hayden RV in Richmond VA. They had total compassion for our situation and took us right in. They fixed the furnace and hot water heater immediately additionally welcomed us into their waiting room offering coffee and great conversation while we waited, we were back on the road in no time and we felt their pricing was extremely fair. So if you are ever 'in need' while on the road, drive right by those "big guys" who neither care nor need your business and go straight to Hayden's RV in Richmond VA! read more

We bought our new sunset trail 331bh from Charlie and his daughter from the rd show in February 2018... great service at point of sale... little did we know it didn't stop there. We had a couple of issues with our trailer on our second trip. We called them on memorial day and Charlie happened to stop by and said bring her in. We were nervous as we had another trip planned in 11 days... well I dropped the trailer off at 8am and was called at 2pm saying it was ready for pick-up. Now that is great service... read more