Outstanding service! Very nice people! Tom is extremely knowledgeable and the lady in the office…read moreis very nice. After being at two other places, the first who could not fix the generator, and the second one tried to rip me off. Kaeser's RV fixed it and saved me thousands of dollars! I highly recommend them, they are honest, even-handed, and very thorough. Lawrence B.

We were traveling across the country and developed a leak in the macerator. They were so helpful…read more First, by ordering the part before we even arrived and then by helping us to get the repair completed in under 1 day. Amazing!!!

Jeff is the owner, and I am completely satisfied with the work he performed on my National RV. I…read morecould drive my RV to his location. We set up an appointment for Jeff to come to the campground I was in. 10AM, Monday morning and Jeff was there on time. He completed the repair work beyond my expectations and at the price I was quoted. Hopefully, I will need his services again but if so I will call Jeff @ RV WORKS. Thank you, Ed

Appliance repairs can be tricky considering the high tech direction refrigerators, dishwashers,…read moreetc. have taken lately. I have used Broughton Appliance Repair twice during the past year or so and they have done a great job with the repairs and at a reasonable price. I called them to repair a newer model GE dishwasher and just recently used them to repair a 11 year old Whirlpool refrigerator. I was very happy with the customer service I received on the phone when I called and was just as happy with the repair and price. Considering my experience with Broughton I will continue to use them for any future appliance repairs. Thanks for saving my 11-year old refrigerator.

We had this company come to the house to repair a washing machine. In all honesty, we have an…read moreextended warranty and this machine has been a problem since we got it. Another company came to "fix" it twice and it was never truly repaired. Whirlpool asked if they could send another company and they chose this business. I told the office manager what was going on. I then told Kemp, the repair man when he arrived; the machine had been "repaired" twice but was still not working. He spoke with the Whirlpool hotline and they asked him to order the part (same one that had been replaced twice) and install it. Kemp left my house telling me he would order the part and be back with another tech to make the repair. Fast forward to over two weeks later and I still had not heard from them. I called the office and was told they denied the repair so no one would be coming. When I questioned why, they told me that Kemp had told me that the day he came. WRONG!!! He left telling me he would be back with the part and another tech to install it when it arrived. I would say they have very poor communication, but they actually just don't communicate at all. So now after waiting over two weeks since his first visit, I am back to square one to try and get it fixed.

I selected one star because there was not a negative star option. I am a long-term rv"er and have…read moreactivity rv'ed in 49 states, and in Canada. In my opinion this is the worse rv repair shop I have ever seen. They not only ocer-charged me but failed to repair my rv. I will stay as far from that place as I can.

What should have been a straightforward and simple matter has turned into a nightmare of deceptions…read moreby Go Play. I purchased what I believed to be, and what was advertised as a new (not pre owned) camper. Upon receiving the title nearly three months after the purchase date, I was shocked to see that the title stated that the camper was in fact used. This journey began several weeks ago with a drive that started in NY to procure the camper in question that required a missed day of work and an overnight stay in a hotel along the route, as the bureau was set to close upon my arrival. Although I was in constant communication with Chris throughout the drive from New York to Virginia, they opted to close the facility in lieu of completing the purchase in one day. I asked for the contract in order to thoroughly review the terms several days before the agreed upon purchase day. I was emailed a preliminary version of the contract the morning of the drive down and purchase day. I identified several concerns and requested changes/edits via email. Upon arrival, I was handed the unedited contract and the manager called a secondary team member who was unaware that the phone was in speaker mode and I could hear the details of his responses to the managers conversation. The secondary team member stated "I told you, this guy is going to be a problem", which gives the impression that they were knowingly being deceitful. However, the dishonesty began nearly from the start on behalf of the manager Chris. The purchase was made after expressing my needs and the recommendation of the manager Chris. Each question I asked was met with a vague answer. During the walk through the team could not manage to activate any of the listed amenities. Little did I know that this was because this was a used and troubled camper. Customer service and support has been non-existent from the very beginning. I was misled and misguided by the manager Chris and the Go Play organization. Nearly two months after procuring the camper I received a call from the New York State Department of Motor Vehicles (DMV), stating several inconsistencies with what I was originally informed by the manager Chris. These inconsistencies included that I would be held liable for taxes for the warranty, which was contrary to what the manager Chris had stated. What was stated is that I would be liable for the taxes on the camper only. Regarding the defective items in the camper, I am awaiting repairs on items and no service has been provided as of this review, despite certain assurances and scheduled appointments that were not respected. However, the crux of my challenges lie in the fact that I paid for what was listed as a new camper and received a used camper (based on the documentation provided by the organization). The customer service and support has been non-existent. It is as if the deception never ends with the manager Chris and Go Play I strongly suggest that potential future clientele learn from my mistakes and take their business, and finances, anywhere else. There has been no attempt at remediation by the manager Chris nor Go Play. I do not believe it is not worth the hassle, stress, and deception of dealing with this team of people.

I got a next morning appointment for a sunroof replacement and it was completed in less than two…read morehours. Very good experience!

The fella that owns this business and the product he turns out is exceptional and he stays busy all…read morethe time. He customizes auto related things and there are few around here that can compare with him in the customizing business.

Mechanic came out and did excellent work. Surprised me to be honest. I will definitely call him and…read morerefer him. Great job

Pat took my call yesterday and arrived to service my son's vehicle promptly on today. He took the…read moretime to review our concerns and thoroughly explained to us (my son and me) what the vehicle needed. He went to work right away and got my son right back on the road. I'm very thankful for his honest opinion and quality work. We will continue to use him.

Fixed our boat cover better than new!!! Fast service! Strongly recommend! Very knowledgeable!read more

Dropped in without an appointment to see if they could look at the door on my Ford Escape that…read morewould not open because the door panel was coming off. Another shop had attempted to fix this door twice with only temporary results. Dillon looked at the door within a few minutes and figured out what was wrong with the door and then fixed it right there. What amazing service!

today they earned a customer for life! great customer service, the team members even came out to…read morethe parking lot to help me diagnose a wiring issue and just really went above and beyond the call of duty in general. Really great staff, lobby was clean and cool (which trust me, that makes a difference when you've been at other junkyards all day in the hot sun), and they were the only place around that had the parts I needed.

Quick service. You should shop online and order the part before coming in, but we came in with…read morequestions before ordering, and it was still quick and easy. As I waited, I witnessed a lot of courteous and helpful customer service. This is a very friendly establishment, and the employees are concerned with customer needs and satisfaction.