This location is terrible, the old black lady is rude as HELL. Why have someone rude and lazy as…read moreyour cashier? She wouldn't even let me finish my sentence before she cut me off and said "we aren't doing that". I just needed to bring my battery in for a charge, she didn't even have to come out in the rain. This location is just terrible.

Willie is the man! He checked my battery, found me a replacement in stock, and taught me how to…read moreinstall it in ~5 mins. 10 out of 10

It is hard for a female to feel like she is being treated fairly or taken seriously when dealing…read morewith companies about our cars.. At O'Reilly's Auto parts, I feel as if I can trust them. They seem to treat everyone with respect. They take time with you to explain in great detail. They don't talk down to you. Very helpful. They don't mind stepping outside to explain something about your car or install windshield wipers or check the dreaded check engine light. The associates there treat people like they would want to be treated.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

I don't have a problem with the store my problem is with one of the managers she is a slender…read moreAfrican-American woman who always has an attitude when you come in. I have a commercial account with AutoZone and it's disappointing to see how someone could be a manager and smart out of the mouth as she. Mandar supposed to represent the company they out of face of the company and she does not represent this company well at all!

I have been meaning to come back and review this location for a while now. About a month or so…read moreago, I stopped in here on my way home to get new wiper blades. Of course, it was due to start snowing, and when I pulled up it was sleeting. I spoke with one of the guys at the front to figure out what size blades I needed for my car. Shawn then went and picked out the blades for me, which was great. He didn't automatically go for the most expensive brand like some car shops do , but picked something the middle range (that work GREAT btw). Then comes the problem - my rear wiper blade hadn't been replaced probably ever, and the rubber piece had completely come off. He then went outside in the freezing sleet, to try and fit not one, not two, but THREE different types/sizes of wiper blades on my car for me. I am so, so pleased with the customer service I received. I had no expectations of him putting the blades on for me, let alone trying multiple times to find something that worked for my rear windshield.

Great prices services communication with consumers amidst any situation I've seen aroundread more

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

I went to Pep Boys last Thursday 4/16/2026 to have my alternator and water pump replaced. From the…read morestart, the experience was a disaster. After they finished, the indicator lights stayed on, and they told me I'd have to go to a dealership to reset them claiming they didn't have the "codes". After wasting hours making appointments, it turned out the alternator was faulty all along. At first, they refused to admit it OR replace it insisting everything tested fine. But today, 4/24/2026 the general manager finally agreed to replace it. After a week of phone calls, wasted time, and money, I finally got my car back. And still, they didn't apologize, didn't acknowledge the hassle, and didn't even call me to let me know it was done. The general manager barely spoke, just told the associate to hand me my key. This whole ordeal cost me time, money, and peace of mind. I'm extremely disappointed and will never return. I wouldn't recommend them to anyone.

this pep boys location truly saved us when we broke down nearby halfway through a 15 hour drive. we…read morehad AAA tow us here in the middle of the night because they were one of the only mechanics open the next day on a sunday. it turned out our ac compressor went & took a belt with it. they had us back on the road within 24 hours! we are eternally grateful - shout out to antia & chris for being awesome

Rimtyme knew I only get paid once a month but locked me into a weekly contract. They kept having…read moreissues with taking 1 monthly payment from my account to trying to take money out of my account every week. I said in the beginning before I signed anything, I only get paid the first of every month. They said "it's fine we can work something out" just to get me to sign the contract. Now because they messed up the payment they want to blame me instead of working with me. Don't be fooled their priority is not the customer in Richmond. All they care about is the money. Even if they inconvenience you with their lies.

I got some rims and tires from them and my payment was 363 month and so when i gsve them that…read moreamount in MAy. Then come the end of Month which was May 31 I was out of town the guy called me. And I told him my payment is Due on 1st because I get paid once a Month and I gave him my card over the phone for one time payment and these guys enrolled me in auto pay without my permission and today which is June 28 they went into my account and debt 440. then General Manager told that everyone has to be in auto pay. They told me set payment then they added taxes and fees on every payment

When calling in to order a part, I find it strange in 2026 they will not take a card over the phone…read moreto buy a part-that say for security...rack up all of your lost sales.

Stopped in on a referral from a salesman at Advanced Auto, when they didn't have the BMW spark…read moreplugs I needed. I arrived just after opening time around 8:30am, needing the parts I was assured they'd have.... well they didn't, BUT Parker (the clerk helping me) requested the required 8 pieces from another of their locations (I assumed). It took the full relayed 3hrs for them to arrive and they were worth the wait. $10 & change vice the $26 & change the BMW dealership quoted! I'll be back for my parts any day of the week over the dealer! Thanks BAP-GEON!!!

I had an incredible experience. I came in needing help and the folks there were kind and extremely…read morehelpful.

Walked in for BMW spark plugs. Advised the attendant of the year, make & model. Whoa Baby $6.49 x…read more8, GREAT or so I thought until I provided them to my mechanic. He confirmed that they were not correct and would not fit. I didn't bother going back to Advance to exchange them as I assumed that they didn't have the correct size, given what they'd provided ;-{ I tried a competitor down the street a few miles who also didn't have them, but with the old spark plug on had they were better able to confirm that the car was likely taking the year model newer, SO that said, I held no harsh feelings toward advance. Though I found out that too was incorrect!!! Take two - Went back to exchange the parts HOPING that they have the plugs for the newer model. Luck was NOT on my side AND the rain was pouring down. The upside is (although I had to pay the mechanic a 2nd service fee for having to come back to my house) the attendant could read the desperation on my face and directed me to an import parts place vice the BMW dealership! Parts were twice as much, but the BMW dealership was 3 times higher!! Shout out to the attendant who helped redirect me to someone/another parts store, who could help, when they/Advance couldn't. I appreciate that!! That good customer service is what help them hold on to that 3rd star, however like BMW these other auto stores should pull the last digits of the vin to confirm particular parts!!

I sent a message and cars were picked up two days later. He was ON TIME! Professional and…read moreconsiderate. Paid as quoted for two vehicles! Exceptional service and experience.

From the owner: Chesterfields junk car removal stands as a reliable and efficient towing service and junkyard…read morefacility, proudly catering to the Richmond, VA community and its environs. Specializing in cash for junk cars, our company provides a seamless solution for those looking to part ways with their old vehicles while ensuring fair compensation. Beyond towing service, chesterfields junk car removal extends its commitment to motorists through prompt roadside assistance, delivering assistance when and where it's needed most. With a dedication to customer satisfaction and a comprehensive range of services, chesterfields junk car removal remains the go-to destination for towing, junk car transactions, and reliable roadside support in the region.