Friendly, knowledgeable staff. These are car people!…read more The staff go out of their way to help you and recommend products for your specific vehicle. I stopped in here one afternoon and the staff spent at least 10 minutes with me asking questions and helping me to find products that specifically fit my vehicle and my needs. The customer service here is outstanding. Friendly staff with the can-do attitude make this the only place I will shop for auto parts and accessories. Great job!

I was very pleased with my transaction at this location. I was trying to help my husband by picking…read moreup the parts he needed and getting the special tool he needed to make the fix. The manager at this location was very helpful and held a conversation when prompted. He made me feel comfortable, although walking in to an auto parts store 7mths pregnant, I felt a bit out of place. When I returned the tool they "loaned" us, he was just as pleasant as the first encounter and remembered me. He asked if everything went well and if my car was now fixed, which I thought was a nice gesture. It is hard to find "good" customer service and I appreciate it when I see it! I told my husband that I liked that store, and he agreed that it had a good experience there, when he choose it just a few weeks ago for the first time!

Dave thank you for selling me a battey your best person at elkriver oreillys and best customer…read moreservice

I stopped to pick up custom paint that I ordered and some parts. I was greeted by two of the staff…read more(in photo) with big smiles. Jay was one of them and I mentioned to him that he has been in the store awhile and he made a few funny comments. I remember Jay on a few of my visits over the last few years and he consistently provides positive customer service and knowledge of auto parts. I felt it important after several visits to give kudos to this store. BTW- if you are in need of custom paint for your car, they can assist. They don't mix the paint at this store but they can help find an exact match and then order it from another store and have it delivered to the Elk River location. I have done this a few times with great success.

Thank you anthey for selling me deep circle battery you have best customer service out any wall…read moremart

I was told by the employee that checked me in that my truck required synthetic oil as it was…read more"Walmart policy". A complete lie, they had changed the oil on my 13 year old vehicle just a year before using conventional oil. She just wanted the upcharge. My truck has never used or needed synthetic oil, I should have walked away. I paid for something that was not necessary after waiting an hour and a half. Stay away from these scam artists, they can't even be trusted to perform a simple oil change.

Àwsom they where great at helping of the easy process to buy a car it's a great place to buy a car…read moreat come today

update: they've been completely nonprofessional, no one ever picks up. Steve FINALLY did, and said…read morehe'd get right back to me, it's going on 25 minutes now. they said they'd do it for free for me, and now they are not. I'm filing a complaint with the BBB and attorney general..this is ridiculous. STAY AS FAR AWAY FROM THIS PLACE AS YOU CAN.

Very nice staff. They keep a lot of parts behind the counter so sometimes they have to look them up…read moreon the computer. The prices are reasonable and the location is easy to get to.

I stopped into the Napa in Rogers, MN, after having been to O'Reilly's and not having any luck. My…read morevan had been leaking transmission fluid and was scheduled for service, however, I was in the Rogers for the weekend, 100 miles from home, and felt I should have some fluid added. Santana was beyond helpful: he came out to my vehicle and checked to see if there was a cap for the transmission fluid he could open so fluid could be added. He was awesome, he found the cap, opened it up, recommended a half quart of fluid, got a funnel and filled it for me. I am beyond grateful for his help and kindness, he never once seemed put out or annoyed by my request (I can't say the same for the two fellows from O'Reilly's). I made it back home safely and my van is currently in the shop being serviced. Great customer service, thank you, Santana!

Walked in here and it was like going back to the past ,it actually shocked me just how helpful bart…read morewas, in a time now where most business could not care less about the customers (except their money), these guys are the best!!!!!!

0 stars If I could. Most disrespectful interaction I've ever had as a customer reaching out to ask…read moreabout building a ford 347 stroker. When I emailed to ask I was told " Buy a crate engine from blueprint or some other company. You have no clue what you are doing ". Would just like to let Bart Fart know I actually did end up building one on my own and have now put 500 miles on my new 347.

I was desperate for new windshield wipers (and of course it was raining)…read moreI stopped in, they figured out what wipers I needed, picked them out for me and went into the rain and put them on for me. All with a pleasantness and a smile They made a dreaded chore and easy task! Thanks!

Good luck if your item has to be returned or exchanged here. They'll fight you. Told them I guess…read moreI'll never shop here again. They said "okay". They don't stand behind their products, care for your satisfaction or future business.