Lauren Faith
22 reviews·4 photos
just nowNEW-Edit
My husband and I have recently had a horrible experience with this company. First off, you cannot ever speak to someone on the phone, if you call, no one answers and then the voicemail box is always full and you are unable to leave a message. Everything is through text....we originally were VERY happy with this service as we were assigned a groomer, Melissa, who our mini aussiedoodle, Cody, loved and she took the time to never shave him even if he were matted. Melissa told us that since her schedule is very busy and since Cody is on an every 6 week grooming schedule, that we would need to book all of his appointments about 6 months in advance which we agreed to. Without fail, Melissa would send a text message and need to reschedule just about every appointment we scheduled so many months in advance (as required by her). My husband and I are both lawyers and we have extremely busy work schedules so having advance notice of his grooming appointments was very important to us. There was then an instance where Melissa texted that she was on her way to our home. I was at my office and told her that I'd be leaving my office now but that I may run a few minutes late. Her immediate response was that if I am late, she would have to invoke a $15.00 late fee for it. As a result, I raced home...only for Melissa to then be 25-30 minutes LATE. Needless to say there was no $15 discount for her being late. This only got worse with additional cancellations but what really irked us was the level of unprofessionalism and blatant rudeness that Melissa was engaging in. Fast forward to yesterday, Cody had a grooming appointment which Melissa insisted would be "between 3pm-3:30pm" fine, no problem. I then woke up to a text message around 7:38 am stating "just a heads up. I'll be running earlier today. I had a last minute cancellation. I'll text you when I'm on the way" I responded as soon as I saw it at 9:29am. At 9:58am I told her 2pm in response "was fine" fast forward to many nasty texts and then Melissa cancelling on us, after we rearranged our schedule for him to be groomed 1 hour earlier. No apology. In fact, we were SHOCKED by the tone and language of her text to us. This is after she had rescheduled almost every single prior appointment. In addition, I previously tried to avoid these rescheduling issues by texting her and telling her that she keeps rescheduling on us and that it doesn't work with our schedules and to please let me know now which of the additional appointments need to be changed. In response, I received another very nasty toned message about how one of the other dogs she grooms passed away and how all her other customers have been very accommodating. Mind you, I don't wish poorly on anyone's pet and of course understand that losing a pup is a tragedy...however, she had been rescheduling for MONTHS and therefore, it clearly had nothing to do with this other dog's passing. Melissa refused to show up yesterday despite us rearranging our schedule and I have yet to receive a call back from the owner despite sending screenshots of my texts with Melissa. Needless to say, we are outraged and disgusted with our experience and hope to avoid this for other customers in the future!! read more