Jianna was an amazing server and she was so sweet. the food and service was really great

i will go to my grave arguing for the greatness of BJ's. any hate has to be forced. pizookies are simply one of mankind's greatest achievements. the craft sodas are like no other, especially the cream soda and rootbeer. and it is hard to go wrong with any one of their craft beers. the happy hour is spectacular, and by far beats out the other restaurant chains like applebee's and chili's. the only qualm is service, which is more than often subpar and inexperienced. but this will always be drowned out by the consistent quality of the food and beverage. read more

BJ's Restaurant & Brewhouse - American Near Me - San Bruno, California

Visited the San Bruno BJ's a few hours ago. Restaurant was very empty. We were taken to a small table for two, somewhat removed from any other customers but in the open and visible. It took at least 20 minutes for the first waiter to approach our table. He apologized for the delay saying while he was not our waiter he'd noticed us looking for service. I'd started waving my two hands over my head to draw attention and my son walked o er to talk to the hostess. Anyway the first waiter took our order for food and drinks and promptly delivered drinks to us saying another waiter would be serving us and would bring our food. Well after another 15 minutes no food had arrived, I'd finished one beer and now my son was saying let's just leave. A second waiter came by asking us what we'd like to order I explained we'd already placed our order but the salad had not been delivered yet. He apologized and went away. I asked to speak to the manager, a lovely young many. Friendly, polite and pleasant. He could think of no reason for what had gone wrong. I told him I had seen him walk from the kitchen a number of times delivering food but he never once looked in our direction. Our food had arrived while he was talking to us. It was decent. Now 54 years ago I worked in a very successful bar, in Toronto, as a waiter. At the start of every shift there was a huddle called by the manager and he repeated the same thing every time. Heads on a swivel look at the people at every table you pass in case they need something. And sell sell sell, if a beer glass is empty offer another one, if they've finished dinner offer dessert, if they've ordered dessert offer a coffee or a nightcap. Sell sell sell. I don't know if BJ's is a franchise or corporate owned. But I visited the men's room on the way out and their future was apparent. Both urinals were covered by plastic. This place is on the way out of business, in my opinion. Now the very nice manager gave us our salads for free, we paid only for the beer. That was a classy move. ( He never said or told us he was doing that ). A really nice gesture. For his sake I hope they can turn around the service here. read more

Thank you Leih for your top-of-the -line service...attentive, kind, informative, and personable. Also good vibes in the restaurant and seating time was short. Pizza was filling, wings tasted great, unlimited soup and salad was nice, and the pizookie was yummy. The only bad thing was the mens bathroom was disgusting especially near the urinals. Looks like it kissed a few rounds of cleaning checks. Usually I would take at least one star for a disgusting bathroom but since our server was so great, I feel she made up for it. p.s. the Dubai chocolate pizookie was yummy, however the e edges were burnt on the edges of the cookie. read more

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FINALLY got to come to try a pizookie (and honestly got to try a loooott of everything else hahaha). I was running a little bit late, so I don't know what everyone ordered but " we basically got one of everything" so that sounded comprehensive. I always expected this place to be more mediocre quality because it's a chain - but I was pleasantly surprised that most of the food was pretty good (for a chain). combine with late hours BJ's is a super choice for late night munchies or post-concert grub. My favorite were the sliders, but honestly would get the appetizer spread again with friends. The Pazooki part, however, wasn't as stellar as my friends were hoping because allegedly the cookies and cream version wasn't as good. My take is that it was wayyyyy smaller than I expected (how it feels like to be a woman lol jk). I'd come back for the late night hours (especially with Chili's closing at 10pm) - so it's great to have this option in the Peninsula. read more

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While the food is fairly average here, BJ does offer decent value if you take advantage of the Happy Hour and Specials at the Bar. During Happy Hour, they offer reasonably priced drinks and food. Where else can you get a beer for $5 these days? While the $6 Margarita does seem like a steal, it's fairly weak in alcohol and tastes like a spiked lemonade so I would stick with the beers. As for food, a popular item is the Personal Pizza with Pepperoni for $7. We took advantage of the Friday and Weekend Special Prime Rib dinner for around $34 which in my opinion is a big enough meal to be shared with two people. The slice of prime rib is ok and is tender, albeit a little salty, and is not a terribly large slice; however, the special does come with a side salad, two additional sides, and a dessert choice which makes it a complete meal. I really enjoyed the garlic roasted vegetables. The fries were crispy and not limp. The cookie dessert was a huge portion with a BIG scoop of ice cream. read more

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A last hurrah before I really got to know ye - cheers! What matters most was our experience with the staff there - exceptional and awesome! "I got you!" he said, and no matter what happens to the mall or this restaurant, that will leave a positive lasting impression for the brand and the waiter if we see him elsewhere. We have been here over the decades for the famed, legendary pazookie and ice cream. We were still in high school too! It is famous for all ages. It is good to know they will survive somewhere. The deep dish pizzas were good, the burger was sizable and filling, and the appetizer sampler was super popular! Almost every table had the appetizer sampler. We tried their house-made soda too! Excellent! Ask the waiter about it. read more

BJ's Restaurant & Brewhouse - mouthwatering burger - American Near Me - San Bruno, California

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We had a birthday dinner at BJ's Restaurant & Brewhouse and had a great experience. We were seated immediately, and the service was excellent. Our waiter, Mark, was so kind and attentive -- he stayed on top of everything throughout the meal and made us feel very welcome. At the end of dinner, he surprised us with a birthday Pizookie, which was such a thoughtful touch. For food, we ordered the Parmesan Crusted Chicken with mashed potatoes, and it was absolutely delicious. We also had a cheeseburger, which was really good too. Overall, great food, great service, and a perfect spot for a birthday dinner. read more

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The food here was rather disappointing, especially for the price. I ordered the cheeseburger, and it came with sad, limp lettuce, flavorless pickles, a rather tough meat patty, and overly greased bun. Even the fries were limp and rather tasteless. Our server was high energy, but everyone seemed rushed and parts of our order were forgotten. read more

BJ's Restaurant & Brewhouse - American Near Me - San Bruno, California

Why does a to go order take over 40 minutes? Why do I see customers getting food while I wait? Why is the explanation it's a shift change when the order was put in before? read more

BJ's Restaurant & Brewhouse - American Near Me - San Bruno, California

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I ordered the slider with a porter during the happy hour. The service was fabulous. This is my go to spot for craft beers. The only downside is the craft beer option; there aren't many to choose from compared to others. The BJ's in Roseville, CA is a better restaurant, but the service is about the same. read more

I don't have a ton of positive things to say about Tanforan these days but the BJ's here remains as solid as ever and a place of nostalgia for me dating back to college. The food is as good as it usually is, probably better than the BJ's local to me on the other side of the bay in Brentwood. I'm also glad that they still have that meal deal that includes the mini Pizookie at the end. As long as BJ's keeps that, they'll continue to consistently have my business. The salad with the mozzarella balls, tomatoes, arugula, and balsamic dressing is just delicious. Probably my favorite light salad of all time. The chili is also hearty and solid. I just like it, man. If I wanted to whine about something, customer service can be more attentive. We found ourselves missing utensils or not having enough plates. Not a big deal, just saying. I also found it weird that the wait for a table in an empty restaurant was a half hour and when it was time to be seated, we were taken to a booth that very clearly wouldn't fit all of us. I'm not mad about it but the latter thing is just WEIRD, man. Especially when there are numerous other booths that are bigger and EMPTY. Use your eyes and common sense. read more

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Best service I had in YEARS! I refused to come to this Location but as of recently I enjoy spending my time and money here instead of driving all the way to San Mateo! Trinity does a great job at making customers feel welcomed with her presence and warm welcome. read more

Standard BJa restaurant located inside the shopping mall. Plenty of free parking outside for the mall. I came for happy hour with a coworker, and it also happened to be some game night so the bar area was busy. Luckily, I was able to secure a table on the side. I ordered an individual size deep dish followed by the pizookie. Maybe it was the nostalgia, but I remember the pizza and pizookie being better than my meal. Service was friendly, it was a little slow bc of the game running at the same time. Overall, standard BJs, nothing too special. read more

Came here for dinner and the wait was way too long. The service seems lackluster and not really attentive. The food was average. This was a return visit and I don't plan on coming back sorry. The ambiance is as expected with tvs playing in the background and bar atmosphere. read more

BJ's Restaurant & Brewhouse - BBQ Chicken Deep Dish Large Pizza - American Near Me - San Bruno, California

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Best experience at this location last night because of our amazing waitress, Leia!!! She was not only super sweet from the start, very attentive, and made for the best happy hour I've had anywhere!! For a majority of the time we were there she seemed to be the only waitress tending tables, but she took it like a champ no matter how much stress she might've had! My friend and I sat in the open bar seating, the ambience was lively and the happy hour appetizers and drinks were great!! Thank you so much again for such an amazing evening Leia, you deserve all the flowers!!! read more

BJ's Restaurant & Brewhouse - Beer flight, spinach, Spinach and Artichoke Dip, and Mozzarella Sticks - American Near Me - San Bruno, California

Horrible takeout service. Honestly, do not understand why EVERY time we order takeout the food is never ready and always end up having to wait more than 30-40 mins past the scheduled time for pickup. read more

I had the worst waitress ever, had to ask multiple times for our food, drinks, and our desert. Saw her drop a tray as well, and I think she even called me "boy". Food was great though, definitely not the problem. read more

As We Are In the Mode For Nachos & Pizza After A Work At SFO On Wednesday June 04,2025. We Decided To Dine At BJ's In Tanforan Mall. As We Ordered Nachos, Thin Crust Pizza And A Pinacollada Drink The Food Was In Good Portions, The Service Of The Staff Was Great And the Ambiance Was Super Nice. Highly Recommended Specially For Families read more

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Came here for Dinner cause our main purpose was to have dessert, the Spookie Pizookie (Halloween) after our meal. Started off w/apps the Brew house sampler, which was delicious. (FYI, its only available for a limited time, I soo recommend!) It consists of wings (regular or boneless) & choices of Buffalo&BBQ, i chose regular Buffalo. It also includes mozzarella sticks, sliders and chips & dip, i chose spinach artichoke (guac was also a choice). But it was weird cause our apps & my daughters main course, Peanut Soba noodles arrived at the sametime. Unfortunately my order of Spaghetti & meatballs didn't come yet. My daughter didn't want to eat her meal till I received mine but I told her to eat while its still hot. It took almost 30 minutes for my waiter to acknowledge me about my order not being ready yet. Yes, I was upset. I was even more upset when he asked me if I still wanted my order! Bluntly, I said no cancel it! I was not happy with this visit. Yes, the charge of my main course was taken off, dessert was given for compensation. But today's service was not up to Par. read more

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We had a reservation for a party of 9.we arrived at the location and did not get our reservations,waited for 30 minutes then rudely told us that they can't accommodate our party.The hostess had a very bad attitude.They just loss customers,sales and the gratuity.Very bad customer service read more

Well stopped in yesterday celebrating my birthday this month got some good ribs and a margarita at happy hour very good food thanks read more

BJ's Restaurant & Brewhouse - Good ribs - American Near Me - San Bruno, California

The waitstaff and dessert are the saving grace in this review. Thank you, Arielle, for being such a great server!!! The food was okay, nothing spectacular. The portions were expected, but didn't feel like they lived up to the price. Three entrees took quite a while to get to us. It was dinner time on a Tuesday. The dessert was delicious. We got the triple chocolate, chocolate brownie, and chocolate chunk pizookies. The bathrooms were less than ideal. Two stalls had no toilet paper and there were a few mysterious stains on the stall walls plus overflowing trash bins. read more

BJ's Restaurant & Brewhouse - Crispy Jalapeño Burger - American Near Me - San Bruno, California

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Downgraded to two stars from three. I like the people that work here. The issue might be with their computers/management. My order was pasta and pizza family meal $45 and a prime rib dinner $38. Here are my issues today: It took an hour for my order to be ready. Half the food was cold. Caesar salad had no dressing. Prime rib tasted rubbery. No au jus or horseradish were included. Pasta was dry. The food that tasted OK were the clam chowder, mash potatoes and pizookie. The rest is subpar. I'm not driving back to pick up the missing items like last time. Skip this BJ's location and go to the San Mateo one instead. That one is much better. read more

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After a round of golf, we decided that a pizzokie was in order, so we headed down to Tanforan and went to BJ's for the first time in a long time. We got there around 4pm and it was prime rib night, so I knew I had to give it a try. For like $35 you get a 12oz prime rib, sides, soup, and a pizzokie. Honestly a really good deal for the price. Taste however left a bit to be desired. Started off the meal with their avocado egg rolls. I couldn't tell if it was undercooked but the consistency was mushy and didn't have much flavor. For my soup I got the broccoli cheddar, it while good, it had more of the consistency of queso than soup. For the prime rib, I was decently surprised on how it tasted for the price. The crust was quite tasty, the meat itself a little chewy but still passable. It's not the best prime rib I've ever had but it did what it needed to do. If it had some real horseradish and more salt, it could be better for me. The horseradish had no flavor to it unfortunately. Rice Pilaf and broccoli on the side were solid side choices. For drinks, they had some $6 cocktails on the regular menu so when we tried to order them, we were told they didn't have the ingredients. Ended up just sticking with waters. The pizzokie capped off our meal, we got the cookies and cream one, solid as always, and we finished this up no problem. read more

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Hello, I'm writing to report a very disappointing experience at BJ's Restaurant while celebrating my twin daughters' 4th birthday. We arrived around 2:00 PM and experienced long delays--our children's food took about 40 minutes, and our meals came even later. Items were missing from our order, and it took additional time to receive them. Although another server stepped in and was helpful, our assigned server (AJ) became visibly upset when we requested our birthday desserts to-go, acted unprofessionally, and made disrespectful remarks. Manager Eva Lucero did apologize, but the situation continued when the server returned and behaved inappropriately, which was unacceptable. To make matters worse, other tables seated after us were served much faster. This experience negatively impacted what should have been a special celebration. I would appreciate this being addressed, as I also requested a refund that was not resolved. read more

I've only had one good meal from BJ's that was in Newark years ago. I've eaten at BJ's in Reno it was terrible last night here in San Bruno again the food was not good. I had fish tacos the fish tasted old. The avocado sauce was awful. Not going back. read more

So understaffed at 7:30pm on a Saturday night that we couldn't buy a 6-pack--even as Rewards Members

My daughter didn't like the noodles of the chicken Alfredo..it didn't taste right.. My daughter said the the taste is getting worse..plus we weren't done.. I wanted my daughter to try my food but the waitress took it without asking if i was done.. This happened before a shift change... That last waitress that helped us needs more training and needs to ask if any of her customers are done or still working on their food instead of assuming and taking it.. My daughter wasn't happy.. And I'm not happy.. I wanted to take my spaghetti to go but she took it so I don't think I wanna come after that..both waitress needs to be more trained read more

I've been coming here regularly for 18 years. I'm not sure what that says about me or the place, but it feels meaningful. Over that time, people--both customers and staff--have come and gone, the menu has shifted while always staying rooted in pizza, and the mall around it has slowly faded. Through all those changes, BJ's Tanforan has remained a constant--an anchor for a lot of people, and a familiar presence through nearly two decades of life unfolding. Looking forward to my next visit. read more

i ended up coming here with a group of 5 of us around 9pm tuesday for some pizookies! when we walked in there was no one at the host stand to greet us for about 10 minutes. we finally get sat and our server was very nice but when our pizookies came out 30 minutes after ordering, they were very crispy and burnt ): read more

I always enjoy my food. I usually order to go from this location. The staff is always very curtious and friendly. I placed my order about 7:15 pm for a 8pm pick up and I received my order @ 8:13pm. I know they usually are busy and short staffed. My real complaint is the ladies restroom. This restroom is old, broken & dirty. read more

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I love the food here. Service is not consistent, some day is okay, some day is so bad to the point I don't want to come back Today I came again and noticed the manager would go to each table and ask if everything is okay. She asked every single table but skipped my table read more

BJ's Restaurant & Brewhouse - Manager walked around to each table but she skipped my table - American Near Me - San Bruno, California

their service is very slow. they really do take a long time to bring out the things i ordered for takeout. the time they said it would be ready is 15 min and it's been almost 40 min and still have not bring out the food. the time they say on the phone is so inaccurate they need better time management here. read more

BJ's Restaurant & Brewhouse - American Near Me - San Bruno, California

My family and I have been going to the BJ's Restaurant & Brewhouse in San Bruno for years. It's a convenient place to get some eats since it's practically down the street from us. PROS: * Located at the Tanforan Mall, it's a good spot for dining on shopping days. * Free parking in the private lot for the mall. * Table service can be good to great. * They stay open later than most restaurants. * Prices are reasonable. * The have a bar! * Surprisingly, for a major chain restaurant, we have several favourite dishes that never disappoint; Bone-In Wings Enlightened Asian Chopped Salad Great White Pizza Atlantic Salmon Sal's Brewhouse Chicken CONS: * Take-out service is atrocious. If you order to go, you MUST check all of your items because it never fails - they ALWAYS mess up on something! * The staff can be unaware of specials. * Take-out staff can be rude. * The to-go bowl of any soup is a rip off; you pay for the bowl size, but get a cup portion. * Cleanliness can be taken up a notch or two, especially the women's bathroom. The restroom doesn't always get the attention it needs; sometimes it's disarrayed or even a bit dirty and other times, the paper products need to be replenished. I'm not a super big fan of chain restaurants, but we do like BJ's food, so it's one of our regular eateries that we hit up. It's not the best eatery in town, but it's not the worst. read more

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I've been coming to this location since it fist opened, but havent since I moved. There's not too much to say, it's a chain and you kinda get what you want. The server was hella nice and attentive, it wasn't too busy, there is hella parking. I came here with my date because it was convenient. The food was good, but I've eaten at chain restaurants, I'm not expecting too much. Overall it was a good experience nothing too negative. I wanted the pizza though, but my date wanted to eat something else lol. read more

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BJ's for lunch specials, why not haven't really ate at the place for a long time. Maybe it has changed. Parking was convenient. Walked right into the hostess bar , asked for a table for two. And was seated promptly. Given menus and waters. Even asked if we wanted to start off with something from the bar, or appetizers. Was given some time to look over the menu and decided to go on the lunch specials for $13. Lunch specials were pretty good.Can't complain. I had some pasta with some chicken. The wife had soup salad and an entrée which she enjoyed. Bathrooms are clean . Staff is attentive. Online payment didn't seem to work very well. Ended up, handing my credit card over and having them give me receipt. With the lunch specials, you also get a dessert which was fabulous. I had the cookie with ice cream on top and the wife had the brownie with ice cream on top. Both were freshly baked and sure to get your blood sugar up. Lunch specials were very good. read more

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Arrived late night because I was picking up my partner from the airport on the Tuesday before Thanksgiving. It was just past 10:45pm, so most places are closed already so we thought to stop by BJs since they are a late night restaurant now (close at midnight). Really just wanted to get a quick bite so we could go home and go to bed. It was not busy, so we were seated right away. I kind of looked around and it was mostly young adults -- likely college students who are back in town for the Thanksigiving holiday. I noticed most people have already finished their food and are either having dessert or have to-go bags. I thought great, maybe our food will come out fast. Unfortunately, the night did not go as I expected and I will notice it will not go as expected when it takes more than 15 minutes before the waiter even shows up at the table. He seemed a bit overly friendly and wanted to shake our hands and introduce himself. A bit awkward -- not really protocol to shake your guests's hands. I decided to wash my hands after that interaction, no offense. I assume maybe he's shaken everyone's hand in the restaurant. Another 15 minutes must have gone by before he comes back to take our order. It's now like 11:15pm. Our food doesn't come out until it was past 11:45pm. It's just the two of us, so we just ordered one entree each. Not a ton of food. We were served, but were not given napkins or utensils. By the time we start eating, the place was shutting down. In honesty, the food was good, and the price was not bad at all. However, I don't know what the issue is with the restaurant on that day. Everything was just incredibly slow. Maybe staffing issues. So basically: - Long wait before waiter even comes to table - Long wait before our order was taken - Long wait before our food came out - Waiter seem inattentive (like serving without any utensils or napkins and then walking away) - The quickest thing this evening was collecting our payment to get us out of the restaurant because they were closing lol Also the bathroom smelled like the worse san francisco dive bar I can think of. So, for me to want to come back to BJs, the pace of the service needs to improve. When it takes more than an hour by the time we are seated to being served food, this is not a great experience. read more

After an early morning hike, my friends and I were beyond hangry and needed a solid food stop--BJ's absolutely delivered. This spot never disappoints when you're starving and want a little bit of everything! My go-to is always their orange cream soda (it's like childhood in a glass), and my friends went with a margarita and water. From there... we basically ordered half the menu: wedge salads, burgers, sliders, mozzarella sticks, lemon pepper wings, Brussels sprouts (wish I got a photo--so good!), and calamari. Yes, we were on a mission. And let me just say, the gluten-free Pizookie? A dream. As someone who's gluten-free, it's always exciting to find a dessert I can actually enjoy, and this one hit all the right notes--warm, gooey, and just what I needed to wrap up our meal. Everything was fresh, flavorful, and filling--exactly what we needed before heading into the Bay Area for more adventuring (and walking off all the food we just inhaled). Great service, fun atmosphere, and consistently good eats. BJ's was the perfect post-hike pit stop! read more

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My expectations were already pretty low coming into this restaurant but somehow they still managed to disappoint me. I saw the $13 Pizookie deal being advertised on TikTok so I knew I had to come and try BJ's for the first time! This establishment needs to work on their team work skills because they will flat out ignore you if what you're asking from them isn't their assigned role. They won't even direct you to the correct person, they'll just flat out ignore you, pretend they didn't see you, and walk away. The restaurant itself also feels very grimey. The booths & menus are sticky, the condiment bottles are have sauce residue all over the top, and the restaurant feels very outdated & in need of a deep clean. The server that was assigned to us was very awkward and lowkey made us feel uncomfortable. We ordered the italian chicken parmigiana pasta and a classic cheeseburger. It took about 30 minutes for it to come even though the restaurant was pretty much empty inside. They were both edible but not great - nothing mind blowing. My favorite part of the entire meal was the fries. The chicken & pasta tasted like it was doused in jarred tomato sauce and I've definitely had better burgers elsewhere. After we finished eating we let the server know that we were ready for our mini pizookies. The mini pizookies took about 40 minutes to arrive... I could've literally walked over to Target - bought a mini oven, cookie dough, and ice cream, walked back and would've had a faster and better tasting pizookie than what was given to me here. I tried flagging down my server to ask about this wait time and while he was walking past me, he didn't even stop or ask what I needed. He kept walking, gave 0 eye contact, and said "it's coming." Our waters were also never refilled throughout the whole meal and they sat empty as we tried to eat this ridiculously sweet Pizookie. We waited over an hour total for a disappointing meal. I won't be returning & can see why this establishment has such low ratings. read more

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