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    BJ's Wholesale Club

    2.5 (33 reviews)
    Closed 8:00 am - 8:00 pm

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    Ask the Community - BJ's Wholesale Club

    Review Highlights - BJ's Wholesale Club

    The check out counters are right where member services and food is- so REALLY bad planning on that!

    Mentioned in 4 reviews

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    P.C. Richard & Son

    P.C. Richard & Son

    3.8(47 reviews)
    12.2 mi
    $$$

    I'm writing this review based on the delivery service we received today…read more We have always loved P.C. Richard & Son for our appliance needs as we've had pleasant interactions with the sales staff. If I was writing this review based on the store I would give 5 stars. But the delivery on our washer today was horrible! 1 star for delivery. We were the first delivery this morning for a 7AM-8AM window which I didn't mind because it gets it out of the way and you're not waiting around all day. They arrived promptly around 7:05 AM. I specifically bought disposable booties for the delivery men to put over their shoes. The snow has not melted for weeks and my laundry room is quite a ways into the house. I asked if they could please wear the booties to track in less dirt, slush, and salt. The delivery men insisted they would be in and out quickly and would not need them. They then proceeded to go in and out of the house over 3 times to put the new washer in and remove the old one. It took about 20 minutes. And now there is a trail of salty snowy mud in my house. I don't understand why they couldn't use the booties as I had purchased them with my own money and had plenty for them to use.

    Formal Escalation - Customer Service Failure & Rebate Disclosure Concern…read more To Whom It May Concern, I am writing to formally escalate a matter involving one of your retail locations that has left my family deeply disappointed. My spouse and I purchased over $30,000 in premium merchandise from your store, including a full suite of LG Studio appliances (refrigerator, microwave, dishwasher, six-burner center-island range with oven), an LG ThinQ washer and dryer, and four high-end Samsung and LG televisions -- including a 2026 LG C-Series 55" model with soundbar for our master suite. As part of this purchase, we qualified for a $1,100 LG rebate. At no point during the sales process were we clearly informed that this rebate would expire within one year if not utilized. We only learned of the expiration after attempting to redeem it. When I attempted to address this matter, the store manager, Ryan, failed to return my calls. No proactive support, clarification, or resolution was offered. For a customer making a substantial investment in your brand, the absence of follow-up and engagement is unacceptable. This issue is not solely about the rebate. It is about transparency, accountability, and customer respect. Clear communication of rebate terms is a fundamental part of ethical retail practice. Additionally, leadership responsiveness is critical when concerns are raised. As a longtime consumer -- and someone who understands brand reputation at a national level -- I believe this situation warrants review. I am requesting: 1. A formal review of the rebate disclosure practices at this location 2. A written explanation of why management failed to respond 3. Consideration of a goodwill resolution regarding the expired $1,100 rebate I look forward to a timely response and a constructive resolution. Respectfully, Leonard Marshall Jr.

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    Best Buy - Brick - They don't know how to stock their shelves properly either.

    Best Buy - Brick

    2.2(94 reviews)
    6.2 mi
    $$

    Do yourself a favor go somewhere else!!!!! Don't give this company your business!!…read more I had one of the most frustrating retail experiences ever with Best Buy. We purchased an 85" TV and were told--very clearly--that the $119.99 "unboxing and setup" service would take care of getting the TV up and running. What actually happened? They showed up, took the TV out of the box, plugged it in, and left. That's it. No remote setup. No WiFi connection. No programming. Nothing. The TV is now literally stuck on one channel and completely unusable unless we figure everything out ourselves--which defeats the entire purpose of paying for "setup" in the first place. When we called to have them correct this, we were told it would be ANOTHER $99.99. That's nearly $220 just to get a functional television--something that should have been done properly the first time. Calling this "setup" is misleading at best and dishonest at worst. Removing a TV from a box and plugging it in is not a premium service--it's the bare minimum. Anyone could do that. This experience feels like a bait-and-switch, and it's incredibly disappointing from a company that's supposed to specialize in electronics. I would strongly caution anyone considering their setup services--make sure you get in writing exactly what they will and will not do, because clearly their definition of "setup" is not what any reasonable customer would expect. Save your money and your time--this was an absolute waste of both.

    Went in there to buy a ring camera waited around 30 minutes asking for customer service questions…read morenobody there to help or try. Went next-door to Pc Richards and spent over $8500 ended up getting a ring and two mattresses surround sound receiver. Call Best Buy to install. And they set up a scheduled date. I said that's fine as long as it's after 2 PM because I work. It said your appointments from 7 AM to 12 PM tried to work with management to reschedule and they couldn't set up a time. Spending over an hour on the phone. Asked for a manager to call me back never got a call back. Best Buy takes your money upfront before installation I also asked for that money to be returned to my account. Canceling my total Connect and anything to do with this store.

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    Best Buy - Brick

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    P.C. Richard & Son

    P.C. Richard & Son

    3.8(70 reviews)
    5.9 mi
    $$

    In these corona times, what's one of the worst things that can happen. Well maybe not the worst,…read morebut my fridge (which came with the house I bought & was no longer under warranty) completely broke and everything I had in there went bad. I called the manufacturer and basically they told me I was out of luck unless I wanted to pay hundreds of dollars. Fast forward to Memorial Day weekend, I went to PC Richards in Brick and Jason really hooked me up. Their process was so seamless and really applied to all no contact rules that were put in place. He ended up getting me a wonderful deal on a beautiful Samsung fridge with warranty and installation. I had to change my delivery date due to a conflict and the folks at the store made this change incredibly easy! The delivery guys were speedy, explained the new features, removed my sliding doors and reinstalled them. As well as they were both in masks. It's now fully installed, has so much more room than my old one. I will be back for the rest of my electric needs.

    Purchased a 65" LG TV here in Dec 2024. TV was mounted to the wall in my living room. Unfortunately…read morethe TV came crashing off the wall one Sunday morning at 4:45am. P.C. Richards quickly came to access the damage and quickly installed a replacement TV as well as payed for my painter's fee to repair the wall. They even refunded the installation fee of the mounting bracket. All involved were beyond helpful and kept me informed of the status of my claim during the process. I have purchased all of my audio / video equipment with P.C. Richards for over 40 years in Brooklyn, The Bronx and now Ocean County NJ. I will always be a loyal P.C. Richards customer because of the customer service I have received in the past and recently with this issue.

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    P.C. Richard & Son
    P.C. Richard & Son

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    BJ's Wholesale Club - wholesale_stores - Updated September 2026

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