Review for Annalee B I had such a great experience with Annalee at b j's in paramas, my in store order wouldn't go through. So I had to place the order online, and it kept telling me I had to pick it up tomorrow Annalee while such a sweetheart and went above and beyond. To help me get my order that night. She was so kind, patient and understanding. She truly made a frustrating situation so much easier thank you Annalee for being so wonderful and helpful! You deserve to be recognized read more

Twice, not once, but twice BJ's has delivered to my home incomplete orders. The first time, in June, the Door Dash driver was at fault. She was prepared to 'take' or not deliver several items. Not until I asked for the receipt, she did not have, I started to call the store, she suddenly popped her trunk and there were my items. Tonight! An order for 34 items was placed. 21 delivered. My order receipt does not indicate any unavailable items. At 9:54pm, 6 min before closing, I called the store. The phone rang endlessly. Yes, I realize it was 6 min before closing, YET I only wanted to alert them in a timely manner and call them in the morning. My next attempt to recover my order was to call Door Dash. He told me BJS forgot to give him the order. So EITHER BJs is not checking what is being loaded, Door Dash is stealing items or no one cares. BJ's outsources Door Dash. There is a horrible disconnect between the driver pick up, loading and delivery NOT at all seamless at all. This is not the first time items were overlooked, forgotten etc. Do not use their delivery service. I will emphasize again, HORRIBLE. read more

BJ's in Bergen County in NJ is definitely my go to when I have to do my 85 year's old mom monthly shopping. My car is safe, her list is completed with everything she has requested, and we get cash points as a valued customer/member. The most valued asset that this location has is their staff. From the time you enter BJ's, you're greeted with the most amazing and wonderful smile filled with joy and a true warmth. In each aisle you're most likely to find employees restocking and well versed where everything is located in the store. This Bj's (and my other: Riverdale, NY) is definitely one that I look forward to visiting, adding joy to my mom's day and her heart. Thanks BJ, just because... read more

BJ's Wholesale Club - Meet at Customer Service - Wholesale Stores Near Me - Paramus, New Jersey

I've been shopping here for years.. You put out coupons of products not in stock. I have to make several trips a month for specifics items to redeem a coupon(s). The second issue I have is that you have the worst selection of hobby trading cards(men's Basketball).. The last time you had good cards was when they were located by the toys.. Now you got all this room half empty and the other half has cards nobody wants.. How do I know, for the last 5 months it's the same exact cards to this day.. NOT SELLING BECAUSE THEY ARE TERRIBLE CARDS, Sorry if I hurt anyone's feelings but it's the truth.. Same thing every time I go read more

REVIEW OF IN-STORE PICKUP: I purchased a FitBit from the BJ's Club app for in-store pickup. Normally, if I'm not shopping inside the store myself, I'll do drive-up. This was my first in-store pick up and it was a good experience. The woman who looked up my order number was friendly, and the man who retrieved my electronics purchase from the back of the store was quick and nice, as well. No issues; seamless and easy transaction. read more

BJ's Wholesale Club - View from in-club pickup area - Wholesale Stores Near Me - Paramus, New Jersey

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Made a quick stop to get 2 dozen eggs and a big bag of Halloween candies, since we received a $2 off coupon for it. It was busy for Sunday noon. Non-essential products were restricted from purchase due to Bergen's blue collar law. Lots of customers were in checkout lanes. I used the express pay from the app to pay for the items and walked out without waiting in checkout line. read more

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Dirty, it smells, the aisles were disorganized, employees standing around, and the restrooms were horrible. I'll stick to the one in Riverdale or drive to East Rutherford. This one you can tell the employees do not care about where they work. read more

Nice Warehouse. Organized. Clean. Like set up.... products easy to find. Highly recommended.

Good prices clean store great service Easy to fine things in the store and good eats read more

This bjs in paramus is getting horrible. Yesterday Sunday I put an order in front 8:45 am and on 12:29pm.. almost 4 hrs later they sent a text saying..they are getting order ready.. I still haven't heard back from this bjs.. Until this morning around 10 am I received a text stating..this company called roadies was going to deliver my order. Which is ridiculous because I put my order to be canceled last night when I did not receive it... I was not even home this morning.. that's why I ordered yesterday.. they put me in a big inconvenience situation..and my products was just drop off on the porch.. and now some things has spoiled... so this situation needs to be resolved or else you guys are going to lose a good customer and I am going to tell others about this problem.. read more

What a joke this store is ! The rudest employees, who do not want to work. I specifically drove there to get an item that it said was in stock. I checked all over the meat department looking for it and didn't see it, so I asked an older man who was working in the department and showed him what I wanted and he barely looked at my phone and said they didn't have it. I reiterated that it showed it was in stock and he just pointed to a case and said no . I asked another person in that department and he just shook his head and said no as well. Since I drove quite a distance to get there I went to customer service. The gentleman there said it was in stock but had to be put out and told me to come back tomorrow. I said no ,so he said he would have them put out some out, taking about 15 minutes. I said fine. This was at 1123am. At 1154am I gave up waiting , since my husband was waiting for me in the car,and left. I know they were not looking for anything, they were just waiting for me to give up and leave. BJ's really needs to learn the meaning of customer service and clean this store a little better. I'm done with them and will be giving my future business to Costco. read more

You have to match your costs to the purgative and consider the fact that you don't really need all the junk you actually drag home and never use. Try to understand that it's necessary and wait it out before you hand over your cash and it's simply out of pre thinking but nothing really is used. read more

BJ's Wholesale Club - the home screen of the iphone x - Wholesale Stores Near Me - Paramus, New Jersey

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Whatever you do, please do not place an order for pick up at this location. I placed my order at 11am when all the items was in stock. BJ's sent me a text to inform me the order will be ready between 4-5pm and then another email saying 7-8pm. By the time I arrived at 8:30pm my order still wasn't ready and by the time my cart arrived, 4 items was missing off of it. They didn't tell me, I had to figure it out myself and ask for my money back. I spoke to the manager and all she can offer me was, they got slammed today. Smfh! I was better off picking it out myself. I would of had all the items I needed without the hassle. Don't waste your time ordering anything for pick up. Just pick it up yourself. These people are slow, rude and inconsiderate. read more

this location was kinda ratchet. many bags of frozen food were torn open. raw chicken was leaking when your picked up the packages. the floors were a mess and things were literally swept into corners to clean the mess off the main floor. decent fresh produce selection. read more

My wallet was stolen while I was shopping at the Paramus Bjs, I talked to the people in charge so they can check the camaras but they told me that the person in charge of the camaras was not there at the moment. They got all my information and they promised to review the camaras. We file a police report too. After a few days we went back to Bjs because nobody called and we talked to the general manager who wasn't even aware of the situation, he took our info again but he said that according to the policy of the store they cannot show us any footage from the camaras, and even if the police goes to the store asking to review the camaras Bjs cannot show it to them, the Police will need a subpoena or court order so they can review the footage, so I guess thieves are well protected by Bjs policies and of course they never call us back. read more

This was for a long time my "go to" BJs because I was often in the area. Now I pass by on occasion. Its got easy parking, which is great. Its a regular BJs, not huge, not tiny. Its fine. read more

I've been to a few other BJ's locations, and this is somewhere in the middle. First off, being in Bergen County, and Paramus specifically, keep in mind that clothes and electronics cannot be bought here on Sundays. Yeah, good job whoever's idea that was. Good selection of your typical mass market items. Groceries, snacks, household supplies. How much money you'd save here compared to something like Walmart is hit or miss. But depending on what you're buying, like milk or eggs, you can find some good deals here. read more

Excellent customer service! I was looking for these organic freeze pops and they were a featured item (didnt have an actual spot in the store) Tee went above & beyond to find them for me. In fact I was on line ready to cash out and she came up to me with them! Now that's caring for your customers. read more

This store and everyone who works in it are just absolute trash. It is ridiculous how much time I wasted trying to get assistance for a curbside pick up order. I had a pick up order that was supposed to be ready for pick up today between 3-4pm. As of 5:30 pm, yes an hour and a half later, not only was my order not ready on time - it was impossible to get any assistance. An online chat representative Cintia Sanchez wasted 20 minutes of my time only to tell me to call the store directly. Then, after calling the store and being placed on hold for yet another 20 minutes the person who answered the phone just hung up on me. What kind of customer service is this? This is so unprofessional and just leaves a disgusting taste in my mouth. I ended up just cancelling my order. The only reason I signed up for a BJs membership is because of the curbside pick up due to being high risk for COVID. There are plenty of other places I can shop and be served in a timely and courteous manner. This is not the first incident either. Last week when my husband went to pick up an order, he waited in his car for almost an hour waiting for his order. When he finally got through to customer service, they were extremely rude to him and told him his order was sitting in the store and he must have selected the option for in store pick up. If this was the case, then why was he asked for his car make ? Also the customers that shop here are either extremely dense or just selfish pricks. There are designated spots for curbside pick up and on more than one occasion the spots have been taken by unoccupied cars so obviously they were not there for curbside pick up. Bye BJs you are just garbage. read more

I placed an online order and was given a 2-3pm window. After many phone calls and received no update hours after BJ's missing the window, I tried to call and basically was hung up. In this day and age with so many shopping options, this is just not acceptable. I plan to cancel my membership and shop elsewhere. BJ's management needs to wake up and staff appropriately to make sure customer communicate and service can be to the par to compete. read more

Poor management, workers are fine, understaffed all the time! Products are mostly good, that's not the issue. Their stock runs hot and cold, unreliable at best. 30 minutes for cold cuts is normal because they only put a couple of people behind the counter! read more

BJ's Wholesale Club - Watch the forklift! - Wholesale Stores Near Me - Paramus, New Jersey

It's a very good place with very friendly stuff. I love shopping at this location compared to BJ's Rutherford. They always have enough checkout counters, and customers do not need to wait for a long time to complete billing. Usually, the store is well stocked. It'll be good if they can add liquor also to the store inventory. read more

I gave it two stars because they accept coupons after they expire. And because this store taught me to check expiration dates. I made the mistake of buying baby formula and when I got home i noticed it was almost 2 months expired. I called and the lady on the phone denied my claim. I had to get back in my car that night and give an eye exam to her. She sent another rep to get another case and that too was expired. I walked with her back the second time and they were all expired. They gave me my money back with no apology or anything. I was buying the formula to supplement breastmilk but after that experience I stuck to just breastfeeding. Parents please read the expiration date of the food you buy from here. Not sure how the store does not have a mechanism in place to prevent this for happening. Especially with baby formula. read more

We came here for groceries and got what we needed. The cashiers were fast and there were plenty of parking spaces. This BJ is surprisingly not busy at all on Sundays. My guess is because they closed electronics and clothing aisle because of the blue law in Bergen County. read more

BJ's advertise curbside pick up but they DO NOT offer it. We ordered curbside delivery on Friday, and was notified on Monday that my order was ready. Upon arrival I was notified I needed to go into the store and speak with the customer service desk. That was where I picked up my items. The whole idea of curbside pick up is so you don't have to enter the store. Very disappointed. read more

Place is clean and it has everything you need, except alcohol. The only thing that bothers me from this place is that people need to clipped their coupons before they checkout, specially on a Saturday. Can't believe the store allows customers to clipped their coupons seconds away from paying their groceries! read more

Go to the Bakery and get served by Troy ! He was so polite, I saw him dealing with my mom so I went over and I ended up getting cold cuts also. He made suggestions, was efficient and cheerful. All of which are great after a long day and run to the store. I usually get the coupon book and this time I forgot it and the service desk gave me another one ! They always have what i need and I am Pro B J's because they have the brands I like and prices are fair. This is my go to for my bulk items- read more

An employee was rude while cleaning, I was getting holiday stuff and was told to move in a disrespectful way in the same spot where I was shopping. read more

WARNING...don't bother using the online app to order anything from the deli. I placed an online order for a 3' hero for Saturday. Got an email back with a confirmation number. I called to ask to not put tomatoes and the lady said they don't receive those emails so I would have gone on Saturday and not had a sandwich ready. MAKE SURE YOU CALL TO PLACE AN ORDER!!!! And be prepared to wait on hold for a good 10 minutes before anyone picks up at the Deli. read more

I really like BJs. Wait a sec, that didn't sound right. Well, I'm sure you know what I'm talking about. Wait, that didn't sound right either. I'll start over. BJ's Wholesale Club is really good but with a few reservations, the most glaring of which is their "self checkout". In a word, it sucks. I assume that it's there to save time and manpower but in reality, the exact opposite is true. There are a plethora of things that can prevent you from being successful in your endeavors to use the damn thing. First of all, if you are buying something that the store deems as having a high probability of being stolen, you will need to have the system overridden manually. Razor blades for example. In case you've been living under a rock in the desert somewhere, you know that roving bands of thieves are targeting Gillette Fusion blades so a guy with a scan card around his neck will have to assist you with your automated check out which really is contrary to the entire automated check out concept. Same thing if you swipe your card too fast. Scan an item too quickly and you'll also have to wait. Now, with several self service check out lines all beeping because they need human managerial assistance, one would think that help would be expeditious. But noooooo, the guy who does the overriding seems genuinely put out at having to perform his given over riding responsibilities even though that seems to be his main responsibility. He's also often preoccupied with something else so you may have to just wait. You know, come to think of it, maybe the regular line is easier. Me thinks so. read more

BJ's is running a promotion right now offering a free month membership. When you visit customer service to activate your membership, they let you know that if you sign up right then, they'll give you the first month free, a 14 (or 16..can't remember) month membership, and coupons. Well, they got me to come in the store as they wanted, but I didn't sign up for a full membership as they'd hopedl BJ's is to Costco as Walmart is to Target. BJ's feels like a lower end store with less well known offerings. There are actually very few "genuine" deals here; ShopRite, CVS, and Target all have sales which trump BJs without the monthly membership fee. Furthermore, BJs customer service is sorely lacking while the flies seem to be living rent-free. It's also a Pepsi sponsored business so as a Diet Coke lover, they won't get my vote. If you want to join membership clubs, the Costco experience is better all around, but I just heard their fees went up. http://www.yelp.com/biz/costco-westbury#hrid:lAuzLqP3ICTj9zyzATRQlg read more

Better than Costco and Sam's Club. Well maybe not as good as Sam's Club. But DEFINITELY better than Costco. The Good: The lines are bearable, the warehouse is MUCH more spacious than other wholesale markets, there is more of a selection here at BJs, the place is just cleaner, and most importantly, it's not crowded. I actually enjoy coming here. I don't have a panic attack because there is no mad dash through the aisles to the checkout lanes. The Bottom Line: The self-check out lanes. Nothing is better than self check out. Nothing. This is why Costco sucks. read more

Wow. So I am waiting in line at customer service and I hear one of the customer service ladies say something. I wrongfully assume she is opening her register. I motion forward and the woman glares at me and says, I'm not open... with disgust and attitude. Seriously... why do I pay a membership to be talked to so rudely? Hello Costco. read more

I was hesitant to renew my membership here, but they sent me a $10 off coupon for renewal and costco's didn't sell Pampers diapers. I like how they always send me coupons for baby essentials like wipes, diapers, shampoo and other little things, the only thing I don't like about this BJ's in particular is no one knows where anything is. None of the associates, even the customer service associates know for certain if they have particular items. For instance, I asked where they carried BandAids because I went to the First AId aisle and did not see it, but two not one sales associates told me to go back and check again. After what seemed like forever, I finally found the Bandaids at the very bottom aisle between pepto bismal and antacids. Overall, this particular location isn't so great with service. But items wise they have pretty decent selection on organic items at a much cheaper price than wholefoods. read more

Went in today looking for a planner. I asked one person who tried to help but sent me to the customer service desk. Understandable. When I asked at the desk the woman just said in the rows by the entrance. I headed back over to the entrance and could not locate what I was looking for. I mean he description didn't help either. I ended up asked a third person before finding the section I needed but not the item. After that I left. BJs needs more friendly customer service representatives. read more

Came here yesterday to get my membership card. I had bought my brother a membership for Christmas well because he wanted it. (weird) oh well I ended up getting a membership too for free with signing him up. It has been a looooong time since I've last been here but it all seems to be the same as I remember it. You walk in and in front of you are rows of clothing you can purchase and to the left of that is all the electronics and behind that household items such as pots/pans, vacuums, even mattresses. Once you get past all that there's the frozen food section that has literally everything including my favorite things ever Party hors d'oeuvres they are delish. Up next is the deli and past that is pretty much everything else you could ever need. I probably wont be frequenting here often mainly because I don't need everything in bulk. I'm only one person but I will be coming here for specific items such as the party hors d'oeuvres and broccoli cheddar panera soup! One thing I will say is to bring some shopping bags to put your items in they do not bag items here. I also hear that BJ's has more name brand food than Costco. read more

This review is mainly for the bakery department, the store itself is fine. Ordered three sheet cakes within a week from this location and each experience was worse than the previous one. Last week I had the displeasure of dealing with a bakery worker named Gladys who refused to show us the book with cake designs and just couldn't fathom putting a light pink border on it. After fighting with her for fifteen minutes, she gave in and said she'd do a light pink border. When I went to pick up the cake, the border was falling off and instead of running it to the back to fix it, she told us to push it on with our fingers. Eventually, she took it to the back and fixed it. It still wasn't great as the cake was hollow in the center when it was cut open. Today, I went in a ordered two more sheet cakes. All I wanted was simple gold cake and buttercream. The snotty worker simply told me no even though I've gotten it done before. Will not be visiting this BJ's bakery anymore and considering the switch to Costco! read more

I call the club to order a birthday cake. The girl in Bakery speak no English which is not a problem. She sent me to the membership desk. The membership desk picked up the phone and placed it on the desk without even saying hello. After waiting for 10 minutes. They hanged up without even speaking to me. I called back and press 9 for the membership desk directly. They did the same exact thing to me without even a hello. This took place on April 12 2018 at 1:45pm. I am going to see if I can get a little better service at the East Rutherford club. After all I am a rewards Member. $100 well spent. I'm starting to think about that money back guarantee if I don't like my membership. read more

The guy that checks the receipts welcomed me and assisted me in finding the customer service desk. I'm a Costco customer but wanted to check out the prices. I received a 60 day trial. The customer service rep was fast and nice. read more

BJ's Wholesale Club - They're hiring! - Wholesale Stores Near Me - Paramus, New Jersey

This BJs is okay, I have been to worse. The shelves are normally stocked with everything I go there for. As for Sundays, no electronics and no clothing, awesome!!! Love the Blue Laws, forever and always, lightens up the Sunday crowd. Best time to go is before 11am Monday thru Friday. Don't go before a storm, don't go before a holiday. The SELF CHECKOUTS are awesome, but seriously, each and every BJs SHOULD HAVE AT LEAST ONE LANE FOR 8 ITEMS OR LESS. The cashier tended 8 items or less always has a huge line, and people getting lottery tickets slows things down a lot. read more