I own a 500 gallon underground propane that had been serviced by Pacific Coast Energy. After…read morePacific Coast filled the tank, they discovered a leak in the manifold and had to empty the tank. Pacific Coast was unable to resolve the leak and proceeded to destroy the manifold while trying to remove it. I called multiple propane companies, and only Suburban Propane in Spanaway was able to remove the destroyed manifold and replace it. I worked with the operations manager "Jonathan Parks" and the Field Tech Specialist "Dean" to get the work completed. The manifold was not in production anymore, but Suburban Propane was able to locate a new one for my 500 gallon underground propane tank. My only other alternative solutions would involve digging up the buried tank and buying a new one, or abandoning the tank and getting a new above ground tank. Both of these alternatives would have cost me multiple thousands of dollars. It took a while to locate a new manifold for my tank, but Suburban Propane made the effort and were able secure the part to fix my propane tank. Thanks Suburban Propane. Dave Cannarella

They would get a "no star" rating if available. I used Pac West Propane (bought by Suburban…read morePropane) for years. They were 5 star service!!!!!! What a nightmare dealing with Suburban Propane. They charged me $22.00 just to call and order a delivery? A firm date for delivery in TEN DAYS was set up. I stayed home to make sure it went well. They did not show up. I had to call again when they opened in 3 days. I gave explicit instructions as to which gate to go to and where the propane tank was located as I was not going to be present that day. The driver seemed to have not received the information and called me to ask if was at the right gate to access my tank. I am still having problems with having enough gas pressure for my water heater and stove. When this tank is empty I will be changing to a reputable company and leaving these grifters.

absolutely the best !! fast response , great { lowest price on tank & install } & super friendly…read morestaff & employees !!!!!!!!!

Called twice to get help in getting a larger propane tank for my motorhome. First call was fine,…read moretalked to receptionist and she didn't have a lot of answers but said someone would call me. Later got a call from Junior. He asked what I needed and I told him, expecting to pay for a site survey and a large tank. Was prepared to spend the $600-800 to get the tank in for winter but never got a callback. Texted the number again and got no response. Ended up going somewhere else.

They made an arbitrary, unrequested, unauthorized delivery to my vacation home in South Bend. When…read moreI called an attendant (Ms. Carbone) she admitted the error and said she would have a manager call me. After 3 weeks with no contact I called them again, spoke to the same person and she promised to have a manager call me to resolve the issue. Manager "Joanne" called me and was extremely rude and knew nothing of the situation. I asked her to have Ms. Carbone brief her, review the file and call me back. She never did. Instead several weeks later my neighbor informed me they had removed my tank, and left the lines hanging, stealing my remaining inventory in the process. I called and was referred to District Manager "Kelly" who did not help and said "Georgia" at corporate collections would call me. That never happened either.....a pretty harsh way to treat a customer with an 800+ credit rating who has literally never paid a bill late once in his entire life. They are not a locally owned company as their website proclaims and it is seemingly not possible to get a hold of a reasonable person who cares about their reputation or the way they treat their customers. This is not embellished in any way nor are any facts omitted. This is a true and factual account of what transpired in Jan-Mar 2026.

We have been happy Propane Northwest customers for almost a decade. They consistently have shown…read morequality work and offered many helpful suggestions over the years. They provide a safety check upon each visit. I have never run out of fuel, even when it snows. The customer service is excellent from all the employees I have spoken with either in person or by phone. Drivers are courteous and hard working, every time. For those concerned about costs also understand what you receive. A home grown, clean energy source, which is abundant here in our country. No more financially supporting unfriendly nations. I have 2 - 120 gallon tanks, one for heat & cooking and one for a gas grill. They now offer a new service where you pay for what you use on a specific cycle so it is also budget friendly. These are the only people I trust with my heating and cooking needs.

Good Day Yelpies!! Let's dive into something you just would…read morenever expect at a gas station... what we have here is a full size two plus pound fresh made deli sandwich. Yes fresh. They slice all their meats and cheeses first thing in the morning and the bread comes in every other day to make sure that the customer gets nothing but the best truly an amazing product. Their service was on point and the quality of the product is second to none as a matter of fact, I don't think you could really compare this to anything but an old school delicatessen and to be honest, they might have beat them on that too so do yourself a favor when you're getting your gas tank filled up over here or getting some propane for your barbecue go inside and order up a sandwich, a pizza or some fresh chicken all ready to go at this amazing location

Sandwiches are FANTASTIC !! Store has a wider selection of convenience/grocery store inventory than…read morea traditional gas station.

PacWest was GREAT. They were "forced/priced" to "retire". Suburban Propane's 1st story was PW 'went…read moreout of business' & SP had 'taken over' all PW customers. Their refill quote in February was triple the price of propane at gas stations, due to my 'low consumption'. I told them to pound sand and make an appointment with me for tank removal. They sent several tank rental fee letters with past due charges; with no proof of ownership, no past, current or new contract, nothing but a bill; 5 red flags. I called again to refute the charge & they said tank removal would cost me $150; 50% more than a year of rent conveniently. I should send them a past due STORAGE fee. This is America and I will choose who provides my services. They did not acknowledge my first conversation, their story NOW was PW owner "retired"; red flag! Past due charges after I refuse any business with them and tell them to retrieve the tank! SP does not own that contract u had with PW. Shop around. Buy a 60 gallon tank or two and fill at a station. Have a handyman assist. SP's practices will have you paying 2 to 3 times or EVEN MORE than necessary. They downplayed all their negative reviews; red flag! THIS IS AMERICA & unfortunately capitalism can mean the big invisible corporation will force the 5 star local businesses out & jack prices up each time they gobble up another. Self Protection is what SP should stand for; BUYER BEWARE. Thank goodness for YELP! I was lucky to have read up on SP. The sound of my head popping out of nowhere land was LOUD. Do not say yes, do not sign, do accept propane, do not pay for rental or removal I to a company you did not contract with. Ask them to remove your info from your records. Record your phone calls with them, at least take very good notes. Happy & Safe 4th to all; FREEDOM!

super easy process to connect and hook up to our new to us home. The rep explained everything…read moreclearly and was able to get someone out within a few days to fill up my tank. They also installed a wi-fi receptor to inform me and the company when my tank gets to 20% and someone automatically comes out to refill. couldn't ask for better/easier servicing.

Horrible experience we basically got scammed and told it was our fault. Read this review and make…read morethe decision for yourself. First off I'd like to say that the assistant manager has top-notch customer service and is an example of a great leader and person who should be running a business. 5 Stars for him. Now this review is about the owner of store. As you can see in the first photo, that is the level of the gas gage when we left the Facility. After using their cargo van, we went to fill up the gas before bringing it back into return. We filled the gas in increments of $10 and checking the gas gauge to make sure we weren't overfilling it more than we needed. Once we hit $30 I was thinking to myself we must've used quite a bit of gas. We continued to fill the vehicle until the gas pump clicked, indicating that the tank was full and that was $50 later. Yet the gas gauge still showed that we didn't have enough gas in the vehicle. That is why I made the video so I could bring it in and show it to one of the associates. As you can see the gas gage after filling it didn't go up at all. I thought to myself no big deal it's a faulty gas gauge they'll take care of us when we get back in there to return it. Upon arriving we explained to the owner of the store exactly what happened. He immediately got defensive denying any responsibility over his business and equipment and told us that we should have filled the gas based on recorded amount on the invoice that we received and to disregard with the gas gauge showed. With the insanely high fees that they charge if you don't return the vehicles with the right amount of gas no way. We just wanted to inform him that he had faulty equipment just in case another customer had to deal with the same issue. I don't know what was going through his head when he decided that telling us to disregard the gas gauge was going to be a good solution to tell us but it seems like he pulled it out of nowhere. After explaining to him, we trusted that your equipment was working so we filled it up based on the gas gauge like we always have. He basically made us feel stupid and said that it was our fault and that he's not responsible. The crazy thing is we didn't even ask for a refund so I didn't understand why he was so defensive and immediately jumped to it's not his responsibility. I come from a very large family 8 siblings who all used this location for many years and have never had any issues until dealing with the owner of the store. We basically got scammed and I have a feeling that this isn't his first rodeo doing this to paying customers. Word of advice if you are reading this drive down the street to another location. Or at the very least wait to work with any of the other employees working there and stand clear of the owner and if you're wondering who he is trust me, you'll know just from the disgusted/ irritated look on his face that's impossible to miss. Everyone else will greet you with a smile and will gladly take care of you. Hope this helps, and I hope the owner of the store uses this as constructive criticism to be and do much better.

Set up a reservation online to rent a cargo van and came in to get it. Rep. Donisha Hindman…read moreexplained that since I only use debit cards even though they have a Visa logo, I would be unable to rent one due to U-Haul policy. I have rented cargo vans before at this location with the same card and never encountered this issue. Granted, U-Haul's policy could have changed since the last time that I rented but I doubt it. My wife made a comment in a normal tone of voice about the change in policy and how off putting it was a customer and Ms.Hindman's response was snarky and rude. Ms. Hindman led me outside to show me what she COULD rent me all the while saying to herself and anyone that was in listening range - meaning me - that she didn't want to hear complaints about policy from customers. We understand that Ms. Hindman does not set the policy and that she has to abide by it for her job but she does not get to be rude to the customer about it. My contract states that I rented the truck from Thursday morning at whatever time I rented it and was to return it Monday, June 26 by 7 am. I have a full time job in another city that I have to be at, at 8 am. so I brought the truck to the shop and dropped it off Sunday night, dropping the keys in the locker thing. I personally came in at 7am today, Monday, June 26 to get my final close out bill and was told by the clerk that I could not get it because he had other things to do. Let me say that again.....a customer is in the shop and the clerk is saying that he could not help me because he had other things to do and that he will get around to it. I would love to tell you his name, but can't because he did not have a name tag on. He had reddish hair and a full beard. When I dropped off the truck Sunday evening and placed the keys in the locker, there was a sign that said that the truck remained in my name and my responsibility until the shop opened in the morning. When I was leaving the shop, after having been told that I was not important enough as a customer to be serviced right then and that he would GET AROUND TO IT, he casually mentioned that he would have to add on a $20 charge because it was a convenience to drop the truck off and use the locker. I'M SORRY? A CONVENIENCE? My contract states that the truck is mine until 7 am today, the truck and the keys were there at 7am, I was there at 7am. When I finally received the bill about an hour later via email, granted the $20 was not on the bill but to be told that I was facing a new and unexpected fee was a slap in the face and to be told over and over again by him that he HAD to charge it because it was in the contract - after I got to work, it wasn't in there - i read that one page print out that shows my signature and no mention of it. Every year there is a local Comic-Con in the area, not to mention the local Toy Shows that I attend and I have always used U-Haul and rented from this location in the past but I will no longer be returning - there are plenty of other truck rental places out there that do not have this level of customer disrespect and nickel and dime-ing. EVEN IF I HAVE TO GO OUT OF MY WAY to use them.

Ive been going for 4 years now.. the outlet next to the Tacoma. address is 1302 Puyallup Ave…read more Actually, its a self serve. at the CFN. They've always had fuel. However once, the pump wasnt working. I had to go to the Tukwila location. another self serve. My vehicle run on propane. If you EVER need to go to the CFN location. Keep your head on a swivel. The homeless and druggies are everywhere. Never any paper for receipts. need to take a picture of the screen at the pump.

I have kept getting large bills for delivery of propane from Blue Star. This is for one single…read morevery small free standing, fairly new, propane stove in a very small cabin that has literally been unoccupied since late August 2024 and the thermostat has been set at 55 degrees from August to March 2025 (now, and continuing). When I saw the bill via email on 2/13/25 that Blue Star was going to be charging $266.18 automatically (we have auto pay), I emailed and told them to stop service until this could be explained to me. Instead, they charged this amount and then in March 13 I received yet another bill for $444.82!! How can this be? It seems to me they would care to go over all this with me as requested, rather than simply just continuing to charge me automatically again and again. I trusted Acme when they owned the company, but I do note trust Blur Star.