I own a 500 gallon underground propane that had been serviced by Pacific Coast Energy. After Pacific Coast filled the tank, they discovered a leak in the manifold and had to empty the tank. Pacific Coast was unable to resolve the leak and proceeded to destroy the manifold while trying to remove it. I called multiple propane companies, and only Suburban Propane in Spanaway was able to remove the destroyed manifold and replace it. I worked with the operations manager "Jonathan Parks" and the Field Tech Specialist "Dean" to get the work completed. The manifold was not in production anymore, but Suburban Propane was able to locate a new one for my 500 gallon underground propane tank. My only other alternative solutions would involve digging up the buried tank and buying a new one, or abandoning the tank and getting a new above ground tank. Both of these alternatives would have cost me multiple thousands of dollars. It took a while to locate a new manifold for my tank, but Suburban Propane made the effort and were able secure the part to fix my propane tank. Thanks Suburban Propane. Dave Cannarella read more

They would get a "no star" rating if available. I used Pac West Propane (bought by Suburban Propane) for years. They were 5 star service!!!!!! What a nightmare dealing with Suburban Propane. They charged me $22.00 just to call and order a delivery? A firm date for delivery in TEN DAYS was set up. I stayed home to make sure it went well. They did not show up. I had to call again when they opened in 3 days. I gave explicit instructions as to which gate to go to and where the propane tank was located as I was not going to be present that day. The driver seemed to have not received the information and called me to ask if was at the right gate to access my tank. I am still having problems with having enough gas pressure for my water heater and stove. When this tank is empty I will be changing to a reputable company and leaving these grifters. read more

I never signed up with Suburban Propane. I had service from PacWest & they were 5 star. They were "forced/priced" to "retire". I called PW for a refill and SP answered the call. Suburban Propane's 1st story was PW 'went out of business' & SP had 'taken over' all PW customers. Their refill quote in February was triple the price of propane at gas stations, due to my 'low consumption'; they said. I told them to pound sand and make an appointment with me for tank removal asap. They did not do this. They have sent several tank rental fee letters with past due charges now. They offered no proof of ownership of the tank, no past, current or new contract, nothing but a bill. I called again to refute the charge & they said tank removal would cost me $150; 50% more than a year of rent, conveniently. This is America and I will choose who provides my services. They did not acknowledge my first conversation, their story NOW was PW owner "retired". Tank rental & past due charges came after I refused any business with them and told them to retrieve the tank! I should send them a past due STORAGE fee! SP does not own the contract I had with PacWest. I shopped around before I got any propane and found SP had very low ratings. I have now purchased a 60 gallon tank and fill at a station. I am a 64 year old & have a handyman assist. SP's practices would likely cost 2 to 3 times or EVEN MORE than necessary. I am not going thru this with another small local company. SP downplayed all their negative reviews. THIS IS AMERICA & unfortunately capitalism can mean the big invisible corporation will force the 5 star local businesses out & jack prices up each time they gobble up another. Self Protection is what SP should stand for; BUYER BEWARE. Thank goodness for YELP! I was lucky to have read up on SP. The sound of my head popping out of nowhere land was LOUD. My hope is that PacWest customers do not feel pushed into SP and that they have no options. Do not say yes, do not sign, do accept propane, do not pay for rental or removal to a company you did not contract with. Ask them to remove your info from your records. Record your phone calls with them, at least take very good notes. Happy & Safe 4th to all; FREEDOM! read more

Definitely do not recommend using this company. You have no way of verifying how many gallons they refill. I talked to 3 different people on making a payment plan and they confirmed that they did it and then in two weeks they called me back to let me know that they will come put a lock on the tank for not paying and told me that they see no payment plan or any notes about a payment plan. Communication is not their strong suit. Also if you get on a payment plan with them they assure you that all the money you pay is going towards your next refill and when it was time for the refill they had less than half of the money I paid towards the refill and when I asked them where is the rest of my money they couldn't find the explanation and kept on saying that they would call me back but they never did and I called a couple times to see where my money went and they said that same thing that they would call me back with a breakdown but never did. They also overcharge for the refill. At the time of the refill the price was only a fraction of what they charged me. And I have a 250 gallon tank and they charged me for the 250 gallon refill but I had 1.5 quarter tank still full. Total ripoff. read more

$7 per gallon......$7!!!!!! I rent my tank from them, I pay their service and trip charges and this is the thanks I get. I checked around and I am paying over double what I should be. This is incredible. Customer service won't work with us on price. We pay our bill on time every time and nothing.....I am told because I use so little propane I get to pay more per gallon. Makes no sense, what I hear is that I am supposed to burn more fuel so I can pay less....seems counterintuitive to me. 11 years with this company and this is the reward. read more

This company is hands down stealing from customers. We have been with them for since arround 1992 and their prices have been higher then they should be. Our last fill was at over $7 per gallon. Our new rate is $1.74 per gallon. That is not an introductory rate either. When I called Suburban Propane about this, they refused to work with us on pricing. In addition they are not spraying down the tanks and checking for leaks durring refills and are refusing to pick up their tank for over a month now. Dont take my word for this, Look at the photo attached and read the other reviews. read more

Suburban Propane - Propane Near Me - Spanaway, Washington

Surburban Propane reciently purchased Pac West Propane in Cle Elum, now their customer service is terrable. I'm putting in a well and I asked Pac West to trace the propane line and they had no issue doing it. Now I am putting in a fence and asked Suburban Propane to do the same and they said they don't do that. Surburban already has bad reviews, I guess I will just add one more bad review. I'm looking at changing propane companies. read more

This is the worst company I have EVER used. I bought a house in 2019 with a leased underground propane tank. I was told "there's only three years left on the lease," assuming I would pay lease for three years and then own it (never having used propane before). 2 years in I called to ask when I would own it exactly because Suburban is charges me DOUBLE what other companies charge! Staff told me I would never own it. My contract states that they can sell the tank in "certain" situations, they just refuse to do so even though information was mis-communicated to me and I did not fully understand what I was signing. Additionally, this company has said to me, "an underground leased tank... that's very unusual." No kidding! Why do they do this?! The tank is probably 15 years old and I offered to buy it from them! They still say no and that they will sandblast it, refurbish it, and then reuse it. I told them my yard is completely fenced now so removal would be inconvenient. They don't care. They said they will bring a crane to remove it. How is more cost effective than letting me buy this old underground tank?! Also, they say I must excavate it. No company will do this for less than $1000 and I was told it's so close to the concrete holding one of my deck posts up that a jack may need to brought it to hold my deck up so it doesn't collapse, which will cost even more. I will also have to remove part of my fence to have necessary equipment brought it. I have tried to compromise with this company but they want to bleed my dry. My cost per gallon is SO high. They have my usage amount way lower than it really is because of past delivery screw ups on their end. The manager was nice and supposedly asked his boss if they could sell the tank to me. He said just wanting to own it wasn't a good enough reason. That's not my only reason! I plan to rent an above ground from another company. This tank will stay put for now and rot. I am looking for into hiring a lawyer. Even if I don't order propane, the company will charge me a yearly rental fee, apparently until I die because even though I signed a three year contract, it renews annually and is "binding." I wish for this company to sink like the Titanic. This company has raped me on prices for three years. I have PTSD from this experience. Goodbye! read more

We have a 3 year old house. The fire place is ran to heat downstairs but our fire place has only been ran once thanks to suburban propane, the company that installed the fire place converted it from the city propane to tank propane, suburban propane was supposed to test the tank before hooking it up but failed to just hooked it up and left which left our fireplace as well as the exhaust vent covered in black smoke now suburban doesn't want to accept responsibility and fix it, instead they want to blame the other company for not converting it, when there is proof it has been converted, since this has happened in October 2020 we have requested a call from the manager and have not received that call and our fire place has not been touched, we have been here for three years during winter months it gets cold so this year we figured we get the fire place going to our surprise we didn't know we would have to pay to have them fix a mistake that wouldn't have happened had he ran his test I do not recommend this company at all, all we wanted was a warm winter for our son that was just born now we have to use space heaters and have high electricity bills, due to suburban propane costumer service, not only that they still charging us monthly for a service we don't receive. This is what you get when you have a company that doesn't care about there customers!!! read more

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if you actually want propane dont use this company. it took WEEKS to get out propane even though we were promised a certain date. The office and driver are never on the same page. I can't tell you how many times someone would say "we can come this day" and no one ever showed. read more

I absolutely don't recommend using suburban propane. They totally priced gouged more and more every time we ordered fuel. 4.75 per gallon in June. Then after I bought my own tank and wanted them to come get there own tank. They said It would be 5 month until pick up. So I did like discount time and simply returned the tank. Which they were not happy about. Totally unhelpful with removing the extra termination fees. TELL EVERYONE YOU KNOW DO NOT BUY FROM SUBURBAN PROPANE read more

Total rip off company they charged us 700$ to put 30% in my tank. Thats over 5$ a gallon. At that rate I'd be better off using electric heat. Do not go through these people they are a scammers and worse yet they filled my tank with out my permission. Extremely disappointed and will be cutting all ties with these snakes. I suspect they will charge some outrageous fees for leaving them. The tank was with the house when I bought it. They use to have fair rates but idk what happened. I don't understand how such a fraudulent company can exist and get away with this kind of crap. Ya avoid them at all costs. read more

I wanted to get my RV propane tank re-certified so I went to Suburban. Since I had smelled some gas this year around the tank, I was concerned and knew I would probably need a new tank. Eric was very nice and explained what needed fixing. They couldn't repair it there so I chose instead to buy a new tank. He could have charged me to fill the new tank but made the extra effort to transfer the propane from the old tank to the new for no charge. That impressed me. read more

This is hands down the worst company i have had to deal with in a long time! I've i could give them negative stars i would. They are shady! Extremely expensive. Price gauge you knowing they've sucked you into an agreement that they didn't tell you about. They have so many fees for their service it's insane! Take ahighly recommend you use a different company and save yourself the anger and money this company is going to take from you. read more

I wish I could give zero stars. Watch your bills carefully, they will continually jack up the price until you are paying double the market rate. Customer service won't do anything. They were "refilling" our tank nearly monthly, at times when we weren't even using our tank. It was replaced because it was leaking once, but I think other tanks were leaking as well. We are not seeing the same sort of high usage since we moved to PacWest. Also, when you go to close your account you will be charged fees never discussed, and not outlined. You will have to pay restocking fees, also. None of which will you be told about ahead of time and they are not spelled out on the list of fees. It will take them months to take away their tank too. Don't just take my word for it, look at ALL of the other reviews, they are all the same. Go with PacWest. Go with anyone else. read more

Absolutely awful experience getting ran around by this company before ever even becoming a customer. Called to schedule a fill up and they said they would need to do a safety inspection, fairly standard so I agreed to the fee and scheduled the appointment but the soonest time they could give me was over a month out. Crazy, but I bought a 5gallon tank and waited it out. Then the scheduled day finally comes around and my appointment time goes by with no one showing up so I call and they tell me it was moved to later in the day even though I never approved of the reschedule. Again, I wait another several hours until after that appointment has passed as well. So I call again and am told the tech did a drive by and determined my lot is inaccessible even though garbage trucks and mail trucks come through here all the time with no problem. Absolutely terrible experience waiting around all this time to get nothing but a huge waste. Would never recommend this company. read more

Do not hire this company. They are priced much higher than others. Poor customer service.

They showed backup to my property today to pick up the tank they had already picked up. Still a day early than scheduled pickup date

I have been a customer with Suburban for 9 years. Today I am calling to replace my tank and take my service elsewhere. The rudeness and disrespect I received today from Chantal in the Spanaway office was terrible. Don't do business with them-other propane companies offer better deals!! Call around-you won't be sorry. read more

Simply stated: don't sign a contract with Suburban Propane! In reading other reviews, I experienced the same level of frustration and bewilderment of how awful a company can treat its customers. I saved a ton of money by ending the business relationship. Hope this helps! read more

If I could utilize a different company for propane I would! Sadly my tank is underground and owned by Suburban. The just refilled my tank and I was astonished to see more than $5.50/gallon charge!!!! That was not including taxes, fees, and delivery. I'm not sure how they can legally charge the average human being this much for something that costs half. Their response to this question was that I "do not use enough" therefore I must "be charged more". Wow. Again, if I wasn't stuck with this company, I'd have left them a long time ago. Their prices have always been outrageous and what I consider "gouging". read more

Worst propane company. Price gouging, zero integrity and less than acceptable service. Charged me $6.37 per gallon for propane. Talked with other neighbors who paid $1.73 a gallon (owned tank) and $3.08 a gallon (leased tank like me). WTH. I've been a customer since 2007. Said the lower price was because they were a new customer. So if your a long time customer this company doesn't recognize that but screws you over. All the representative could say was, "I understand". No, you don't understand. Luckily because my origin company was bought out by Suburban (very unfortunate) they have to honor our original agreement which allows me to buy my tank of which I am. I'll then be leaving. If you take a look at their website, don't believe the words they say. Horrible company. Run. I'll be taking my business to a local propane company with some integrity. I'll also be filing a complaint with the Attorney Generals office. read more

Suburban Propane is a rip off! I changed suppliers as they were 3 TIMES the cost of other companies after the last fill. I inherited the tank from the previous property owner and apparently signed a 3 year rental agreement when I transferred into my name. They are now charging me a $250 termination fee because it is less than the 3 year time period, to which I replied I will just store the tank and only pay the $65 yearly rental fee until the term is up in Nov, to which I would at least be ahead by $185. Oh no, because the tank is unhooked, they MUST come get it. Bull shit company, beware! read more

I want to warn people who may be moving into a home which uses propane. Be very careful to check out the prices of the propane provider and do not sign a service contract with Suburban Propane. If their tank is on sight, shop around and go with any other provider. Suburban over charged me $3.30/gal more than the going price for the first fillup. I called and protested and they adjusted the rate to only $0.30 more than the going rate, then they raised it to $0.50 and finally a $1.00 higher than other companies. Finally I had their tank removed and went with Pacific Coast Energy and saved almost $400.00 for my next fill of a 500gal tank. I do not know how Suburban holds on to any customers. Two thumbs down on Suburban. read more