This is pretty big location and for me it was the first time I've tried this brand. There seemed to be an amount of tables with inside and out, and it was such a beautiful morning. The big garage door was open. It seemed fairly busy. I would say it took about six or seven minutes to get my coffee and my yummy pop tart type of pastry. I did just a regular drip coffee. It was quite smooth and tasty. I would definitely recommend. The toaster pastry was a blackberry raspberry combo and of course I got it warmed up and it was absolutely delicious. I visit Phoenix area frequently and I've seen these popped up all over. I'm so glad I was able to stop. Try it. Enjoy it and I'll definitely stop again the next time I'm in town. read more

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Always a visit to black rock when I'm in town! The new employee has a red tattoo on his neck was super friendly and helpful. Funny watching him. He did a great job. We ordered three drinks today. He repeated them back at the Window took my phone number. The cherry tiramisu latte I think it's seasonal, but it was awesome. The Mexican mocha is a great solid choice every time. The line was pretty quick. read more

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Place is absolutely FILTHY! Whoever owns this isn't taking care of the place at all... Gross! Completely not maintained. Latte was decent, although they don't post small prices and you have to ask for a small. Typical tactic in today's coffee places. read more

Black Rock Coffee Bar - Club chairs belong in the trash! Come on... really? - Coffee & Tea Near Me - Surprise, Arizona

When I find a favorite beverage especially coffee I stick with it. This morning I started with an early appointment so decided to use the app to order ahead. Large, hot Mexican Mocha for the win. I walked in a minute before the schedule pickup time and it was already on the counter. Hmm. I may plan to walk in for future orders we shall see but the convenience was nice. The hand written name probably saves a few cents. :-) My delicious beverage was gone when I arrived at my destination and I was set for the day. read more

Black Rock Coffee Bar - Large Hot Mexican Mocha - Coffee & Tea Near Me - Surprise, Arizona

Love the staff love the variety they offer for drinks and the prices are pretty normal. My teens love it! And get it often. They've got different kinds of seating so plenty of options to meet there or get some work done! I personally don't love all their drinks. But I'm a rarety! Most people seem to love it! And I do love their strawberry lemonade! read more

The coffee choices are plentiful and they are made to order. The staff is knowledgeable of the products and makes great suggestions. The open, modern atmosphere is inviting. read more

I don't have this place at home so I'm only basing this off of my experience. I enjoy stopping in when I'm in town. I understand the costs are expensive, but so is everything else these days. I went through the drive through and got the caramel blondie chiller. Great taste and a large amount for a small. Very nice young man at the drive through window. I'll be back. read more

Stopped by for our first time from out of state before returning back home. Picked up a cold brew and Mexican mocha. Fast service. Clean facility. Good drinks read more

Black Rock Coffee Bar - Inside - Coffee & Tea Near Me - Surprise, Arizona

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Wanted to check out Black Rock Coffee since I'd never been before. Walked in and there were probably 10 people sitting inside, but I was the only person waiting to order. After standing at the counter for about 10 minutes while three employees continued making drinks (for who, I'm not sure), I eventually gave up and walked out. Maybe the drive-thru gets all the attention, but the in-store experience wasn't great. ‍‍ I will stick with Dutch Bros and Starbucks read more

The baristas are friendly but not Dutch friendly (all up if you face wanting to know what you had for breakfast). Drinks come out quickly and the coffee is always spot on. I didn't get it this time, but they have excellent pastries! read more

Black Rock Coffee Bar - S'mores mocha and hot Drip Coffee - Coffee & Tea Near Me - Surprise, Arizona

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Good coffee at this location, rude employee (not all employees) Waited 30 mins for an order I did in advance on the app to eventually get it and it was incorrect. I got attitude about asking it to be fixed and sure I didnt ask with a smile on my face because I had already been waiting 30 mins while other people came and left but I wasnt rude. The kid working there was . When I asked if they knew why it took so long for a pre order (still not rude) after they fixed my drink they looked around like it was obvious and said "were really busy" when I explained ppl have come, placed new orders, got there items and left so I dont think thats it he replied " well i guess we just lost it for a bit " rudely as he walked away ending the conversation. I wasnt looking for anything free merely an explanation and maybe an apology because delays happen I understand. What I dont understand is why I got attitude from some little kid because hes having a bad day. I Just started trying black rock a few months back and I wont be back. read more

Updated review- listen... coffee is okay. But this place is way too expensive for what you get. I'm only going to visit when in a pinch.

First off there was only two people working on a busy Friday. Nick and Katelyn! Man!!!!! We're they moving and knocking out orders. They did fantastic and I'll be back because of the hard work these two put in. Our drinks came out perfect and the inside of the store was well kept. Keep up the great work! read more

My strawberry peach fuel has literally no flavor it's not even red like usually and extra ice?? For $7 umm no. Not satisfied won't be back , rather go to Dutch read more

Black Rock Coffee Bar - Coffee & Tea Near Me - Surprise, Arizona

Service atrocious. At least 5 minutes to order in doors with no one in line. all focus on drive through. No eye contact or friendly baristas When got coffee after 1" minute wait coffee cold- They were great about wanting minimum 18% tip for counter service though. One and done for this person read more

Best coffee in Arizona. Skip Starbucks. Go Black Rock! Ladies in there are always nice and helpful and the breakfast Sammie's are a perfect addition to my coffee read more

3.5 stars Stopped by on my way home and what I got didn't disappoint! I ordered the Irish Cream Coffee and the coffee is light, which means I'd be able to tolerate it without jitters. It is pretty sweet and creamy though. My mom called this drink perfect for fake coffee drinkers...which means I really liked it :D. 4/5 stars. I got the drip coffee for my mom and she said it didn't taste as strong and bitter as she preferred it to be, but gave it a 3/5 stars. Personally, I thought it tasted like watered down roasted bittermelon juice, but that's just me being the occasional fake coffee-drinker, so please ignore me. The shop was very neat and clean. There are plenty of tables and seats. Music is loud though, so I don't think it would be the best place to work from. Service was friendly and the baristas there looked happy. I will be back when I'm back in Arizona to try other lattes. Idk if there are locations in SoCal, but I haven't seen a Blackrock Coffee Bar in L.A. Otherwise, I'd get their pumpkin drinks! read more

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Coffee is like duct tape. It fixes everything. What's not to love at Black Rock? This Black Rock is pretty much like all the rest. You can get yourself a nice cuppa joe but on this trip, I got a Mangonada Spritz. It was a warm 111° and we had just done some shopping at Costco nearby. The staff is friendly and they have a convenient drive-thru. Two thumbs up! If I lived in this area, I would always be grabbing drinks here. read more

Black Rock Coffee Bar - Mangonada Spritz - Coffee & Tea Near Me - Surprise, Arizona

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This location falls in line with the others. The coffee is decent and the employees are usually pleasant. I usually brew my own at home, but will go here when I am having a lazy day. The prices are a little high, but so are most coffee places. I will say they are better than their competitors as I refuse to go to them. The line is usually long and due to the location can be a bit of an issue. Other than that give them a try, I'm sure you won't be disappointed. read more

Customer service is always good! I wish they were in more locations. I know slowly but surely. One of my favorite coffee shops. I love the iced blue lagoon or the salted pretzel Carmel mocha hot. Also if you haven't tried the ham croissant it is delicious! Didn't love the bagel as much. Great vibes always! read more

I love the coffee from here, and I've always experienced the friendliest staff/baristas at the window, my dog thinks so as well!!

Honestly I don't know how this place has such a high rating. Customer service alone is atrocious most days. When they first opened it was decent, but I've been about 10 times since including this weekend and you'd think someone died with the personality the drive thru people are showing. By that I mean rude and like they'd rather be anywhere, but work. I love a good macchiato and theirs is decent, but I like added hazelnut. They have an app to earn free drinks, but unless you tell them to input your number they never ask or scan the app and seem annoyed when you tell them. Why have an app you don't promote? Food is ok. When the bagels are toasted they're good. I will stick to the local coffee spots nearby that invite you in and make me feel welcome. Vibe is ok inside, but music can be pretty loud if you're trying to hold conversation at times. read more

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I'm a door dasher my order sat behind the counter for 30 minutes while they kept taking orders while making me late for customer talk about customer service the girl with the blonde hair thought it was funny train your employees better read more

I was a hardcore SBUX drinker prior to Covid. Then they removed their round tables and it basically became a place to order on the app and oickup for a takeaway. Fast forward I tried a new Black Rock Coffee location and I was truly impressed. The derive was awesome and extremely helpful for a newbie. The atmosphere was inviting for sitting and savoring your drink. The hot mocha was smooth tasty. It is nice to find an upbeat place. read more

Black Rock Coffee Bar - Coffee & Tea Near Me - Surprise, Arizona

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Jenna at the surprise location ideas absolutely amazing. Hands down best service we've ever had. Thank you Jenna!

My coffee was really good! Service was friendly and order was correct. Lots of ice... but that's expected from these places. read more

Black Rock Coffee Bar - Coffee & Tea Near Me - Surprise, Arizona

Reviews on yelp are more accurate the Google. Google seems to be filtering the real reviews. Ive been here 2 times and EVERYTIME I come they are out of ingredients like carbonated water. They charge my card then to tell me they are out of it. everytime I have came here they have charged me then 10 minutes later inform me they're out of carbonated water for my fizz drink. Disappointing. Just keep my bisoness at my other coffee shops. WARNING DOUBLE CHECK THEY HAVE WHAT U WANT BEFORE THEY CHARGE U AS IT TAKES DAYS TO GET REFUNDED. DO BETTER BLACK ROCK GET SOME AUDITS AND INVENTORY UNDER CONTROL. read more

Here again at this place, that gives great service and delicious coffee. Got some homework done and the atmosphere was great. Always lovely smiles and helped immediately. Today I ordered an iced caramel Blondie with soy milk, large! Very creamy, caramel for days (but not overwhelming) and delicious. I always feel so Productive when I get here. Lol! I leave having completed work, enjoyed my drink and service. Happy Tuesday. read more

Black Rock Coffee Bar - Large iced Mocha! - Coffee & Tea Near Me - Surprise, Arizona

New black rock coffee bar opened up in surprise! Of course I had to be there. It's right by the new Costco. It was big and they had seats outside too. My favorite is the caramel blondie. read more

Black Rock Coffee Bar - Iced caramel blondie - Coffee & Tea Near Me - Surprise, Arizona

Finally tried this out last week. Meh. Went with an iced Caramel Blondie. Tasted ok. Have had way better coffee drinks in my time. It was hot coffee poured over ice, thought it was going to be like a cold brew style. It wasn't that cold, and was super watery. Don't think I will be coming back. read more

Black Rock Coffee Bar - Iced Caramel Blondie. Meh. - Coffee & Tea Near Me - Surprise, Arizona

The coffee is great, love Black Rock bars. I enjoy most of their locations & ambiance but the service at the location is awful. On multiple occasions the girls won't greet ya or even acknowledge that I'm ready to order at the counter. I've waiting every time to even just be acknowledged but the girls ignore me til finally one of the guys will eventually approach me & take my order. I find the girls including the manager to allow this behavior, it's very immature. I'm very happy they will be a new location opening im Surprise so I won't continue to deal with the immaturity of this location. Even with an apology or response to this, I've experienced that bad service too many times for this location to make it any better. Hope the girls do better but it shouldn't take multiple bad visits to make it a pleasant experience. read more

The service is amazing the window girl did amazing and recommend a new drink that is now my new favorite

It's always worth waking up early for sticker day!!! I received a big good morning from the morning crew like always with amazing service and enjoyable ambiance! The food is good but I always choose the pastries in the evening for a cheat snack after dinner! I ordered a drip coffee and a chai tea latte! read more

Black Rock Coffee Bar - Drip coffee and an iced Chai Tea latte for sticker day!!! - Coffee & Tea Near Me - Surprise, Arizona

Update to one star because they haven't gotten any better. I regularly order at least 30 mins before I even leave my house and it's rarely ready. I just walked in to pick up a mobile order that I had made 30 minutes prior and there was a line of 6 people ahead of me ordering at the counter. All six of those people got their drinks before they even started making mine and they never even apologize when I point out that I ordered so long ago. I love black rock but time to find a new coffee shop. read more

Don't stop by here too often but when I do the coffee is decent. Service is always good. Employees always upbeat and helpful with coffee suggestions. Location gets a bit crowded in the parking lot so don't ever park and visit the inside. I haven't found a coffee I can say that I love but anything with caramel is pretty good. read more

I am thoroughly disappointed with Black Rock today. I got two blended fuels and when one was delicious the other had two long hairs in the drink. My friend that I got the drink for didn't even get to drink it because the hairs were so long and disgusting, all in the drink. We are very frustrated. read more

Black Rock Coffee Bar - Hair in drink - Coffee & Tea Near Me - Surprise, Arizona

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Very fast, friendly and consistently helpful customer service. I'd definitely recommend this location.

Really expensive, almost $20 for three black coffees and one pastry. Coffee was ordinary at best. Won't go to Black Rock ever again, McDonald's has much better coffee and better customer service. read more

Today is opening day and Black Rock Coffee, come celebrate with them! They are hipster and cool and customer service is always great! The music is bumping! The lines were long at the door and crazy long at the drive thru! They are waiting for the white cones to be moved and for their free drink! This mornings plan was an I.V. for the hubby. (An Irish cream vanilla breve with 6 shots) * It is like a Dutch Bros. 911 but not as sweet which my husband appreciates. It's finally cooling down a bit here and this was the tot's first warm cocoa of the season. Free drinks today only. They are not taking payments for additional drinks so I chose a medium hot cocoa for the girls to share. Hubby I am sorry to say you're on your own, but I love ya. They have a nice drive through like their other locations. I was about 10th in line and I had my drink in less than 5 min walking in the door and not even 1 min after placing my order so they were moving pretty good. I did sneak a sip of the hot cocoa and it wasn't just an ordinary hot cocoa. It was light creamy and yummy! Not heavy stuff at the bottom. Consistant all the way to the bottom! The best hot cocoa I have had. This will be a perfect spot to take the girls this winter! read more

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I often come here to buy drinks. I'm very busy today. It's always great to make drinks. I like Chillers. It's really great! read more

Black Rock Coffee Bar - Coffee & Tea Near Me - Surprise, Arizona