I had a really unpleasant experience with the coffee shop baristas. From the moment I approached the counter, they were rude, judgmental, and kept looking me up and down in a way that felt very uncomfortable and unwelcoming. When I tried to use my birthday drink reward, I was told I couldn't use it, and the interaction felt dismissive and unfriendly. On top of that, I was made to feel like I was expected to leave a tip despite the poor service. Overall, the whole experience felt hostile and unprofessional. I left feeling upset and won't be returning. read more

Very nicely decorated, friendly staff, and tasty coffee! My wife enjoyed their avocado toast - normally she prefers the avocado sliced instead of mashed, but the mixed ingredients they use here worked out well. My honey latte was great and prepared exactly as I expected. This became our go-to coffee spot for morning visits while in town. read more

Black Rock Coffee Bar - Best coffee near this area - Coffee & Tea Near Me - Vancouver, Washington

My favorite local coffee shop. If I'm in town I try to get it from here. There beans are not over burnt like starbucks. And the girls are cute. So are are the guys read more

Black Rock Coffee Bar - Best coffee around town - Coffee & Tea Near Me - Vancouver, Washington

The coffee is always tasty! I live right down the street, so I frequent this location and I've never had a bad drink. The reason I am here, though, is to talk about a rockstar employee. Elena is upbeat, kind, flexible and hard working. She helped me curate a drink based on what I liked all while multi tasking. Every single time I come and see her there I know my coffee will taste good and she meets me with a smile. You're so lucky to have her! read more

This is a decent location, strategically placed adjacent to an existing Starbucks. This is located in a strip mall shopping area near Home Depot off Andresen. The baristas are always friendly, like most other Black Rock coffee drive-thrus. This drive through can be pretty slow at times which can be irritating. It can also get a little congested while exiting the drive-thru, trying to get back on Andresen. My favorite drinks are the Chillers! Love a Chocolate Chip Chiller (extra thick) in the summer. During winter months I prefer the Mexican Mocha or regular Mocha. They also have an app you can download to earn rewards for free drinks! read more

Best coffee shop in the NW. Hands down. Wish there were more locations but that will improve.

Friendly staff and good coffee. Starbucks is just across the street and I would prefer to come here every time.

honestly not bad for what it was. i got a blended drink and was genuinely surprised it tasted better than dutch bros. definitely a decent spot to grab a cup of joe. the drive thru option is also very convenient! read more

They're coffee is something I recommend for everyone to try. I go to this place so much, my entire paycheck probably is found spent here. They're Almond poppy seed bread is a must as well! read more

Black Rock Coffee Bar - Vanilla lavender latte and a mango passion fruit fuel - Coffee & Tea Near Me - Vancouver, Washington

Now the fourth night I have gone an hour before they say they close and, once again all lights are off and no one is in there. Change your hours posted or stay open until you say you are. read more

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SO frustrating! Julia took order for skinny white mocha chiller for my wife, who was at home. When I got home, my wife said that the drink was not skinny and not a white mocha after taking a couple of sips. Upon return, I was told that I could not exchange the drink for the correct one because a couple of sips were taken from the incorrect drink. Dear management, when you make a mistake, make it right!!! I'm sure you can afford the few bucks to make your customers happy! read more

Was having a super rough day and needed coffee! Loved the quality and was treated well by the girl there. Definitely will go back again!

Another example of why I don't change from my regular locations. Drive thru wait in line was 15 minutes. I was thinking to myself, this should be worth it then! I was told that BR is awesome and comparable to SB. I personally don't waste much $ on coffee, but I'm stressed out and was in the mood. Asked and payed for extra Carmel in both drinks, didn't get any caramel in one and very little in the other. 1st and last visit to Black Rock read more

Black Rock Coffee Bar - Coffee & Tea Near Me - Vancouver, Washington

The cashier was not wearing her mask over her nose. When I questioned her about it she explained that the moisture from her breath would build up and make her mascara run. To know she was risking my health and the health of those in my home because her mascara might run is not a satisfying explanation. Since at that location once you get in line you're stuck at the window until the car in front can get out on the road I find this an assault akin to stealthing without a condom. I agreed to masked interaction and then you held me captive as you exposed me without my consent to unmasked interaction. read more

Was looking for a quiet place to study and also take a phone call. Reallllllly appreciated that it is quiet at this store (busyness) at 7pm on Wednesday. Also reallllly appreciated that the music was not too rockin' or loud. Staff Lexi was friendly as soon as I walked in Made a suggestion based on what I said I wanted. And it's delicious. Hot Irish Coffee - yum! She's the only staff here and is staying on task cleaning when there aren't customers needing her. Bathroom and main areas all very clean and neat. read more

I love black rock coffee, my daughter and I have made it a tradition of a mommy-daughter date on Wednesday mornings. I was so disappointed today to see our server wearing her mask incorrectly (below her nose) as we pulled up to pay at the window. I almost told them I couldn't accept the coffees and pulled away but that felt too rude. We did however throw our coffees away when we got home and washed our hands and wiped down the car. We will be moving our weekly coffee date somewhere else. Please take Covid seriously, if not out of fear for yourself and others then out of respect for those of us who are high risk. I wear my mask at the drive-through for you, please wear yours for me. read more

This place is rad. Good coffee, very nice employees, and the location is easy for me to get too. I haven't had a single mistake from this store which is not only impressive with how much I come here but the coffee always taste consistent. I'm not much of a talker in the morning and these peeps will talk your ear off. Obviously they are told too so it's all gravy! Good spot! read more

Disgusting, the girls working here are not very bright and talk slow and always look confused. Most nasty coffees i have ever received at an overpriced price. Coffee always tastes burnt, old, stale. Coffee always has coffee grounds in it, i am always so nice and tip really well so it's unfortunate this is what i get from this location. Purely disgusting overall read more

This location has the nicest staff! Every time I swing by the drive thru there's a long line but I don't have to wait very long. They are effectively doing there job and providing me with a morning cup of wake up Samantha! read more

One evening I just wanted just a regular drip coffee and the machine wasn't working. The beautiful employee offered me fancy mocha for free!! I did not get her name but she is perhaps of Filipino descent, long black hair. Anyway she was so nice and her outside beauty matched inner self as well. I don't know if the management stresses the importance of customer service however I think this girl just naturally has a great skill set. They are extremely fortunate to have such a valuable employee. They should give her a raise. She would make a great manager someday read more

This is a pretty convenient location near Home Depot, Costco and just off Andresen. First, it isn't Starbucks which gets them bonus points out of the gate. The staff is always friendly, warm and welcoming. They seem like they are having a good time. They engage you as a customer in a really nice way. The product is fine. PS. One review spoke of inappropriately dressed teenage servers. I have been here many times this summers as I go to HD a lot as part of a remodel I am working on. If the reviewer feels like short denim shorts is inappropriate then I guess they are entitled to their opinion. However, there was nothing inappropriate in my opinion. In the big scheme of things I thought the comment was kinda funny. read more

Went for my sons birthday coffee as we always do on our kids birthdays and when I got to the window she told me I had to pay for it. I could only get a child size for him. We have been doing this with our kids for at least five years now and never been told this before. We paid and left disappointed in the service. read more

This place use to be our go to for coffee but recently they had a full change over of staff and the coffee sucks. I would say it is 50/50 that your coffee is going to be good. It is sad to because my wife and I were regulars stopping everyday before work, now it isn't worth it. Service is slow and coffee is inconstant at best. read more

I love this Black Rock! My family and I refuse to go anywhere else. The girls are so friendly and take the time to actually talk to you and get to know you. They make the best coffee and they're fast! So thankful for them during this pandemic read more

The coffee was great and the girls were all so nice and really fast! Thanks ladies! The place is adorable too!

I'm very upset with this black rock, both my coffee and my friend's coffee were burnt and it completely ruined our coffees. This location has disappointed me than once. I will not be coming back. read more

Congrats you got a speakerbox! That's only open til 2pm lol, who's the smartypants that came up with that idea!

So, I'm knocking a couple stars off my previous review because I have had 3 disappointing experiences in a row now. The last 3 times I have gone here, there have been a lot of new faces and they aren't as friendly as the people I was used to. Part of the reason I liked this place so much is because they were so friendly and the coffee was great, well they haven't been as friendly and my last 3 drinks were not good either. Not only have they been wrong and tasted terrible, but today my drink was only 3/4 full. I don't expect it to be full to the brim, but 3/4 full is ridiculously low. I hope they get back on track soon so I can add my stars back. read more

Super friendly staff....amazing caramel apple chia latte, made with almond milk...found my new favorite fall drink. They share the parking lot with Starbucks and there really is no comparison...it is less expensive, ..and my drink was SO good!! (I am a Starbucks gold card member) No, I don't work there; or have any family who works there...just passing through on my way to Home Depot and thought I would give it a try. I definately will be back...often :0) read more

I am a fan of black rock.....except this location. The people who work at this location by home depot have a horrible attitude everytime i go through. My friends and family say the same thing. I thought it was the customer is always right? I guess not here..... read more

LOVE this location fast wait time with friendly faces who always remember my drink order and do their best to have it ready when i come up to the window. the music + art inside are nice and those things in addition to the staff make this one of my favorite places to relax, and by far my favorite br location. read more

We used the drive up. We had to repeat our order several times, we get to the window to pay and the foul smell of a dirty reptile tank is all we could smell coming out from the inside of the store. Then the attempted to give us someone else's beverage. Asked if we paid, and asked what our order was again just to hand us the incorrect order again. We purchased hot beverages they kept attempting to provide us with blended beverages. We asked several times if it was sugar free and we did not receive a sugar free beverage. Being diabetic it is not acceptable to get this incorrect. They did not thank us nor apologize for the long wait or the continuous errors read more

This place is good. Love the location near Home Depot and Costco. The baristas are friendly and quick to take your order and serve the coffee. On Wednesday is double punch card day. This only occurs at franchise locations like this one. And the most important part is the coffee is great. It is a tasty, robust coffee, not overly bitter or weak. read more

Disappointing first experience here. We usually go to the BR close to home, but stopped by this one because we were in the neighborhood. The line was short at the drive thru but it still took 15 minutes to order. They don't have an ordering kiosk so be prepared for a longer wait. Coffee was made quickly, but wasn't good. Got two iced Americanos. My husband finished his large size one in 3 sips...literally all ice. I got a packet of stevia in mine and it was undrinkable. Bitter and I'm guessing they used multiple packets of sweetener. read more

I love their coffee: always hot, flavorful, & served right away with a smile. When I order a 12 oz latte, I get a 12 oz; not a lot of foam if you know what I mean. read more

Love this place. Staff is super friendly. They're quick in the mornings. Drive thru backs up easy but moves quickly. Drinks are delicious! My favorite location. read more

Slow and understaffed...always. Everytime I come here there's a long wait. Last time there was one person taking care of both windows. When asked where her help was she said "she's cleaning". Take care of your customers first. This will be the iast time I will visit this store. read more