I cannot say enough wonderful things about Black Rose. My entire experience was exceptional from start to finish on ordering a special custom-made gift. Highly recommended!!! A+++ read more

In terms of repairs, prepare to wait forever (literally over a year and a half) and receive zero communication, unless you show up at the store. Don't bother calling. You certainly won't get any proactive update phone calls or pre-approval to send your items off to someone else to work on. You're in his little world. Deal with it. read more

Do not go here for your jewlery repair needs unless you want to deal with an unprofessional. My husband took my wedding band to this store for a small gemstone replacement A YEAR AGO. The owner smiled month after month saying, oh I'm looking for a replacement stone, oh I sent it to a third party, oh they're sending it back to me, give me a week and I'll call you. We spent so many visits and phone calls begging this man for 11.5 MONTHS, who then blamed us for giving him a cheap ring, blamed other St. Joe jewlers for ruining the ring, blamed the third party for losing it. Not until we threatened to take legal action did he find the ring, which he returned unrepaired. What did he do for the whole time? I know I cried thinking he lost my wedding ring! I wish I read the other reviews before or since we went here. Be cautious working with this store. read more

Great experience. I needed my watchband repaired and sized. I screwed it up trying myself. Repaired and sized in an hour. Recommended.

This is a great place. Not only is he knowledgeable, but he's a very caring and nice person. He fixed a very sentimental watch, and was so gracious. There's also the most beautiful and unusual pieces in this store, it's truly unique. read more

Had to have another jeweler repair the work he performed. It took several months as well to receive my ring due to him misplacing my ring . I think he's a nice man but his repairs days are over$289 and another $306 at another jewelry store repairs to one stone!! read more

Black Rose Jewelry - Big glob of gold on the sapphire and two days later the stone fell out - Jewelry Near Me - Saint Joseph, Michigan

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Chip has worked with me on several pieces very special to my heart. He refurbished, repaired and transformed each one of them and surpassed my expectations! Thank you for taking such great care Chip! read more

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I had a great experience here. It's been a few years so I don't remember many details, but I looked them up again because my first experience was so positive. The very helpful gentleman fixed my watch before I even left the store. Oh yeah, and he refused to take payment! I asked my wife why he would do that. She suggested that maybe it was done to get repeat business. I don't know, but I'm headed back to have two watches looked at. :) read more

Oh my gosh! I am a local and I wish I had reviews before I left a watch there. I left my watch and finally a year later he had it on hand, but it was still taken apart. So I left it again. Wish I had taken it. Two years later I am still trying to get it back. First it was "home in my safe" then "in Chicago" with someone and now he still can't find it. read more

My girlfriend and I stopped in on a whim after seeing some of the watches in the window outside. I was sure glad I did! They had a great selection of Seiko and Citizen watches. The owner gave me a great deal on the ones I liked and even checked the watches over before I took them home. Great shopping experience! read more

Stopped in here on a Friday, there was another lady he was waiting on that was picking up jewelry that he had cleaned for her, (he was commenting how nice and sparkly clean he had gotten it for her). after he waited on her I asked him if he could clean my ring for me he stated in a not so nice tone " We don't turn on our cleaning machine on Fridays, Saturdays or Sundays". (Nor did he offer or suggest to me to come back on a day that they did TURN ON the machine!) As my friend and I continue looking around the store at other jewelry I asked him if anything was on sale, again in a not very nice tone he said "WE DO NOT MARK THINGS UP JUST TO MARK THEM DOWN AGAIN! Not a very friendly store! Needless to say I will not ever buy anything here! read more

they were fast and inexpensive putting a battery in my watch

Brought two watches to have repaired, one high end Pulsar and one a Citizen Eco-drive (which needed new capacitor, apparently vs battery). It has been over a year that he has had my watches. I have stopped into his store probably about ten times to check on the status and they were missing, yes missing for about 9 months. He said he would contact various folks and call me back - he has never called me once. Last several times I stopped in we discussed how to compensate for my lost watches and he said i could pick out a new watch if his next attempt at finding them didn't work. Did I mention that after about my 7th or 8th visit, he tossed a watch on the counter and told me he found one watch - it was not one of my watches and actually a very raggedy looking thing. So I went in today ready to chose a new watch and he has actually found my Citizen and it was mine - same condition I left it in - not working and scratched crystal. So now he is suppose to call me when he finds my other watch - what are the odds of that happening? Lol! So I will make my periodic visits when I am in town. While the store is beautiful and I love the jewelry he has to sell - beautiful unique pieces - I would not have repairs done here. read more

If it is possible to rate with less than 0 stars that is what this business deserves. I took a brand new watch in for a crystal repair - and finally got it back 12 weeks and 2 days later! Every time I would go in to inquire about the status of my watch I would get a different story. The last time (12 weeks + 1 day) the delight owner SCREAMED at me. I have never seen anything like this in my entire adult life. The watch is a Citizen. According to the shop owner it had been sent off to the Citizen service center to have the repair completed. He never asked me if it was ok with me that my watch be sent away. He told one story that the box it was shipped in was lost and being traced by the service center. When I picked it up his story was that when I was checking on it all the time they (the service center) said they didn't work that way. Interesting - the Citizen website states that warranty repairs are turned around in 8 days. Just for my own satisfaction I contacted the Citizen service center and provided them with the serial numbers from my watch and found that there was no record that any service had been done to this watch. So, I have no idea where my watch actually was for 12 weeks and 2 days. I had taken watches here in the past. The service wasn't top notch, but it was ok for what I needed. This was the last time I will ever darken the door step of this business. Do yourself a favor go to any other jewelry store but this one or the owner will make you wish you had. read more

Mine is a very long story so I will keep this as short as I can. I took two very old pocket watches in to Black Rose in 2012. Neither worked and one has a hand missing; I asked if they could be fixed and put into working order or not. The owner told me he 'has someone in the Chicago area that works on old watches" and he would send them to that person and see what he can do. I would go into the store every month or so and was constantly and consistently told "he's still working on them" "parts on these old watches are hard to find", etc. By 2017 I told him I just wanted them back, and he said "he's working on them" but I'll let him know. Then this turned into "I'm going there next (week/month) and I'll pick them up". So I would go back after the appointment week/month and there would be some reason that he either didn't go as planned, he couldn't reach the guy in Chicago to make an appointment or he still is working on them and wants to keep trying. At one point the owner asked me if I had the receipts he'd given me because "his basement flooded and he lost all his receipts". Luckily I did and I made a copy of each and dropped them off at the store. By 2018 I was so done with this, that I told him to get watches back period. I finally got them back in mid-2018. I then took the two watches to another watch repair shop in St. Joseph, MI and I got the watches back about 2-3 weeks after they were dropped off and in WORKING ORDER! This person cleaned the watches, found a small hand to replace on the one watch and kept them long enough to make sure they were working. So Black Rose and his "Chicago guy" didn't even CLEAN the watches, which to me should've been the first thing that was done. Black Rose is great for getting watch batteries but I wouldn't trust them for much else. read more

My partner took her Citizen watch into have the watch band repaired. I waited outside, sitting on the bench in the shade. When she came out she told me the jeweler had repaired her band and would not accept any payment for his service. I had brought my Bulova watch with me because it needed a new battery and I wanted a better band for it. He replaced the battery and then helped me identify a great band for the watch. After getting the band on he returned my old band. Then rang up the sale of the battery and band. Very nice man. Unique jewelery store with many clocks ticking, and chiming away. The many clocks all are set at different times so there is always different sounds coming from a new area of the shop. Lots of one of a kind items. I be back for aanother band for my Citizen watch that my father left me. read more