My dogs love it here. Have never had a bad experience. Julian and his staff are the best

My dog starts shaking when he realizes that I am about to drop him off here ( he is very calm normally).he was not shaking for the first or second time. Not sure what happened there. 2) they are not on time. I have to wait 5-6 hours to pick up my dog. It is becoming worse each time. 3) my dog had an itchy ear for 7 days or so. Maybe they sprayed water or shampoo to my dog's ears. 4) they did not accept credit card on Christmas time saying it is " broken" Just pay cash and two staff gave me different prices for the service. 5) I have paid for brushing but there is no evidence of brushing after I pick him up read more

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Absolutely terrible. The management is rude, unprofessional, and quite literally a scam. I have been coming here for years and the management has changed and thus has this groomers shop. I have been here with the same dog and the rates have changed (for the same haircut) from $70 before COVID to $90 during COVID now up to $145 today. After the impression that the visit would cost $90 as usual and no word to otherwise, I dropped my dog off. A few hours in, they call and say they are going to charge more. They have my dog, have probably already performed all services, and now decide to tell me there is a ~55% increase in price from $90. When confronted about springing such a sudden price change after the dog has been serviced, the new owner was insolent, ill-mannered, and disrespectful. read more

I wish I had read all the reviews thoroughly. I now see that not all of them offer any insight and some don't even seem to be for this business in particular. I will start by saying the staff is nice, I really have no complaints there. I called to make the appointment and was told they had a 1pm opening for the same day. I took my dog, and she was returned to me at 6pm, because they were "too busy". If that was the case, why did I have to bring her so early? They didn't start working on her until around 4/4.30, so I fail to understand the "1pm" availability. The cut they did on my dog was terrible! I should've checked thoroughly before leaving the place. I received a call at around 5.10pm that my dog was nipping (never had complaints of this before) and that they had to muzzle her, and also that she would get a shorter cut because of that. Come to think about it, if she was muzzled I don't get why the hair had to be cut shorter. I showed them I picture of how I wanted her groomed, especially the face, she looks NOTHING like the picture I showed them. Her head and face were groomed so badly, that she looks like a sick dog. The hair in her paws is uneven, and she has all sorts of lengths on the top of her head. I am extremely disappointed at the terrible job done on her, and what's worse is that my dog has been behaving really odd since she came back. She hasn't wanted to eat, seems sad, and lacking energy. Never again. read more

Blackhawk Grooming - This was the final result! - Pet Groomers Near Me - Danville, California

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The folks at Blackhawk Grooming are great! They're super attentive to your pups needs. Our pup has never had a negative experience and comes home looking perfect every time. We found them due to an issue at a previous location and ever since then (over a year ago) we've been nothing but thankful. We book our pup monthly to keep his coat up to date. He gets the full pamper process every time he goes. You can really tell the folks here care about your pet when they're there as well. The fees to me are extremely fair considering the quality of work. read more

Blackhawk Grooming - Doodle cut - Pet Groomers Near Me - Danville, California

I brought my borzoi here to be groomed and it was only the second time he's been groomed in his life, so I had no clue what should be trimmed etc. They did a great job and he smells so good. We always move the bandanas they put on as well. This is the only groomer we go to! read more

Blackhawk Grooming - Ace - Pet Groomers Near Me - Danville, California

Charlie has been a client of Blackhawk Grooming for over 5+ years. He gets excited to come every Friday for his Spa/Grooming appointments! I recommend this grooming place if you're in the Blackhawk/Danville Area for all your furry friends! read more

Blackhawk Grooming - Charlie loves coming to Blackhawk Grooming. - Pet Groomers Near Me - Danville, California

My dog came back from grooming and we found out that these guys pit him in a cage and didn't give him water for 8 hrs - is this expected from a trusted groomer ?? It is inhumane - avoid this business !!!!!!! read more

I just took my Australian Labradoodle for a groom and ask for them to just clean up around the eyes so he could see and even showed them a photo of what I wanted. Instead of just cleaning up the eyes they cut his entire top of his head to the length of his body, cut his long eyelashes very short and cut off his beard. This is not the way to trim the face of an Australian labradoodle. It will now take months to grow out his hair. On a positive note, they are very nice to the dogs and he has never been cut or injured in the grooming process. read more

Blackhawk Grooming - What I got..:not at all the same. - Pet Groomers Near Me - Danville, California

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STAY AWAY FROM THIS PLACE. we picked our dog up with a bulging bleeding eye. They had the nerve to charge us 120$ prior to us seeing our dog. We are rushing him to hos as I write this review. apparently they turned hairdryer on and it scared him so he fell off table. he was hanging by his neck long enough to cut oxygen off from his head and make his eye bulge out and bleed. we have asked for the camera footage. this is animal abuse. if he does not lose his vision and if he isn't brain damaged from lose of oxygen he is at the very best traumatized for life. they have no guardrails or safety support in place for falling off tables. stay away! read more

Blackhawk Grooming - Pet Groomers Near Me - Danville, California

They are always so friendly and helpful. You can tell they have a love for pets. My dog gets so super excited every time we get there. He always looks terrific when we pick him up. Super happy I found this groomer! read more

Blackhawk Grooming - Pet Groomers Near Me - Danville, California

This review is long overdue. This place is amazing they got fair prices and good people. My babies look great every time they come out and if I have a problem they always fix it on the spot! Super clean and organized!! They can fit me in most times and are flexible if you have a cancellation. My girls love it here they are always so beautiful when they are done! I get the most compliments on their soft coats and my little pom gets the closed shave and never once did they ever cut her! They have great tempers when they come out and always leave happy! Cons None at all Pros Very organized Clean everytime Never knick or cuts The best shampoos (they smell is so nice my husband compliments the dogs everytime they come from the groomers haha saying a lot lol) If your a regular they know your pets and you The hair cuts are on point with out a disappointment Nices staff I have conversations with all of them and it's like you feel lije your family! Over all just a nice grooming shop the only thing is it's kinda hidden, but you pass the gas station and keep going til you hit the private housing gates and you'll see a parking lot on your right, it's right next to the back of the vet! read more

Earlier this week we had a haircut appointment at this place. It was the third time we came here. The previous few times the haircut looked good an we were happy to find a good grooming salon. This visit, however, changed our view. We brought our dog by noon (when we had out appointment). At the reception we were told that it would take 3-4 hours and that our dog would be ready before 4pm. We agreed though in the past it never took more than 2.5 hours. By 3:30pm we had not received a call from them, so we came in to ask when our dog would be ready. At the reception we were told that it would take another 30 min and offered us to pay. This sounded a bit strange, since we had not seen our dog yet. We paid anyway cause we did not have issues with this grooming salon in the past. When they returned the dog to us, the dog was so happy to see us, that we could not even look at him carefully. When we arrived home we saw that a piece of his ear was missing and that there was blood on his ear. We then understood why they were not returning the dog to us. They were waiting for the bleeding to stop. At the same time, no-one told us that they injured our dog, nor did they say sorry for that. Instead they took the full payment and the 20% tips. P.S. This is not the place where people love and care about pets. It is just about business. They could hurt your pet and not even bother telling you about it. I would stay away from this place. read more

Blackhawk Grooming - Pet Groomers Near Me - Danville, California

Blackhawk grooming has always been accommodating with my pets needs. I have a new fur baby and am only too glad to bring her in for her first grooming. The staff is wonderful and I am very satisfied with them. read more

Blackhawk Grooming - This is Cleo saying thank you for your care and for my new "do". - Pet Groomers Near Me - Danville, California

So grateful I found Cassandra to groom our medium goldendoodle. I searched quiet a bit for a groomer near me and instantly Rambo took to Cassandra. She took her time to get acquainted with him and his fur. She also listened attentively to what I wanted Rambo to look like. Groomers usually make him look more like a poodle but he came out round faced looking like a fresh goldendoodle and was in great spirits after. She has a very sweet demeanor as well which helps a lot when you have a dog that hates to be brushed. Towards the end she even called to ask how I wanted his face done, which is a testament to her professionalism and excellent customer service! read more

Blackhawk Grooming - Love the added bandana Cassandra put on Rambo! He looks great! - Pet Groomers Near Me - Danville, California

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Called on Wednesday afternoon the week before Christmas and they so kindly accommodated our appointment around my schedule offering me a time on Thursday or Friday. Most importantly being a picky dog mom they listened to all my wants and needs when it comes to how I like my dogs haircut. To say the least I am very happy with his cut and how quickly they got him groomed and back to me. No dog parent wants their dog sitting at the groomer longer than needed. They called me as soon as he was done (45 minutes early) and he seemed to have enjoyed his time in their care. We will be back. See you in 2021! read more

Blackhawk Grooming - Super cute bandana with Tanqs full service grooming! - Pet Groomers Near Me - Danville, California

Took my fur babies here a couple of weeks ago and they are still looking fresh. I spoke with the groomer , told her what service they most need . She gave me amazing tricks and advise on how to maintain there fur looking great before the next visit. Amazing and attentive service. Highly recommend read more

Blackhawk Grooming - Pet Groomers Near Me - Danville, California

Great customer service, recommendations, and speedy service. Cassandra was very knowledgeable and Charlie enjoyed her. Clean, masks at all times, with hand sanitizer readily available, and practicing all social distance requirements. read more

Blackhawk Grooming - Cassandra was knowledgeable and offered great customer service. Charlie's haircut was adorable, I can finally see his beautiful eyes. - Pet Groomers Near Me - Danville, California

After management change this place has become terrible. They are rude and treat their clients with utter disrespect. They even cancelled my future appointment without telling me. Save your pup and never go back to this place. read more

We dropped our puppy off for his first grooming yesterday to get him cleaned up before his neuter procedure. When I went to pick him up, the front desk person mentioned the groomer cut his paw, but it was minor. No biggie as accidents happen, it wasn't bleeding when I picked him up so we decided to wait until tomorrow to get it checked but we're cautious to not let him walk on the sidewalk or lick his paw. It did bleed a bit after walking on it around the house. Today when I went to drop him off at the vets, the vet checked it and said he will inspect it further while he is under, and decided to give it a couple stitches to be safe. My mom called today as she was quoted a different price than we were charged and also mentioned the paw needed stitches. Again, no biggie she just wanted to clarify some things and was not asking for a refund. The lady she spoke with was very defensive and blamed the puppy for worsening the cut, which we were very careful to make sure he did not lick or touch at all last night, we barely let him walk on the pavement in the backyard and did not take him for his nighttime walk to prevent any worsening. She also blamed my mom for not mentioning his breed, since he is a Goldendoodle we were charged more. It should be their job to ask the breed to be able to quote prices, we are first time dog owners and my mom didn't know there would be a price difference for breed so how is it her fault for not mentioning it? Overall the puppy looks cute and smells good but the customer service was extremely poor, there is no need to be defensive when my mom was simply trying to clarify the situation. read more

Blackhawk Grooming - Nipsey - Pet Groomers Near Me - Danville, California

This is the BEST grooming in town. I bought my little 5 month old maltipoo here for the first time and I am very impressed with the overall service I received here at Blackhawk Grooming. The shop is very clean and welcoming. The groomer was inviting and actually listened to the type of cut I wanted, as I am very picky and did not want to go too short. My little Belle smells and feels so amazing. She was not scared or barking upon pickup which is also a very good sign compared to other places Ive been to in town. I will definitely be back and am recommending this place!!! Best in town, thank you Blackhawk Grooming! :) read more

This place has gone downhill! I have been taking my dogs here for the last 10+years ! Today when I call to make an appointment I was told that because my dog has not been there for 6 months he is no longer welcomed. I advised the lady that I have been there and it must be a mistake she tells me also because my dog is considered an elderly dog (he's 11) that they do not work on them anymore. I have only gone to this place and for them to turn me away is very very disappointing. I was a loyal customer but I guess the loyalty wasn't reciprocated. How can you expect people to trust you with there dogs if you're eventually going to turn them away. Doesn't make sense and it's bad business move. New customers beware !! read more

Cooper has been going to Blackhawk grooming since he was a puppy and he absolutely adores this place! He is always looking forward to his next appointment because the crew at this location treats him like royalty. They are the only groomer I trust working with Cooper, so huge shout out to Blackhawk Grooming for keeping him stunning all year round we love you read more

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The worst customer service!!! If you are willing to wait for weeks for your appointment, go for it! It will take you several attempts to call, leave voicemails in hope that someone will call you back. If you miss an appointment, you will be changed $30. read more

We just moved to NorCal and I'm so happy we found this place. My welsh terrier looked beautiful after getting groomed here! No other groomer could ever cut her back fur properly, they always left her wirey feeling (think Brillo pad), and Cassandra left her fur feeling so soft. I can't thank Cassandra enough for her wonderful hands and knowledge of the breed. We are happy customers and my little lady looks beautiful! read more

Blackhawk Grooming - Chiquita freshly groomed! - Pet Groomers Near Me - Danville, California

I recently started talking my yorkie pups here and they absolutely love it. They come in dirty and come out smelling fabulous. They are all very nice and over decided to make this my permanent go to. Since they are brand new pups I know that we will still have to work on the perfect cut for them the older they get but hire they have handled them so far I know it won't be a Problem. Excited for their next grooming! read more

Blackhawk Grooming - Pet Groomers Near Me - Danville, California

I lost my regular groomer during the lockdown. Tried many to find a groomer that could do a Cocker Spaniel properly. Finally, after calling around, I found Blackhawk grooming. They insured me that they could groom a cocker spaniel properly. I took my two boys in to get a bath and haircut that they needed badly. The staff was friendly, warm towards my dogs, and very alert as to what my needs for my dogs was. They were very thorough, and on this day very speedy. When I came to pickup my dogs I walked in and found my two boys groomed properly and very even-tempered. I have one Cocker that has anxiety problems, and he was so relaxed and comfortable in that new situation that I was thrilled. We have gone back again and have found the same service. This will be my new groomers!! read more

This was my dogs 4th visit for grooming. I've had very positive experiences. This time was different. I think there were staffing changes. The person who greeted us right away gave me negative vibes. From how long it had been since my dog was in last, and saying they'd have to shave him down. Not even mentioning trying to brush him out . When he was done, they sent me a text, which I replied to immediately. I was halfway there, minutes after receiving the text, 3:45p, they called letting me know that they closed in 25min. (The hours posted on the door, 5pm!) Make sure your dog is brushed before you take them in. I also noticed that one of his paw pads was cut, the groomer never mentioned this to me. read more

We brought our newly adopted rescue pup here when his hair started to get a little out of hand and have been taking him there ever since. He was pretty wiggly and nervous the first few visits, and Blackhawk Grooming was extremely patient and caring with him. The groomer reports that he has gotten much better with the grooming process over the past few visits and I can only imagine that is due to their extreme care. We have taken him a couple other places when we've been out of the area, but Blackhawk Grooming's attention to detail is unmatched and always our first choice. Thank you, Blackhawk Grooming!! read more

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Thank you Blackhawk Grooming! This was my puppy's first time at the groomers and they did such a great job with a nervous, fidgety girl. Appreciate the patience, and my baby looks beautiful! read more

Blackhawk Grooming - Pet Groomers Near Me - Danville, California

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PLEASE don't bring your fur baby here! I had to give it a one star In order to give a review. I get a call that my dog would be ready in 15 mins. I show up within 15 mins. I bring my dog home, I see blood on the floor. None of the staff members mentioned that they clipped one of the toe nails too short. It started to bleed. I was so highly unaware of! So unprofessional. My dog end up limping because I couldn't get the bleeding to stop ! They are pricey ! Not worth the money..... read more

Blackhawk Grooming - Pet Groomers Near Me - Danville, California

We've been taking our fur babies to Blackhawk since we've gotten them and have never been disappointed. Kassie is an amazing groomer and my babies always come back shiny and smell wonderful. She's also extremely great with the dogs and they absolutely love her! Thank you for always taking amazing care of our babies and well always continue to come here for our dogs! read more

Blackhawk Grooming - Our very happy honey bear! - Pet Groomers Near Me - Danville, California

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They did a great job meeting my special requests for my 12 year old dog. They got him done quickly and it looked great! First time ever my dog did not come back from grooming being terrified. Extremely friendly and helpful staff willing to accommodate your needs. read more

Blackhawk Grooming - Bernie after his grooming appointment. - Pet Groomers Near Me - Danville, California

Amazing customer service!! Always try to fit my doggies in. Always smell amazing and come out very happy when it's time to go home. Really recommend Blackhawk! read more

Absolutely the worse groomer in town. Rude staff, horrible grooming, always late, Rudest owner. DO NOT TAKE your babies here!

We have a 9 month old medium golden-doodle named Charlie and we have been bringing him to Blackhawk Grooming since he was a little puppy. The staff has always done such a great job with accommodating appointments and our specifics about his haircut. Charlie loves the staff and we know we're in good hands when leaving him there! read more

Blackhawk Grooming - Charlie after a full groom! - Pet Groomers Near Me - Danville, California

I'm so happy I found this place. I contacted through Yelp and they called me this morning and said the could get both pups in. They were so nice, accommodating and the dogs look beautiful. I will definitely be back! Thank you read more

Blackhawk Grooming - First time - Pet Groomers Near Me - Danville, California

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My little Coco and I love this place. They have great costumer service and treat the pups like family. My cute toy poodle looks adorable after every session with well groomed fur and nails. Highly recommended!!!. read more

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I agree with recent reviews that refer to poor customer service and increased pricing for services. Unfortunately, we will no longer be using this grooming service. Prices have gone up, and front desk staff are rude and inconsiderate. Dogs are not walked (I was told it is a liability) or watered while in crates waiting for grooming. Being berated on the phone today was the last straw. Good luck to them getting new clients. read more

I took my dog to Blackhawk Grooming for her first grooming and we loved the result. The place was located in the back of the shopping center. Not only was the place clean but the staff was very friendly. They did an amazing job grooming my dog. This was exactly what I wanted and they executed perfectly! read more

Blackhawk Grooming - Before and after - Pet Groomers Near Me - Danville, California