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    Blackwater

    3.7 (3 reviews)
    Closed Closed
    Updated 3 months ago

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    3 months ago

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    Moona Moono - Latte and bag from shop

    Moona Moono

    4.4(58 reviews)
    2.6 miUptown
    $$

    I LOVE Moona Moono! What a cute and very cool coffee and gift shop to visit , study, or just to…read morerelax! It's bright, airy, with lots and lots of natural lighting. Such a peaceful vibe. The diverse coffee and tea menu offer both the classics to the fancy brews. The pastries to pair with the drinks, are so delectable since they the delightful pastries are from the renown Patisserie 46! Today, I got the Black Sesame Latte with Oat Foam, served hot since it was quite a chilly day and an Almond croissant, which was sooo good, the perfect balance of a flaky exterior with a rich, nutty interior. Heavenly! I also got the opportunity to meet Angie Lee, the founder of Moona Moono! I told her how much I LOVED her shop and how much Minneapolis needed a shop like this. Angie appreciated my feedback and she told me the backstory to the name of the store! The name "Moona Moono" is a rough translation of two Korean words meaning "culture octopus," representing the various "tentacles" or facets of the Asian American experience. How COOL is that? Thank you again, Angie, for bringing this lovely shop to Minneapolis, and I hope it stays a hit for the years to come! LOVE!

    **Pros:** * The coffee itself is legitimate: strong, hot,…read moreand fresh. * Reliable Wi-Fi. * The price point for a standard drip coffee is excellent (under $4). **Cons:** * The interior design feels sterile, leaning into a "clinical" aesthetic that lacks warmth. **Review:** I stopped in for a simple "coffee of the day" during a time when the shop was only moderately busy. The staff was initially friendly, emphasizing that I should let them know if I needed anything and that refills were complimentary. However, when I went to pour my coffee, the carafe was empty. What followed was a frustrating 10-minute wait for a simple cup of drip coffee. Despite there being no line, the staff behind the counter were preoccupied with conversation rather than maintaining the station--the most basic expectation for a coffee shop. Furthermore, the process was handled inefficiently. Rather than prioritizing the waiting customer by pouring a cup from the new brew as soon as it was ready, I was left waiting for the entire vessel to finish filling. In a fast-paced environment, drip coffee should be an immediate transaction. Simple service recovery--such as offering an Americano while the pot brewed or acknowledging the wait--would have gone a long way, but unfortunately, there was a lack of situational awareness. The environment also felt dismissive. As I reached my 7th minute waiting for this cup, I remarked that the process was taking longer than a pour-over. A bystander felt compelled to interject, stating, "They're doing their best." I responded, "No, they're not," with the employees standing right there, still failing to perform the basic requirements of their job. If a shop runs out of its primary product and makes a customer wait nearly 10 minutes for a fresh brew, they are not doing their best. That is a failure of service, not a reflection of the customer's patience. tl;dr: Great coffee, but the service experience needs a serious recalibration.

    Photos
    Moona Moono - Cafe Area and Seating

    Cafe Area and Seating

    Moona Moono - Latte

    Latte

    Moona Moono - Inside the Store

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    Inside the Store

    Blackwater - bubbletea - Updated June 2026

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