One star is even too good of a rating. I have been (or was) a customer for at least 8 years. Left a 5 star review a few years ago. Two terrible experiences with this company. In the summer they cancelled the ac maintenance last minute and never rescheduled. Today they did not show up for the furnace maintenance. No cancellation call. Their call wait time is 10 min or longer. No apology just a cavalier 'we had too many emergencies'. This company really went down the drain quickly (no pun intended) read more

Instead of scheduling an actual appointment for an actual time they gave me a day they would come out to give me an estimate. That's not ideal but okay I guess. However, on the day of the first appointment they canceled, rescheduled, then day of second appointment they canceled again. Obviously my business is not important to this company. Watch out if you have a small job. read more

I wouldn't let these people put water in my kiddy pool! They quoted me $1600 to replace a shower stem. I declined and then the tech charged me $60 for the estimate (after I was told it would only be $50). In the end I was able to have someone come out and fix my problem for $50!! That's a savings of $1550! Runnnnnnn! read more

Called last week to have new switches installed for my disposal and dishwasher. I told them that I need someone there before 2PM because I get ready and leave for work in the afternoon. Told them this bit of information several times. Scheduled for Thursday - no show. Called them back and asked them what happened; they had a technician in Louisville but he'd be there the rest of the day so we need to reschedule. Told them again that they need to be there and finish before 2PM. Scheduled for Friday - no show. Called them back and got a different operator this time; her notes from the previous operator said technicians had to be there AFTER 2PM. Apparently listening comprehension not a big requirement to work in their office. Rescheduled for Tuesday - no show. Called back again and the first operator was back at the helm unfortunately, and told me that they only schedule the first call of the day and go from there. So what does it take to get scheduled first call of the day? At this point I no longer care - I found another company eager, considerate, and much more competent than the subject of this review. read more

They are super nice. super responsive and super EXPENSIVE. I would not use them based on what they charge. Ridiculously expensive. Wanted $500 to fix an outdoor spigot leaking into my basement. Had to pay the $120.00 service call fee. I consider that punishment and my get outta rip-off free card. stay away. read more

Called regarding an electrical issue, dispatch sent an HVAC person "free for new customers" HVAC inspector disassembles the furnace under the guise of inspecting the device, says that he doesn't think the furnace will work when he puts it back together then says that this visit is no longer an inspection but is now a diagnostic visit and charges us $120.00. Total SCAM. Electricians came an hour after and were great, but the HVAC visit drags what would otherwise be a good review down to a 1 star, if not lower. read more

We had Blind & Sons install a new furnace, A/C, and replaced electrical box in 2015. The A/C they installed is a Trane. We turned the air on for the first time recently and the outside unit wasn't running. We called Blind & Sons for service and they made an appointment with us for Monday last week. My husband stayed home from work to meet the repair person. We received a call Monday afternoon advising they had a lot of emergency calls and would not be able to make our scheduled appointment. We rescheduled for a weekend date and the service person came out and checked the unit advising that the Freon was empty. They could not identify if there was a leak or where unless we paid an additional $274 on top of the $120 service call. The technician also advised that performing the leak check wouldn't necessarily identify the problem and it might be best to purchase a whole new unit. We got a second opinion and that service person said the condenser coil failed and the Freon leaked out. They advised that Blind & Sons should have registered the unit with Trane and Trane's warranty would apply. We called Blind & Sons and they advised they stopped registering units in 2016. We told them this install was 2015 and they said they didn't know what to tell us. We called Trane and they advised the unit had never been registered. The repair is nearly $3000. Blind & Sons told us had we arranged for them to come out twice a year for maintenance at $200 per visit their warranty would have covered it. This is Ohio not Florida. We only run the unit 3-4 months of the year. This part should not have failed so quickly. read more

We used Blind and Sons to replace our furnace, a/c, water heater and whole home humidifier in mid-2018. In the 2 1/2 years since, I've had to have 2 other companies come out and fix the things they screwed up in the install (electrical wiring issues, plumbing run incorrectly) because they refuse to take responsibility for it. They were a little higher than other places when they quoted the work but were available to do the install of everything the week we got the quote, so we went with them. I will never use them for anything again. They take shortcuts to save time and money that cause issues, and then refuse to take any responsibility for the issues that arise from their poor workmanship. read more

I initially gave these guys a good review because the kid that came out was good replaced what the gas guy said to and charged over $600 dollars to do that. Didn't even fix the issue because the gas company came out and it was still leaking and blind and son's wanted to charge us over 4 grand for something that took like $60 to fix will never be using these guys again. Over priced and not worth the hassle. Oh and they were showing up well past the time they said they were going to be here.. read more

Do not deal with this company. They show no courtesy whatsoever toward their customers. I have been waiting all day for a service technician to show up. I called late this afternoon to find out when a technician might show up and was told they cannot give me a time (and I am an MVP customer). Since it is now into the evening and I am still waiting for a technician to show up, I called Blind & Sons again (waiting on hold for over one hour) only to be told by the person answering the phone that they will take a message and have someone get back to me. I finally received a call at 7:30 p.m. to inform me that no one would be coming out to my home even though I had a scheduled appointment. Horrible customer service. They do not even deserve one star. Do not waste your time with this company!! read more

Called the day before and scheduled an appointment for 8:00 am. They never showed up and not even a courtesy call. I dodged a bullet because they have bad reviews. read more

Several of my AC Receptacles quit working and the Tecnician found the problem and did a good job fixing it, he had opened my circuit breaker pane and forgot to put it back on, which is very dangerous. He said he left the fasteners in the circuit box, but they were not there so I purchased new ones and replaced the panel myself, they said no one couold come back for 4 more days, I stayed home all day on Decembere 14th as they said they would be back, I wasted my whole day.they did not show up. I have 4 cats that own the house and go where they want, including the fuse panel closet, so it was very dangerous, my cats can open any closet or door in my house. I did not mind putting the circuit panel cover back on, but I had to go to home depot to get the proper screws. Too bad as the technician did do a good job troubleshooting. Randy I will get another plumbing and electric shop and furnace repair now, I have cancelled my monthhly payments for supposed savings on furnace repair. I have been waiting fr months to get my electronic air cleaner checked out, guess I will find another Trane repair shop, Blind is too busy to take care of their exsisting customers. Randy CANCELING MY MAINTENANCE PLAN. Hello: Please cancel my maintenance plan as it is not worth it anymore, They have scheduled and canceled four appointments so far and missed two.  They reschedule and then cancel again.  I am going to try another Trane repair shop'  I also had a technician come and Brandon did a wonderful job of troubleshooting and fixing my problem, but he was so late that he forgot to put the Breaker Panel covers on and I had to go buy screws and put it back myself.  This was not his fault and he should be awarded for his fine troubleshooting, I blame management for not scheduling properly and not enough workers.  Thanks for your time. Randall S. Dabb read more

Think twice before calling this company! I would give them zero stars if I could. I'm in the middle of a large kitchen repair/remodel due to a dishwasher leak back in December. The insurance company left me with a temporary sink set up for my kitchen. We left the temporary set up in place until we got the cabinets, Finally get the cabinets and got them in place as we get ready for the counter top template. Called and scheduled a call for these guys to come out and hook up the new sink since I was going from a double bowl sink to a single bowl. To be absolutely clear, all that needs to be done is new PVC pipe from the garbage disposal with the necessary p-trap to the existing drain pipe and include the extension with the vent, that's it. I could actually do the work but it would take me several hours and probably a couple of trips to the hardware store to get the correct parts. Deciding I had would be better off to spend my time on other work in the kitchen I called Blind and Sons since I had used them previously. I was very clear to the rep that scheduled the appointment exactly what the scope of work was. The guy gets here and doesn't want to do the work because the counter isn't in yet and the cabinets "might move". He then asked me why the rush to get this done ( oh I don't know, maybe I'd like to keep a working sink in my kitchen so we can still use it and the dishwasher while we wait for the countertops!) When I asked him to do the work anyway he quoted me $953-no that isn't a typo!--to plumb the sink. When I refused the work they still charged me a $60 service charge. After thinking about it overnight I called to inquire about a refund of the service charge based on the totally unrealistic quote they refused but are going to "review" the quote. They also told me they do "quality work and aren't the cheapest provider". I wasn't expecting a cheap price, I was expecting a reasonable price. $953 to re-plumb a sink drain in a 5 year old house is anything but reasonable! I called a another plumbing company, explained the scope of work to them and they quoted me $145 fixed price to do the work. Now that's reasonable! read more

I am the MVP member with the company. Our heating is not working today and found out after we got home at 7:00pm. Called them and one very rude lady answered. They couldn't make it tonight and I said, it is very cold tonight and whether they can come tonight? THAT LADY SAID, " DON'T YOU HAVE SPACE HEATER, BLANKETS AND JACKETS? To my surprise, what kind of customer service they have!!! VERY VERY RUDE .... WATCH OUT FOR THIS!!! read more

the guy who came out was very friends but with that said, it cost $800 for a fuse and new thermostat to be put in. they charge us over $100 for a thermostat that i bought brand new to be put in just to be told it didn't work. it so happened for $250 the one he had in his truck can be installed and that one works. Stay far away from these con artists read more

Some of the technicians were proficient some not so much. I had them for 8 years and the service was ok; having said that - the low monthly payments? That's a year contract. I no longer own the property, still being charged for the next 3 months. AND that 20% discount? They simply mark up the services and supplies. Buyer beware. read more

Worst company ever. Came out after a home inspection finding gas leak and said there wasn't a leak. Gas company confirmed that there was a leak and in fact 2 leaks! I am the Realtor for the homeowner and they were so rude to me. Could it be they missed the mark on a serious defect? I will never NEVER recommend this company again and blind and son can thank Shauna for her attitude for that. read more

We called Blind and Sons for a furnace and A/C replacement quote. The gentleman that came out to put a temporary fix was wonderful. The man that came out today for the quote for the replacement asked my wife "if her husband was home and that usually it's better to have the husband home because there are usually more questions". First of all, we are two women, second, even if we weren't, that's a really rude and antiquated thing to say. My nephew and brother-in-law were at our house as well and they tried to talk to him and he was very rude to them. The final quote was also outrageous. So, we will not be using them in the future at all. read more

I wont reccommend them to anyone. yes they put my undercounter light in right but im pretty sure i was way overcharged. the electrician had no clue as to how to install or program a wall timer for an outdoor light. he said its very easy to program and you just set it on auto and then dusk to dawn. it wasnt easy at all. what he didnt bother to tell me was if you dont change the battery all of the settings are lost and you have to start again.the timer turned out to be a piece of junk and didnt work unless i manually turned it on and off.the directions were very very hard to figure out. im pretty sure i was overcharged on that also. theres no way that what they charged me was even close to a fair price. beware of angies list and home advisor they gave them great reviews. read more

The technicians and gentlemen that came out to give us a quote were very professional and completed everything they said they would and made sure we knew how to operate the furnace and thermostat. Great value read more

Called these folks to do some residential plumbing. Nothing major or "high tech" -- just several nagging issues I thought oughtta be taken care of. The tech was a nice fellow and seemed quite competent. He did an OK job. That's the good news. Unfortunately, I feel absolutely and positively RIPPED OFF! As near as I can tell, if I subtract the cost of the parts used -- at retail, not estimated wholesale -- their labor rate is around $200/hour -- PLUS the cost of a service call. They disguise their actual rate by quoting flat rates for jobs rather than T&M. Blind advertises "no overtime - ever." Great! I can see why! When you're making $200/hr -- what are you going to do -- charge $300/hr? Mark up your "job rate" 50%?? Would I recommend this company? ABSOLUTELY NOT! I think the better solution will be to CAUTION everyone I know to AVOID them. (I'd give them a single star if the tech had not been good. As I said -- I feel VERY strongly that I was ripped off. I am writing this so you won't be as angry as I am. read more

Blind & Sons helped me with a complete HVAC overhaul of my cleveland heights century home back in march. We ripped out a troubled steam boiler system and replaced with a new furnace and AC system as well as updating a large portion of our home's plumbing. It was a huge undertaking, but I can't say enough good things about the crew and their quality of work. The weather is heating up and I'm finally enjoying central air in my home and it's glorious. read more

I agree with the other post. I had Blind come out a few years ago to service my a/c. While the tech was very good the estimate was not. With the labor and a fan installed by them the price was so high I might as well replace the unit. Of course they quoted that but I got a 2nd opinion and replaced the fan instead with another vendor. Unit has run fine ever since. Bottom line...these guys are good but very expensive. I would search out other options. read more

They have great service, and you'll pay for it. I had my water heater replaced recently. Total parts cost, wholesale, was roughly $600. Installation time was ~4 hours. My total bill was $1678. I'm fine with expedient quality over bargains, but this was a bit much. read more

Scheduled with Blind and Sons to install a thermostat today. Call twice to confirm but they never showed up. Bad customer service! Guess I'm not important to them. Oh by the way, I'm a MVP member, what a waste of money read more

My 86 year old mother had Blind and Sons come out to snake out her sewer lines. The representative arrived and told her he needed to go to the basement and run a camera through the line to make sure it was clear. He came back upstairs and produced a picture of a broken clay tile. He told my mother she would need to have it fixed and wrote her an estimate of anywhere from $4,700 - $9,000, depending on how deep they would have to dig. Fortunately Mom got a second opinion. Turns out, not only did she not have a broken clay tile, she doesn't even have clay tile! Her sewer lines are PVC! These people are crooks. They tried to swindle my Mom out of thousands of dollars to fix something that was not broken! They should be ashamed of themselves for attempting to commit the crime of FRAUD on an elderly woman. I have the paperwork to prove it. STAY AWAY FROM THESE CROOKS! read more

I urged them to mount my AC units on the home, they said they don't do that. Then they placed them on rubber mats (NOT CEMENT PADS) at the bottom of a hill. I was told this would be fine, not to worry. The ground eroded under them in less than 2 years. Simple fix: Pay us $60 to come out and say you are right, they are uneven and THEN, pay us more to reset them. What the heck?!? read more

They have two stars for a reason. I took a day off work and had a contractor waiting on them and they canceled at 10:45am when we were supposed to be a early morning appointment. They refused to provide any compensation for the lost time and money on the job. Said they can cancel any appointment at any time without notice last minute. They cannot be relied on if you need a job done on time, so who knows if they'd provide quality work with such poor leadership. read more

My Grandma's drain in her basement plugged and she had Blind & Sons out to see what was going on. They put a camera down her drain and told her the pipe going to the street was disconnected and they were going to charge her 8 GRAND to dig up her yard and put in a new line. I felt like this was extremely high, so I called a trusted second opinion. The second Plumber came out, ran a camera, said the drain was NOT disconnected, got the snake out that Blind's plumber could not remove the day before, unclogged the drain, and told her there is nothing wrong with the line. The second plumber cost her 120$ to do all of this. Blind & Sons charged my Grandma over 250$ to tell her false information. I think this company was trying to take advantage of an elderly woman!!!! Call Superior Plumbing if you need HONEST customer service!!!! read more

Don't buy from this company , Had 2 stage heat pump and oil furnace installed , Heat pump lasted 1 week and compressor went out , Found out they put wrong unit in and cant use 2 stage and can only install signal stage unit ,put unit in and broke with in a week , have been out to fix unit at lest 15 time sense Feb 2019 , have been out 2 time in last 2 weeks and heat pump is broken again , called to make appointment and just had the most rudest person to help (no help at all),transfer me to a line that did not answer read more

STAY AWAY - TOTAL SCAM ARTISTS! They quoted me $1800 for a job that took Baum & Son's (excellent service by the way) only 1 hour and $265 to complete. To top it off, the majority of their quote would not have fixed the issues! I cannot believe they are still in business. They say they figure their pricing by taking a "national average" - and it's One Set Price per job (not labor & parts per job). Well they quoted me $486 to fix an outdoor leaking faucet that Baum & Son's fixed and replaced for $150. Their's is NOT national average pricing. read more

I have used Blind & sons many times, always great service, good pricing, even when I call if o have a problem they help me , I highly recommended them, read more

I recently had my HVAC system serviced for the winter by Blind and Sons. I originally purchased the system from them. During the service call, the technician had trouble getting the thermostat to work. He told me it might need to be replaced soon. In less than a month after the service call, it quit working. When I called Blind and Sons to replace the thermostat, I requested not to be charged a second service call since the technician had just been out and told me it was going bad, but didn't suggest I should replace it while he was here. I was told that the technician had not made notation of his conversation with me on the paperwork. Evidentially his failure to document the conversation meant it didn't occur. I am a senior citizen living on a fixed income. Had he suggested at the time I should replace it, I would have done so as I would have wanted to avoid a second service call. Also, I have serious health issues and cannot risk being without heat. The cost to replace the thermostat was extremely high. I was charged $133 for the Aprilaire 8466 thermostat which could have been purchased online for $85.00. I was then charged $54 for installation plus a $90 diagnostic fee. They charged me $272.00 minus a $25 courtesy discount for a total of $252. I appreciate the small gesture, but the cost of this service should have been closer to $140.00. I should not have had to pay the diagnostic fee. Unfortunately, I won't be able to afford to use them in the future. read more

DO NOT BELIEVE ALL THE GREAT REVIEWS ON THEIR WEBSITE!!!! All lies...probably from the company itself. They talk you into maintenance plans and lie and tell you so many things are included, when in fact they are not. When we called and complained, they wouldn't do crap. They said we "mis-understood the wording from the tech. WRONG. WE SPECIFICALLY ASKED THE SAME QUESTION 3 times and he gave the same specific answer and thoroughly explained what they would do step by step. Then we found out it was total bs. What he explained in detail they would do is not covered in the plan but actually costs an extra charge of almost $400. Cs manager Shawna blamed us for not understanding his wording. NO MORE DEALINGS WITH BLIND AND SON. BIG RIP OFF COMPANY. read more

Great work done on installing extra plugs on the outside of my house! Fast, nice guy and efficient. The reason for my 2 stars was the price!! Goodness these people are pricey!! 2 electric plugs for $310 ??? Competition is too stiff in Akron for them to charge people that much! read more

After waiting for another local plumber for SIX days, we were immediately contacted by Blind & Sons through our home warranty. Karl was a lifesaver, came to our home on time, and was very knowledgeable! We had a sewer line clogged by roots and were not able to use water while we waited for the other company. Karl cleared the line and came back the next week with a camera to confirm his diagnosis. He offered his honest opinion and advice! We cannot thank Blind & Sons enough and will be using them for future business. Their professionalism and prompt service are worth every penny!!! read more

Downgrading a previous 5-star review. Called Blind & Sons to check my water softener. When technician arrived, he told me they don't service Kinetico and charged me for the service call. I told them on the phone it was a Clear Water Systems water softener. I feel they should have asked if it was a Kinetico before sending someone. read more

We have been loyal Blind customers for years and have been very pleased. But I am sad to say their quality of service has really gone downhill recently. First of all, they sold us a service contract for our whole house generator. When we had an issue, the technician had no idea how to work on it. Blind refunded our $ stating they don't really work on them. Ok.... Then we had our regular clean and Check on our A/C and the tech quoted us $1100 in repairs. Told us our 14 year old A/C wasn't worth fixing and might make sense to replace. Called another service company. Repairs done for $180, including the service call. No more Blind for us. read more

On 12/10/2012 I had a tech out to perform routine maintenance on my furnace. He told my father, who was at the house at the time, that my furnace was cracked and needed to be repaired for about $800, but that he would seriously recommend replacing the furnace. He also said that my T&P valve on my hot water heater was defective and my breaker box needed to be replaced. I was concerned about his recommendations, especially since I had replaced my T&P valve, and it is in perfect working order. My father-in-law, who is an electrical engineer, had looked at my breaker box previously and indicated it was also fine. Before undertaking an expensive repair or replacement, I decided to get a second opinion. I called another HVAC company in my area and had them come out and check the furnace. The tech said there is nothing wrong with it and that it didn't need either a repair or replacement. I had paid Blind $170, which was supposed to cover maintenance on the furnace and the A/C unit in the Spring. Other than taking the furnace apart and telling me it needed to be replaced, the Blind tech didn't perform any maintenance on the unit. My father asked him if he wanted to vacuum it out while he had it apart, and even offered to get the sweeper for him, but the tech said he wasn't going to bother cleaning anything. I called Blind and, under their 100% money back satisfaction guarantee, requested my $170 back, especially since I not only won't let them service my A/C, I wouldn't let them in my house for any reason. After berating me for not taking the tech seriously and questioning his evaluation, the service manager said someone would call me back about refunding my money. I haven't received a refund, and based on Blind's apparent business practices, am not at all confident I will ever get it. read more

I called Blind & Sons to diagnose an issue with my hot water tank. It turned out that the unit needed to be replaced. My home is a newer home and lacks the normal atmospheric venting that most gas water heaters require. Blind dispatched a "comfort consultant" to my home who assessed my situation and presented me with 3 options. We priced the three options, looked at the initial costs, long term costs, and any possible rebates. We decided on a tankless water heater. Installation day arrived and the install crew arrived right on time. They were professional, courteous, and knowledgeable. The two of them worked as a pair and were quick and efficient. The installer mentioned the job would take up to 6 hours, but they had it done in 4. They left my home just as clean as they found it and even installed a FREE carbon monoxide detector in my home! I am so happy I called Blind & Sons. I could have found units a little less expensive, but I am confident my heater is installed correctly and backed up by a stable, safe company. I highly recommend you call Blind & Sons for your HVAC, Plumbing, and Electrical needs! read more