Be careful with their quotes from the office. They will give you a price and then when the technician comes to you house the part doubles. The quote is if you come to their office and that was not explained to me. Also, they record all calls but do not inform you of that! I have been a customer for ten year, but no longer will be. read more

This service provider was my first choice when it came to HVAC/plumbing. I even purchased a $12k hvac unit and a top of the line water heater from them. Not to mention all of the service calls over the years. Needless to say, I have given them quite a bit of business. Unfortunately, when I needed them most they wouldn't come through for me. I have a main drain from the second floor of my home that travels into my laundry room on the first floor. The drain started leaking and my laundry room filled with sewage and water from my sinks, dishwasher, shower and toilet from the second floor. Not only is the smell horrendous, but there are sewer gases escaping from the broken pvc pipe. I contacted Blind & Sons first thing Tuesday morning and asked if they could send someone to repair it. They said they would send someone and said that they would call me 30 mins before they arrived. I spent my day off waiting for them to arrive. I called back around 4:00pm to get a status. I was told that I was still on the schedule and that someone would be out. No one came and I did not receive a call informing me that they were not going to come out. At about 6:30pm I made my 3rd call. However, I was sent to an automated answering system that place me on perpetual hold. Most disturbing was that I didn't receive a call from them this morning with an apology or explanation. Instead I called them. She said they would be sending someone out. Well, it is 2:00pm and not a word from them. Tomorrow is Thanksgiving and I will have a house full of guests. I couldn't take the chance that Blind & Sons would not show again. I called Roto-Rooter who understood the seriousness of the issue. They are sending someone within the next hour. When I called Blind & Sons to let them know that I found another plumber, I received no apology or assurance that this was not typical of the service they provide. She said only I will cancel your appointment. Thank you. Too bad this vendor has gone downhill. They were fantastic years ago. read more

Would give zero stars if it were an option. Blind and Son was recommended by a co-worker, so I didn't hesitate to call them and schedule an appointment. I had an 8am appointment, they never arrived. I am more than understanding of situations that may take priority, I never received a phone call that my service appointment would be delayed. Instead my morning was wasted, spent waiting for them to not show up. read more

Blind and Sons contacted me through Home Advisor immediately after I requested service and were out to quote the replacement of my tankless heater the very next day. Eric was knowledgeable and helpful and the price was good so I went with Blind and Son. The very next day (and time counts when you don't have hot water!) the crew of Ray, Kenny, Jamie and Carlos showed up right on time in removed the old unit and installed a new and efficient Rannai unit. Great job, great guys, quick, efficient and cleaned up after. I'm not easily impressed but these guys and this company impressed me. I'll be back! read more

I scheduled an appointment with Blind for a critical appointment for Tuesday, the appointment was confirmed the Friday before. Blind called me at 10:30 a.m. on Tuesday (I took a day off of work) and cancelled my appointment. I was then advised that only the first appointment of the day is confirmed, I was not told this when I booked the appointment. I then called J.W. Didado Electric and I had a certified Electrician who resolved my issue within one hour. That is customer service. Blind did call me at 2:45 to reschedule, no need I will be a J.W. Customer for life! read more

This company sent unqualified plumbers to install my shower. They left gaps and loose plumbing. They sent another guy to fix it. He did a great job. He had to pull it apart. The original plumbers were never addressed about their poor work. The manager never responded to the atty General complaint I filed. He just ignored them. I was charged 4k to put shower in and repair plumbing in another shower. Very inhappy with this company. I feel I was overcharged. I never received a totally detailed estimate like other companies provide. read more

Kyle,Brandon, Travis, Ryan, and Dave, did a fine job of installation of my 16K hole house generator unit, all work was done in a professional manor, their attention to keeping my house clean while they worked was impressive, and clean up after the job was completed was also impressive, would highly recommend Blind & Sons to anyone that needs the services that they provided !! read more

do not hire. they do not stand behind their work! paid to have a new toilet installed in April 2019. the plumber did not seem to know what he was doing. it took him hours to install. this week I felt the toilet rock. I called and asked them to send someone out but I asked they not send the same guy that initially installed the toilet. they sent a different plumber who found the flange bent and cracked. they would not honor the work. they told me I had to pay, again! they said too much time had passed. 6 months is too much time???? our old toilet was nearly 20 years old and had no issues. suddenly they install a toilet and the flange is bent and cracked! they told me it was from wear? really? read more

I like Chuck Merritt.Nice guy and very professional.Talked me through the procedure and the cost.Second time he has been to my house for my plumbing needs. I requested him personally by name this time because of how well he handled his first visit to my home. I now have a plumber I can trust.Thanks to Blind and Sons. DON'T LET THIS GUY SLIP THROUGH YOUR FINGERS! read more

Absolutley insane prices. Do yourself a big favor and get a 2nd or 3rd quote! Quoted $2600 for a new hot water heater installed. Got same model installed for $1660. Enough said. read more

Here are the ways in which I think Blind & Sons can improve their service: 1.) When a customer calls days in advance to schedule a main waterline valve replacement, let them know that the city needs to turn the water off. I assumed a plumber could shut the water off at the street to replace the main valve, and I had no reason to think otherwise since it was never mentioned. 2.) When the plumber arrives at the worksite, he should maybe assess the situation and mention a severe problem before saying, "You need to contact the city to shut the water off; reschedule when that's done." 3.) When the second plumber arrives two days later, after the city has shut off the water, he should not then say, "Actually, this is a problematic repair that could cost $6,000 to fix if I break it, and I'll need you to sign this waiver of liability in case I break it." Because the city will not turn the water back on unless the main water line is to code, and it feels like you're holding our water hostage. We were left with two options: sign the liability waiver and possibly be on the hook for $6,000 should you break the line, or go without water until we can get a second plumber out for another opinion. The upshot to all of these problems is that my family had to spend the night in a hotel while we waited for another plumber to come out and give us a second opinion. The new plumber then replaced the valve in 30 minutes without any liability waivers and for less than half the cost of the original quoted repair (and that's before B&S's service fee). I contacted Blind & Sons because I needed work on my AC, my electrical, and my plumbing and I thought it would be easy and convenient to hire a one-stop shop. But it would have been easier, more convenient, and less expensive to contract the work to three different companies that specialize in those services. I was very disappointed and will not work with B&S again. Two stars for the friendly voices on the other end of the line and to the decent service we received for electrical and HVAC. But the plumbing issue was too egregious to be any more generous with my rating. read more

Kyle did maintenance on roof heat cables. He arrived on time, explained what needed done and completed the work in a timely manner. I was very pleased with the service provided by Blind and Sons. read more

Hire anyone but this company. They sold me a wildly overpriced generator 3 years ago. Have refused to return calls about the fact the keys don't work on the lock. Now a short 3 years after I bought it the generator doesn't work. Blind and Son refuse to service it. They now say it's out of their service area. Wow. That's convenient as hell. read more

We were having some drainage issues in our kitchen sink. So we called Blind and Sons because it was only a $99 dollar charge to fix it. Good deal right? Not!! When the guy came in I showed him where the kitchen sink drained into the basement. He didn't have the correct tool that he needed to open up the drain cap so that he could snake it. So he proceeded to snake it from the sink itself which took about 15 minutes. The other half hour to 45 minutes he was there, he was trying to sell me their Annual Service Maintenance package. I really wanted him and his sales pitch to leave I felt like I was backed into a corner in my own home. About two days later after he snaked my kitchen drain our toilet started backing up so I called Blind and Sons back and talked to the receptionist. I was told that that is another charge because the kitchen and the toilet drain into completely different pipes. Its different because the toilets go into the sanitary drain and the drain from the kitchen sink does not(?!?!) What?? Okay then, where does the kitchen sink drain into?? I don't want my garbage disposal food going into my storm water drain! it goes into the sanitary drain! Any plumber company should know that right? Why am I being told differently? Needless to say I could not fight a losing battle so we hired somebody else to do the job and do it correctly. I think their interest is more about selling their Annual Unnecessary Maintenance packaged! read more

I bought my Trane furnace w/ whole house air in 2004..since then I've had a new mortor replaced..charged twice a year for never working..Blind and Son sells bad products and gives worse service and over charge. I'm writing the Attorney general of Ohio. Why does a furnace need a repair EVERY year???????And last year they came out to fix the Airconditioning and left wires lose on the furnace so i had no head come winter . I had to pay for that too.... read more

It's all about the money at Blind. Be aware if they walk through your door, you will pay a $120 "service call" fee. I had them come out to give me an estimate on a bathroom repair/tub installation. The guy was here 15 minutes and charged me $120 for a "service call" saying that he came out ready to work. I knew he wasn't going to put a bathtub in my home that morning on the first visit, but the misunderstanding meant nothing to Blind. A token fee would have been understandable, but $120 for no work, just an estimate (which most providers do for free)? A call to customer service got a polite response of basically tough luck, you didn't understand, we are still charging you, "because it's our policy". Well, Blind & Sons makes their own policy, and obviously has little interest in satisfying customers. Keep in mind, Blind had installed my furnace a few years back and it works, so I guess it is okay, but now I know if anything goes wrong w/ my furnace I am screwed as they obviously don't stand behind their work and have little interest in repeat customers. read more

Highly over charge. I had them come out for a quote to just replace my garbage disposal and faucet. I purchased the supplies. They wanted to charge me $830!! I got it done by another great place that same day for $300. They will gauge you, steer clear. read more

Overpriced crooks. It should be know that their techs are paid very large bonuses on what they sell you so you can bet your backside they will lie and be dishoset to sell you whatever your willing to buy. They will rip you off with a smile on their face. Go elsewhere...you CAN get the quality work and not have your wallet sucked dry. read more

I would give Blind zero stars if I could. They advertise 100% guarantee or your money back. Plumber 1 came out, his snake was too short for the kitchen sink clog. Two days later Plumber 2 comes out, snake too short again. He changed the faucet & covered the wood floor with cardboard. I saw wetness on the cardboard and under it, a water bucket or two must have spilled. He says he'll clean it up. His leg must have kicked it over. The next day the floor was warped, there was even leakage through the basement ceiling. Blind says it's not their fault. It has been a horrible nightmare. There is no such thing as a Blind 100% guarantee! Beware! read more

We have used Blind and Sons to maintain our HVAC system for over 5 years. They have maintained our system and keep it running smoothly year in and year out. read more

We spent over $6,000 to have all plumbing replaced last month...very pricey....the end work was great quality but was a nightmare from the beginning....starting with miscommunication on the quote (which we went over 3 times)....they don't provide written quotes and isn't by time and materials but lump sum....some work done incorrectly....mistakes with scheduling...my kitchen flooded because the drain line to the washer wasn't put back....the positive side to this was the several trips made to correct issues and satisfy my concerns without additional charges...and AARON DOUGHERTY, an apprentice (none of the issues involved him) who has good work ethics and is a conscientious worker....KUDOS!! read more

Called Blind & Sons to fix a drainage issue in our upstairs bathroom. Lloyd was fantastic. Very friendly and knowledgeable. He fixed our issue and provided a nice explanation on how to possibly avoid future issues. We will continue to use Blind & Sons for our old home. read more

They are good! My drain is unplugged for the first time since I've got my first house, and I'm so happy.

Great customer service !! All the technicians are very hard working and professional.

I had the best experience with Blind and Sons. From the Comfort Consultant Jim Fisher to the gentleman that installed my whole house AC unit - Jordan and Skip. They were more expensive than the other 2 quotes I received but with the guarantees and the customer service I received it was worth it! They were all prompt - patient - made the whole experience stress free. It is going to be 90 degrees - thankful for Blind & Sons professional seamless install! read more

Horrible company.DO NOT DO ANY Bussiness with them. They don't honor contract, extended warranty, they all the sudden not even come to your part of town anymore when you complain to them. They did not work with me, did not call me back, ofered me no solution. They refused me to talk to any supervisor. Just a horrible customer service experience and zero bussiness ethics. read more

My garbage disposal need to be replaced so I picked up a new unit to install. I contacted Blind& Sons for an estimate but they could not quote on the phone but did offer free in home estimate. I was fine with this because I knew the pricing should be $100 to $140 based on my research. When the tech arrived the estimate came back at $260 plus tax to replace. When I asked why so expense they said they don't charge by the hour they charge by the job. If that is the case why could they not quote over the phone??? Anyway I called in to ask if they could do any better and they said "No". I asked the tech to leave. I called 3 places to get a price over the phone and not one came back over $125. I had another crew at my house in less than 3 hours. read more

Total possibility of being a scam company. I wanted to get a quote for what surely would be several thousand dollars worth of gas plumbing and electric. Blind and Sons wanted to charge $45 for the electrician and $45 for the plumber to come out and provide me a quote. What business is going to charge ME for a quote when I am calling them about spending several thousand dollars? They could just send electricians and plumbers out all day long and provide ridiculous quotes nobody would take, and at $45 a pop if it took 30 minutes for a quote, could Bank approximately $360.00/day giving nothing but crazy quotes so that you don't even have to do the work. Why would they want to when they can make $36,000 a month (per person) doing nothing but coming out and writing bogus pieces of paper 8 hrs a day? If you want someone's business, especially someone that purchased a $15,000 Furnace from you, and does their annual maintenance from you, you don't charge to come out to give a quote. They didn't charge me a quote for the furnace and air conditioner I purchase from them. Come out for a free estimate, provide a reasonable quote, and you will most certainly have happy customers that utilize your business. Hell, my car dealer who I buy from every 3 years is willing to bring demo models to ME- I dont even nees to go to the show room. Chargimg to provide a quote is not only a bad business practice, it's borderline a scam. read more

Had a complete heat pump/air-conditioning system installed, along with some duct work and a new electrical panel. These folks did the work at reasonable prices, and were very thorough and professional. The whole job took two days, and they had to work in a muddy crawl space due to lots of rain, to do the duct work and run the drain and wiring. They are are truly a great team! read more

Can I not select a star at all?. What a useless group of folks gathered together to operate a business. I spent $10k on a furnace installation, with new supply ducts ran in the attic, and they were supposed to seal up the existing cold air return. I had to baby sit the installers, damaged my ceiling installing the new vents. The vents were installed in such a way that they cant be opened or closed, due to the way they screwed the unit into place. This is all of them, and they look like they belong in a warehouse, not my home. The vents are of such cheap plastic, that when the heat is on the plastic vents in each room make a constant cracking sound, i guess due to heat expansion. What a wonderful thing to listen to when trying to watch television. The whole HVAC system was installed in my very small utility room COMPLETELY OPPOSITE of the way the salesman and I had discussed. The installer had to install a condensate pump, and plumbed it to my existing plumbing with a clear hose. He ran that into a 90 degree PVC fitting, so when the pump turned on, the water overflowed, because it was flowing too fast for that bend. I had to re plumb that, using 45 degree fittings. A year later, my $10 thousand dollar furnace(with a 10 year warranty) quit working. I mentioned that i thought it was a power surge, but Im not sure. The conversation quickly went to if it was that, we wont warranty anything and you will be responsible for the cost of the visit and parts. Are you kidding me? Take my money and run. I called another Authorized Trane dealer, they quickly came out, determined the problem and WARRANTIED the part!!!! Do your best to find another HVAC service provider before doing business with these clowns!!! read more

We purchased a new AC from Blind & Sons. While they were quick to send salesman and have unit installed the next day, I can't say that their service department is as efficient. It's almost impossible to get a commitment from them as to when they will come out for a service call. The first time I called them to set up an appointment they confirmed an afternoon appointment. The day of the appointment they called to say tech couldn't come out and it would take 2 weeks to reschedule. They claimed I didn't have an appointment! If I didn't have appt. how could they have called me???? They said that they have customers that pay for services agreements and those people bump customers like me. I was furious and told the operator that I took the day off work and couldn't do that again....after speaking to a manager, they did send a tech out later in the day. Since the new AC was installed there was leakage in my basement....again, when calling for an appointment there was no commitment as to they day or time they would come out. "We will try for tomorrow." What kind of operation is this? I'm sorry. I paid almost $4,000 for a new AC, I would expect a commitment from the company as to a service call date/time. They were fast to come out and install and take my money! It's amazing to me that when I told them that I would call someone else and send them my bill, that they would "try" to have someone come out the next day, which they did. I received a call prior to the service tech coming out....when I asked how long it would be the person calling said he was on the way. It took over an hour for him to arrive. The service tech said it would take a couple hours to repair. When I told him my time frame and that I needed to leave in an hour, it amazed me that he fixed the problem in less than 30 minutes. Hopefully he did. I have a 10 years parts/labor warranty from them....I hope the step up their service department the next time I have to call for an appointment! read more

My home's original A/C had been struggling for a couple of seasons and was (again) non-operational. Called Blind & Sons, they came to check it out, refilled the coolant but recommended a replacement, sent a guy to quote a replacement, and, now, I have a more efficient brand new A/C. They even deducted the cost of refilling the coolant on the old until from the installation cost of the new unit. I felt that they worked quickly, were extremely responsive, and the price we paid was very fair. Plus -- they just couldn't be any nicer to do business with. Everyone there is very professional. We've used them several times, before, and they've always treated us right. I understand that nearly every time someone calls a plumber, HVAC guy, electrician, etc., it's for an unexpected, unplanned problem/expense, but I'm really shocked to read these negative reviews. Tell you what, though: these guys do it right the FIRST TIME. They are very thorough! read more

Even though I was the last service appt. of the day, the technician was so pleasant and patient. He managed to patiently answere emy maintenance questions while he worked. Much cheaper to order water panels and air filters online to have available for maintenance appt.'s but totally great service! read more

the best heating and cooling co. their pumbing is also great . they are always on time if they are going to be late they call and tell you . you do not have to wait two and three weeks to get an appointment they clean up after job is complete they are not that pricy they cover their shoes and they go extra mile . i had a hot water tank furnace air conditional and a gas line good job and i did discounts on the work that was done .very respectful business iris read more

Blind and Sons installed a new high efficiency Lennox furnace and A/C in my Brunswick cluster home about a month ago. The install team was Jay, Dave and Skip who all did an outstanding job on the install as well as being very thorough with their operating instructions. They even went as far as wiping down the basement steps with a damp cloth when they were finished. The City inspector just finished the final inspection and commented that the installation was well within code and the overall installation was "excellent". The system is working perfectly and is so quiet, you don't even know it's running. I would not hesitate recommending Blind and Sons for any HVAC service that's needed. read more

I had a plumbing appt. between 4:30 and 6:30 2 weeks ago and no one showed up or called. Don't worry, I hired someone else

I scheduled an appointment for a replacement central air Unit quote. I received a reminder of the scheduled appointment however the tech never called nor showed up. When I called the company first, the phone hung up on me twice then I finally got through. I was on hold for 6 minutes finally I was told the tech had a doctors appointment. OK, but why not call ? If they can't come for a quote, I can not trust them with a major install. Unprofessional, not for me. My time is just as valuable as anyone else. read more

Paid $45.00 for an estimate. A repair on my hot water tank was $322.00 plus parts that I had to locate and purchase myself. A new hot water tank was $1541.00. He wanted to "upsell" everything adding things I didn't need. Since we have been DIYer's for years I knew what he was doing. Went to Home Depot and had a new tank installed (same six year warranty) for $600.00 less without all the extra crap I didn't need. If you're ready to be overcharged this is the place to go. read more

My mom paid to have someone come and take a look at her water softener and give her a quote. When someone arrived, she told him what she thought was happening and what she thought was the problem. Without even looking at her water softener he said he agreed with her. She was confused that he didn't even take a look at the softener. After he left, she decided to read the manual and found that there were other issues, had he actually looked at the softener he would most likely have found. She then called the company again and asked that someone come out a really take the time this time and take a good look at the softener. Since she is not an expert in softeners. The company said that she would have to pay another fee. She explained that the gentleman never even looked at the softener. My mom, sister, and aunt were all there during this appointment. I am writing this because this is unacceptable and the company should send someone out to do their job and not take advantage of older people! They should have taken the time and did a thorough inspection. read more

We've had two experiences with this company and neither was positive. The first was for a scheduled maintenance call that somehow got dropped on their side - no call - no show. We gave them the benefit of the doubt and had them quote on a new A/C system for our house. We had an original written quote but then did additional negotiating with the salesman over the phone. He promised a better price if they could install in their slow season (Feb) and promised a callback during that time to schedule the install. The promised call never came. Followed up myself a month later and was told they could no longer honor that verbal price (despite my documented date/time of the call) and offered a substantially higher price to do the install. The new price was verbally quoted as well, so obviously not much gets documented via paper or email. We are going with another vendor. Can't speak to the quality of their systems, but if you choose to work with them get everything in writing!! read more