Booked a car to get from Woodland Hills to LAX. Vahe arrived 10 mins early, called me and let me…read moreknow he's here. I was greeted by Vahe as he grabbed my bags and loaded up the car, and we were on our way. The car was clean, a cold bottle of water was available as well. Vahe was very professional and knew the city very well because there was a heavy traffic on both the 101 and 405 (what else is new). He exited the freeway and took the side streets which saved quite a bit on time as I found out later there was a major accident at the 101/405 split. Overall, a great experience and would definitely use their black car service and recommend them to friends in need!

Southwestexpress was a very professional service. I had a party of four to go to LAX. I was a bit…read moreworried because I was hoping that they would be on time so that we wouldn't miss our flight, due to me having bad experiences before.. I was amazed that I saw them there 15 min before the time I needed them to be there. They were very helpful with the luggages, they provided beverages, had TV for the children. I was simply amazed to how wonderful this service was... I will definately give them a call again... great job Southwestexpress

Was referred to Curtis; left word, and instead of calling back (which would have been more…read moreexpedient and certainly polite - given I called and left a voicemail) ... he chose to text back a few moments later with: "Feel free to call back at your convenience". I just HAD. (I also just gotten off the phone with two car companies that were able to take the call and have a conversation, so getting a text out of the blue from Curtis without him returning created confusion.) Okay ... So ... I call AGAIN, literally right after I got his text (attached)- and again- it goes to voicemail. So ... I leave a 2nd voicemail... inviting him to call anytime after 5:30 when I'm free... and never heard back. No call. No text. Not really fond of the game playing (nor wasted time) - If a new customer calls and leaves a voicemail, please have the courtesy to just return their call rather than texting them to call YOU back - not courteous (and THEN ...not even take the call, nor return their second one!) At this point guessing this company might not have bandwidth for new clientele. Thank you. Kathryn (Cory) B.

My wife and I could not be happier or give a bigger shout-out to Curtis and Epic Transportation for…read morea simply wonderful experience. Curtis picked us up on-time for our ride to LAX and was GREAT when picking us up at LAX after our trip. He texted me to let us know that the arrival level was crowded and would pick us up at the departure level, where he would be and what vehicle he was driving. On both trips, he could not have been more courteous and helpful. We would highly recommend that you use Epic Transportation!!

Booked with Matt McAllister and advised him I would provide driver information as soon as we had a…read moretruck empty. Our pick up was at 11AM and Matt cancelled the load on us at 9:30 AM when I stepped out to break because he did not have driver info. As soon as I returned I had a truck empty and provided the info but he already had a different carrier dispatched. He was very unprofessional in this matter being we are a long term carrier for this company. I will think twice about booking again with him.

I booked Kevin from LAX to my home in LA and everything about the ride was smooth and efficient!…read more Not only is Kevin professional and prompt, but his service and vehicle make this experience more than just a ride- you feel like a celebrity! The interior of his car is so clean and I love that he was already waiting for us so we just exited LAX and hopped into his car right away. There's also something so nice about how safe I felt from start to finish of the ride. He helped me with my multiple luggages-- and did it all with a smile. I recommend all of my friends to Kevin and they've had similar 5-star experiences! We ended up utilizing his services to go to and from a festival and also with a large group for a birthday outing. His prompt response gives me an ease of mind to trust his work.

Prompt, attentive, and thoughtful! Kevin was an amazing pick up guy. I've used him to pick up…read morebusiness guests from LAX, had him pick me up and he called ahead to see what water I liked and if I liked any particular snack's...that's service. Never taking UBER or Lyft again!

Booked an Executive Sprinter Van for a sporting event. Excellent communication from the beginning…read more Our driver, Jeffery , was on time and vehicle was clean and stocked with ice. We had a great ride and this is why I am a repeat customer!

Exceptional service. This was my second time using this limo service and I'm pleased again…read more Customer service was great from the first phone call to the drop off location. Great deals and clean working equipment. They always beat limo.com prices.

I booked this lu service for my son and niece's prom. Along with their friends attending, they…read moreenjoyed the ambiance of the interior and the ride was smooth. They enjoyed the night Thank you Tim for your services

I would not recommend this service. I've been in contact with Ray for a couple months trying to…read moreplan a special celebration for my family. And he had always quoted me one price, that included tip. Then I finally set a date for the celebration, and he once again finalize the same price, including tip. Then just a week ago I checked in with him again, and he told me I would now need to pay an extra 20% gratuity because he last minute hired a driver. I told him that's not my fault, he already agreed to the price he said, including tip. Now I had to pay an extra $100 dollars because he hired a driver after we made our commitment. He also never sent me any confirmation email or text message, so I was always left guessing if he actually was going to show up or not. He had to ask me multiple times to reconfirm the date and time and place. Leaving me very uneasy. I ended up canceling with him because I was not OK with him making a last minute change that would increase the price by so much. And wasn't comfortable with his confirmation process. I'm not sure why he wouldnt just take the original price we agreed to versus now having to loose out on all the money. I don't think it's a trustworthy service and I don't recommend. That's hilarious that you say you never said tip was included, I sent you multiple screenshots of text messages between you and I saying tip was included!!! You said it to me 3 times. You're a liar and a fraud.

Awesome experience. We took clients to the Lakers/Clippers game from Irvine. Ray had great…read morecommunications. He was on-time and made a convenient pick up after the game. 1st class all the way, I highly recommend.

Amazing service. Defined recommend to book for your comfort ride back home from LAX to your…read moredestination.

Hi everyone!!! What a true gem of professional transportation!!!!…read moreMy wife and I recently had our second anniversary and I decided to surprise her with a limo ride to the restaurant. Everything from the beginning of our trip to its end was high end. Our driver showed up 20 minutes prior to the ride. The limousine was spotless, shiny and brand new! Our driver Stas was very respectful and polite. The trip on the limo to the restaurant appeared to be smooth and comfy. My wife and I had an outstanding experience with Royal Elite and we hope for future limousine services to have!!! Thank you once more, you guys rock !!!