I previously had really positive experiences with Chloe L at Blondetourage. She was always super friendly and attentive. This past Wednesday however, I went in for a full babylight and in discussing what I was hoping for I said: super bright, platinum, not warm, "I hate a yellow blonde", "just like last time", and "I can't wait to be platinum again." She asked if I wanted to keep dimension (like last time) because the grow out looked really natural, I said yes.
Note, I previously had extensions and was getting partial babylight services because the extensions really brightened the bottom. I was excited to really lighten underneath, and wanted that same bright platinum color.
After all of the foils were in, I sat for just 7 minutes before she washed me. I typically sit for 30. As she was washing I said "oh those must have came up really quick" to which she replied "yes because I increased the lightener in the top foils."
As she was blow drying, I knew it just wasn't what I had been hoping for. I said in the chair - "I just don't love it, I still reel really dark." She responded, "it's literally bright." That made me question myself, and it didn't create a space where we could talk about how to get my hair to a place where I was confident in the result.
She finished, I paid, and then proceeded to cry in the car. After sleeping on it and trying to love it, I couldn't justify spending $500 without speaking up for myself.
I texted Chloe (screenshots attached), and her response made me feel gaslit. Yes, we talked dimension, in the same token we also talked platinum and the same brightness as previous visits. Yes, the back was grown out, I should have sat in the foils for longer than 7 minutes.
She asked me to call Gabby, the manager. I called, and Gabby could not have been more rude or unprofessional. She told me I could come back in for a paid service because "I already got the service I paid for and Chloe would need an assistant."
The website states, adjustments can be made complimentary within 7 days of service. I was told she was booked out for two weeks and there was no availability. I asked if this could be escalated to the owner, Jamie, and she said yes. She requested photos, I sent them (also attached). That was Thursday afternoon, less than 24 hours after the service, it is now Saturday night and they have yet to respond.
I called the salon several times today, and it was forwarded to voicemail. So, I drove to the salon where Chloe O. told me she would ask Gabby and/or Jamie to call me back because neither were in. Fast forward, it is 11PM Saturday and I haven't heard a word.
I have been so polite and kind in all my conversations, and just wanted to feel happy with my hair - which Chloe L is super capable of, because she has done my hair phenomenally in the past.
I am incredibly disappointed at the lack of professionalism, consideration and understanding particularly from a management and ownership perspective. I understand this is a small business, but a client service mindset is so important. I am not one to write a review, but I am so upset and feel like I wasted a significant amount of time, money and tears over this situation. read more