On the day I got my basic manicure I was between 2 costumers and nail tech. filing/drilling down…read moregel or acrylic. The fine particles were flying over onto my phone, body, coffee and my nails. I questioned why they did not have proper ventilation as the technicians wore masks to protect themselves but did not offer any ventilation, vacuum or fan to trap such fine partials from effecting the client/customer. I have always sat on the other side of the salon where they normally do just basic manicures so I haven't experienced that before. Very unsanitary and unhealthy to breathe in those toxic particles. How can you expect a good nail polish job when partials are everywhere. The owner blames the client for nails chipping or marks in the nail polish but takes zero accountability for her unsanitary unhealthy work environment. Nor allows you the opportunity to properly talk about what you're not happy about. She takes zero accountability that her nail polish or application process from a technician could possibly cause an issue. Example: expired polish, not allowing the layers to dry in between (rushed job), applying thick uneven layers, nail base not cleaned well (foreign particles on base). Never once over the years was told to wash my hands before nail polish application. Every entry level nail tech knows this, one of the first things you learn in nail tech school! They took payment first though! Any experienced professional and Salon owner should very well know this without having to blame her customers. I don't blame your technicians because they have to follow your command. You allow them to cut corners! Makes me rethink what else you're cutting corners on??? At your customers expense. I'm a very observant person.... Not one of your customers are instructed to go wash and scrub their nails before polish is applied! Your customers natural oils can affect the polish application too, therefore soap and a scrub is necessary before applying polish. The day I called to make the appointment I asked for one of my "regular" nail techs, they were unavailable so she made the appointment with a new Tech. When I asked for the "new" techs name, she said , "why does it matter you're not gonna know who she is anyway?" Such an unprofessional response from an owner! As someone who worked in a salon for many years, you are the face of this salon your employees depend on you to build their clients. How do you expect your other nail technicians build a clientele and a rapport with customers if you're not willing to give them their name. Have patience as well if the customer on the phone is having a hard time understanding you or if you're too busy to talk, hire a receptionist. First impressions are everything. Yet I overlooked your poor manners and some of the salons work ethics over and over again. Muang, you're such a poor business woman on so many levels, are out for self and for your right hand girls only! I question how you're still in business? You also knew the tech who worked on me was fairly new and it could have been possible her application process was wrong yet you chose to challenge me and not give me the proper respect and proper communication I deserve as a paying loyal customer. So I'll say it all here for others to read, see, stay away & not ever experience this! You picked the wrong experienced but retired licensed nail professional to be obnoxiously rude to. I pass your salon daily, it was convenient for me. I ignored a lot until now and I can't allow others to experience this. If you read all the 1 star reviews they really should have a zero star review, your behavior is reported repetitively the same when a minor issue arises. Again coming from someone who has worked in many salons over the many years knows firsthand how important it is to make good for minor things to make customers happy and coming back. I also know that you should never be defensive and blame the customer and have the customer make such complaint in front of everybody. A good business woman pulls you to the side, listens then responds with a solution. Not get rude, defensive, refuse treatment after you were told to come back and allow others, your so called "long time loyal customers" the ones you say hi too and definitely give special treatment too, the ones you save your so called nice side for, to chime in. Those are the customers you ask to write a 5 star review to cover up your zero star service!! You are only out for yourself you could care less about your other technicians. It shows deeply.... If you are reading this, please go to another Salon. Pay the extra five dollars it's not worth going to Nail Box AT ALL!

I've been a loyal customer of Nail Box for over five years, and I can honestly say it's more than…read morejust a salon; it's a place where you feel genuinely cared for. From the moment you walk in, you're greeted with warm smiles. The salon is impeccably clean, and it's clear that they maintain the highest standards of hygiene, The technicians here are incredibly skilled and attentive. They take their time to understand exactly what you want and offer helpful suggestions (which sometimes I like because I'm indecisive ) to ensure you leave with the perfect nails or toes! What sets them apart is their attention to detail and the pride they take in their work. They use high-quality products, and my nails always look fantastic and last a long time. Beyond the beautiful results, it's the personal connection that keeps me coming back. The Owner Mung, is truly the most sweetest and caring woman! They remember my preferences, ask about my life, and make me feel like a valued friend rather than just another customer. Over the years, I've come to know many of the staff, and have watched some of them start families of their own! They've acknowledged my families milestones with me, offered support during tough times, and always provided a listening ear. Nail Box is a true gem in our community, and I highly recommend it to anyone looking for exceptional service, and a place where you're treated with kindness and respect. Thank you, Mung, and all of your amazing staff or consistently exceeding myself and all my daughter's expectations and for creating such a wonderful space. Thank you from the bottom of my heart! Kristy & the crew