Stay as far as you can from this company and from Cindy, the owner. Zero transparency, zero principles, and zero integrity. As a small business owner myself, I don't take leaving a review like this lightly, but I've had an absolute nightmare of an experience and think it's important for people to know what they're potentially engaging with by hiring this company. After an installation process where things went wrong every step of the way, I discovered that Bloom charged me for 1000 square feet of sod when they only even ordered 592. In light of this, and in light of the fact that I was given an estimate that was $828 over what it should have been earlier in the design process, I told them I would have to see a line-by-line invoice to make sure everything else was charged appropriately. I was assured by Cindy & her operations manager Emilie that I would receive this line-by-line invoice, though Emilie told me they don't like to do line-by-line invoices because then "customers can pick and choose what they want." Huh? Isn't that how the process *should* go? I followed up 3 times over the course of 2 weeks to get the promised information, and in my last communication, after still hearing nothing, I told Cindy if I didn't get the information she promised that I would be forced to file a claim with the BBB. Then things went totally off the rails. She said because of my "threats," she was turning my file over to her attorney. I said I wasn't threatening her, I simply felt I had no other way to proceed when she was refusing to provide information she had promised multiple times. Her attorney then started outright bullying me via email saying he was going to file a lien against my house if I didn't pay. I explained to him there were no grounds to file a lien as I never refused to pay, I was simply waiting for the promised information from Bloom. Furthermore, Bloom had never provided a final walkthrough, which *as specified in their own contract*, is when payment is due. The attorney continued to disregard this information & told me it didn't matter if I was overcharged, it was a "lump sum" contract. Wow. I explained once again that Bloom had promised to provide a line-by-line, and he said he would just let the court decide. I was in such disbelief that I went to Bloom the following Monday with my checkbook to try to sit down with the operations manager, Emilie, and pay the true balance due. Emilie wasn't there, but the rep at the office called her, and Emilie said she would try to reach the accountant & call me back. The office rep asked if I'd like some tea, said "It sounds like this has been really frustrating," and offered me a seat so I could wait for Emilie's call. 20 minutes later there was a knock on the door, and I could hear someone say "We hear there's a disturbance here?" IT WAS THE POLICE. Yes, you read that right -- Instead of having her accountant sit down with me or sitting down with me herself & providing the information she had promised, the owner Cindy had called the police, lied, said I was causing a disturbance which was absolutely untrue, and had me escorted off the premises. And this, again, was when I was *trying* to pay the true balance due! It was totally unbelievable. I went immediately to the BBB to file a claim, which 2 weeks later Bloom has yet to respond to, meanwhile their attorney continues to bully me via email & moved ahead with filing a lien against my home. Cindy is now saying I refused the walkthrough to apparently create grounds for a lien, which is another out-and-out lie. Never in my life would I imagine the owner of a company would behave in such a way. The amount of stress this has brought & sleep I have lost, I can't even say. And all this because Bloom refuses to honor their word & provide the promised information, when I have said every step of the way I am more than happy to pay for what was actually installed. Who *wouldn't* want to see detailed numbers after discovering they had been overcharged? Again, stay as far as you can from Bloom Floralscapes and Cindy, and if anyone you know is considering working with them, tell them to beware. UPDATE 8/15/18: Bloom's attorney is now threatening a defamation lawsuit because of this factual account. That's an interesting way to try to keep people quiet, isn't it? UPDATE 8/21/18 Bloom finally sent 2 reps for the final walkthrough, and *once again* showed up without the promised line-by-line, because "our attorney told us not to." Taking the insanity to the next level, the owner's boyfriend started harassing me on facebook with all sorts of false claims & accusations. I finally just wrote a check to get these people out of my life (and because I was truly concerned that Cindy's boyfriend might vandalize my property, or worse). On principle, I am furious w/ myself for doing this, but couldn't imagine dragging this nonsense out any longer, especially w/ someone who appears to operate with no moral compass. read more

I am thrilled with the landscaping Bloom Floralscapes did for me. I'd stressed about my backyard for years before I found Bloom on my neighborhood website's recommendations. I got in touch with the owner and within a few days, I met with a designer/planner who asked a lot of questions, listened to me, and delivered a comprehensive design with a map, plant names, placement rationale, itemized costs. He gave me time to research the plants before I signed the contract. A big crew came to my house and spent several days removing existing overgrowth and preparing the soil. The planting, mulch, and rock was done practically before I knew it. Over the first winter, Bloom stayed in touch with advice for caring for the new plants. A designer/planner came in the spring for a thorough examination, ideas, and recommendations about replacing a few plants that hadn't thrived. What I appreciate most about Bloom Floralscapes - besides how much I like the results - is the staff's attention to detail; experienced project management; practical solutions; and ability to stay within budget. I'm grateful for Bloom Floralscapes' commitment to me. I highly recommend this local company for residential landscaping services. read more

Basing this review on their telephone customer service alone. After not responding to an email I sent to inquire about a project I'd like to do I called the office. Before I could finish explaining my project I was told that I would need to know the square footage of the area I needed help with. Okay makes sense. However since I wasn't home I asked the square footage minimum and that I'd measure my yard and call back. I was transferred to someone else since the person I was speaking to couldn't give me the minimum measurement I would need. The person I was transferred to, without even hearing about what I'm looking for basically told me I need a project of at least $10,000 to have someone come out to evaluate my property. Okay... so how am I supposed to know the amount my project will cost if nobody will come give me an estimate? Extremely rude and I can find someone else who will want my money. read more

I loved working with Cindy and her team! And I absolutely love our front landscaping. Such personalized service and great product. Thank you! read more

I am thrilled with the work done by Cindy (owner) and Maggie (designer). They came up with several designs for my impossible front yard. They truly listened to what I wanted and needed. The work was done quickly and efficiently and the end result was pretty spectacular. I received a post card from a neighbor saying that driving past my home made her smile. Looking out my front window makes me smile, too. I plan to have Bloom Floralscapes work on my back yard next year. I couldn't be happier with their work. read more

We really enjoyed working with Cindy and her team to design our back yard and add plants to the front. They brought us great ideas and worked with us to meet our timeline and budget. The design was great and they were flexible as we continued to make changes late in the process. We are loving our outdoor space.We would use them again and recommend them to others. read more

They are great~ The come out when they say, they do the work, charge me the quoted price, leave, and follow up to make sure everything worked, which it did. Seems like other reviewers have unreasonable expectations. read more

Thank you to the team at Bloom Floralscapes for their professionalism. The design process was easy and it looks great. I love the choices of color they used and our fence looks great. read more

Cindy and her team are top notch! You cannot go wrong with their services. I have worked with them as a commercial contractor for a multi-million dollar portfolio for over 12 years and they are my go to team year over year. (Please keep in mind that I bid all of my contracts every year to ensure I am delivering the best service at the best price to my tenants and they are always competitive!) Bloom has won awards at my properties for the stunningly beautiful color programs Cindy and her team designs and maintains. Bloom as also worked on a very large rehab project exceeding $250,000 dollars for one of my sites and Emilie's level of communication to tenants and guests far exceeded expectations and the outcome of the project was exactly what we imagined! Retailers are not always open to their front doors being disturbed during business hours and I never received a single complaint in the 2 months the project took place....That speaks for itself!!!!! Emilie's attention to detail and micro managing personality is a huge reason for the success of this rehab project. Bloom Floralscapes is a boutique business that gives any national company a run for its money! The owner herself is available at any time to speak with you or walk your project, however; her staff ensures you never need her involvement. Don't hesitate to use them! They are the best! read more