The staff and Doctors at Jackson Creek Dental are all professionals and very good at what they do…read more That's why i keep coming back for maintenance and specialty work. I trust them to do what's right, and to help me learn what I need to do to have the best possible dental hygene.

Dr. Tschetter and staff are professional and made me feel very comfortable before, during and after…read moremy crown procedure. I would highly recommend this office to anyone looking for a team that will help you to understand what you need to know about your options, recommendations and general, dental maintenance.

They told me I didn't have an appointment today, but I did and I have the appointment card to prove…read moreit. The woman at the front desk acted like I was crazy out of my mind for saying I had an appointment today . They offered no apologies. and made no attempt to reschedule. They did tell me that I could wait an hour because the hygienist had a patient at 12:30, which was supposed to be me. Prior to this, I had billing problems with them. One time they didn't bill my insurance. When questioned, they said it was because the image of the card I sent them was blurry. Instead of telling me that it was blurry and asking me to send a new one, they just didn't bill insurance and kept sending me bills. ??? I sent a new clearer image to the 2-to-3 different phone numbers they told me to text it to and I guess one of them finally worked and they billed insurance. Then they told me there was a balance still due so I called and the woman, and over the phone she said the remaining balance was $23 so I paid it. Two days later I got a bill for $44. It's just these weird expenses and a very disorganized scheduling and building system. Today the woman at the front desk, even though I was clearly upset when I left shouted "have a nice day!" after me in a passive aggressive way. The hygienist I had was good but the billing and front desk staff are unacceptably bad. I'm happy to be moving.

Always been exceptional and outstanding. With Dr. EADS retired now, not sure how it will be going…read moreforward.

Happy to have found a dentist who respects the fact that it's MY mouth and my decision about how to…read moreproceed with recommended treatment(s). Dr. Cummings thoughtfully answers my most off-the-wall questions about his treatment plan and dental health in general, and then says, "call me back if you have any more questions". Appointment scheduling is efficient, too - the one time he was running over-time on the patient in front of me, he came out to the waiting room and told me how much longer it would be. I just wish there were more medical professionals out there who treat their patients with this kind of respect.

Great experience all around from check in to check out. The interior is beautiful, spacious, warm…read moreand welcoming, very well decorated. Staff was all very nice, more importantly the hygienist, Stephanie was amazing!! Professional, knowledgeable and super nice. Dr Cummings is great as well, feel confident in switching to this practice, so glad they came to the area!

Rude and rough. I went in for simple x-rays, and will never go back to this place. The dental…read morehygienist was rough, the dentist was rude! Never ever going back

This was the worst experience I've ever had with a dental office. I made an appointment MONTHS ago…read morefor two broken teeth. I have autoimmune diseases that affect my health in various ways. One tooth was so incredibly painful! They told me that the soonest I could get in was today, January 30th. I think this was 3 months after I called. They told me in the meantime, I could go to the emergency room, or get antibiotics from my doctor. My doctor did help me, thank goodness! They texted me that I had an appointment today, which I was aware of. I didn't know I needed to text back. I also missed a phone call from them the same day. Apparently, they cancelled my appointment and I didn't know. I went in today with my husband who took the day off from work to be with me. My anxiety was already high because it was a brand new dentist office for me and I was nervous about my broken teeth. The office manager came out to explain what had happened. At first she said my appointment was cancelled because I didn't respond to the text, then she told me it was cancelled because someone was sick that day. That made me upset, because I felt like she wasn't being honest with me. I asked her which one was it and she got angry with me! She raised her voice and started yelling at me that I was being hostile! I was upset that my appointment had been cancelled, the fact that I had waited 3 months to even get in with 2 broken/infected teeth, she was being deceptive about why they had to cancel, and also, the text didn't make sense and had improper grammar. I didn't read all of it the day I got it, because the first sentence was just confirming the appointment that I had made. I asked her to speak to someone else (hoping to stop the yelling she was doing), but she said that she was it and she was the office manager. She wax extremely rude and condescending and kept talking over me. I asked her to please stop and can we just look at the next available appointment? She got belligerent and told me she was done with me and to leave. I have NEVER been spoken to in that way from an 'office manager '. I'm glad that I did leave because if that's what they see as professional, I don't want to have any part of their business. They need to be more understanding and empathetic when it comes to stressful situations. They definitely shouldn't have someone so rude representing their office. It was disgusting and demeaning! I don't know how the service of the technicians and dentists were because I never got to see them. Instead of giving me the run around and trying to put me in my place do the was 'right ', all she had to do was calmly say, "I'm sorry there was miscommunication, let's see when we can get you in next time." She argued and blamed me instead snd said I was being hostile. She definitely shouldn't be working in a customer care position!!!

Everyone is kind and professional. If feels like a small locally owned group and you can tell that…read morecustomer service is priority.

I ended my time at Bloomington Dental Group in 2014. On 2 separate visits Dr. Howder mixed up my…read morechart with another patient. The first time he entered the stall with the intent of pulling a tooth, luckily I stopped him before he completed the task. The second time he started the visit by reprimanding me for not getting 8 cavities filled at my last visit, again he had mixed up my chart with another patient. The last straw was when at a visit I told him I had been waking up in the morning with a tense jaw and was afraid that I had developed night time grinding and asked for recommendations on how to manage it. He rolled his eyes and said, "just stop". Not exactly the most helpful suggestion for managing an involuntary activity when you're asleep. I switched dentists and discovered that I have a misalignment contributing to night time bruxism which was treated with a bite guard and adjustment.

Front desk gals are not very nice and do not cater to patients…read more For a long time patient I do not recommend this operation at this time

Super impressed. I have been seeing another dentist in Bloomington since 2016. I liked his office,…read morehowever, their dental equipment is not modern (you rinse with a paper cup and spit into a sink) and I never felt like I was getting the best possible cleaning from the hygienist. My partner has been going to BFD since we moved here, so I decided to give them a try. Went in today and had x-rays taken with state of the art equipment. Andrea, the hygienist, was great. She explained everything she was doing. She then gave me a really excellent cleaning. I honestly felt like the first REAL cleaning my teeth had since moving to Bloomington (even though I just had one at my other dentist's office four months ago). Dr. Shirley examined my teeth and talked to me about a filling that I have lost recently. He was friendly, explained everything that would be done when they replace the filling and spent a good amount of time with me, answering all my questions. Andrea explained the cost of the upcoming filling procedure so that there will not be any surprises when I return. Large office, plenty of parking. A bit weird getting in and out of the lot due to road work but that should be completed soon. All in all, a really great experience and I am one of those people who really HATES going to the dentist. Now I just need to call and cancel my cleaning appointment at my former dentist's office, because Bloomington Family Dental has won me over. I am an avid Yelp user and the negative reviews of BFD had kept me away. Regardless, don't let the negative reviews sway you. If you are looking for a Bloomington dental office that is modern, friendly and thorough, I highly recommend this office.

This is the 2nd review I have left for Dr. Whitlock's Dental office. I have been going here for…read morewell over a year now and I have nothing but positive things to say about their staff!! I had some composite bonding done here awhile back. I left a message after hours to see if there was any possibility they might be able to see me the very next day to repair a small chip, as I had a formal event that weekend and was hoping to have it fixed before then. They squeezed me in during their LUNCH hour the next day to repair my tooth! Their customer service is wonderful and their staff are always so incredibly kind and helpful! I would highly recommend this dental office to anyone!!

Very pleased with my experience at Dr. Whitlock's office. After a long and challenging implant…read moreprocess with a different dentist, Dr. Whitlock was recommended to me. The initial appointment where the impression of my teeth was taken was a bit weird. It was late in the day, there was a big remodel happening at their office and a patient fell down on their way out of the exam room. It wasn't a great first experience. The appointment to have the crown put on my implant went much better. Sadie, who was working with Dr. Whitlock, was very nice. Dr. Whitlock did a great job explaining to me what he was doing. The procedure was painless (except for the sting of the Novacaine shot) and the crown fit perfectly. I will be going back soon for a cleaning. Happy to have found a new dentist.

I get excellent dental care by Dr Brewer and his staff. Been with their office since 1979. My teeth…read moreare in great shape!

Poor communication skills, not compassionate in delivering treatment options, minimal professional…read moreskills on follow-throughs.