Had these guys out recently for a heating issue and ended up being really impressed with how everything was handled. You can tell right away they know what they're doing. The tech showed up on time, walked me through what was going on with the system, and didn't try to overcomplicate anything. They fixed the problem quicker than I expected and made sure everything was running properly before they left. I also appreciated that they cleaned up after themselves, sounds small, but it makes a difference. Pricing was fair and upfront, no surprises. I've dealt with other companies in the past where you feel like you're getting sold on things you don't need, but that wasn't the case here at all. If you're looking for a solid plumbing and HVAC company for repairs or installs, I'd definitely recommend them. I'll be calling them again when I need service. read more

If I could give zero stars, I would. I hired this company to fix a drainage issue at my property, and they managed to fail at every possible step, costing me nearly $1,000 in the process. First, they charged me over $850 for a "diagnosis" (about 2 hours of work) where they used a video snake to determine there was a blockage from grease. The technician gave us two options in a PDF and suggested arranging an additional appointment for jetting the pipes. I called the company back over the weekend and told them id like to do the jetting. The email regarding the jetting quote said "When you would like to book one of these services, please give our office a call at (781) 706-4682!". There was also a link to sign on the PDF quote but it was invalid so I called instead. The second visit was even more pathetic. The technician showed up completely unprepared, confused, and without the equipment required to actually perform the work he was sent there to do. He told me that since I didn't "sign the quote" they sent over he didn't come with the tools or second worker needed to do the job. Despite the fact that they couldn't complete the service, they still had the nerve to charge me an additional $125.00 dispatch fee for essentially doing absolutely nothing. After wasting my time and money, I finally brought in a real professional who actually knows what they're doing. The problem was solved within an hour and a half and I was charged $300. Do yourself a favor and use a reputable local plumber because big companies like this just take advantage of hard working people. I am a first responder- I work hard, long hours to make average pay and this was a huge hit for me and my partner. Blue bear is the most incompetent service experience I've ever had. Please, do better. read more

I had blue bear install a new combi boiler this fall, after coming down a few thousand on price, they did a great job and completed a sizable project in a day. After the boiler spend I was signed up for their "membership" but I didn't realize how expensive they were for normal plumbing needs. I thought when a quote was given for 2100 to replace a leaky drain in a bathtub it would take two people 3-4 hours. Expensive but I could understand the premium. Apparently I misunderstood and Instead one person showed up and charged 2100 for 3.5 hours... Even parts were 400, labor and general overhead was 425 an hour? The most insane part is this included a 10% member discount... Almost offensive pricing for a fairly straightforward fix....live and learn I guess. Their office explained this price was quoted as fixed fee and accounts for overhead extra time etc I'm still unsure how you approach 300 an hour for labor and overhead let alone 425.... I appreciate they provide a warranty flat cost etc, but the math just doesn't math here..it seems like other reviews are in a similar boat. Warranty and flat pricing is great but to what end? Overpaying each time? I think I'd be hard pressed to find any plumber saying 425 an hour is normal... The person who came out was excellent and super nice not his fault at all as an fyi read more

Update: Christopher, your response ignores our history. I've been a 'Blue Care' member paying $30/month, yet I'm still being quoted $800 for a $65 part. This follows an emergency fix in October where I was charged $1,356.11 for a $250 pump--a repair I now suspect wasn't even the issue. I gave your company a second chance to prove you value your members, but it's clear your 'maintenance' program is just a foot in the door to find new ways to overcharge. I'm essentially paying a monthly premium for the 'privilege' of being exploited. Buyers beware: a membership here doesn't buy you loyalty; it just makes you a recurring target for massive markups. Subscription canceled. read more

There are a rip off takes pictures of somebody else's air conditioning Unit and tell them it's yours and that you need to have a whole new system put in. They should be reported to the better Business bureau which I'm going to do read more

Blue Bear was absolutely amazing, I just installed a 3 head Bosch mini split system in my home, this service was a complete white glove service. The install team (Nick and Andre) were super nice and professional and the project manager Jake helped me figure out the perfect system for my home. I have worked with the other project manager Zackary in the past and he was very very knowledgeable and helped me out a lot as well. This company is absolutely 5 star from the estimate to the finish of install. Can't thank you guys enough for all the hard work. Also thank you to the team in the office for booking the appointment as they were very responsive. Great work and well done!! read more

I have been apart of their maintenance program for just under 2 years now. Had them come out to just check on my AC unit since its getting hotter and its one of the services they offer with being in their program. Guy showed up 2 hours after the initial text saying he was only to be there in 30 minutes, so he was already super late. He got mud and insulation all over my floor, then said he would clean it up. Looked at my AC unit for 10 minutes, sat in his car for another 45 on his phone, and then came back with a "you may need to change your capacitor soon, here is a $610 bill to do that". Didn't explain why or anything when asked. These things cost $20 dollars at any hardware store. I would understand the price if this was a weekend or late night emergency call, but it wasn't any of that. I scheduled this weeks out. My AC is still working fine! But I went and bought a capacitor just in case it does stop working. These guys price gouge you and the technicians are just trying to take advantage of you. The technician didn't even end up cleaning up after himself, he just left. Horrible service, horrible company. Stay away from them. read more

Excellent fast service. Great courteous crew who cleaned up after furnace replacement.Reasonable price.

Fixing/replacing a leakingk itchen faucet started at over $1400 and ended up costing $986.34; took approximately two hours, including a trip to purchase a new faucet which was inferior to the faucet that was replaced; was told by technician/plumber that Blue Bear charged $350 an hour. Almost $1000 - that's a lot of money for a new effin' faucet. Never again. read more

Marc, please read this, when people contact a plumber or electrician, the one thing they're thinking is "please don't let me get ripped off". You are one of the companies that rip people off. Read your reviews. You take advantage of people that trust you. I wish I had read your reviews before hiring you. You never answered my question with a simple yes/no if you felt it was fair to charged me $1,100 to replace a $85 valve that took your tech 45 minutes to replace. I understand why, because if you said no, that means you acknowledge you ripped me off. If you said yes, it's ludicrous and there's no possible way to defend it. I really hope that as a human being you revaluate how you conduct you're business because it's shameful. Read your reviews man. 2.7 stars. The service is good, but if people were allowed to give 0 stars, you'd be below 2 because of how you operate. read more

We paid them a subscription monthly fee for a year. We did not use the included air conditioning or heating annual cleaning. We ended our subscription today and asked for the a/c service we already paid for. The staffer denied it. Since we already paid for it, this is a breach of their contract. Be careful using this company. read more

Dependable, but wicked expensive. Has a leaky toilet with a screw/gasket that had been corroded. Would have been fine as a weekend project to fix myself, but I was in a time crunch and needed it done the next day. The Pros: They answered the call and came next day. Friendly enough techs, diagnosed the issue (which was obvious), and gave a quote on the spot. The Cons: They charge 2-3X what others would. Parts cost ~$30, and it took them ~45 minutes to fix the toilet, but they charged $600. I had them do the work, but spoke to some other folks that weekend who told me they typically charge ~$200-250 for this type of fix. Overall - if you have an emergency, Blue Bear is quick to respond and will get it fixed, but be prepared to pay a hefty premium. read more

Ridiculous high prices to replace a leaky faucet. Luckily a friend will come to the rescue.

Technicians were great. However prices were not explained to me at all. The service ended up costing me so much more than expected. I was told for a fixed fee they will recite the problem. I paid $400 just for a diagnostics that did not solve anything. I just wish they were transparent on how much I would end up paying. I may have decided to do something different. Chris : I would like to explain to you what happened and get your help to resolve read more

I have used blue bear for all of my plumbing needs! They are responsive , efficient, and friendly. They have installed all of my major systems and have always done a great job. Josh, Tim, Patrick and Jack are all great! Chris Murphy is running a great business! I can't wait until they expand to Rhode Island as well! read more

Well that stinks. I was slapped with a high water bill this quarter, waited a week to get these guys in, to investigate. Determined a slow leak in the valve and seal of a toilet. Price was higher than expected ($550), but the issue is fixed. Daniel, the technician and his colleague were professional and pleasant to work with. read more

I called them to run a gas line for my fireplace gas logs. I asked for a ballpark estimate, they said can't do until we see the home, fair enough. (BTW they charge $130 just to come out.) They looked at the home boiler and fireplace and provided an estimate, which they said was a flat rate (if you have flat prices, why didn't you tell me the price when I asked for a ballpark estimate?!). Anyway the estimate was over $2200! I laughed and told him to leave. I called another plumber and had it done for $700. Look, I understand prices can vary but 3x! They charge you the $130 because they know you likely won't select them. I'm thinking of filing with the BBB because this really bothered me. read more

I had Blue Bear out for a plumbing quote, upon taking apart the shower head they recommended a project that would include opening a wall and over $2000 in work. They put the shower back together with a washer upside down leading to a significant leak. This was found when a master plumber came by and completed the same project without opening a wall for around $400. Not only did they leave the property in worse condition than they found it but charged for the estimate. Be careful and get a second estimate when using this company, in terms of reliability they did cancel the estimate the first time without notice after taking a day off from work. read more

Scott was very professional, knowledgeable and kept us informed about all the work that was needed in our old house. Scott has a great work ethic and he was never demanding with his suggestions although we had all the work done anyway because ultimately it was going to have to be done sooner or later. I would highly recommend Blue Bear. We just signed to have Blue Bear as our plumbing company. Very happy with the work that was completed. read more

We had Matt M come to our house and we have pretty aggressive dogs. We have always been wary of having someone come into the house for work. Matt M handled the situation with such pose and grace. Our dogs were a puddle of love in his lap by the end of the visit. Anyone that has an an aggressive dog that can't handle a strenuous situation should not feel hesitant to contact Matt M. Not only could he handle our boisterous dogs. He did exemplary work on our HVAC system and it's working perfectly now. Thank you Matt M!!! read more

In January of 2021, our sewage pump failed. Blue Bear replaced it with a new one and convinced us to sign up for their "membership" to save on that and future repairs. In June of 2021, the new pump stopped working. Blue Bear came to inspect it. The two "plumbers" told us that we needed 1) our pump cleaned 2) a new shutoff for our toilet 3) they would have to "rebuild" our toilet 4) two new shutoffs for our bathroom sink 5) a new faucet 6) a new hot water shutoff in our basement. This included four quotes, which ranged into the thousands of dollars, which included over $800 for just the three valves. After my wife and I asked them lots of clarifying questions, we determined that "rebuilding" our toilet simply meant replacing the fill valve, which costs $14 at any hardware store. I know nothing about plumbing, but I have replaced three of those valves myself over the years without any difficulty. They wanted upwards of $400 for this. When I asked them whether we could upgrade to a pump with a better impeller, they insisted multiple times that our pump does not have an impeller and we were better off without one. I asked them for the model number of our pump, and then I googled it. It does in fact have an impeller. We eventually asked them to simply clean the pump and replace the hot water shutoff in our basement. These tasks cost us over $500. After they left, we replaced the toilet shutoff ourselves. We intended to replace the sink shutoffs too, but when we tried them, we found no issues with them. They continue to function just fine to this day. Given their ignorance and continued attempts to unnecessarily up-charge us, we will never use Blue Bear again. We will instead find an honest, knowledgeable plumber. read more

First appointment I had to reschedule after waiting all day for them. Second appointment Chris the Plumber and Mike the HVAC technician were both excellent. Unfortunately their prices are outrageously sky high. I felt I was over charged. If money is not an object hire them. I will not use them again. read more

I had a toilet leak that was leaking on the ceiling of the apartment below me. The wax seal had to be replaced.. simple job . They sent a subcontractor Red Rhino Rooter that charged me $509 for a job done in an hour. Ridiculous and unethical. I would discourage anyone from using them. read more

I first privately messaged the company via Facebook and no response 13 days later. This is what I sent: "Just wanted to let you know that we had Caleb do some work related to a kitchen remodel and we paid $5000 for services, we never received an itemized bill for services and were very pressured at the end when we opted not to install a Water Pressure regulator for an additional $1500. Overall I am not upset at the work he did, but I never got to see details of what we paid for and. Felt like everything extra he did was another $1500 every time. It was that last up sell that seemed suspicious and when I checked online $1500 for work was double the high rate for installation. I knew your services were a premium but when we previously worked with Connor we felt he was fair and knowledgeable. This time we felt like we were overcharged and then it felt sleepy when he was suggesting to my partner that your company would not warranty the service they did if we didn't do the upgrade. I am telling you this not because I somehow expect we will get a discount for what the work should be, even though I believe that would be the right thing to do, but because you should know what employees are doing that hurt your reputation. At this point I wouldn't feel comfortable recommending your services and that doesn't feel good. I messaged privately because I believe that if something like this happened in my business I would want to know so I could do something about it and have a chance to retain a customer. Good night" Never heard back, although someone did give it a thumbs down and then removed it a few minutes later. When the owner commented on a public post on a local board, I posted that I didn't recommend them and in my research I found they pay their young plumbers commissions which means they are incentivized to upsell and overcharge. And by the way I was able to get the water pressure valve installed for less than half and that plumber pointed out that when Blue Bear Installed the water filtration system, they should have tested the water and shown me the results. [Edit: I thought I had seen a job posting mentioning commissions, but I misread something and wanted to correct that.] Don't recommend them at all and it is obvious the Owner isn't concerned about his customers, just getting more money. And the $5000 was for water disconnect/reconnect, attaching a garbage disposal, adding a whole house filtration unit (a $54 Watt Whole house filter) and adding some silicone sealant to the edges of two sinks in the bathroom. [Update: Spoke to the Chris Murphy, Owner, which the number below is not his direct line by the way. He said he will email me an itemized invoice since I never received one. He said the work done was valid, although he quoted me that in the invoice the cost to install the garbage disposal was below $500 not the $1500 we were told by Caleb, but this discrepancy didn't seem to faze him. In the end he agreed to credit back $99 which he said was the fee they charge to come out. I explained while I disagreed that was enough to bring back my trust as a customer, I respected that he was at least willing to credit back some amount. I wish them best and do hope that they are able to work on being transparent and not pressuring people, but right now I still stand behind my review as I am not left feeling confident they would charge the same to every customer.] [Update 1 day after call, I still have not received an emailed invoice as promised.] read more

Short version: Oh hell no. Got it done two days later for 1/3 the cost. Pros: They came out pretty quickly while other plumbers never returned texts or calls. The plumber was a nice guy and wholly embarrassed at what they are charging. Cons: Waaaaaaaaaaay to expensive. We had a new kitchen drain install quoted at above $1,500+ once they arrived and took a look. Mind you - the kitchen drain and faucet install only, the new sink was already hung and the faucet parts already paid for and on the counter, just needed it hooked up. Poor kid was sheepish in showing us the estimate, repeatedly saying "don't shoot the messenger." read more

I used Blue Bear to look at a few pipes as part of my home inspection due diligence. They are on the pricier side of services so if you are on a budget, it's probably not your best option. With that said, you get the service you pay for. Their customer service was easy to work with to get service scheduled. I got confirmation emails and a text that my plumber was on the way. The plumber was pleasant and took his time to explain everything. I received a video of his pipe inspection along with a full write up for my records. Definitely a lot of extras that you don't get working with a normal plumber. read more

My mother, a senior citizen, used this company when her toilet would not flush properly. After all was said and done, she had a new toilet, but the bill was over $2000. First, they sent two separate people. The first one used an auger to fix the clog and it cost $625! The second said that the toilet needed to be replaced and charged over $1300! I called and expressed my disappointment at their pricing and got nowhere. This company is a scam. read more

Absolutely the best customer service and technical product team that we've ever worked with! We installed two heat pump units and four digital thermostats - and it had to be compatible with our existing hydro-air system. These guys were AMAZING - the work they did was absolutely professional. And they were nice to work with, they kept my home spotless, they helped me learn how to program the units, and followed up when we had questions. Blue Bear is exceptional. read more

Was very disappointed to find out the plumber was unable to fix our issue with our stove gas leak. I told the initial rep that this was for the stove but they did not advise that the plumber wouldn't be able to assist with appliances. Plumber was very upfront and told me he would not be able to assist with appliances as soon as I told him the issue. To no fault of the actual plumber, he was professional, on time and communicated well. Unfortunately, I paid $125 for nothing. read more

A Blue Bear technician arrived at my home to service our Navien water heater. Within thirty minutes, this technician told me our heat exchanger was "completely corroded" and recommended I purchase a new unit with a filter at an estimated cost of $8300. You can imagine how surprised I was to hear this news given our home is only six years old, therefore the heater itself is only six years old and still under warranty. Further, it had been flushed and serviced in July for routine maintenance. I went ahead and called a different, well recommended plumbing company for a second opinion. The technician showed me the heat exchanger and I too saw there was no corrosion. This technician is trained annually by Navien in New Jersey, and found the problem to actually be an issue with the air pressure sensor. He worked with Navien to fix the issue and replace the air pressure sensor at a cost of $75 which is $8225 cheaper than BB's recommended solution. Not only did Blue Bear incorrectly diagnose our issue, but instead of working with Navien, they tried to take advantage of me by recommending an $8300 solution which is three times as much as a new unit at Lowes or Home Depot costs. Further, when I spoke to the office manager, she told me that 6 years was a reasonable age to replace a water heater even though Blue Bear's own website states "Tankless units often last for up to 20 years". BB is just out to make money, not to actually help solve your issue. read more

Utterly disappointed these guys asked me 21K to replace a boiler! Highly do not recommend them!

I've used Blue Bear in the past so called them last week because of a gas smell from our stove. A plumber came and closed the gas valve to our stove. They do not work on appliances so recommended that we replace the stove. Once I got a confirmation date on when the new stove would be delivered I called Blue Bear to inform them the delivery date, and set up an appointment for the following day, Friday 5/12/23. They never showed up to connect the new stove. The Blue Bear plumber closed the valve over two weeks ago, the appointment was made 5 days ago. My wife called them at 3:55 P.M. today and was told we would have to wait until Monday. read more

I needed a new faucet. My old one broke at the fitting so I had to shut water off. I got jerked around by 2 Thumbtack approved plumbers. I called Blue Bear. They got a guy there in a couple hours. The guy did a good job. Here's where I want you to pay attention. It cost me $849 bucks! You read that right. They knew I needed to have water in my kitchen. They knew the had me over a barrel. I had no choice. btw, I didn't find out until the plumber got there ALL I CAN SAY IS READ AND HEED! BH read more

These guys came to give us an estimate for installing a water heater and I figured while they were there, they could fix 2 leaky valves. When they gave their prices for replacing the valves (1 outside faucet = $450, 1 gate valve = $350) I was appalled at the prices and said I'd find someone else but then they said they'd told my wife there was a $110 "estimate fee" I'd be on the hook for, only waived if I did the work right away. So I did the work but felt trapped - awful. Last time I'd replaced valves it cost around $250 - within the 1st hour "visit minimum" for a plumber charging for time & materials... These guys did a good job, were in and out in 45 minutes flat but they are EXPENSIVE. If you're super-busy and want responsive ppl, they could be for you but for most of us the cost will knock you off your feet. Ps. their estimate for installing water heater attached. As stated by the owner below, this estimate DOES include $600 cost for an electrician to run 21 Amp cables from breaker panel to utility room, thru house (10 gauge). Having done this personally, fishing cable thru is time intensive, is a MUCH bigger job than swapping out a couple exposed water valves... fortunately the subcontractor allowance at a far lower rate than the plumbing piece. read more

Blue Bear Plumbing Heating & Air - Plumbing Near Me - Norwell, Massachusetts

Ridiculously expensive prices with terrible customer service. They actually hung up on me when I disagreed with what they were saying.

They do as they say. Same-day service is a godsend. The service person was perfect. He did the job as fast as anyone could and prevented a very big headache from happening. I totally recommend blue beer plumbing. read more

Be advised these guys charge $298 for a simple descaling of your on-demand hot water heater. Extremely exorbitant price. Less than $20 in white vinegar, a $10 washer hose kit, a sump pump, and a 5 gallon bucket and anyone can do this themselves for a lot less. Takes about an hour. Lots of videos online of how to do it. Oh and the cancellation policy changes at whim. We were told 24 hr cancellation policy after they had called us and arranged the appointment. They called on a Tuesday and set the appointment for that Thursday at noon. We called and cancelled at 10 on Wednesday morning and were charged a $25 cancellation fee. They seemed ok when they were installing our hot water heaters, but now I'm wondering if they overcharged us for that. We didn't do much searching which is on us. read more

I called blue bear to unclog my kitchen sink after months of the water backing up. A plumbing tech, David Mejia, was at my house within an hour and spent much longer than anticipated clearing a clog on the edge of my septic tank. The plumbing in my house was done by the previous owner and simply put is a mess. David was professional, polite, and did a great job. Highly recommend this company. read more

Almost got ripped by these guys, they came on site to replace the pipe that you see in the picture with white tape on it and ask for $427 , i got away with $125 just the fee for them to determine the issue and replace it myself! Be ready for it if you call them ( half hour of work 427$ ) read more

Blue Bear Plumbing Heating & Air - Pipe - Plumbing Near Me - Norwell, Massachusetts

Came home and found no hot water. Called these guys and got immediate response. They came next day surveyed the problem and gave me a couple of options. We agreed on one and a couple of hours later it was done. While there they also did a maintenance check on my entire plumbing system. Clear, direct, professional! My initial reaction is Impressed! read more