Pool was starting to yellow the day immediately following cleaning. I reached out every day for the following 5 days with no resolution (still not resolved). Just excuses that they were short staffed. Embarrassing levels of customer service. Act as though it is a privilege for you to pay them to not clean your pool. If you are thinking of using them, run!!! read more

See all

ZERO STAR RATING. After 2 months with 'blue science pools" .Look at the photos, AFTER my weekly service. Guy arrived on his phone talking investments, never put his phone down, stood on driveway after "cleaning" still talking, guy in his truck still blabbering away. Actually yelling into his phone, scared my wife. Was here 11 minutes. Did not clean pool skimmer baskets, did not clean filter skimmer basket, did not add chlorine tablets, did not brush pool walls and steps, debris floating on top, no chemical added. Chemical adjustment was needed, I tested myself. Pool is green after 2 months of "professional" service. Tech told his boss he did all above, pictures and video do not lie. In 13 years worse pool has ever looked after 2 months with blue science. Should be called " Green Fictions" not "Blue Science". Fired. Stay away from Blue Science Pools...PLEASE! read more

See all

What a joke. Come for 10 minutes once a week and do nothing. Pool is turning green. They dont add chemicals like promised. Do not add chlorinated tabs as promised. Lazy and unprofessional. read more

Chris Parmer came today to "clean" our pool. He sat in his truck almost the whole time! He then proceeded to throw some chemicals into the pool and drive away!! Needless to say, it was cleaner before. He was only in our yard for one minute, 2 minutes tops. Absolutely unacceptable - this is the 4th time this company has come in to take care of our pool, and every. single. time. they have failed to vacuum the pool floor. So disappointed!! Can't believe my family and I hired these guys!! It wasn't cheap either. Do yourself a favor and hire a more professional company. See photos for reference. read more

See all

They earned their rankin! Terrible service! Quality of service and response is poor at best. I would never use this company again! They did a poor job on cleaning and when asked to respond back out their response was to try and upsell me! read more

Avoid them. The only reliable department is the billing department I hired them to service the pool weekly, that does not get done. I have call corporate office to get the pool serviced as agreed upon in the contract. I was told I would get notifications when they would be servicing the pool, they don't call, text or notify you when they are coming. My pool has not been well maintained at all. I urge you to please use a different company for your pool if you want actual service. Don't get scammed read more

They Acid washed pool at a big big price, looked no different. Got another company out 2 months later,half the price they did it right. Blue Science is a rip off. They are stinko. read more

They came out and fixed my hot tub. It took 10 seconds... LOL. But the education / how to was priceless. I needed that!! THANKS!

"This company delivered a terrible and unprofessional experience. After I discovered they were trying to fraudulently charge me for materials that were never delivered, instead of correcting their mistake, the manager harassed me. No customer deserves to be treated this way -- dishonest, abusive, and completely unacceptable behavior. I strongly warn others to stay away from this company read more

Stay away. I had been using them going on 2 years and had little issues. Ever since the start of 2026 service has been horrible. My pool has been green with algae for months and they have done nothing about it. Each week they send out a different technician to "clean" it yet all they do is skim the leaves and test chemicals. None of them know how to properly clean and maintain a pool. They've also not shown up at all and no one can give me a a reason why. I called to cancel the other week and the service manager assured me they would have my pool properly clean in no time and offered to credit me for a few cleanings so I am not charged. As I first suspected, that was nothing more than empty words. My pool is still green, they didn't show up for 3 cleanings I was promised and was not notified why. On top of all this, I got an email on 4/22 saying rates were increasing $5.41 per week to account for chemicals and labor. Stay away. read more

Jacob provides excellent service. Very friendly and very good at his job. Five stars. read more

Absolutely the worst company I have ever dealt with. My pool has been green for the past 6 months, see attached picture for reference. They caused damage to my equipment, and their only solution has been me paying them more money to fix equipment they broke. They can't bring themselves to fill up my pool when the water level is low, which eventually caused my pump to run dry. They keep no records of what has historically happened with my pool, so that field service, maintenance, and repairs on never on the same page. In general, they take no responsibility and are absolutely horrendously dumb and incompetent to work with. read more

Horrible company that doesn't care about their customers nor their employees. Their employees are doing upwards of 15 pools per day making it impossible to properly maintain even ONE of those pools. They are clueless when it comes to properly maintaining water chemistry. If you want a decent pool company, find out how many pools the technicians are required to cover on a daily basis. read more

I want to give this company a much better rating because they do have a few good guys who seem to care about doing a good job. However, they keep sending me "Jonathan" who is very, very lazy. He shows up, checks the chemicals and that's it. He doesn't like to empty the baskets, or brush.... ever. We have reached out to the company multiple times, and finally we had to ask them to send someone else. They did, for about 2-3 weeks and then Jonathan is back. They have a 20 or 23-point service (depending on what level you pay) and brushing is included on both, as is emptying the baskets. He's completing perhaps 2 of the 20-points that we pay for. If you're paying for service, there's an expectation that it will be done. If all I'm getting is chemicals checked, I can find that same deal much cheaper. This is the last attempt with this company. If they send this guy again we'll go elsewhere. read more

This company does not even reserve a star. They would send guys that were not fully trained to clean the pool. One put the basket upside down which made my pool cleaning machine make a huge noise. That's how I noticed something was wrong. After that drained my pockets. They didn't take accountability and I ended up getting with another company that fixed it. It was very stressful and infuriating dealing with them. read more

Very poor unreliable service. I started service this company for my new home. All inspections on pool with my pool Inspector were great. Blue Science came in on week one and said my pump is great, everything is great and then a week later said the breaker broke and then next day said the pump Is fried! Then gave a quote for $3300 to replace pump which costs less than $1600. Stay away from the company...... read more

Whenever my neighbor has Blue Science pool back flush the pool filter it totally destroys my property. There is green slim in my driveway and water everywhere. It seems it is easier for Blue Science to flood an adjacent property rather than roll out a drain hose therefore swamping my property. This has been going on for years. I have contacted Blue Science about the issue. This keeps happening even today. It is hard to have confidence in a company when they take any available short cut rather than do the job right. read more

Blue science is your typical larger scale pool cleaning company. The pool techs incentives are quite easy. They get paid by each stop. How that effects you is they don't spend the time with your pool and as you can see below is what the outcome is. Communication was non existent, I had to keep calling them to come back out and half the time it was just excuses. Well that isn't my MO, I pay for a service and nit only I gets a clean pool I get a damaged pool. As a business owner to customer I say beware you will be disappointed read more

Blue Science Pools - After Blue science has been cleaning my pool - Pool Cleaners Near Me - The Colony, Texas

See all

DO NOT go with Blue Science. There's a reason they have 1.5 stars for their yelp rating. They will break your equipment and leave your pools in worse shape than when you started. They don't communicate with their cleaning crew so they have no idea about your pool when they have new techs cleaning who seem to be replaced every other month. They don't take responsibility for their own mistakes and damage that they cause to your equipment, and then they have the nerve to quote you hundreds to thousands of dollars for repairs. My only mistake was hanging on to them for so long because they were cheaper than other places. Save yourself from the unending anguish and stress that they cause. Complete BS of a company. The highlight of going with this company was firing them. Oh, and they told me that they didn't take stock in Yelp reviews. Uh duh... read more

Blue Science Pools - Pool Cleaners Near Me - The Colony, Texas

See all

We switched our pool service from Davis pools when our pool turned green under their care. What a night and day difference between these two companies. Davis would literally be at our house under a minute only throwing chemicals in our pool and dashing. They never checked equipment and if something broke their typical response its not my fault. Enters Blue Science Pools. I called them on Memorial Day was surprised to get an answer. Less than a week later had my pool serviced by the area manager and my pool was clean again. He said our filter hasn't been cleaned in month, why we were having all these issues. They check the equipment, clean the pool and put in chemicals for what we were paying Davis pools. So glad I made the switch. Thank you! read more

Horrible construction job, done poorly. No f/up or customer service. Constantly make up excuses for why they cannot fix the problems they created. read more

Ok folks ,WARNING THIS IS GOING TO BE VERY LONG" but it's important you READ before deciding to use BLUE SCIENCE POOL SERVICE. IF in doubt look at reviews on GLASSDOOR, the BBB, YAHOO,GOOGLE,INDEED. Unfortunately I didn't hear about these sites till recently other than YELP. MY REVIEW IS ON BLUE SCIENCE POOLS IN SAN ANTONIO .I'M a widow raising my 2 young grandsons. I adopted them after my son died. I just terminated service with Blue Science after 2 yr. I just couldn't deal with the constant turnover in techs, poor pool maintenance, constant increases in prices, misdiagnosed problems of equipment,etc. I would give them a "MINUS 10 STARS" if I could. When I asked for a refund due to a pool analysis done which showed extreme amounts of cyanuric acid I was sent an email with a 4 page legal document to be signed. It stated they would refund me $374 ONLY if I signed a waiver to not disclose any info on them or write any bad reviews otherwise I would be sued. I told them to keep their money . I'd rather lose the money than to not warn people of their unfair business practices, inflated pricing, blackmail , etc. It was signed by CEO. YOU MESSED WITH THE WRONG GRANNY!!!! I TERMINATED YOU. NOT THE THE OTHER WAY AROUND. NEXT on to Tx.Attorney General ,BBB and News Media!! When I first signed up with BLUE SCIENCE everything was good for about 6 mo. Had an excellent tech named Victor and the husband and wife managers were great. Then they either quit or were fired. Everything went downhill after that. Also I signed up with them at a rate I could afford as I am disabled from a stroke and my only income is Social Security. The monthly rate came to $150 and cleaning the filter every 3 months they were charging $99.I later found out I would be charged an extra $42 charge for any 5th weeks in certain months. Without any notice from Blue Science the rates for cleaning the filters would go up. There was a constant turnover in techs and Field Managers. I calculated I saw about 30 techs or more servicing my pool in a 2 yr. span.I had to wonder how can my pool be serviced properly with all these new techs who were only trained a couple of days. I had to cancel my grandsons birthday party due to the awful condition of the pool. He was turning 13, a teenager, it was a big deal to No apology!! Just a few months after SIGNING up with BLUE SCIENCE I was told by a tech my booster pump to the Polaris wasn't working. The booster pump was only 2 yr.old. It cost me $800+. I later found out they had really inflated the cost. About 6 months later they said the booster pump once again needed replacing but it was still under warranty. Their repair tech from Austin came down and after waiting 2 weeks for them to come out, he said" there's nothing wrong with the booster pump" it's your timer that's the problem. Keep in mind BLUE SCIENCE charges $118 for a service call, ,nonrefundable. YOU are probably wondering WHY I stayed with BLUE SCIENCE so long. Good question as I've asked myself the same question. I stayed with them because they offerred winterization months at a reduced rate $74 from Oct.-Mar. After so many issues with maintenance of my pool and so many different techs I contacted one of the CEO'S, the only one with a listed email or phone contact, Taylor West. My issue at that time was the rising cost of cleaning the filter my original agreement with BLUE SCIENCE in 2018 was to filter cleaning @$99, it then went up to $129, now $135.00. I have security cameras with DVR recorder. It took 5 min to spray filter with water. I spoke with an agent asking why I can't refuse the 5th weeks as I'M THE CUSTOMER. She replied "our automated billing system cannot be changed, however if you notify your field managet you don't want them to come out the 5th week ,then call us and we will adjust/ refund your bill. This worked a couple of times but then was told the CEO wouldn't approve it. CEO Taylor West sent a HUGE FRUIT BASKET with his then current Field MGR with a message that they thought I'd be better off going with someone else and they would pay the $74 for one month of service till I got someone else. Then what finally made me terminate them is they started charging $16 a month for chlorine, because the cost went up on them. I pointed out after 3 mo. Of this if they have 1 million customers as stated and they are charging all of them $16 then that's 16 million dollars $$ in extra revenue a MONTH. I asked for them to show me their purchase invoices before the chemical plant exploded and the invoices now showing their increase in price was justifiable for that much revenue to them per month. Of course they didn't respond. Anyone who knows of an Attorney that would be interested in pursuing this let me know. I'm not out to make any money for myself but to expose BLUE SCIENCE TO ALL CUSTOMERS!! NO other pool companies that I've talked to are imposing this loss to the customer. read more

See all

My service rep., Jason is very responsive and professional. If something is wrong, I usually text or email and the issue is resolved same day or next. The no algae guarantee is just that. The techs are professional and text me when on route which is so nice. Pricing is on the higher end, but I guess that's inflation and the cost to do business. Very satisfied. Thank you, Jason! --Little Elm homeowner read more

We are now on our third technician with Blue Science Pools. I should have read reviews before hiring this company, because it clearly seems that the consensus in the reviews is that the company and their technicians do not perform the cleaning and maintenance that they are contracted to do. Despite being on a weekly service plan, it became clear that they were not actually performing the cleanings or maintenance they claimed. On multiple occasions, I checked my security camera footage and saw a tech arrive, snap a photo and leave within minutes - upon which I would receive a report claiming the pool was "cleaned and serviced." When I confronted them about this, they either deflected or doubled down with false information. Numerous times I am actually in the house, watching them out the window do this - and when I've called to complain I am told that "lightning" was in the area so they couldn't do the cleaning (despite sending me a text and email with a photo stating the pool was cleaned!) Bottom line - avoid this company. read more

The pool guy is constantly asking my wife for pics. He turns on the water hose & leaves it on, two days later my back yard is flooded. He took 3 $300 floats out of the pool & left them for my dog to chew up. After complaining & I do have this on surveillance video, they came back & threw tablets in my basket causing my manifold & filter to be ruined MAJOR LAWSUIT PENDING. NEVER I MEAN NEVER DEAL WITH THESE PIECES OF S**T read more

A few of my complaints: D/E all over the bottom of the pool. Auto fill mechanism manipulated with a cell phone cable causing the pool to overflow. Polaris 260 line incorrectly attached to the wall, causing it to disengage and the pump to run against no pressure. Backwash hose left in a tangled mess in the yard. Charging clients for incomplete work. I could go on. Do your homework. I wish I would have. read more

Blue Science Pools - This is how they left the back flow hose. Doesn't hurt to take the time to wind it up.... - Pool Cleaners Near Me - The Colony, Texas

See all

I started pool service with this company. The representative who set me up seemed so nice. The first visit was someone who also evaluates everything. He tried to say I had "blow back" from the filter so it couldn't get clean and air in the pipes. Said I needed a repair tech from their service department to come and fix it or give an estimate. I has already gone through thus same senerio thru Pool Pros. Trying to sell me on a couple thousand dollar repair. They refused to come back to service the pool maintenance without the repairs needed. I hired my previous pool company back (they are a bit pricier but worth it), and they cleaned the pool fine. I asked them about the "blow back" and he said, no, nothing was wrong with it. read more

Avoid this company! We had a horrible experience with Blue Science. If I could give negative stars, I would. Pool maintenance team was unskilled, left large amounts of debris in our yard and driveway, and in one case said they cleaned but had not. I would expect the management team to be responsive and boots on the ground to correct things but the longer that we were customers, the worse and worse our pool was appearing and functioning. I could share photos of the 3 weeks they left our pool green with an overload of algae. This is despite their assurance of the need for very costly repairs that only lead to being told that more repairs and part replacements were needed. All in, we spent an AVERAGE OF OVER $700 PER MONTH to Blue Science between August 2024 and April 2025. Read the other Yelp reviews and the reviews on BBB. This is an egregious excuse for a business. Please do yourself a favor and look elsewhere!​ read more

Hands down some of the worst service we've ever had from anyone. I have been trying for four months to get someone in management to call me and no matter how many times I ask they will never call me. Our pool chemical readings are way off. If we get in the pool we smell like chlorine for at least 24 hours even after showering. When they show up for service they halfway do the job. They never vacuum as required per contract and they've left my gate open for my dog on numerous occasions. You can't actually talk to anyone and the service folks who answer the phone, while pleasant, cannot get anything done for you. This is a total rip off when you pay for full service and get only half service and a pool that you cannot use without chemically burning your skin. read more

See all

Blue Science pool service. 3 weeks using this service for pool cleaning. They promise GPS tracking for their technicians. They leave behind a sheet saying everything that was done. These pictures were taken right after the technician left. They didn't do anything and been on the phone for 30 minutes waiting for a resolution. This service is a joke. read more

See all

Do not recommend at all. Please call around. Blue Science might be a little cheaper than the competition, but, you get what you pay for. They came out weekly for 7 weeks, and during that time, my water went from crystal clear to green, and they will tell people (me) who they think will not know better that it's pollen that is sticking to the bottom and sides of the entire pool and not admit that it is mustard algae. Not only am I now out the money that I paid them for 7 weeks, but I'm also out more money to hire someone else to come and rectify the algae problem. read more

Blue Science Pools - Picture from the first time Blue Science came out - Pool Cleaners Near Me - The Colony, Texas

See all

In general, I think pool service companies are generally rated harder than they should be. Mostly people always complain but rarely mention when the work goes well as expected. But having said that, my issues with Blue Science come down to how they are organized as a company. If things really go south with your pool, it takes months to resolve the issues because of how their company is structured. I have opened so many tickets and talked their multiple service line managers soooo many times that I finally resulted in logging a BBB complaint. IF someone at the top of the company finally contacts me and resolves the issues, then I will update my rating. The service line managers themselves are not bad guys, but if your pool has multiple issues they start to bounce the issues between them and there is no way to get to the next level of management above them to get your issues resolved. Every type of issue is handled by a different service manager in the company (regular maintenance, chemical or algae care, construction work, equipment repair- all separate). My pool has ALL of those issues and I've been dealing with this now for six months. I have been calling them weekly (now daily) for several months now and it's always a new ticket, a new technician sent out (after a three day wait) or they completely miss sending someone and you have to call again. I'm over it. I went to the BBB and will go to small claims if it doesn't get resolved now. I am in the hole about $9K with a green swamp pool that is leaking about 6 inches a day. read more

See all

Horrible experience! 1) Didn't add chlorine but stated they did in their report. This was EVERY week. 2) Failure to check my pump pressure but annotated on their report it was at or close to 20. 3) Charged me for cleaning my filter then caused DE to leak back into my pool. The last straw was after they performed a backwash they jacked up my valve and REFUSED to fix it without charging me! I had to replace the spider gasket which was less than 4 months old. In the end I felt they were very dishonest and didn't have my best interest at heart. I will no longer be using them or recommending them. read more

Wish I could give 0 stars. Signed up for a monthly pool service towards the last week of June. They rescheduled over and over again until they finally started the service in July. Still got charged for a prorated June amount despite not receiving service. Additionally on top of our July charge, they charged us for a chemical surcharge of another $30, which they never communicated over the phone, e-mail or on their website. I've been trying to get a refund for these services for months now. I would never recommend this company They also pose as these companies: Richardsonpoolmaintenance.com Richardsonpoolservice.com read more

I'm a former employee at blue science pools. I was hired on as a training manager. Ive been in the pool industry for 17yrs and I have never seen a company do the things they do here. They treat their customers pools horribly. Use chemicals like G90 which is Di-Chlor that will cause your cya to go up. So these customers have to pay hundreds of dollars to drain there pool. Residential Pools only require you to drain your pool every 5 years. But there customers were draining pools Frequently. So if you paid for them to drain your pool I'm sorry cause its there fault. If you got a report of high cya. Tell them they need to drain and refill with no charge cause they caused it to go high from the G90. read more

Blue Science lured me back with their pricing model, but as soon as I joined, their rates went through the roof. That $189 a month weekly service you see on their site is complete BS. There's an additional $27.50 a month for Chems. Then - and this is the kicker - there's an additional $27.50 a month charge for the "Chlorine Shortage" which ended a couple of months ago. This is just pure profit taking. In the last month, they've added 3 - yes 3 - 3" chlorine tabs to my pool and I've paid about $150 for that "service". I could have bought two 25lb chlorine buckets for that amount which would last me 2 years! Stay WELL CLEAR of this scam. Don't say I didn't warn you!!! read more

We use Blue Science Pools, based in Texas, in Orlando. Our pool person, Aaron T. comes from Tampa and is by far the best pool maintenance person we have ever had. Not sure how we got started with a company in Texas, my husband was in charge of that... but I can say Aaron does a very thorough job and provides a detailed Pool Maintenance Report after each visit. He has a testing kit that covers all areas of concern. Recently, my husband was out of town for extended period, so I got very well versed in all the maintenance, as we also had the pool resurfaced too. Even though Aaron lives in Tampa, he is at our place every week - very reliable. Aaron can be reached at 855-339-7665. Our clean pool sparkles. It's been nice just to sit outside on the lanai and look at it! I highly recommend Aaron with Blue Science!!! read more

I've employed numerous companies over the past year. Lots of problems. Blue science is professional, prompt, reliable. Highly recommend

Scam company, be aware of fake report card that they send you. Be ready to spend thousands on fake repairs and services. They sent me fake pictures saying we cleaned your pool but pictures are from old days. I cant really believe they did that to me. I was sitting in my backyard and enjoying the good weather and I received an email and text message that says "Blue Science cleaned your pool, see the pictures" and I was shocked!!! I checked the camera assuming maybe they came earlier, but NO, the images are from when pool looked great. So I checked my security cameras and realized they have not shown up for two weeks and I've been getting fake pictures and report cards. Since November they failed to repair my pool. All new equipment installed by them. I purchased almost every single component brand new and every other month I have paid for repair service which they just charge you, but no one really give a damn if pool is fixed or not. I have yet to see a technician who knows anything about the pool. I have never had a successful service from them, and I cant comprehend how messed up a company could be. Why so many times, so many things fails in your company? I have had multiple repair tickets in pandemics year ! I still cant believe that I have paid this much just for repair. They let your pool go totally green and they say OK now we need to clean your filter, do major cleaning and here is your $500 ticket! I have spent over $10K for my pool in 2019 and 2020, and I wonder why!!!! To management: There is a big disconnect in your team communications and management. I'm sorry to say that, but no one really give a damn about customers in your company and this will take you down one day. read more

Canceled my service today. I'd been with Blue Science Pools (Dallas) for two and a half years. Right after the horrible winter storm they raised their service fee from $99 to $150. When I called to follow up about getting someone to give me a quote, I was told I was on the list to be called but if I approved the $150 fee right away then I would be scheduled whenever they had time. Waited three more days, no phone call. Called around to two other local companies and they had guys out this week to give me a bid. I called to cancel my service with Blue Science and was told they didn't want to lose my business over a bid but also wouldn't tell me when they could get me a quote and that it would still cost $150. This was just the last straw in a long line of issues anytime I had to deal with someone other than the guy who did our weekly cleanings, that guy was great. read more