I've been a customer since I started riding regularly in 2011. Scott and his crew have always taken…read morecare of me and have always talked frankly and honestly on how they would proceed, not to get me to spend the most but to properly fix an issue and ride on. 5 new bikes and a couple of used bikes later and I'm still stopping in and chatting with the crew. Good group of helpful people. Glad they are apart of South Haven.

Our son's bike tire sprung a leak on the bike path into South Haven on Saturday morning. It was…read morecompletely flat by the time we made it to town. This bike shop allowed us to bring it right in. Within 15 minutes they had put a new tire on and tuned up some other things on his bike. I couldn't be more impressed with their customer service!

These people were so kind even though I didn't purchase my trike from them. Found out they will…read morebuild a Catrike for you if you ask. My new favorite bike (trike) shop.

Keith ,Rob and owner Aaron one of best people if u wanna get bike recommend you get one u from here…read moreu won't regret it

Pro-The people working there are very knowledgeable, helpful and kind…read more Con-They are limited with inventory.

My husband had a brand-new Trek bike (purchased in Pontiac, MI). After biking about 20 miles in…read moreHolland, the bike presented some issues with tire inflation. I took it to West MI Bike, and they were incredibly helpful and kind. Turns out, along with the tires being underinflated, it needed a few other screws and nuts tightened. Really appreciated them making the bike safe, and the bike performed well the remaining time we were in Holland. It also performed beautifully for the Zoo de Mack bike ride. Thank you very much -- really appreciated your help!!

everything was great. The selection, the service and expertise of the staff was amazing.read more

Awesome bike shop! If you need anything Specialized this is where you'll find it! Including fit,…read morepossibly the most important!!

A great place for training... A great place for bike service…read more(cleaning and tune up)... A great place for bike fit... A great place for shopping everything for running, biking and swimming... A great coach could help you keep up your work; A great coach could change your life...

From the owner: Tri-ing For Life is now mobile by appointment only…read more Our services include: - Triathlon, Cycling, Run and Swim Coaching - Bike service and repair - Bike Fitting

Great service and quick repair! Helpful and knowledgeable with our bike while we were on vacation…read moreand away from home.

Would never have guessed that getting a flat changed while staying at the local campground would…read morelead to a new bike! I'd never heard of the Norco brand, but was impressed when I saw the quality... Then SHOCKED when I saw the price. We will be stopping in every trip up here, thanks guys!

Jack was very helpful and informative! He took the time to explain things and has a true passion…read morefor good products and his customers experience!

My first experience with Rock n Road was by fora coincidence! I was down the street at Riley Trails…read morefor a hike and noticed a handful of bikes outside and decided to wander in. To my surprise, they had a lot of bikes in stock! We were greeted by Ried who promptly helped answer questions about various mountain bikes and allowed us to test them out. Figuring out the right height, learning how to use the different gear shifts, the seat mechanism, etc. He even educated us on the different brake mechanisms that have changed over the years. My friend ended up purchasing the bike and was very happy with the experience! We even got 10% off accessories on the day of purchase. I wandered around the shop myself as I've been in search of a bike for a few years and haven't pulled the trigger but opted not to purchase that day. When I called back a few days later, Jack was extremely helpful. I explained the type of riding I'd hope to do, my level of experience and goals, and he shared a couple bike options they had in stock! Plus, I'm only 5'2 so bike size was going to be very important for me. They had a Small and Extra-Small bike available at two different price points, but he wanted to make sure I could test it before making the purchase. Given the market on bikes, he encouraged me to put down a 20% deposit to hold the bike if it would take me additional time to come in and test. All in all, a very smooth process! Once I came in to test, he showed me the gears, how to shift, fit me for the right height bike and adjusted the seat. The bike road beautifully! He even helped me get set up with a lock, helmet, water bottle holder and all the necessities. He even installed the kick stand and water bottle holder for me before showing me how to remove the front wheel of the bike and loading it into my car. The purchase even comes with a free tune up for the first year! The cost of the bike was fair and the experience was pleasant! The only reason I wouldn't necessarily give this 5 stars is because of the hours. The shop was open 10-5 on Saturday and then 10-6 on weekdays. That just caused a little issue for me to come in without adjusting my work schedule since I decided to make the drive from GR to Holland. I would love the shop to be open an hour or so later for a little more convenience for shoppers. However, still a great experience and I'm very happy with my purchase. Now I just can't wait to go and ride!