So this is only the second time I have ever written a review. But, I must write one for this. I only met Cedric the one time. Two weeks ago. I found him on Groupon. Upon calling him to schedule a Brazilan blowout, I asked the question if he used the Brazilian blowout product? And I mentioned I had Groupon. He frowned upon the Groupon and insisted that Keratin is way better. So I took a chance and trusted this stranger. After I arrived at his room, he was very very frustrated because he had been working all day with no break. His words, not mine. Right then and there I should have walked out because it was so uncomfortable knowing how upset he was. But I didn't listen to my gut and let him work on my hair. I told him I have had blowouts for at least 5 years and I have never used a different product. Again, he insisted on the Keratin. He said he likes it way better because the Brazilian blowout has too many steps. So again, I trusted this man. After washing my hair, about 3 to 4 days later, I could see that this did not take. My hair was very frizzy and unmanageable. So I tried the next week and still the same. This should not be. I should not even have to straighten my hair after doing the blowout. Lets not forget it cost me $180 for an hour of his time. So I reached out and he still insists that the Keratin is the number 1 product sold in America. The only thing he offers is to do the treatment again. After researching online, with AI, it states loud and clear, you should NOT get a second blowout just 2 weeks after the first one. It says that Stylists and product manufacturers strongly recommend waiting at least 10 to 12 weeks between treatments to maintain hair health and avoid potential damage. So I text this info to Cedric and told him I am NOT willing to do another treatment. He did not respond to me. So I text the next morning, which is today, still no respose, so I called him, he didn't answer and finally text back asking me to text him. I said "I have been texting since last night" So we have another conversation, via text. I said I am not willing to do the treatment again, can you compensate me? Any sort of refund since I am not happy with your services? He said NO. I already offered you a solution, and I am not comfortable giving a refund for services rendered. WOW. I was as nice as I could be and told him, customer service is nothing like it used to be and wished him a Merry Christmas. This man is very very unprofessional. I don't care how many 5 stars you see on his reviews. He should have never acted the way he did at the appointment, being all mad because he feels overworked. And he should have tried to meet my request in some way, shape, or form. After reading this post, Cedric, I don't need a "Thank you" like I see you do on the others who gave you a one star. Or the comment of "You can't win them all." You are not a nice person and I feel I was ripped off. Plain and simple. So I would strongly encourage anyone who reads this, do NOT use this man for your hair needs. Why a "Professional" would still want to do this treatment over, after I sent him the info on what it could do to my hair, is beyond me. read more