Dr. Langlois neutered all three of my male beagles. I think the FOIA has actually little to do with…read morehis actual veterinary care. Having also working with a rescue that Dr. Langlois and SpayNeuterExpress does all the pets spays/neuters I would say incidence or issues are pretty low. When you're doing 100's or 1000's of the same procedure a year (I'd be astounded if other professionals disagreed) there are probably going to be a some unexpected outcomes snd the occasional reaction. Rescue pets are not necessarily given POST surgical pain med pills (but certainly you can get them if you want). Of course they ARE given medication for during surgery. I believe we opted to get 1 day of pain meds from SNX for our boys and they were fine. They were lethargic as expected after surgery and sore the next day (they ate, drank and we potty as normal as possible given the surgery). I have found Dr. Langlois to be extremely caring of the pets he handles, he goes out of his way to assist rescues and shelters.

They weren't good to start with a year ago but I gave them a chance. Today some new girl cut me off…read morewhen I tried to speak then gave me attitude when I questioned the higher price. The guy who charged me last time was sitting right there and looked me in the eye and lied saying he didn't hear anything. The girl went to the back saying she wasn't going to deal with me because I was rude but apparently it's OK for her to be rude. I was so worried about my cats. I told them they better not hurt them or I would sue them. Facts! A promise threat whatever. These people have zero care for other's fur babies. They gave me cash back refund and brought my cats out. Their rude employee had such a head trip and now my cats have to suffer. Nobody should take their pets here. I cannot believe the owner allows this. It started with the employee cutting me off, then being told the 2nd distemper would have a cost (but my other cats weren't charged for it), then continued attitude from the employee. Uneffing real.

If you're looking for a local groomer you need to go here. We bring our Newfoundland here and have…read moreonly good things to say. She's patient and able to handle our hyper Newfie which isn't always easy to find someone like that. She does book up quickly so I highly recommend not waiting until your dog NEEDS bathed or groomed before calling and book your next appointment while you're there.

From the owner: Our business specializes in making everyone's pup looking their very best. No matter the size of…read moredog or temperament, we do our very best on making them look great. We take our time and make it a great experience for your dog focusing on one-on-one handling.

This was our first and last visit with VIP. Although I feel their concept is honorable, the…read moreassembly line approach is not for us. The "Vet" was cold and bordered on rude lacking any form of empathy toward our pets. The Microchip she placed in one of my dogs was sticking out of it's skin this morning, the area surrounding it was red and swollen. My husband had to pull it the rest of the way out with tweezers. I just hope that all the other pets that were Micro-chiped by this same "Vet" -- Saturday, April 9, 2013, Gull Road, Kalamazoo, Michigan -- are not experiencing this problem. I would hate to think their owners have no clue that the chip has fallen out. After this experience, I have come to appreciate my wonderful Vet in Paw Paw, MI more than ever. UPDATE: When this was posted, I was contacted by VIP management within a couple of hours. I have to say, EXCELLENT, customer service and followup. They are just starting up in MI with the clinics and were not pleased with this complaint. In speaking with Heather, she made it clear that this is NOT their expectation by any means. They wanted all details, apologized over and over again, reimbursed me and sent me certificates should I try them again in the future. I may just do that down the road. I'm certain things are going to improve...because they sure do have the best customer service I have come in contact with in years. Thank you Heather of VIP PetCare.