It's always uncomfortable for me to go to an urgent care I am unfamiliar with…read more I needed to go to an urgent care after rolling my ankle and I felt completely comfortable. The service was quick and efficient. The doctors were very attentive. I had to get X-Rays and their team was able to get it done quickly and effectively so I could get back to the rest of my day. The facility is nice and clean. I would recommend this urgent care.

I had a sinus infection, was about to go on a trip, and I needed to get antibiotics to clear it up…read more I went to Ross urgent care, went through the registration process pretty quickly, and I asked specifically if they took my insurance, and they assured me they were in network. It wasn't too long of a wait, and a physicians assistant came in, looked at me quickly, listened to what I said, and wrote me a prescription for an antibiotic. I had paid a $90 co-pay. Not long after, I started getting bills for $165.85 for the office visit, and $93 for the physician assistant's 10 minutes of time, and the prescription he wrote. I called Tri Health, explained the situation, and told them it seemed to me that there must have been a mistake in the billing. The lady told me I might be right, and that I should call the physicians assistant and ask them if they made a mistake. I assured them that I would not do that, because I came to their facility, and they should be able to bill me correctly. She said she would check with her manager, and see if there was anything they could do. The next month, the exact same bill showed up again. I called today, and a tri-health employee told me that though it doesn't sound fair, that's the way they do their billing at urgent care, and that is indeed what I owe. I have not visited many urgent care facilities, but it seems to me that there should be one bill for the visit, and these really do seem like exorbitant prices for a quick visit like that. The location is very handy, the place is nice, but I believe this billing system is a rip off.I did not even see an MD.

Always feel well taken care of by the staff and my provider Bill Wring. They are kind and courteousread more

I had to assist a friend with their endoscopy and I was very pleased with the TSEC…read more Parking - very close to the building and has a dedicated parking lot. In Clifton, this is a godsend. The staff - pretty nice and explained everything. WiFi - Great speed and I had no trouble connecting my devices. *It is only "on" Mon-Fri 6am-6pm Magazines - there were not many to choose, but they were current and representative of diverse interests (Sports Illustrated, Time, Cincinnati Mag. ) The patient and friend are notified via a vibrating and beeping restaurant type pager device that fits in a pocket and has sufficient range that works not only in the upstairs waiting room, but in the parking lot as well. Misc - The coat rack is large and has plenty of room for coats. The bathroom has really cold water, the hot water did not seem to be hooked up. Not necessary to have clean hands, but it was kind of annoying. Waiting Room - The waiting room on the second floor is nice and a decent place to spend a half hour to an hour. There is even a computer if you don't have a laptop! http://www.yelp.com/biz_photos/oUOlnqdvfEAhN2KNKqtFVg?select=h0ikuQ07IcTkOBfBAr9xnQ There is no microwave. There is a small vending machine with some snacks and whatnot. http://www.yelp.com/biz_photos/oUOlnqdvfEAhN2KNKqtFVg?select=Dj6PrOvqyIbrxao12M9zHw The TV was in working order and I was able to essentially mute it since I was not watching it. http://www.yelp.com/biz_photos/oUOlnqdvfEAhN2KNKqtFVg?select=WNN8mgzQyYs8H8RYYoHlKQ The recovery area is open but is individually draped off for visual privacy. Sadly I overheard someone talking about their chemo and after just seeing 50/50, I felt bad for them. Patients (homophonic pun intended) are scheduled 1 hour before the actual appointment and we certainly waited a looooong time. http://www.yelp.com/biz_photos/oUOlnqdvfEAhN2KNKqtFVg?select=HBZwUpGzNtvzGPn4GnIGog I think we were there about and hour and a half or longer before our buzzer went off. While I hope that I never need to be 'scoped, TCEC is a decent place with competent healthcare professionals.

My wife was satisfied with her first visit a few years prior; but this last visit was disapointing…read more I was waiting for her in the 2nd floor waiting area and saw a bedbug. Yes, I know what a bedbug looks like. I didn't want to scare anyone else in the room, and simply told the receptionist. A little while later someone came in the waiting room spraying alcohol and wipping things down. We talked a little and she said it wasn't the first time she was asked to do the same thing. A bit later I was told to sit with my wife as she recovered. I overheard a nurse say that number 3 (my wife) was "the one with bedbugs" and that they would have to wipe it down. I went up to the nurse and said that I was pretty sure (we now know for sure) that we did not bring the begbug with us. I also mentioned that the person spraying alcohol for bugs was asked more than once to do so. The nurse was adament that alcohol was 100% effective on bedbugs. I agreed that is was effective when sprayed DIRECTLY on bedbugs; but asked "what about the ones in the crevises of the chairs and other furniture in the room?" She still insisted that we must have brought it in. I didn't argue anymore. She seemed annoyed with us for the rest of the visit.

Honestly not impressed at all! As I entered the building for the first time there was not a…read moredirectory to find where I was going as nothing was labeled except the numbers. I asked the first person I found at the counter to the left. I was told the directory doesn't turn on for another five minutes when I asked where I could find a directory to find where to go. Finally I walked back to her after walking away and asked where the area was I was trying to find. This woman should not be the first person people encounter as she was the most rude for an 8:00 am appointment when there is nothing marked. The person who checked me in for an ob/gyn appointment was the most friendly as I was not impressed by the doctor as well. I would rather go to UC Health West Chester and will not return to this location.

Facility was super nice and everyone I encountered was wonderful and knew what they were doing…read more Went for an OB visit and was very impressed by professionalism of every single person and they have everything run very well. For my pediatrics visit, the nurse was military style While giving shots to my young children and unprofessional. My kids felt uncomfortable with her bedside manner. Made me switch. Loved the doctor though.

The service that they provide is excellent indicator they give is above and beyond and sometimes…read moreyou can go in and wait maybe a little longer than expected but overall the doctor that I see Mary Weatherington is the best!

There is a doctor Mary Weatherington here that rushes you out of your appointment without listening…read moreto your health problems. She is quick to rush you out the door & limits the amount of health complaints you can talk to her about during your visit. She told me the clinic only allows her to spend 7-10 minutes per patient & spends most of this time typing in her laptop so be prepared for her to walk out of the room when your time is up! Lately she is not really concerned with patient care. She does no research when it comes to helping a patient that is not doing well & she simply tries multiple medications until she can hopefully guess which one may or may not help you feel better. She looks tired & frustrated & this comes across with her lack of compassion & NASTY attitude towards the staff & patients. You can hear her yelling at her staff routinely when she is upset. I believe she has forgotten that without a loyal staff she could not be successful at helping patients improve their health.. Don't bother calling the triage nurse over the phone if you need a refill; it takes more than a week for the office to get back to you or your pharmacy but they will try to get you to come in for more visits to get your refills which most doctors will do over the phone when they call your pharmacy. Stay away from this clinic! The nasty attitude of this doctor has confirmed to me that she is not happy with her job but that is no reason for her to take it out on her staff & patients. Doctor Weatherington either quit your job & move on or think back to why you became a Doctor way back during your younger days. I am sure you have lost your way & pray you find it again. If not just retire... you are done!