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    BMB Flooring

    5.0 (1 review)
    Closed 7:00 am - 7:00 pm

    Services - BMB Flooring

    Floor refinishing

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    6 years ago

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    Empire Today

    Empire Today

    1.7
    (700 reviews)

    Like many others here, I had issues with Empire's installation and product. However, I think it's…read moreimportant to share that Empire eventually made things right for us. It took some time and patience, but after quite a bit of back and forth, we reached a satisfactory resolution, and our floors now look great. Stay calm and kind. Most of the people you speak with are not decision-makers; they relay your issues to those who are. If you treat them kindly, they will "fight" for you and prioritize you as a customer. If you're not satisfied, ask to speak with managers and have all your information and proper documentation ready. Again, I cannot emphasize enough how important it is to remain calm and kind. You can achieve a reasonable resolution. Don't give up and they will make things right.

    I was incredibly unhappy with Empire. To begin with, they were the best price and they had a floor…read morethat matched others in a house I bought. The salesman did not notice that there was tile below the current floor or even think it might be an asbestos floor. I know he saw the floor because I watched him. When the installer showed up, he said he could not install because of the asbestos. I had it remediated and the installer came back. He put in the new floor but refused to move the furniture into the rooms or re-install the closet doors. He said they did not tell him he had to do this so he did not have a crew with him to do it. His supervisor promised another appointment in a few days to move everything back. I began calling Empire a day or so later to confirm the appointment and was told there was not one. Each call I made to them told me something different. Finally they told me that they would not move furniture into a room that they did not take it out of or re-install doors that they did not take down. My contract was clear that they move furniture in and out. There was one larger dresser that we could not get into the room and had to hire some moving guys to do that and of course, to pay for that. Empire has offered me a credit of $140 which is just a token to me. The salesman, the installer, the people on the phone, the supervisor, they all had a different story for the issues we were having. Hence, I would not recommend this company. And if you use them, not only get it in writing but record your phone calls (totally illegal) but I wish that I had.

    Ace Flooring

    Ace Flooring

    5.0
    (6 reviews)

    When we built our addition 15 years ago, our contractor used Ace. They refinished the existing…read moredining room and put in the new kitchen, family room and powder room. The floors looked great. A massive refrigerator leak left the floor needing work, Covid or not. Alex came (masked) and provided an estimate. The next week his men came (masked) removed 3 rooms full of furniture (also pulling the powder room toilet) installed new pads on everything, taped off all of the kitchen counters, cabinets and appliances (allowing access to my now repaired refrigerator) and began. The equipment is amazing and the next room had no dust at all! They were efficient and very respectful of my desire to keep social distance. I was able to pick a color based on large samples put on my floor of the several I picked from a huge array. ;). I know boards were replaced, particularly in the original dining room and 'extras' happened but the estimate didn't change. I am sure that ideally we would have left the house for this process but with Covid there was really nowhere to go. Knowing this, Alex chose a finish that would be really durable (dogs and kids and grandchildren) but not require us to leave. Alex had said start Tuesday finish Friday and that is exactly what happened. After the weekend for curing, they were back Monday morning to replace all of the furniture. (In exactly the right place, including pictures on the walls, with no direction from me) The floors all look fabulous. I am more than pleased. At a time when I was reluctant to do anything to jeopardize our "bubble" the work done made me believe that Ace Flooring not only took excellent care of my floors and my possessions but also my family. I would wholeheartedly recommend to anyone looking for quality work.

    I could not have been anymore pleased with our floors and the process. Alex, the owner, is…read moreresponsive, transparent and his team is professional. Highly recommended.

    BMB Flooring - flooring - Updated July 2026

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