Answered all my question for what I went in for it was a loan it was good experience over allread more

I opened an account the first time visiting them and also got approved for a vehicle loan. I walked…read moreout with a blank check all within about 40 minutes. That was crazy fast. No BS. That says a lot about this credit union. They are eager and willing to do business with you,even if you're a new customer. I highly recommend this establishment if you are able to get in. You won't be disappointed. Great job guys. Keep up the great work.

Customer service in the bank is great and the employees are very kind. However, their app and their…read moreonline banking is stuck in the 1970s ...transferring money to them from one account to another can take 5 to 6 days and there's no Zelle - they've known about this for many years, but have done nothing to upgrade.

I called yesterday. Talked to Gigi who graciously helped me with a check I received that had my…read moredeceased husbands name on it. She assured me I could deposit it and told me what documents to bring in. While in today Letty helped me. I met Jacob who keeps things running smoothly,,and of course Gigi was there helping a customer. Thank you Gigi for assisting me with an emotional situation. This is THE BEST bank!! The employees are so caring it has a small town feeling! Bank at Chino commercial with confidence!!!

Absolutely had to write a review to give a personal and professional shout out to Crystal Martinez…read more I came in with our youngest son, and she was just so amazing to work with. She provided me with the necessary document, which in itself is great, however, she went above and beyond that. Her title is as "Relationship Manager", and that would be the best way to describe what she offered that day. We talked extensively, and she was just so personable in her demeanor. She was professional, but conversing with her was just very meaningful. Our youngest son showed her his muscles at the end when we were leaving, and she made a cute joke/comment, and it really showed me how great she is in her role. Thank you for just being your amazing self Crystal.

Sara Van Tilburg is a racist banker. My name is Linda…read morePorier I went in the bank a few weeks ago trying to send a wire transfer to my mortgage company she asked me all type of questions about my transfer she's asking me where I got my money from? what do I do for a living to have all this money in my account, I was really uncomfortable, I will never go to that branch again.

Slow, slow, slow, slow, slow, slow. Nothing else is worth…read moresaying about the staff at this branch. They they are so slow every time I go in to do any transaction. slow slow slow, I have been a eastwest bank customer for over 20 years and other branches never perform this bad, it takes forever to deposit a check the counter.

Terrible customer service. 3 tellers sitting and doing nothing while there is a huge line with one…read moreteller window open. The only open teller Jason was extremely unhelpful and rude. I had two checks to deposit and was in a rush so I didn't fill out a deposit slip. Every other bank normally takes me checks and helps me fill out a slip just to speed things up. But not Jason. He told me to "go fill out a deposit slip" and I had to go wait back in line. Talk about terrible customer service. East West Bank, you really need to train your staff or hire friendlier people. Jason didn't seem like he cared about his job or his customers. That said, will not return to this branch.

Came here on a week day after work. They closed at 5pm and I got here around 4:30 pm. Parking is…read morevery easy, they have their own lot. Once I arrived I had to wait in line. There was 1 person at the window and I was the 3rd person in line. A banker greeted us and told us another person would come to help.. no one ever did.. I waited about 15min and once it was my turn there were about 4 people behind me. The lady at the window was very friendly. She talked with my kids and said hi. Very nice. I just think they should have more people at the windows or even ATM machines. They didn't have any ATM machines inside. It was alright but it seems like they are moving away from having people at the windows.

Karen Estrada was very helpful. She patiently put in a lot of effort to resolve my issue. We had to…read morecommunicate with the head office a couple of times, and she patiently explained everything to both sides until we reached a solution. I truly appreciate her support -- she is the best banker I have ever met.

Amazing staff was able to set my sons disability account when US bank could not because they had…read morebarely any knowledge how to and were uncomfortable doing so. Highly recommended!

Rosa Brown at the Pomona Branch is so incredibly helpful! She is very kind and professional.read more

Went this morning for a simple deposit and cashiers check. Doors opened at 9:03am. The female the…read moreopened the door was not wearing a name badge, never apologized or communicated why they opened late. Once approached the teller line. The teller was not ready and was just staring at his screen for a good 5 min. No urgency or communication. Literally took 30 min for this transaction. I can't wait to take my survey.

Absolute horrendous customer service. "Supervisor" Stephanie Villasenor was not wearing a name tag…read moreduring our encounter which I would describe as incompetence with an attitude. Went to the teller to make a deposit, absolutely wasted my time, left accomplishing nothing and was seriously inconvenienced. When you ask someone if they have time for an extended process, and they answer "no". That means, let's conclude. Not disappear behind the counter for 25 minutes with my documents and ID and then come the corner with an attitude when I start asking coworkers questions. My evening plans had to be rearranged because she doesn't understand time? And no deposit at the end of the day. Escalated to corporate.

Flor Scott was amazing, I came in wanting to turn in a scammer and she walked me through how to…read moreprotect my accounts my social truly grateful you only allow five stars I would give her 5000 thank you so much sincere this Trina Yelp

FLOR SCOTT. The only name you need to remember when coming to this bank…read more Extremely helpful and patient and takes her time to explain the ins and out of banking. Highly suggest making an appointment in advance.

Need a ATM for your credit union here it is but they charge you $3. I am thinking it's not one of…read moreour credit unions. Sad face

It's New Years Eve and their website says they close at 6pm today and my husband got there at…read more1130am and as he walked up he saw a woman locking the door to the bank and advised him the bank is now closed!

Brought my daughter in to set up her first checking/savings account. Immediately greeted by Yisel…read moreVega. Yisel not only set up the account she explained every detail and process to my daughter. Yisel didn't pressure her in any way. I appreciate the education she instilled in my daughter.

Everything. The interest rate on a business account is absolutely ridiculous. The risk department…read morewho says that they're protecting your assets is actually putting your assets in jail. They will not allow you to do regular business with them without questioning every move that you make saying that it's suspicious. My account was hacked and they said the assets were protected. They didn't. I had to hire an attorney to get my money back. They held on to three separate wires for me for so long that I missed opportunities to make revenue. This bank has become the worst financial institution. I was a Chase customer of theirs for 21 years before they turned into the Gestapo. Get your act together.