We are very happy with this company. We dropped my car in for the air conditioner to be repaired…read more Robert was wonderful. He explained everything thoroughly. The price was reasonable. The service was wonderful. When we picked up the car, Joy was very friendly and knowledgeable. We definitely recommend bringing your car here for service.

Rob is the best. He has been taking care of my cars for the last 10 years. He is reliable, honest…read moreand extremely knowledgeable. I recommend A to Z to everyone . A huge thumbs up!!!

Timo is the man!! My car had been giving me trouble for about two weeks before a friend recommended…read moreTimo's auto repair for all my car needs. My friend also has a foreign car like myself and said that Timo's wonderful team of professionals are experts for all types of vehicles but with a slight specialization in foreign cars. It's very hard for me to just trust any mechanic with my car just because that's my baby and I always feel like no one will take care or love my vehicle like I will. Although it was a long ride from my home, the car ride was worth it as soon as I met Timo. He immediately diagnosed my car and said I needed to replace/fix my MAP Pressure sensor, thermostat, water pump and sway bar link. Imagine all the dollar signs that flashes before my eyes! Just kidding, he was actually very reasonably priced. Timo also sat down with me and explained the cost of each part to repair and also how much the labor would cost. He also advised me to compare prices but as I previously mentioned, peace of mind is very important to me and knowing that my car is in good and trustworthy hands, I decided to just go ahead and have him repair my vehicle. I really appreciated that he told me right away what was wrong, no beating around the bush and saying it might be this or it might be that, as previous mechanics have advised me. Due to the fact that my car is a BMW, Timo told me in advance that it may take about a week to repair my car because he needed to order specific parts that not every parts shop has. Timo sent me status updates here and there and most importantly, he answered his phone when I called him! A week later, I got my car back and it drives like brand new and I couldnt ask for a more reasonable price! Two weeks after my repair, I was involved in a car accident and my car was towed to Timo's for repairs yet again. Timo's team looked at the damage on my car, sent an estimate of repair to my insurance and kept me posted on the status of my car at all times. This time the exterior of the car was significantly impacted and some damage to the engine but Timo worked very diligently to get it repaired as quickly as possible. He kept in touch with the insurance companies in regards to the estimate of repairs so that I didn't have to. Honestly, this was such a relief because I didn't have to go back and forth between the two. Due to the fact that insurance companies were involved and specific foreign parts had to be ordered, it took about two weeks for my car to be fixed. However, I went into the repair process knowing that it would take longer this time around since payment for the repairs wasn't not dependent on me but the insurance company. For all your car needs, regardless if it's an American or foreign car- Timo's team of trained professionals is your one stop shop for all your car neeeds. He has over 15 years of experience in high end service and knows exactly what hes doing. Would recommend Timo and his entire staff for all your automotive needs!

Brought my VW here to have a look at some recent issues we were seeing with it. Timo and AJ…read morecommunicated well, explained the issues and did the work quickly and at a fair price. I'll bring my European cars here from this time forward.

Brought in my truck for repair - with the scan tool code. They said fine, we'll call you. They…read morequoted me a pretty crazy price for repairs, and then charged me over 200 for the 'diagnostic fee' which was never discussed. Guess what the scan tool showed them - exactly what I had advised - it's on the receipt. Sorry Charlie. You can do better than that.

Bill, John, Gordon and their team have ALWAYS taken great care of me and my family. I have taken…read moremy cars there for years for tires and repairs. Never disappointed. No matter what, they do it right or make it right. TRUST. I highly recommend the Glendale Heights Suburban Tire and Auto Repair.

Came here to get a used car inspection done, and it was a smooth process. It was fairly priced for…read moreabout an hour and a half of work, and they were able to send me a digital copy of their findings complete with photos. The details that were captured in the report and accuracy were spot on and verified by my local Honda dealer when I had the same car taken in for some other work. Glad to see that I can trust a place like this to perform honest work. The waiting room had free drinks and some TV playing some Merlin car infomercials on loop, and there's a restroom.

They employees turned over is HIGH. For the last year. I noticed their businesses went down hill…read morebadly . Because they cannot keep good employees, to work at that location. I took my car in for a simple inspection. The manager told me no and., that i will have to pay $135 for a inspection. I told him , that i was a regular customer and he add it to my bill when done. So i said ok. Then we left. . 15 minutes later, he called me and said . His manager, has authorized his decision, and said come back, and they will start my car inspection,. ONLY , if i could have listened to my gut feeling none of this shit, would have happens . When i got my car back after the two hours inspection. The sheet. was not what I inspected. The first thing he told me was that my car was leaking oil. . When i pulled off , and drove less than 3 blocks . I begin to smell oil. Come to find out they drain all my oil out. I am a cdl driver. And I checked my oil regularly. And there has been no oil leak to my car. I immediately call the shop and the manager just lied , so that they can get free government money and take advantage of the community cars for care programs grants. Because, their business has gone down due to neglect and poor service, bad business and maintenance. I use to come here for years when they was under a different management. PLEASE PEOPLES,,Don't bring your car here. Now i have to find someone to fixed their freaking mistake to my suv. Im reporting them to the better business bureau. Even, there latest review says that they are unprofessional after what she had experienced with her car. and they shouldn't even be allowed to work on anybody cars , and they can't be trusted. Do yourself a favor and follow your gut.

I love this location, been coming here for two years. Honest and kind individuals who work here and…read morehe the job done ! Keep up the good work

Came in very clueless for an oil change, Hunter helped me out he was so patient and helpful…read more Definitely would recommend and will be coming again! Great team that works very fast and efficient!

Great customer service, only get oil change done there but mechanics and guy at front desk are…read morepersonable and accommodating! No complaints

CAUTION: Don't Bring Your Car Here!!!…read more I went to Tuffy in Glendale Heights to get the power steering line on my 2006 Volvo XC90 fixed, and they told me that in order for my car to run well, I needed several additional services: - Diagnostic Testing: $135.00 - Remove & Replace Spark Plugs: $405.56 - Power Steering Fluid Service: $246.85 - Emission Test at IL EPA: $89.00 - Front Disc Brake Service: $555.45 - Rear Disc Brake Service: $480.63 - Remove & Replace Drive Belt (Accessory/Serpentine): $220.64 - Remove & Replace Power Steering Line: $1,147.14 - Remove & Replace PCV Valve: $738.87 Despite paying $4,000 for all these services, they had my car for an entire month and still failed the emissions test, which never passed. I remained in a persistent cycle of having to call them for updates, each time hearing empty promises and new problems that led to further ballooning bills. Once my vehicle was finally returned, relief was short-lived. Within a week, the car began to shake and I had no choice but to return it to Tuffy. Three days went by before they finally called me to only to inform me of an "undetected" engine issue they failed to see initially. Shockingly, rather than fixing my car, they tried to pawn off another vehicle, which turned out to be a lemon--a blatant attempt to sweep their oversight under the rug and offload more problems onto me. The communication was nothing short of a catastrophe. After days of waiting for calls that never came, In sheer disbelief, I asked for at least half of my hard-earned money back, a request met with ongoing silence and no action. Ultimately left with no car and no resolution from Tuffy, I had to tow my beloved truck away, disheartened and significantly lighter in my wallet. I urge anyone considering auto services at Tuffy to think very carefully and consider this cautionary tale. The disappointment and financial hit were real, and I hope to spare others from similar distress. Thank you sincerely for taking the time to read and heed this warning.

Went in for an oil change ended up spending 500.00 upsell, unnecessary services and don't have…read moreclear pricing. Would never go back there.

I went to oil change earlier this year. It was professional service…read more Last week it reported coolant low so that I took the car there for a checkup. Andrew did a careful check and made sure coolant was fine. He is nice and friendly. Highly recommended.

We ended up going here because our usual Firestone told us they were short staffed and couldn't get…read moreus in. We had a college kid home and he had some problems with the 17 year old car he had at school. We knew it was battery, starter or ignition, but weren't sure what and had called early Saturday morning hoping to get this location to check it out. They told us to leave it and they would try to get us in. They called us around 4 and told us the diagnostics showed it was only the battery and they could replace it and we would be good to go. While I was waiting for them to finish up, someone came in with Popeye's for an employee. I talked about how good the spicy chicken was and they offered me a piece! I had heard the conversation about how it was dinner for the employee's family and politely declined, but that was so nice! So we had a good experience and are happy to know that we have a backup plan if the nearby location is booked.

We were visiting from Ohio and about to head home last Sunday morning. I noticed a little shimmy in…read morethe front end as we drove down Army Trail, and by the time we got on 355 it had gotten much worse. We looked for an open mechanic and discovered this Firestone, so got right back off at North Ave and babied the car all the way there. They were already booked for the day, which was understandable, and promised to look at it first thing on Monday. Without going into a ton of detail - the manager, Matt, was really great. They handled the repairs well and had us ready to travel by the end of the day. He kept in touch to let us know how it was going and treated us fairly on the bill. Thanks for the great work, Matt and crew!