I've almost fully outfitted my jeep with their products, typically 2-3 days when purchasing with a representative. With plenty of lovely Reps who take the time to work with you and are honest when things are out of stock and alternate options to pick. read more

Buyer Beware: Weeks of Excuses and Still No Refund My fiancé purchased brake pads from RealTruck that were listed for his vehicle. After receiving them, he discovered they were the wrong part. To be sure, he contacted the manufacturer directly and confirmed the pads were not compatible with his vehicle. He then provided that proof to RealTruck. Despite clear documentation showing the part they sold was incorrect, we have been stuck in a weeks long cycle of excuses, delays, and runaround while trying to get our $375 refunded. Every time we follow up, there seems to be another reason the refund has not been processed. At this point, it feels less like customer service and more like stalling. When a company sells the wrong part and the customer provides manufacturer confirmation, issuing a refund should be straightforward. Instead, we have spent weeks trying to resolve something that should have taken days. If this is not resolved immediately, we will be filing a dispute with our credit card company for the full amount. Extremely disappointing experience and very poor customer service read more

Spend quality money on a low quality product. Bought a BAK systems rolling cover for my Ram truck bed. It separated and is falling apart well within the warranty period. Went to dealer, they contacted vendors, and warranty was denied. read more

How does this company stay in business? The absolute worst customer service. No one actually wants to work there, they all say someone else will call you back and then no one ever calls back. These people make Comcast look like customer service all-stars. Avoid these jokers and shop elsewhere. read more

Before I took delivery of my 2025 Ford Maverick Lariat AWD Hybrid I knew was would be installing a tonneau cover but with so many brands and types out there this was no easy task especially since everyone has their own needs and expectations. Knowing I had a specific reason for purchasing this truck which was to flat tow it behind my motor home I maybe wouldn't be using it like a lot of buyer would. Versatility was part of the decision so the T-Slot Rails offered that, but I also wanted a dry truck bed or as dry as possible, security / lockable, a retractable hard top that is easy to use, durability and of course a good look and fit and most importantly a high quality product with a good warranty. My online search was a little overwhelming to start but as I eliminated 90% plus percentage of tonneau covers that didn't meet my needs I landed on the "RealTruck" site. I started a chat with a real person verses a bot and got real answers and since I had already narrowed down my search to a specific cover I needed more time before making a final decision and making a purchase. I was offered several options to receive emails with more details of the cover listed below including a link for the installation video and also a separate email with a link to place the order once I completed my due diligence. What I purchased and installed myself. RTX-T-80337 - Retrax PRO XR Manual Retractable Tonneau Cover w/ T-Slot Rails. Reasons for purchasing from RealTruck and this 5 star review after seeing all the negative reviews on this company online. Great website that provides accurate details and pricing. Great customer service using online chat and email communications. Fast Shipping and tracking updates. Quality shipping packaging, they take extra measures to ensure you receive your order without damage. Good installation instructions and all the hardware was included, no missing parts. Online installation YouTube videos (step by step showing every step by a qualified technician) Good follow up after the sale. I am happy with the product, the ease of installation, the way the product operates, the quality and the customer service throughout the entire process... read more

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An item I ordered was a month and no updates on delivery. I cancelled the item and was told they had to check with the manufacturer to see if it could be cancelled. Two weeks and still same response. I had to get PayPal involved to get a refund. I have been informed it was cancelled finally but I am still waiting for a refund. read more

This place is a scam. Ordered product 3 weeks ago and still not shipped !! Can't talk to anybody because they keep redirecting you to an online robot ! Sales dept doesn't care about you once the sale is made and refuse to speak to you after they have the money. Joke !!! They are nothing more than a "drop shipper" and sell items the supplier doesn't have in stock. read more

I just had the worst experience with Realtruck. They sent a topper with the wrong installation parts. I called customer service and was promised they would send them the following week. I was ghosted. Called them again, same thing. Each call prompted a customer support email follow-up, yet there was no follow-up. So then I started emailing them about the missing parts. All I needed were the channel inserts for the rails on my Tundra. After literally 20+ emails, nothing was ever sent. How hard could it actually be to send eight small installation parts? I sent pictures of the parts I needed to them. They were in the instructions THEY sent to me! I eventually contacted the manufacturer and resolved the issue in 2 days. These guys are jokers. Look elsewhere. Don't waste your time with this company. It was the worst experience I've ever had buying something online. Ever. read more

2 months to receive and order they sent me half a part for; this is after I called to cancel that order and they failed to do so. Effectively they've stolen money from me by sending me a product I can't install and then making me wait two months to send me half the installation kit. I've called customer service 5 times and each time the wait times are longer, wouldn't be surprised if shipping half the installation kit was a subtle way to tell me to kick rocks after I dare complained. Don't waste your time on this company, absolutely the worst customer service and experience I've had. read more

I ordered running boards in October. It is now April. I reached out to RealTruck's Customer Service and received the same automated response of your order will be fulfilled in 8 weeks. I got that message 3 TIMES. Don't waste your time or money. read more

1. They put items on their website that are back ordered and not available but do not indicate this when placing an order. 2. They are slow and balky about refunding money when cancelling due to order not being available. 3. Their customer service reps are rude and unresponsive with hold times over an hour. BUYER BEWARE - GET YOUR TRUCK STUFF SOMEWHERE ELSE read more

Don't use this company. It's a scam! I ordered a dash mat Xbox wanted to return it and now they won't answer my email. Haven't got my money back either. Plus they are China company or the company has the stuff made in China! read more

Buyer beware! The technician advised me which bed cover to purchase and I ended up getting the Gator EFX Hard Folding Tonneau Cover, It arrived in a timely fashion and I installed it within the first week, from then on it kept slipping into the bedside and I didn't know if it just needed to be tightened up more or if there were other issues, after approximately 45 days I reached out to real truck and they advised me there was nothing that they could do because it was past the 30 day return window. It's unfortunate that they don't stand behind their product enough to either replace it or find a solution to the issue because it was 15 days after their designated cutoff point. If I realized their customer service was of this caliber I certainly would not have spent over $700 for their product. read more

Upon purchase, immediate withdrawl of my funds. It's been 9 days with no update to product information. I asked for a refund as every attempt to speak with someone fell short. The answer is always "I will submit a ticket for some other dept to research, which will take 1-2 or 2-3 business days". I asked for a refund since I could not get any answers about product availability, shipment, or estimated arrival dates, " we will review this and get back to you in 2-3 business days..." I still have no information and no refund. This company is either an empty shell or extremely incompetent. read more

The worst customer service I have ever dealt with. 2,300.00 for AMP XL power steps. Bad part, and every time I email, they say the part is 4 to 6 weeks out. They keep pushing the date back. They couldn't care any less. read more

Customer service online is non-existent. I didn't try to call, because I read it was just as bad. I asked in the order portal when my item was going to be delivered. I ordered it June 29th. I asked July 9th when it would be shipped. No answer for 2 days. I needed the item for a beach trip. I ordered the item and it said "delivered by July 14th" I canceled the order July 11th by clicking the "cancel order" button on the order screen. Low and behind they shipped it anyways. It showed up at my house while I am the beach on July 21st. Absolutely shockingly slow shipping, zero customer service support on their website. It took 3 weeks to ship and deliver after they lied on their website on the delivered by date. I'll stick to shopping at Americantrucks.com read more

Received order missing parts Called customer service and was told they couldn't help. To reorder and pay AGAIN,DISGUSTING. 0 CUSTOMER SERVICE!!! read more

Worst customer service I have experience. Bought from them twice and both times they lied about having shipped the item. FedEx confirming they print labels and then 10 days later still have not provided product to FedEx. Customer service unable to answer any question, but say we are looking into it every time I reach out to them. save yourself the aggravation and shop elsewhere. If this ever gets resolved I will not make same mistake again. read more

Whatever you do, don't buy from realtruck unless you're willing to gamble with your money. they say that they guarantee the products will fit your money back. They sent me a product that didn't fit my vehicle and was damaged easily when I tried to stretch it to put it on. I called Customer Service and spoke to a really nice lady who assured me I would get a refund and didn't need to send the product back so I went ahead and tossed it. then I received an email a few days later denying my refund with no person to contact no accountability, nothing. I responded to that email and all I got was a copy paste of a portion of the original email telling me to basically get lost. I'd never buy from this company or recommend it to anyone ever. read more

Hard cover for 2025 pick up broken part to secure strap. came with no instructions in the box and had marks on cover. I had the same cover installed on a 2024 from a shop down the road tried to save money. bad mistake ( Good things aren't cheap & cheap things aren't good ) read more

Ordered a rapid ship item on a Saturday, website said it would ship the following Monday. There was no update for days so on Thursday I called in. The lady was nice but all she told me was it should've shipped and she wasn't sure why it didn't. She placed an "inquiry ticket" and said it would take up to a week to find out what was going on. I waited the week with no response so I texted in, also no response, so I called again. The guy told me that the ticket had been closed out the same day it was put in so nobody was going to help me but that hopefully my order would ship that day or a day later. I waited another week in hopes it would ship but still no update. I have ultimately just cancelled my order. Im not mad about the wait itself, I work in shipping for another company so I understand things happen sometimes, but for me to call in and all they can tell me is "we have it in stock so I'm not sure why it hasn't shipped yet" for weeks when it was supposed to ship in days is not acceptable. Not to mention every phone call takes about an hour because they put you on hold for so long read more

Customer service is terrible. Long hold times on the phone, very slow to handle warranties. Through time ive seen the company change to get worse wake up Bak industries Amp Research especially read more

What a nightmare. Never got one of the products. And they said it will take 5 to 7 days to get a response. Didn't take that long for them to take my money. And then give me the run around about it and the refund. read more

Wish I had read these reviews before ordering from Realtruck. Their "Rapidship" took 2 weeks to arrive. It was for the wrong truck. I've been waiting the last hour for the "next available agent". read more

i bought a tonneau lopro and it rattles like crazy. i tried all suggested adjustments and they did nothing. Realtruck then closed my case saying resolved. i will never buy another product from them again read more

I purchased a Truxedo Pro X15 for my new Frontier back in October. This is my second Pro X15. The first one I installed myself and it looked good and kept out 99% of the water. This second one has been a real disappointment. I paid $159.99 for the "professional" installation because I was feeling lazy and what I have now is a wrinkled cover that leaks like a sieve. There are multiple puddles in the bed and when I open the tailgate while it's raining there is constant dripping at both corners near the cab. And the customer/warranty support has been very slow and not helpful in resolving my issues. We're talking weeks trying to get this sorted out. In hindsight, I think this was intentional so they could get me past the 30 day return window. I would not recommend either buying from realtruck, this cover, or the "professional" installation. Garbage company. read more

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Actually there were several issues with my order starting with a piss poorly done website the job couldn't be done right the first time I ended up losing money and will never do business with the company again you cannot get a hold of a simple supervisor let alone anybody in the main office at this company it's a brand name and they really don't care what happens underneath them I highly recommend that you go elsewhere for your parts I've tried desperately to get a hold of somebody to talk to them about the way I was treated by this company hung up on by sent the wrong parts website being put together incorrectly I mean you could just go on and on with this company it's just absolutely ridiculous I'm in my 60s and have been renting my whole life this is not a company to do business with do yourself a favor and move on save the stress! read more

Worst company ever Real truck, Real truck.com etc... Ordered hood deflector a month ago and never received it! There misleading website and customer service is horrendous! Simple fix and does not cost anything! Call your credit card company and then go to BBB Better Business Bureau and file a complaint and then email your Attorney General and my whole situation was fixed within days and all the funds were back in my pocket and the service was free to do it! read more

This was the worst experience I have had ever trying to by something. I chatted with a sales specialist and everything to fine a bed cover and ladder racks that would work with the cover for my truck.... Well wouldn't you know the roof ladder racks I got were only like 16 inches tall and of coarse they don't work with the cover that I told them I was getting. So I tried to get a hold of customer service with no luck going on four days. So then the bed cover comes and wouldn't you know half the hardware box they sent was missing. So once again I tried to get ahold of customer services with no luck. Buyers beware this is a horrible shopping experience. I personally will never shop here again. I spent 1500 and can't use any of it nor can I get someone to approve a return... I'll be disputing this with my bank read more

Customer service useless, received a Gator rubber tailgate mat with no mounting screws, adhesive, or instructions. Four calls to Customer service resulted in "go to the hardware store and buy some screws (size and length unknown) read more

Poor business practices. They screwed up my order and somehow couldn't fix it and kept giving me the runaround. I called 7 times and they kept giving me a different answer. Had to get bank involved to go after them for my refund read more

fast-talking and incompetent customer service Chris lied about a return and screwed up the second order. Then disappeared You can't even get a hold of customer service; wait times are over an hour I've seen bad but this is just a joke of a company. I will be using Amazon or another distributor going forward read more

No feedback on orders, take money but item is not in stock. When quizzed about delivery, takes anorher 5 days for CS to respond. I waited 8 days for an item which still says pending??? read more

I placed an order for a Bakflip tonneau cover on June 8th. I received no estimated ship date. I did contact them to find out when it would ship and they told me on or before July 11th. That date came and went with no shipping notice. I contacted them again on the 15th and they said they could not tell me when it was going to ship. On the 16th I called to speak to a representative and he said my order was not placed until July 7th, which is incorrect. At that point I decided to cancel the order. The representative said they would let me know in a day or two if the order can be canceled. Meanwhile, they keep sending me emails asking me to review the product that never shipped. I would not recommend buying through this website. read more

This company fraudulently added "shipping protection" to my order that I did not purchase at checkout. When I called support, the support associate recognized the error and said the charges would be refunded. I get an email this morning that the charges will in fact not be removed because the company already shipped my order. I did not order an extended warranty over my shipping. Just go elsewhere and be at peace of mind with your purchase. This company is about as unethical and won't treat you like a paying customer. read more

Ordered some truck accessories and when I got the order confirmation none of the email links worked. That made me suspicious. Checking their reviews, I realized they are not a reputable company. So I cancelled the order on their website. They still shipped product the next day. I refused shipments when they arrived. Now RealTruck is claiming they can't accept them because they were installed. I have the detailed FedEx tracking showing they were refused. I opened a dispute with my CC company. I don't recommend any business with these guys. Search their address, they just drop ship. No warehouse. Just a suite. read more

RealTruck - FakeTruck - Auto Parts & Supplies Near Me - Ocala, Florida

I needed a part ASAP and chose RealTruck.com as they had "ships today" by the product. 4 weeks later and it still hasn't shipped. I contacted customer service about this 8 days ago and still haven't heard back from them. Even as I write this review, the product page for item I ordered claims it ships today. read more

SCAM COMPANY! It has been 2 months and I have yet to receive my full order. I have contacted customer service but all I have received is an endless email loop. DO NOT ORDER FROM THEM! read more

Purchased some Havoc brand hoop style rails and put on both sides. The passenger side is like trying to scale a fence its so steep. Was told it was installed and can't be taken back. Hard to tell it's defective until you hang it on the truck. read more

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this company is horrible and filling orders and even worse at communication! I have two bed covers that I had to cancel after not being able to fulfill the orders. this was two weeks ago, no email response and 2hour wait times to ask when to expect refund. nobody seems to know! stay far away from this company at all costs. read more