I don't really leave reviews but this is one that I have to leave! My mother which is in her 60's caught a flat tire last week and had to pull off the freeway to a gas station on Indiana Ave. While she was there putting on her spare tire she had mentioned to me that NOBODY had checked on her or cared to ask if she needed help except for this young man (which I believe) his name was Ethan. He was the only person who cared enough to check on my mother. I am very happy and grateful that he did. I thank that young man ! read more

I recently purchased a vehicle JR was the sales associate who assisted me with the process I didn't have much knowledge when purchasing a vehicle & JR made sure that everything was clear and that I was taken care of. read more

Absolutely loved my experience with purchasing my BMW X3. Oscar Contreras you were great and I am So grateful you were the one who assisted me. Not once was Oscar pushy and I honestly felt he was honest with me the whole time. He even answered a few questions I had after my purchase when I messaged him. If you're considering a BMW, go to Riverside BMW and ask for Oscar! read more

BMW Of Riverside - Auto Parts & Supplies Near Me - Riverside, California

First time here for an oil change. My service advisor was Daisy Keene and she took good care of me. The lounge area to wait around in was nice and had complimentary water and hot beverages. Unlike the Toyota dealerships I'm used to, they actually wash your car for you as well. The only con I would say you should be aware of is that the wait time can be long for something small like an oil change. Overall, I would definitely recommend BMW of Riverside. read more

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JR at BMW of Riverside was honestly one of the friendliest salespersons I've EVER dealt with in the car business. I think for most people, this is the part they dislike the most, and it was so refreshing to work with someone who LISTENED to exactly what I wanted and needed and helped me find the best option! Given that I was in Orange County, I had lots of options and tried to connect with several BMW dealerships in my area, and unfortunately for them, but fortunately for BMW of Riverside, no one could get me what I was looking for but JR did! We worked the transaction entirely over the phone and I only had to drive out to trade-in, do paperwork, and get my new car. All the details and viewing was done via phone. I realize not everyone can do that, but for me, driving out spending hours in the process at the dealership was not an option, so I did all the legwork from afar first and sealed the deal in person. JR was honest with me and got me exactly what I needed. I had to drive home late that night (as I couldn't make the drive to the dealership until after work) and after arriving home, he even text to make sure I got home safely. It's the details that count in a world of chaos and I can only recommend JR at BMW of Riverside. The best part is some of the other dealerships are still emailing me saying their "deal" is the best nationwide and little do they know, I already got it! Thanks so much BMW of Riverside and THANK YOU, JR!!!! read more

BMW Of Riverside - Auto Parts & Supplies Near Me - Riverside, California

I called BMW of riverside in advance to trade in a BMW of mine for a 2021 M4. I was told to ask for Edwin Sarhad When we arrived. Upon arrival at reception desk, I asked for Edwin. He came over & immediately told us that he had no interest in accommodating our needs. I was a bit taken back, being I'd purchased a half dozen BMW's from riverside in the past. This guy didn't sit us down & even try to work with us. I'm assuming he profiled me, being I was in gym clothes, but regardless he basically spun us around & booted us out. Needless to say, I went to BMW of Murrieta, where I was treated how a customer should be treated. & if you see the pic I attached, I was able to get the new 2021 M4 I was looking for. I'll never give riverside BMW my business again... Edwin was unprofessional, & from the poor reviews I've read online about him, this seems to be a trend. I'm forced to give 1 star, because zero isn't an option. I don't recommend anyone to do business with this organization. read more

BMW Of Riverside - 2021 BMW M4 - Auto Parts & Supplies Near Me - Riverside, California

Just have say, Soooo very pleased with the service we received from Daisy in the service department, she went above and beyond on a Friday afternoon to squeeze us in and take care of our service needs! Thank you!!! read more

Purchasing a car is often anxiety-inducing. But my experience at BMW of Riverside was truly the best, easiest, and most straightforward purchase experience ever. I recommend them wholeheartedly. Charles assisted me via email and phone. He was responsive and ensured things moved smoothly early on. JR assisted me in the showroom. He was kind and knowledgeable. I felt at ease and well taken care of the entire time I was there. I hope everyone has the type of experience that I had today. Now, I must go to stare lovingly at my new car. read more

BMW Of Riverside - Auto Parts & Supplies Near Me - Riverside, California

JR is the best! Very polite, nice and welcoming. Worked with me to get me my dream M240i, no long waits, no hidden fees - best experience I've had at a dealership. Definitely recommend JR! read more

Review is for service department: Price to replace tire is about $100 more in person, than the quoted price "out the door" we received by sales manager over the phone yesterday!! Is this becoming standard business practice? Spoke to service manager and they agreed to honor the price, but still pretty disappointing! Been a long time BMW customer, and I feel like service is going downhill like quicksand. read more

We couldn't be happier with JR (Jamil Razzak) he is very pleasant, honest, knowledgeable, friendly, enthusiastic, and very helpful. We are so grateful to have him as our sale advisor. It's been a great experience! Will definitely pass this along to family and friends. Thank you so much JR. Thanin.W read more

I am SO happy with my new car! M8 competition! Thank you JR salesman and Edwin Manager for making my lease return and replacing it with the car of my dreams, it was a easy and hassle free experience! JR was very professional and friendly in every aspect! With this whole covid-19 I was nervous about going to a car dealer but he made me feel safe! He wiped down everything! Edwin is the master of the "M" cars! He spent over a hour showing me all about the options and performance even before he knew I was going to buy a car from him! Edwin and JR work well together and I would highly recommend them both if your shopping for a new BMW! I also got a great deal!! read more

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Got a flat tire on the 91. Called and spoke with Richard. Given a quote for a new pair of shoes! Rob was there to assist us. He kept us in tabs as to the status of the repair. Best part was helping me find a deal aka discount. Definitely recommend this place! Wish we live closer though. read more

The Riverside team has a wonderful sales advisor and his name is Larry Winkler !!! ( I hope I'm spelling the last name right ) This would be my second BMW purchase at this location and they always exceed my expectations!! I was able to drive off in a brand new 2019 5series and I couldn't be more than thankful for the patients and the energy that Larry has put together to allow me to drive off in such a beautiful car!! I want to give a special thanks to BMW-Riverside for always taking care of my needs and showering me with accessories day of purchase! I cannot be more excited!! Larry you are phenomenal ! also Micheal thank you again for the walk-through on the special features. BMW RIVERSIDE keep up the amazing work!! read more

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Pretty much the worst part of owning a BMW was having to rely on BMW's service dept. Everything was covered under warranty until they'd randomly claim it wasn't. Go in for an airbag sensor light, get the car back 3 days later and the Bluetooth didn't work. Take it in to get the Bluetooth fixed and they'd claim the car never had Bluetooth to begin with. Etc... etc... At one point I drove a loaner car for 3 weeks & could not get any information or even a call back as to why my car was taking so long or when it would be ready. I can't tell you if my BMW was a lemon or if these guys were so inept at fixing things and breaking something else, while offering little-to-no communication. I don't know, but seriously, I always wanted a BMW & the experience of having to deal with this place soured me for life. Got rid of the BMW & now drive a Genesis & I've had exactly ZERO problems with the Genesis. read more

This place is absolutely the worst. The whole service department needs to go back to customer service school. There customer service is so bad that I can barely put it into words. They never call you back you can never get ahold of anyone. Then when you call and leave the service manager a message to call you back he never returns your call. My service advisor Rob is the worst one of them all. Do not take your vehicle to this facility read more

Our BMW X3 had a problem with the brakes suddenly grabbing during driving when I was not stepping on the brake pedal. This caused the car to shake violently. The only way to stop it was to pull over, turn the engine off and restart the car. The problem was sporadic and unpredictable and very distressing when it would happen at high speeds on the freeway. So in June 2022, I brought the car into the Riverside BMW. I described the problem to the service person. They looked at the brake pads and said there was plenty of life left in them and started looking for things that had nothing to do with the brakes grabbing. They replaced a wire harness and another thing that I don't recall; neither of which had anything to do with the brake grabbing problem that they were supposed to solve. Not surprisingly, that did not fix the problem and I brought it back. They did some diagnostics and told me that the battery was not putting out a specified voltage, and they were "confident" that replacing the battery (for $700) would fix the problem. I asked why they suspect a faulty battery when all the electrical components in the car worked fine. After hesitating a few seconds he responded with a very lame statement "Well, it's a very sophisticated system" and did not elaborate on what that meant. In other word, he didn't have a clue, and again ignored that I have a brake grabbing problem, not a battery problem. I was very skeptical, but on the remote chance that the BMW mechanic (excuse me, "technician") might be on to something, I had a private BMW mechanic replace the battery, for $200 cheaper. As I suspected, that did not solve the problem. I called again and was told to bring it in again, and the shop foreman ("who deals with problem cars") would look at it. Two days later, they called and said the shop foreman could not figure out what was wrong and to come pick up the car with the problem unresolved. I brought it to my regular mechanic in January 2023 and he did not have the proprietary equipment to diagnose a BMW, but noted that the brake pads were almost completely worn down - 6 months after the BMW mechanic noted that the brake pads had plenty of life in them. So in just 6 months the brake pads were completely worn down because the BMW mechanics kept ignoring that the problem was grabbing brakes. So to tally up the losses: $1746.47 to BMW for misdiagnosing the problem and stringing me along three times ($947.47 on 6/12/22, $572.00 on 10/16/22, and $227.00 on 4/3/23), as well as my regular mechanic's replacement of brake pads ($1287) which wouldn't have worn out if BMW fixed the problem in June 2022, and $500 for a new battery which BMW indicated was needed but was not. Eventually, I discussed the problem to my son-in-law who works on his own cars; he is not a professional mechanic, but is pretty knowledgeable. Unlike the BMW mechanics, he listened to my description of how the brakes were grabbing without pressing the brake pedal. So he did an internet search and pretty quickly found that the problem in BMWs was due to a sticky valve in the ABS module. He bought a used ABS module on eBay for $300, installed it and the problem was solved. So I conclude that The Riverside BMW service department is incompetent, only looks at the computers diagnostics and ignores the first hand information from the car owner, all the while, stringing out the customer for a series of unnecessary expensive repairs. read more

JR is an excellent salesman! He was attentive, detailed and knowledgeable. Answered all of our questions and made the purchasing process pleasant. 5 stars... read more

My wife and I were shopping for an X3; checked 2 other dealers and BMW RIVERSIDE had the best customer service, not to mention PRICE! Thanks to Edwin for sticking to the first numbers he gave me and JEN WRIGHT for the SUPER FAST CLOSING! EFFORTLESS AND UNREAL- 10 stars if I could read more

BMW Of Riverside - 2021 bmw x3 - Auto Parts & Supplies Near Me - Riverside, California

Best car buying experience ever. I went to at least 20 dealership across Southern California. Test drove nearly every sedan in this class. Larry at Riverside BMW was the absolute best. He asked my experience with the vehicle, and provided appropriate (not patronizing or massagnistic) information during the test drive. During negotiations he was patient and advocated for me as a buyer. From management to finance everyone was nice, respectful, and helpful. While I was there I even picked up a watch to go with my new car. Photo to come. read more

BMW Of Riverside - My CPO BMW 330i fully loaded. He is a sexy beast. - Auto Parts & Supplies Near Me - Riverside, California

I recently visited Riverside BMW, with the intent of purchasing a used vehicle. I dealt with the most professional car salesman I had ever met, Jamil Razzik, a true gentleman in every aspect. Jamil looked into my situation, not too much of a down payment and not the best of credit either. Jamil worked and worked on obtaining a great deal for me. He was considerate, efficient, honest and very upfront in all aspects. Suffice it to say that I walked out of Riverside BMW with a 2021, 200 Series!! In one word, the experience of obtaining a new vehicle was AMAZING! Thank you, read more

BMW Of Riverside - Here "She" is ... - Auto Parts & Supplies Near Me - Riverside, California

I went in today, just looking around. I saw a convertible on their website and thought I might like it. Unfortunately, they'd already sold it, but I met JR (Jamil) and he was very nice. I explained that I'd actually fallen in love with the 330i when I rented one for a trip a couple of months ago. Wasn't sure I could afford one, but JR showed me their retired loaners and I found a beautiful new baby! She's a gorgeous 21, with mineral white paint and black accents. JR and Nader worked on my great deal. They even paid off my Acura lease and gave me more money on top of it- it was literally more than 3 other offers I'd already gotten on the car. I ended up $3000 plus and Nader added $1500 in lease credit for me. I honestly thought If I was ever going to get this car, it would be a base model- but, mine is fully loaded and beautiful! Want a great deal and nice people to deal with? GO GO GO see RJ and have Nader help on the deal! You will be so happy!! read more

BMW Of Riverside - Gorgeous 2021 bmw 330i. My new baby!! - Auto Parts & Supplies Near Me - Riverside, California

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We researched a car from BMW Riverside CA. online and drive to the dealership to purchase the vehicle with a draft from our Federal Credit Union. After agreeing to purchase the vehicle the owner/salesperson refused to accept our draft and insisted if we wanted the car we had to finance with BMW. We declined and wasn't afforded the opportunity to hold the vehicle for three days until the draft cleared. We were told to have the bank wire them the money. They advertise reasonable sales prices but charge inflated interest rates. Sadly I hope people of all races are not treated in this manner or anyone period. We are people of color and sincerely hope it wasn't that. Do not fall for this scheme and purchase under duress from this place. Signed two disabled veterans (Retired Nurse/Professor and government employee. Do not stop here unless you want to be taken advantage of. We plan to report them to BBB.org Sadly, I purchased my first BMW X5 in 2014 from them , and I shouted from the rooftop how great they were. read more

My husband took my car to have the coolant topped off on 9/22/2020. Today I had my car washed and as usual I would wipe the engine to keep it clean under the hood. Guess what I found when I opened the hood? The liquid coolant bottle cover was left in my engine! I would expect a better service from an expensive car dealership, don't you think?? read more

BMW Of Riverside - This is where they left the bottle cap in my car! - Auto Parts & Supplies Near Me - Riverside, California

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Very smooth car buying experience. I was buying a relatively cheap used car from this dealership but despite this, the staff was super friendly and helpful during my entire car buying process. JR helped me out with the test drive and went over and above to make sure I was happy. He even coordinated with his managers and colleagues to help me out on his day off. JR, Luis, Nader and Jennifer are all stand-up people who really want to earn lifetime clients for the dealership. I would definitely recommend this place and I'll make sure to keep them in mind if I'm in the market for a BMW. read more

Man this place just keeps getting worse. Took my brother's car in for a diagnosis. After making an appointment and waiting 20 min for a dumbass to come help me, they told me that I can't get a loaner because the car is registered to my brother... man this dealership is literally the reason why I went from a bmw to a Benz. Do me a favor and go to fletcher jones in Ontario or Newport Beach and they can teach these unprofessional clowns what service really is. read more

Had such a great experience with my purchase yesterday! Thank you Jr for such a great experience and making this purchase happen! read more

BMW Of Riverside - Auto Parts & Supplies Near Me - Riverside, California

Wow! What an amazing sales and service experience! We found the exact car that we wanted on their website and then called the dealership to see if we could make a deal on it over the phone, because we live an hour away. We worked with a salesman named Dylan Barnes and a sales manager named Nader Zekria. They both were incredibly accommodating and professional. They put a deal together for us that we feel was awesome. And it was the very first deal they presented to us. No need to haggle. We got a 2021 BMW 330e (electric) and found the exact color and options that we wanted, without exception. We had priced a lesser model at two other dealerships closer to us and were quoted considerably higher prices. When it came time to take delivery, they actually offered to DRIVE the vehicle to us! Another sales man named Mark Decker drove the car to us, again, over an hour away, because our original salesman Dylan was away on a trip. Mark showed up to our house, as promised and presented it to us with a giant red bow on it! Loved it! Mark gave us a thorough tour of all the technology and we even took a quick drive around the block so he could show me some stuff in action. Mark wore gloves and a mask the entire time and was incredibly professional and helpful. Then, we sat down so I could sign all the new car paperwork. Overall, we were incredibly impressed with the entire transaction from start to finish. And this was the second car we leased at BMW of Riverside. I'm sure there will be more to come. read more

BMW Of Riverside - Auto Parts & Supplies Near Me - Riverside, California

Bought a 2023 4 series roughly a month ago from Riverside BMW. 1st time at this dealership after a local Orange County dealer couldn't make it happen. All went smoothly. No hard sell on anything and good communication from beginning to end. My salesman was Mark Decker, who I'd highly recommend. read more

Literally just left this dealership I was in to buy an x5m I asked for assistance and a young man in a purple shirt pretty much looked bothered that I asked this was surprising from a luxury care dealership I stood next to the car I came to buy for 30 minutes and was ignored I will definitely be taking my business and money elsewhere. read more

One of the best car buying experiences ever. Great support, customer care and got an amazing deal. GM Antony runs a tight ship ensuring customer is happy all along the buying experience. His staff Edwin and JR makes you feel special. They're not just a great BMW dealership. They're a great overall dealership. I switched from Mercedes after 10years. read more

BMW Of Riverside - Auto Parts & Supplies Near Me - Riverside, California

BMW of Riverside just lost a good customer. I've been taking my car here for service for the last couple years after moving to a new area. I recently called to schedule a service appointment and was informed they will no longer provide loaners for routine maintenance and that they expect you to sit there and wait 2-3 hours. The person on the phone transferred me to a service advisor, I left a message for this person to call me back and told him the issue and that I would go elsewhere if this isn't addressed; and I haven't heard back from him. On top of that, a colleague of mine who owns many BMWs recently also had a terrible experience with BMW of Riverside and moved to BMW Ontario, which is what I just did as well. Update: just to show the short sightedness of BMW Riverside and how it's losing customers left and right due to poor customer service, after taking my car to BMW Ontario for service, in addition to the routine service, they discovered other areas where repair is needed (which I'm not surprised as I have 110,000 miles on this one) -- that's quite a bit of $$$ BMW Riverside could have earned but will not be. read more

We have been doing business with this dealership 20 years. I went to drop off my car to do an alignment but they made me wait 2 hours to just check my vehicle in. I went to the serivce manager office to express my concern and he didn't even bother to look at me when I was talking. I can understand why the serivce department is the way it is when the leader of the serivce department doesn't even care. Avoid this dealership as much as possible. I know BMW of Murrieta might be out of the way but it's worth the drive. I came here and was addressed immediately. There is also BMW of Ontario. read more

Worst customer service ever! What a horrible standard for BMW. I cannot believe the lack of service at this location. I will make sure to service my car and make purchase at a different location. It's sad that riverside cannot have the same luxury service as other city's. Long story short, scheduled a service only to wait for a loner car, although I schedule everything in advance. After waiting 1 hour we were told it would be another 30 minutes wait. We ended up leaving since we had other things scheduled. What a waste of a day. read more

I went into BMW of Riverside yesterday to purchase my 840 I and I was greeted by Oscar. He was extremely friendly and engaging throughout the entire sales interaction. I also had the opportunity to meet his boss Nadar that also mirrored that same customer service. This is now my 7th BMW purchase and I have always been treated in this exact same manner. Thank you for providing a great customer experience! Wishing you both much Success! read more

BMW Of Riverside - Auto Parts & Supplies Near Me - Riverside, California

JR the salesman was excellent! Extremely knowledgeable and attentive!! The buying process was so easy! I inquired about a car and immediately JR responded and had the car ready for me when I showed up and I was in and out. No game playing! Will definitely buy my next car from him! read more

Once again I went to JR and Edwin to lease another BMW ...I was with my boyfriend , it was a fast process did not take all day and I was satisfied with the deal they gave me !!! I will never go to another dealership because I know riverside BMW takes good care of me with great customer service and cares about making me a satisfied customer.. thank you Riverside BMW read more

A big thank you to BMW Riverside. Sales representatives JR was outstanding. He provided knowledge on the car we wanted and was very helpful in making sure we received the best. read more

Best place hands down to buy a car. They really take care of you and treat you amazing like your family. Thanks for being so awesome. So appreciate each and everyone of you. read more

BMW of Riverside's team of sales people were extremely helpful and incredibly professional throughout the entire process. They ensured that all of my needs were met to get into a new lease for my new car. I had been a loyal customer of a dealership close to my home in Los Angeles but unfortunately, their unwillingness to work with my needs allowed me to explore what BMW of Riverside had to offer. In the future, Riverside will be my first call and first choice when getting a new BMW. The day of the purchase, I was in and out with no hassle, no bait and switch like another dealership tried to do in the past. Everyone wore masks and ensured my safety was a priority. I can't thank Michael Montoya enough for reaching out and making sure I was treated like an important customer. Also, JR and Edwin Sarhad for following up and making sure that I didn't feel like my business was being forgotten. You all make a great team. I wish you much success. I've had some very painless and pleasant car buying experiences but this one is by far the best and easiest. Thank you so much and I hope to see you in a couple years. read more