Buying a car is usually not an easy process, but my experience at Audi Riverside was outstanding. From the beginning, my salesman, Edgar, did everything he could to make the process smooth, stress-free, and enjoyable. Kevin Bolden, one of the managers, also went above and beyond to make sure I got exactly the car I was looking for and that I was completely satisfied with my purchase. Overall, the entire experience exceeded my expectations. I highly recommend Audi Riverside, and I will definitely be back for my next Audi purchase! read more

We purchased an RS Etron GT. The main issue has been that we do not feel we received any customer service regarding how to use the features of the car, questions answered about the app, a walk through of the vehicle itself was never done. We were told there isn't a Customer Service department or technology person that make sure the customers know and are comfortable with all the details on their vehicle. There has been no follow up call to make sure that we are comfortable or if we have any questions. As a matter of fact, we had to reach out and ask for help on the car and we had scheduled a Zoom call with a sales rep and the sales rep never made the call and never followed up to explain why they canceled the Zoom nor did they try to reschedule. I was also promised mud matts for the interior of the vehicle when I purchased it and I never received it. When you purchase the most expensive vehicle that Audi makes, you expect Audi to have the same level of customer service that the other luxury car brands offer. Not only did we pay cash for this car like we do all our other vehicles, we thought the service would be on par with the brands that we have bought from such as Porsche, Lamborghini, Mercedes, BMW. These other dealers went out of their way to offer us a class at their dealership on how to use the car and Porsche even sent a sales rep to our house to make sure we were comfortable with all the features of the Taycan. So far, we are happy with the vehicle itself but since this dealer does not have the resources to offer the necessary customer service, I would not make the trip out from Orange County like we did to purchase this vehicle. We will not purchase any other vehicle from this dealer. They really need to invest in their after purchase/ customer service department if they want to procure brand loyalty and customer satisfaction. We have been asked where we purchased such a great car and we have not recommended this dealership. read more

OK, here you go again. Walters Audi Riverside can't be anyone else. Just drove this home today. My salesman, Raymundo and his partner Stephen is awesome. This is probably our 10th audi from Walter's Audi Riverside, overtime. General Manager John Scholz always keeps in touch; where I arrive and everyone is so welcoming and courteous. Raymundo, Thanks for the iced coffee! Raymundo was able to explain the contract along with the perks of the price as well as the car, 2025 Q5. Raymundo knew the details of the car when I was technical with my questions. He was also very patient! Dean, my Financial guy that took care of me here and gave me the best terms and advice when I had questions. We talked about cars for a little bit where I could've left about 30 minutes earlier. That just shows that they enjoyed building a relationships with their clients. Also, I believe another manager, Kevin, came by to say hi since we recognized each other from a previous deal. This dealership says hi to me more than my own family. Thank you again and we will be back along with referring our friends. Thank you to Walter's Audi Riverside and their top-notch Manager, Mr. John Scholz. I'm glad Mr Scholz has been at Walter's Riverside for years when compared to other dealerships. The at just shows his reputation read more

Audi Riverside - 2025 Q5 Premium Plus on 5/30/2026. Walter's Audi never disappoints - Car Dealers Near Me - Riverside, California

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At the start of August, I bought a new A5 for cash. Blake the sales guy was great. Raymundo the finance person was pushy and despite telling him multiple times that I didn't want the additional overpriced warranties etc, he kept pushing to the point that I was starting to feel "if this doesn't stop, I'm going to leave with not go ahead with this purchase". Almost 4 weeks later, I received an invoice from Audi FS telling me I owe 4k on the leased car I returned and payment is due by next week. I had already paid this 4k to Walter's (the owners of Audi Riverside). I have been calling and emailing Raymundo and getting no response. Yesterday I emailed the John the GM with no response and today, when following up yet again, got an out of office response. In addition, despite CA law requiring that front and rear license plate holders are installed this was not done. While they are rushing through singing multitudes of documents, I notice that they did include one indicating that I had seen the holder being installed. While they may think that most customers are too dumb to know that doesn't relieve them of their legal obligations, it does not. It's extremely easy for me to prove that this was never installed. Again, they completely ignore my requests that they comply with CA law. That they accept 60k cash from a customer then ignore, and have the audacity to send a card congratulating me on the purchase and promising to "uphold our award-winning level of customer service" and "our ongoing commitment to you is a level of unmatched customer service", is frankly insulting. read more

This past Monday I needed to come for a low pressure warning. I called at 750am, there was an opening for 8am. I was going to take my dog to the park while we waited for the appointment. When the system said 8am, we changed direction and headed to the dealer. I arrived around 825am with my dog. No issues checking in, Louis checked my car in, found a nail in my tire. Unfortunately, my tire needed to be delivered to the dealer, and it could take the full day. Louis was ready to put me in a rental however, I know that they don't allow pets in their vehicles. Louis called an uber for me and found one that allowed for pets. We were able to go home and my boy was able to be relax at home after a stressful morning! It meant so much to me for Louis to take the time to find a driver that would accommodate for both my dog and I. Thank you Louis! read more

I have to say, my view of this dealership has changed in 2026. I have purchased 4 high end cars from the dealership. Never again. The GM John is very rude. The dealership sent me an email with a car that caught my interest. I replied to the email (regretfully), and this is when the issues began. The calls started, the emails started, and the texts started. I hadn't even stepped foot inside the dealership. They call me a VIP, which is hilarious. After talking with the General Manager, John, he said, "Everyone is a VIP here; we treat everyone the same." Talk about a way to scare off customers. I have purchased four Audis from this dealership, and the GM couldn't care less. I find it a strange way to run a dealership. I would avoid doing any business or service at this dealership unless you want daily texts, emails, and phone calls. I guess Walter's Audi is the only dealership in SoCal? read more

Staff were welcoming and nice . Showroom is clean and nice. Roman (i believe thats his name) took care of us and he was nice. My sister was the one shopping for cars but there for support. When we were negotiating and he asked what can we do to earn your business, i said well these are her terms and he blurted out im talking to her. Floored he said that... im glad my sister said something to him. I get he is getting flustered and we are too with the long back and forth but not the best customer service style read more

Let me try putting this in bullet points to see if Yelp and the business understands this is factual and do not attempt to remove my review because of technicalities: 1. Instead of negotiating, Blake wanted to charge more for the vehicle, as a matter of fact he seemed offended I asked questions. 2. I was quoted $200-300 for delivery, please review what their delivery changed to. 3. They did not want to remove their LoJack and noted all Audi dealerships charged this, which is not true, I bought an Audi from another dealership and they had the most amazing customer service and transparency service. 3. When I questioned the charge for the LoJack and asked Blake to have his manager call me, he was also on the call and they began mocking me, do you record conversations? If so, please take a listen, I was even told "you don't have to buy it" My experience was genuine and frustrating and I also felt it had to do with race. Do better as a company and learn from other dealerships. Yelp is being devious and works with businesses and not the consumer, perhaps with some evidential photos they will cooperate. read more

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Very happy customer! Thank you so much Anthony for working with me and getting this deal done. I really appreciate your patience and professionalism. I hope to work something out with you again in the future, I will be back! And thank you Blake and Dean for being a helpful part of the process as well. Loving the 2026 Q3!!! read more

Audi Riverside - Car Dealers Near Me - Riverside, California

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This was my first time coming to Walters Audi for a recall and window issues on my 2024 Q8 e-tron Sportback, and I had a genuinely great experience. Peter Younes was professional, straightforward, and easy to work with! Everything was clearly explained and handled efficiently. Mario Sanchez completed the recall and service update, performed a full multi-point inspection, checked the brakes and tires, adjusted tire pressures, and reset all four windows. A software update was also done, and I immediately noticed the difference. The vehicle feels smoother and the screen is more responsive. A lot of care went into a simple service. Everything was documented clearly, and the car was returned in excellent condition (they included a car wash). Thank you to Peter, Mario, and the entire service team for making my first visit such a positive one. I truly appreciate the quality of work. I know I picked the right dealership to help take care of my car. read more

edgar The salesman helped me a lot by finding th perfect first Audi for me. David sales Manager assisted and made sure the payment was still within my budget. ask for them when you go in you won't be disappointed! read more

We just bought a used Audi from this dealership, they were quick and responsive from the very start. We were searching online and sent some messages in the middle of the night expecting to hear from someone in the morning, we got replies after midnight and set up an appointment for the next day, went in, met with Blake who was very helpful and friendly. He showed us a couple cars including the one we had seen on line, explained details about the car's features, and made the sale! We drove away in our new (used) car in a few hours! read more

Update: I disputed the charge with my bank as I did not receive the service I was charged for. However the dealership still charged me through visa and made me pay for the service not done. So I paid almost $300 for them to break the back of my driver seat, lie about my coolant levels and windshield wiper levels (I had to personally top them off the next day as the light turned on my dash) and not diagnose the original problem I came in for (no sound coming out of my speakers) another issue I resolved on my own. Thank you Audi Riverside for robbing a mother. Your business is truly shady and terrible. read more

Audi Riverside - Broken back of driver seat - Car Dealers Near Me - Riverside, California

My experience with Audi Riverside was exceptional! From John Scholz, the General Manager to Blake Lewis my sales person, I could not say enough of how smooth the process was. Blake set himself apart from any other sales person I have dealt with in the past. He found the car I was looking for and sent me a personalized video of the car. And from there we made the deal. I picked up the car a few days later. Just had to sign! Blake took extra care in showing me the ropes of all the car has to offer with most patience and detail. Thank you Blake! You have a bright future with your salesmanship. read more

Audi Riverside - 2025 Audi Q6 e-tron in Plasma Blue - Car Dealers Near Me - Riverside, California

My fiancé and I stopped by to explore a few used vehicles, and we were genuinely impressed. Mitch was incredibly attentive, knowledgeable, and made the entire experience smooth and enjoyable. Thanks to his help, we drove off in our very first Audi feeling confident and excited. Highly recommend working with him and the entire Audi Riverside team! read more

Audi Riverside - Mitch delivered the vehicle to our home because we wanted to make sure it was in perfect shape from the service department! - Car Dealers Near Me - Riverside, California

I am writing this review with immense disappointment and frustration regarding the purchase of a pre-owned vehicle from Audi of Riverside. While the initial sales experience was pleasant, the reality of the vehicle's condition has turned into an absolute financial and logistical nightmare. Less than a few weeks after driving off the lot, we were hit with catastrophic problems. After taking the car to Audi OC, we received a shocking estimate: over $7,000 in necessary repairs! ISSUES: TRANSMISSION OIL PAN LEAKING WATER PUMP LEAKING AND OIL INSIDE SOS NOT FUNCTIONING I no longer trust the dealership's inspection. I was under the impression that purchasing a pre-owned vehicle from a reputable luxury dealership like Audi meant the vehicle had undergone a rigorous, honest inspection. Clearly, this was not the case. The issues found--which were not minor wear-and-tear items but serious, fundamental mechanical failures--should have been caught, disclosed, or fixed before the sale. I contacted the dealership many times, but I never got a callback. read more

In response to John S: You lost an easy sale. For potential customers: Do you want to deal with a business that's more interested in defending itself when John could have called me and said, "Oh dear, we are so sorry. Tell me what happened so we can make sure it doesn't hurt future customers." I knew exactly the car I wanted and would buy it cash through Costco, even over the phone. All the salesman had to do was find me the car. A no-brainer, zero effort, quick sale for them. Instead, after a few emails to the salesman, I heard nothing more. In the meantime, I was getting spammed with daily emails and texts from Mia suggesting cars I had no interest in buying and she kept begging me to "come in for a test drive". I'm wondering if she was an AI bot as the emails were so non-specific. So I bought my Audi from a dealership actually interested in selling me a car. read more

Been Audi customer since 2017 after three cars I have finally found the dream team. Edgar and Ricky are the most eminent sales reps; they both went beyond to make sure I left with my dream car. If you don't know what model car is right for you or what are the cons and pros of each but want a Audi Ricky is your guy he knows the Audi model inventory. Edgar makes sure if the car you like is sold he will find the exact same one. Overall super happy with them and highly recommend you ask for either Ricky or Edgar they make sure you leave with your dream car no matter what. Great team work and they both have the end result. read more

I recently worked with A.J. at Walter's Audi to purchase an extended warranty and tire & wheel protection for my Audi A4 -- and I honestly can't say enough good things about the experience. From the very beginning, A.J. was professional, patient, and genuinely focused on helping me find the right coverage for my needs. He answered every question clearly, walked me through the options without any pressure, and went above and beyond to make sure I felt confident in my decision.The entire process was transparent, efficient, and smooth. If you're looking for someone who's knowledgeable, respectful, and actually listens to the customer, ask for A.J. He made what could've been a stressful process feel easy, and I'm grateful to have had his help. Thank you, A.J., for your outstanding service -- Walter's Audi is lucky to have you! read more

Car purchase was easy, as the car salesman was excited to close the day with a "hat trick." They weren't too invested in finding out about what was important to me and finding the vehicle that best suited what I was looking for. I was set on buying a car and didn't ask for much, but found that I had to follow up multiple times to receive what was agreed upon. Coupled with, not knowing that certain basic features weren't loaded on the car, which was slightly disappointing. Both key batteries were low, so they graciously replaced them when I stopped in. As well, I inquired about touch up paint, which they also provided. Great customer service with those requests. My car had approx. 10k miles on it, when I purchased it. I recently took it in for the 20k maintenance (at another Audi location) and was initially told that it was going to be covered. After a few minutes, I was informed that Audi Riverside performed the complimentary 30k maintenance on the vehicle, therefore I was left responsible for paying the maintenance fee of $330. read more

Upon first walking into Walter's Audi I was impressed with the ambiance and the facility itself. I thought this would be a great experience based on initial appearances. I was greeted when I came in and I was told someone would be with me shortly. My service advisor was really nice I liked her. My issue was that when I was leaving she said I could text or call and she gave me two different numbers, one for texting and one for calling. Well I always prefer texting especially because I'm not able to answer my phone when I'm at work. Every time I texted my texts went unanswered, and then I would get what seemed like an automated text. It was very weird and annoying. Then she would call me instead of answering my texts when I wouldn't be able to pick k up the phone. So we played phone tag a lot. My texts were never responded to it was like she didn't even read them. I got a call from her saying my car needed a part and would be longer than they expected. I asked for a loaner which they gave me. One of the texts I sent was asking if they could look at my battery (I have an A3 etron) because lately I noticed it wasn't holding a charge. Never got a response. When I returned the loaner I brought it back with exactly the same amount of gas it had when it was given to me and they charged my credit card for gas! I looked at the final report and it said they checked the battery as a "complimentary service" and it was all good. I have a very hard time believing that especially since getting my car back it's not charging at all. We plug it in and charge it all night and the battery still shows empty in the morning. It makes me wonder how many of these "complimentary services" are actually done. read more

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Thanks Romen Artalejo for a smooth and fast transaction process at Audi of Riverside for my new RS3. Pricing discussion was fair and open with zero surprises. I was a remote buyer flying out to pick up the car and they made sure the process went as fast as possible. The vehicle was ready to go and looking perfect. I will not hesitate to make the trip from NorCal to SoCal to purchase my next vehicle from Romen. read more

Response: Great lengths? And at your cost? Screwing in some bolts for the undercarriage that should have been properly installed to begin with surely cost you nothing. And comping 2 tires while we bought the other two at full retail, which I'm sure makes up for anything you "lost" on the two you provided seems like the least you could do. read more

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Terrible service. Led us on to believe that we could purchase a vehicle and then after hours of negotiations told us the car was sold when we finally were ready to sign the paperwork. Very unprofessional and caused my family to waste a whole day here. Take your service somewhere else! read more

Came in here was attended pretty quickly Great ambiance sale person was very nice! 10/10 recommend :) read more

Audi Riverside - Q3 rs - Car Dealers Near Me - Riverside, California

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I was really happy with my last experience at Walter's Audi that I decided to go back again to see about getting a new car. I was lucky that the same salesman who helped me last time was still working there. I spoke to Romen about possibly trading in my car and he really helped me and answered all my questions. Romen was once again polite, courteous and patient. He took his time to show me different options and never pressured me. I will continue to bring my business to Walter's Audi. I recommend asking for Romen, you will not be disappointed! read more

Audi Riverside - 2019 Audi A3 - Car Dealers Near Me - Riverside, California

Joshua Johnson was amazing! Great assistance and professional. I can tell that he is very knowledgeable about cars - next time you visit , ask for him ! read more

I was about to get my third Audi from this dealership And I was working with Raymondo Lopez and he sent me in writing confirmation on a deal on an A5... the payment and the down payment was agreed upon and I even went through the application process and was approved...now I just got a text that there is a system error and he can't honor what he promised and is now asking for a higher down payment and a higher lease payment ? I'm so confused! Arnt they required to honor their promise? I'm giving higher stars only because of how flawless leasing my last 2 Audis with riverside went down... I did reach out to the Gm More to come!! I also leased 4 Mercedes from riverside Walters, I'm in Huntington Beach and I only go to Walters, that's saying something. But, this experience right now isn't good read more

Walter's Audi dealership in Ontario, CA will make you feel like family, not a customer. " This dealership did right by me. They were courteous, provided AMAZING customer service, and were knowledgeable about the car I was interested in (and bought). From beginning to end I was treated with VIP service by my dynamic duo Jose (salesman), was great to work with and he went above and beyond to secure our desired car and ensured top quality. Rigo (finance dept.) there weren't a lot of unnecessary items I didn't want, and they made sure I left satisfied with my purchase. I could not be happier with my results. ..."Quick service & very trustworthy. ...I can honestly say it was an "Amazing car-buying experience! Zina "theprincesswarrior" read more

Audi Riverside - Car Dealers Near Me - Riverside, California

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Worked with MITCH to purchase a 2025 A3. What an experience this was as he hit it out of the ballpark! Customer service is 10000 and his knowledge was unmatched. Thank you for the great experience and we will see you next lease read more

My key needed battery, it was replaced for free. Great customer service. I moved from Orange co. I found them on Yelp.

Edgar was amazing! Super friendly, reassuring, and helpful throughout the whole process. He continued checking in even after the purchase to ensure I was satisfied. Highly recommend him! read more

I purchased new 2018 Audi A4 there, always had my service done there as well. Once the warranty was up so was the customer service. Pricing is exorbitant as well. In spite of lower mileage, maintaining timely and required maintenance, things are going wrong and getting expensive. All the things are known issues with actual class action lawsuits, but Audi is not standing behind their cars. Now going to a 5 Star foreign auto repair with twice the service and half the cost. My next car will not be an Audi. read more

Josh Johnson was a pleasure to work with -- got me into a lovely used VW ID.4 and was both informed and supportive throughout the process. Even dropped the car off at my house (an hour long drive)! Would definitely work with him again! I want to add that Bryan Villasenor in the finance department went above and beyond to help me get the IRS tax benefit for used EVs even though the dealership had never done it before. That kind of service makes a huge difference--he literally saved me $4500. read more

Audi Riverside - New (used) car! - Car Dealers Near Me - Riverside, California

Walter's continues to earn my respect! After purchasing two Audi's from Walter's, didn't mean they would automatically receive my service business. Having found the Sales team was great to work with, I quickly learned that the Service team was no different and together they consitentaly provide an exceptional customer expereience. If you have worked with Stacy Samuels you'll know exactly what I'm talking about. Stacy clearly puts the "S" in service and understands the importance and value of providing a higher level of customer service you won't find at other dealerships. Stacy is not only a friendly and warm individual, but shows you the respect and courtesy one would expect. On each visit I have been made to feel valued and appreciated! Stacy is obviously very knowledgeable and works quickly to ensure the repairs are completed quickly, but more important they are completed accurately. I have never felt like unnecessary items were being suggested or that I was being upsold. She is certainly a people person and works diligently to earn your respect and trust. This approach to service consistently demonstrates that she and Walter's values my business relationship and has gone a long way in making me a customer for life. read more

Well, initially the experience was good, my car ran great before I dropped it off. But then my car starts misfiring after getting my service done which included spark plugs. They said my coil pack went bad and wanted $500 plus another 150 point inspection which had just been completed during the service for another pretty penny. Changed the coil and the misfire returned. Pretty sure they broke my car and now I have to deal with it. read more

Audi Riverside raises the bar for other dealerships. These guys streamline the buying process with first class service. They lead with integrity and transparency. Big thanks to Anthony, Dean, David and Josh for all their efforts in getting me into my Q5! read more

First off want to thank David the sales manager for the free gas on a Toyota Yaris with half a tank already, but then again what's 20$ compared to wasting almost 3 hours driving just to find out that the incompetent salesman Marcos Morales sold the car I was going to see. I guess messaging with the assistant and Marcos himself 2 hours prior (that I was going to drive far) wasn't confirmation enough to not sell the car 5minutes before I got there. David has got to get his employees in check. But then again what was I supposed to expect from a sleazy salesperson like Marcos Morales. read more

Audi Riverside - Car Dealers Near Me - Riverside, California

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They still have the customer service ideology present! Blake Lewis was my sales guy and my family was out of town. So he made a personalized walkthrough of the vehicle we were looking into (Q8 e-tron) in the rain. I just thought that was special. They didn't beat around the bush with negotiations and he absolutely killed it with the deal. I'm sorry but he probably didn't get commission on my deal. Bottom line, is this place had top notch service and we will be a forever client. Shout out to Blake Lewis, you guys want a great deal from a great guy, he's your man!! read more

Audi Riverside - Blake Lewis business card - Car Dealers Near Me - Riverside, California

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Anthony Hyunh is a credit to this dealership and the Audi brand. From the moment we met on the sales floor he was courteous, friendly and professional. During my test drive he and my husband really connected and by the time we sat down to discuss pricing it felt like we were working with a friend. Bought my 2018 A3 Quattro from him yesterday and couldn't have been happier with the experience. Greg Meer (finance manager) was also extremely helpful, knowledgeable and relatable. This was literally the best car buying experience I've ever had and we won't hesitate to return to Walter's Audi when we're ready for our next vehicle. read more