Francisco was extremely professional, knowledgeable, and honest throughout the service process for…read moremy Tesla Model S Plaid. He took the time to thoroughly inspect the vehicle, explain the work being performed, and ensure the final result would meet OEM standards. His attention to detail and commitment to quality gave me complete confidence in the outcome. I highly recommend Wheel Tech to anyone looking for exceptional workmanship and outstanding customer service.

They do a very good and honest job. I appreciated my last interaction where they honestly said they…read morecouldn't fix a wheel because if they did, it would compromise the integrity of the alloy. I wasn't charged. Thank you for being honest and value friendly.

TLDR: Trustworthy, Laid-back, diligent, cost effective…read more Recommended by a women who was frustrated by being taken advantage of by OTHER repair shops. They are great at explaining the difference between 'this is a problem-don't drive' vs 'this is a problem, fix in next 15k miles'. I thought I had a bearing issue. They looked at it and said it was a tire issue that really did need prompt replacement. They could not fix it that day (too late to get new tires). So they recommended another shop nearby. Another time, they declared an issue was beyond their ability and suggested the dealer. Much preferred than spending for half a job before they got stuck and cost me a bunch. They seem to handle everyone's car expertise level very well based on overhearing them work with other customers.

They did an excellent job at a great price. They're honest about letting you know which parts need…read moreto be replaced right away and which can wait until later.

My mom brought her car in because she has a Wrangler and had a weird feeling when she was on the…read morehighway. So she was referred here and they tried to sell her something that was covered under the jeep warranty, tires that she didn't need. And brakes that she also didn't need. She ended up getting a 2nd opinion and they confirmed that her tires and brakes were fine and they confirmed that Jeep will cover that suspension issue. D & R also kept the $107 to try to rob her of things she didn't need. Now she's going to another place that is 20-25 minutes away that were honest to her. This places gives the auto industry a bad name. STAY AWAY FROM THESE PEOPLE!! Crooks

This is my first time ever feeling the need to give a business a review. I took my car in to get…read morethe power steering lines replaced. I picked up my car right before closing. The next morning I noticed a bracket sticking out the top of my hood. To my surprise it was a bracket that holds down the power steering lines. After realizing they forgot to reinstall it, I took a closer look around where the work was performed. The front right wheel well/bumper was missing a clip and flapping in the wind. There is also a splash bracket missing. All these items are parts that had to be removed in order to put the new power steering lines in. I fixed the rest of the issues myself. When I called to ask the manager if they had the missing bracket his response was "we have master mechanics here and any bracket that we take off we put back on." Well attached are the photos... I sent an email as well to see if they had the missing bracket but no response. My power steering does work fine, but everything else being wrong/missing doesn't give me peace of mind. Based on other reviews this family business, with a good reputation, was sold and a lot of the good mechanics left. I wish I had read that before taking my car there. Edited based on owners response below: You can see the two circled bolts where the missing bracket was. About 1 inch above where the bracket was is the power steering lines that were replaced. By saying "You emailed pictures of the bracket and it is not in the area we worked on" is clearly not true. It 100% needs to be removed to access the lines. It just goes to show this place will not take any blame for anything and is dishonest. I never received a call/email back after I emailed the photos. Take my car back to get looked at? No thank you. I fixed all the incorrect work myself. It's not even about the missing bracket, I already replaced it. The company's response and how they handled this situation goes to show how they are unapologetic and constantly deny something possibly could have gone missing.

I was almost scammed here. Went in for a flat tire patch for a single tire. after inspection, the…read moreemployee Kevin stated that the tire couldn't be fixed and recommended replacement tires for BOTH rear tires as my car is AWD and they can't replace one tire. He gave me an estimate of $600 for both tires, yea I'm not paying that much on the fly. I told them to stick the spare tire on and I'll think about it. The next day, I went to my local mechanic and told them about the flat tire. They patched it in 20 mins no problem. Stay away from this place.

Got towed here (Deerfield location) after a tire blowout on I94 on a Sunday afternoon very close to…read moreclosing time. I called them to let them know I was getting a tow and luckily made it a few minutes before closing time. They also had the right tire for my car (only one option at $350/tire though). Since this was a minor emergency and I was getting immediate assistance, I didn't mind. I did however notice that they tacked on life time road assistance fee - would have been nice if cashier had mentioned it before including it. Service was prompt and courteous though making up for the somewhat high price and sneakiness!

I brought in my daughter's car for a damaged front tire and rim. I received immediate attention…read moredespite not having an appointment. Updates were sent via text (including photos) and I was kept in the loop before any repairs were made. Overall I feel the service was expedient and highly professional; will definitely use the shop again.

what a pleasure. I called this morning to indicate an engine warning light went on indicating low…read moretire pressure. i got s 2pm appointment the same day. they took me early and removed a nail and patch it in and out in less than an hour. Even had little candy handouts. Terrific service.

I am SO grateful I found this place. Ray is a diamond. So unbeknownst to me my oilpan was cracked…read morefrom another autoplace (a chain I shall not mention)... and I was leaking oil... I went to a Jiffy lube on a whim and they told me there was hardly any oil in my car! Then a friend recommended Ray. He charged me $300 less than other places.. AND met me at the hospital to pick up my car... (I was having scary tests done and the hospital was walking distance). No body does that. What a kind and caring man. Later on, my car decided to start rattling on the right side tire and Ray fixed that too... AND DID NOT CHARGE ME. Nobody does that. He is wonderful. Ray, you must never retire.

Just purchased a Ford Fusion from here and it's been running real well! Ray was an absolute…read morepleasure to work with, and got us a great deal.

If you need an honest, good, trustworthy, CARING mechanic, you need to go to Heart! Every trip…read morethey've been honest (one time they said they can't do something specific to my car- busted steering column- and unfortunately I needed to go to the dealer.) So they're not looking to take your money; they want you to get the work done right! I've seen them handle difficult customers with calmness and respect. But their values are so humane too, which goes above and beyond any mechanic, much less any vendor. They hire special needs adults and do on the job training with patience, repetitiveness, and care. They are LGBTQ+ friendly and safe. I hope the best for this company and its employees, I hope the values never change. Good honest work with good honest people. A company that lives by their name: "Heart."

Very disappointed…read more.... When this auto shop first opened in Northbrook years ago, I was very excited because I thought "yay...I don't have to take my car to my dealership anymore" since I felt I was always overcharged for their parts and services". Heart was a little bit cheaper than my dealership so I was happy to give them my business. The front desk people were always friendly over the phone and in person and they were never pushy. My issue with them is regarding their honesty. I urgently needed a new car battery 3 years ago (2023). I called them on a Friday afternoon to check if they had a car battery for my particular make/model/year in stock. I was told they had it in stock and to bring in my car first thing Saturday morning. I was able to drive my car to their shop the next morning and the store manager at the time made sure that I got a new battery right then and there. He even called me the next day to make sure my battery was working fine. WOW! I was truly amazed by this high level of customer service. I've never had anyone from my dealership call me to check in. So over the next few years, I kept going to Heart for other services and was a very satisfied customer until today (Sept 2026). We needed to replace our car battery today since it was leaking and my husband decided to replace it himself. We went to Costco to purchase the new battery and bring in the old battery (for disposal) and what did we notice today? Heart installed the WRONG size car battery in my car 3 years ago!!!!!!! The Costco employee at the tire center was like "Is this the car battery that was in your car?" due to the obvious size difference between the battery we were going to buy at Costco and the one installed at Heart! Seriously? Not sure if the wrong size affected my car since it was jiggling under the hood all this time! Yes, my car drove fine with the wrong size battery all this time, but they installed the wrong size! The casing for the battery was TOO SMALL!!! They probably don't expect most customers to go under their hood and inspect or change the battery themselves so they probably didn't think we would notice the size difference! VERY DISAPPOINTED! They could have mentioned to me that the car battery they installed was a little bit smaller in size but not to worry since it wouldn't affect my car. A heads up about this would've been nice. But nope....no mention at all! They lost our business. We will never go to them again for any service!

I called a few times to see if they were still open because no one was answering, and I was worried…read moreI wouldn't make it in time. My car was about to be towed, and I was hoping someone could help me get my hood open before then. Since it was already after 5 p.m., I was really pressed for time. As soon as I got there, I was greeted by a really kind guy (I forgot his name), and Devon came out to help too. When I say these two were absolute angels, I mean it. They got my hood open even though the release lever was broken, helped me put coolant in, and made the whole situation completely stress-free. 10/10 customer service. I work right down the street, and it's nice knowing we have people like this in our community. Thank you both again!

I call in and ask if they have a Firestone fire hawk tire in my size…read more I get a response back "Firehawk???" I come in and buy the tire and they just sold me a random all season tire. Now my tire is miss matched to the other three and drives like crap. Threw out my valve stem also. If you want something right, do it yourself

Mundelein Tire and Service is the best! My car, while old and still runs good is all types of…read morefunky. I needed to get an oil change and the prices are decent here while the service is pretty good so I knew I wouldn't go anywhere else. While changing my oil, Dan and the tech, Nikolai, were able to find some other issues including my brakes, egr valve gasket and camshaft plug. They were honest with me regarding what they found and gave me a decent price without tryin to run me up which I appreciated. Overall, they did a great job with my car and they didn't try to push unnecessary work to be done on my car. I will continue to use them and I would highly recommend everyone else to as well. Shoutout to Nikolai and Dan--thanks for taking care of my car.

I made an appointment using their on-line service. They tookk me on time and I waited for my two…read moreheadlamps to be replaced. The service was quicker than I expeded and cheaper than I thought it would be. Nice people who want to accomodate your needs. I have found that they will be my service provider of choice.

We have been going to Cassidy Tire and Service for years. We have always received great service at…read morea fair price. But this past Saturday, Kevin (Mgr) and his team went above and beyond! I had picked up a nail one of my tires on my Tesla Model 3. Tesla's do not have spare tires and it was important that I get this tire repaired same day. I called and Kevin was very accommodating saying that they could get to it same day. When repairing the tire, his team noticed that my axel bolt had become dislodged. This is a known Tesla issue and a serious one. Kevin looked at the Tesla online forums and made sure I understood the situation. His team torqued the bolt back on to spec, but Telsa strongly recommends replacing that bolt. I was then able to get into a Tesla Service Center later that day to complete the repair. Due to their efforts at Cassidy Tire this serious problem became a non issue and the flat tire turned out to be a blessing! Thank you Cassidy Tire team and Kevin for your guidance!

every time I go here, the service is amazing. They were attentive, detail, oriented, and fixed the…read moreissue that I went in for at a reasonable price. They communicate well and get the job done in a timely fashion. I basically had a tire that could not hold air and they found that there was a pinch in the tire. They ordered a replacement and it was ready within a day. I will continue to use them moving forward.