Jenn, in Kia service, is a great service advisor! She is friendly, knowledgeable, and professional and helped me with all of my questions about my car. She knew all of the answers to my questions and provided me with excellent guidance. I could not be happier with the customer service that Jenn provided me. A+. read more

Such a Great experience at Bob Bell Nissan on Eastern Ave. The sales team was so helpful and patient while my mom was trying to make a decision on a vehicle. They are Subject Matter Experts with presenting, selling, and finding financing within your budget. They were NOT pushy in making a sale. I knew they wanted my Mom to be happy. Special Thanks to Dax Brooks, Shawn Reddick, John S and Ms. Helen, you guys are awesome! I will be back for my next vehicle! read more

I worked with Rob & Damon through TrueCar. They had the exact vehicle I was looking for. I drove 2 + hours and arrived to find the vehicle detailed and ready to go! I highly recommend Damon, Rob, and Sonny. All top professionals. No gimmicks or games. Way to go guys!!!! read more

The shadiest car buying experience I have ever had. I found a vehicle I was interested in online and emailed them. They called me and I explained what my credit was, what downpayment I was willing to make and where I wanted my payments to be. I was told come on in, we can help you! I went after work. Told the salesman that met me that I had been working with Mr. Holmes online and he went to get him. Mr. Holmes passed me back to the salesman. There were two vehicles I was interested in. The salesman brought the first around, pressured me to test drive it. It was decent, but I wasn't sure if my husband would like it. he couldn't come look at it until the next day. Salesman kept asking what can I do to get you to buy from us today...ummmm....I asked to see the Nissan Maxima twice and the salesman ignored my request. they were pressed to sell a Hyuandia over a Nissan? ummmmm.... So I let them run the credit. They came in over 30 points lower than the credit scores that I myself obtained as well as the Harley Dealer and the dealer we ultimately bought from. Major red flag for me that something was not right. They wanted more down than I said I would do and increase of payment by $50 for a longer term than I was willing to pay on a used vehicle. I let them try a second time...no better. So I walked out. Hadn't even gotten around the corner when the salesman texted me and asked what they could do to earn my business. The dealership continued to call me several times after that. They will never, ever, in a million years get my business or if I can help it anyone I know. They need to verify their source for credit scores because it is extremely off. But I guess this allow them to get a higher interest rate and kick back from the finance company. When I come in and tell you what I want? I don't want to haggle back and forth....can you do this, can you do that? No. I told you not once, but three times what I wanted. I went to another dealer. Got a much nicer car. My credit score was 34 point higher than what Bob Bell said they were and they were able to meet all my terms, get me financed at a very good rate and no haggling! read more

the employees and bosses of this nissan dealership have a severe lack of communication and respect towards their costumers. they will belittle you for showing any sort of complaint due to their own communication issues. do not come here for your own good. read more

TERRIBLE Service ! Our vehicle was taken here after an auto accident. They were very vague in giving any info. The timelines given to is for inspections or completions were a week longer than typical AND STILL weren't met. Almost FOUR WEEKS after the accident we were called to pick up our vehicle told it "just got detailed". When I arrived it was frozen over with ice ! Obvious it had been sitting in the same spot for days. The detract didn't work, parts and pieces were missing from the reassembling. After making several calls, we were told it would have to be sent back in by the insurance company. Why would I subject myself to that again ? terrible. Terrible. Terrible. I guess customer service doesn't matter when you guaranteed to get paid by the insurance companies. read more

Expect the usual issues with dealing with any dealership. They really try to wiggle their way out of their online pricing. I walked away from a deal here for a few simple reasons: 1) The credit rate that they quoted was 50 points lower than what my bank quoted the day prior with the same credit company. They also refused to give me a copy of my report. The sales manager's reason for this was that they had to keep it on file for 5 years. I asked to see the policy stating that they couldn't give me a copy of the report. It's funny how my bank readily emailed me a copy, so did my credit union and I still have the credit reports from the dealer I went to in March when I thought I needed to purchase a new vehicle. It MAY be a policy but it's a sketchy one considering it's just a printout from Equifax... It's likely that they know that their report is so far off from the actual credit score that they don't want to give out copies... 2) The breakdown that they printed did not include APR and they wouldn't give me a final apr despite asking several times for it. 3) They would not do a write up with exact figures. I said that I would pay out right for tax, title, freight, and document fees. I do not feel right paying interest on tax lol... I just wanted to know my exact price with APR before agreeing to anything. Is this really too hard to ask? 4) There was about an $800 discrepancy in my math on adding back the incentives based on their internet price (of course they list every incentive online even if you're not eligible for it). So, I just wanted them to PRINT out the prices, itemized so that I can VERIFY their online pricing. Let me tell you, instead of reworking the numbers in their system, they sent over a train of 4 different people to say the same thing handwritten. Please, just redo the paperwork with the online price so that I can see what I qualify for in terms of incentives. Above all of this, I was spoken to like I was an idiot and a hostile threat. I just wanted it in writing and official with the final numbers. I had already conceded on my employment discount not being eligible in conjunction with their deal, so I wanted them to write it up with exact numbers and not estimates and WITH actual APRs for their online price. I feel as though this is reasonable considering I was about to buy a $45k car. May not be much to some people, but to me it's a big purchase. In the end I left with conviction of never purchasing from Bob Bell ever again, and by extension not even wanting a Nissan anymore. I know the last part is a stretch but honestly that's how I felt afterwards. Too much competition for me to feel obligated to stick to a dealership or even a manufacturer. I was able to find a better deal at a dealership that had full disclosure. I didn't even have to ask for breakdowns with APR and the explanations of their online pricing. It was like night and day from my experience at Bob Bell and took half of the time. TLDR; if you're the type of person that wants to account for every penny in what you're paying and wants to see ACTUAL figures and breakdowns, don't bother going here. They will try to lock you into a fuzzy deal by just showing monthly payments which allows them to hide costs. read more

I recently purchased my first new car here at Bob Bell Nissan and it was a great experience. I worked with Marcus Hines who made the process as smooth as possible. From the test drive to following up after my purchase, it was a relaxed atmosphere and everyone was very nice and helpful. I never felt intimidated or overwhelmed. I would definitely go back and recommend this place to friends. I'm very happy with my new Nissan Rogue. Thank you Marcus! read more

This place is full of swindlers and liers never have I experienced such from anywhere ladies and gentleman be very careful of this company my daughters Nissan broke down in Baltimore unfortunately so we needed to either trade it or fix it so we where looking to trade it she owes money on the car and it has been wreck a few times and it is broke down they only offered me a hundred dollars in trade for the car and then they said two thousand if I would consider buying a car ok but they added that back on to the car she was going to buy thought I didn't catch that move her payments on a versa note was going to be 503 a month no deal there so moving on to fix the car we put it in there shop and was told they would call us never did I called them after a reasonable time and was told me phone was not working but I was talking to Him on it lier you never tried to call then had to call several more times because they where to lazy ro help me so they did not get my money moving my car to another dealership to have it fixed hopefully we will be blessed with people that are honest and want to provide good customer service to continue future my money will be appreciated here read more

I really dread going to dealerships. I have angrily walked out of showrooms feeling like I just wasted hours being "sold" a car I didnt want or couldnt afford. This is not that experience. I came in today with an idea of what I wanted within a certain budget and the sales team was genuinely helpful. They gave us space to discuss our options without intimidation. We didnt even mind waiting for credit checks and financing with the free refreshments, snacks, wifi, and lounge area with a nice big tv. I dont think I could have asked for a better car buying experience. read more

I great service there, they called and gave me an update of all the services that my SUV needed. I thought the price was a little high, but so far so good. I would go back to them. The only drawback, parking is very limited in the service area. read more

In the process of looking for a new vehicle and very interested in purchasing a nissan. Went to the nissan dealership in baltimore because they had vehicles in stock that were in my price range. I met with a sales person named Marcus. I cannot say enough about him! He is a genuine person not looking to give you the run around but really looking to help you. He is currently working closely with me to get me what I need. Never in my life have I met someone right off the bat that was as nice, caring, and compassionate as himself. if you go to Bob Bell nissan in Baltimore, ask for Marcus! read more

Glenn in sales is an amazing guy. Helped me greatly in getting me rolling in something reliable. I highly recommend seeing him if you are in the market for a car. read more

I chose Bob Bell for service based on good reviews and location. Unfortunately, when I called in the early AM to set up an appointment the front desk transferred me to two different service agents who both did not pick up. Having left a message (what I was told to do) about needing same day service, they called me back three hours later of course they had booked up for the day. I ended up taking my business elsewhere. I'm sure it's a decent place for service based in the reviews but it sounds like they are too busy to turn stuff around quickly which is probably my second biggest priority in a shop after quality work. read more

The buying experience was so-so. Wanted a standard transmission, was told I could only get automatic because I couldn't special order a truck built out of the country. My truck was built in America. I rolled with that, it had everything else I wanted. First couple of oil changes were ok, but the tailgate wouldn't lock. I was told it was fixed, but it still didn't lock. Next oil change I mentioned the lock again, was told that the service department wouldn't be open long enough to look at it. Next oil change took over 90 minutes (I could have done it myself in 20 minutes). That, combined with Yelp reviews had me concerned about taking my truck in for body work work after an accident. I wanted the work done by a Nissan dealer...not only is the truck only 3 years old, a dear friend bought it for me before he passed away...I wanted it as close to perfect as it could be. After initial emails that the truck was almost ready, I received another email saying it wouldn't be ready till almost a week later. Initially, Greg seemed very customer oriented, even offering to bring my truck to me. But after I got my insurance check, his song changed. He gets off at 5, so do the shuttle drivers. No one would work past 5 to help me get my truck. (the body shop is open until 5:30) Had to wait 2 more days until my work schedule would allow me to leave early enough to get my truck. I requested a 4:20 pick up at my home to have ample time to finalize the transaction. The shuttle driver was told 4:30, and had no idea where in the dealership I was going. Great facade, but poor execution. Not a happy camper!! read more

While I did purchase a vehicle from this dealer, I would not recommend Bob Bell Nissan to anyone in the market for a new or used car. Their pricing practices are deceptive and I was highly unsatisfied with their customer service. The background story ... In conducting research on a '14 Nissan Rogue, I reached out to a number of area dealerships requesting an out-the-door price (incl. all fees, taxes, etc). One of the internet sales associates at Bob Bell, Nai, quoted me a price via e-mail, which I confirmed contained all taxes, fees, etc. A few days later (my initial quote came at the end of the month), she said she had spoken with her manager and confirmed via e-mail that the price was still accurate and would be good for all of June. When I informed her I was ready to buy the Rogue, she told me she was unable to get the model I was looking for. A day later, a manager, Corey, called me and told me they were indeed able to get the car I was looking for. However, he had no knowledge of the previously quoted price, and told me it would be $1,100 more than I had been quoted. Since this was the car my wife had her heart set on, I let him know that I would come in, take a look, and talk with a manager. When I went in to the dealership, a second Nissan Manager, Joe, again had no information on where the initial price quote came from. He was unwilling to make any concessions, made no attempts to pacify me as a customer, and at times seemed rude or annoyed. Because the car was in demand, they had no reason to give me the previously quoted price. I bought the vehicle. I will say that the sales associate, Tony, and finance person, Helen, were very friendly. However, after their deceptive price practices, I have no faith in Bob Bell and do not intend to have any future service done at the dealership, nor do I expect to make another purchase from them. read more

This has got to be the worse dealership that I have ever been to. They won't uphold their prior commitments and are then argumentative about it. Complete lack of customer service and against the principles that they have as their "Customer Promise" read more

My son's 2017 Armada was stolen and suffered about 30000.00 in cosmetic damage He took it to bob bell for repairs. His truck has been there for six months. He'll call they'll say it's ready come get it and when he gets there he finds something that they missed or would have to redo. They had his truck for so long that they would order parts forget why send them back and then order them again. The insurance company agrees that the situation is ridiculous but because he choose bob bell they don't guarantee the work read more

Repugnant, rude describes the management team, it's a wonder you sell anything at a competitive price. I pulled the same car same year and half the milage from browns and she shook my hand and said good luck. Bad business. My husband and myself work retail I'm a general manager and my husband is a district manager we do our home work. But customer's are not numbers and should not be treated so negligent. Sad, sad and by the way we ended up being a new car at the right payments from Thompsons auto group because they wanted to sell a vehicle. read more

I had the best salesman, Emerson Greene. He explained everything from A to Z. No wheeling and dealing just plain facts. The insurance guy was awesome and the finance guy was cool. If you are looking for a car, come here and ask for Emerson. read more

I have never had such a bad experience with a car dealership or shop in general. I had to take my car there to have body work done and they initially told me it would take three days to complete. After finding additional damage, my insurance adjuster had to go there to do another estimate-this meant it would now take a week to complete. Two weeks later, I was told it would be ready. When I called to see what time I could pick it up, they told me it would not be ready until the following Monday because they noticed the body work was done but realized they forgot to "put the wheel and rim back on." I asked if I could just pick it up after work but they said they are backed up and it wouldn't be until Monday. They also said someone tried to call me but I never received a missed call or voicemail. I called and called the day of to pick it up, and no one was answering the phone on the body shop side. I finally told the operator/receptionist no one was picking up and I already left three messages, IS ANYONE WORKING TODAY? Finally I get through. I'm waiting to pick it up now, it's been fifteen minutes, and just heard them and paging that they cannot find my car key. I will NEVER buy anything from Bob Bell EVER again or take my car there to get serviced. By far the WORST EXPERIENCE I have ever had. AND now they are saying they lost the sensor to my tire, so I will have to bring it back tomorrow. UNREAL. read more

The salesman I had was outstanding, honest, and very kind. Manny is a credit to the business.If only the whole dealership had his service skill. The dealership loses it when it comes to Service and Communication. I have been trying to get my 2010 Altima Coupe Bose Stereo replaced due to a bad AUX plug. This is all covered by the extended warranty and it will be the 3rd time I have tried. The First was by an appointment which made absolutely no difference. I made it for 8:30 am on a Saturday and when I arrived I was made to wait in line like all the unscheduled repairs. I ended up leaving because no one placed priority on the appointment I made earlier in the month. The Second time I took it in and they told me it would need to be ordered yet communication failed and no one ordered it. This last time, I took the car in for an oil change and told them about my Stereo Again but was told my vehicle would take 1.5 hours to change the oil since the dealership chose to close all its repairs bays. I go to dinner, sit in the waiting room while the Sales person plucks unsuspecting customers for possible Exchange Program customers causght waiting for vehicles to be completed "these poor people are fish in a bucket" , I go to check on my vehicle it has been 1.15 and my car has STILL not made it to the oil change (Bell Care) . At this point I took my vehicle and went home and they were to call me when my replacement stereo came in. That was 2 weeks ago. Well, I still have the problem, I have a car with a warranty purchased through Bob Bell and I can't get the simplest thing done. 3 times inconvenienced and at this point, I WILL NOT PURCHASE ANOTHER VEHICLE AT BOB BELL . I decided to file a BBB complaint over 2 weeks ago, Bob Bell has not responded and has NOT REACHED OUT TO ME AT ALL. Apparently they do not care what customers think about the treatment they receive. As a show of good faith I asked Bob Bell to upgrade my Stereo to Navigation for all the time I have wasted trying to get my Bose Stereo Replaced. Customers should get: Customer Service A Fair Deal Continued Service and Follow Up read more

Terrible express lube / "bell care " service. Almost seems like they purposely take forever just to discourage you from using it. They try to upsell on you repairs you dont even need almost every visit. Last time they tried to sell me on my drum brakes needing pads?! read more

Thank you Paula Caruso. I recently wrote a very unflattering review about Bob Bell Nissan due to a very frustrating situation with my disabled brother who had to surrender a car purchased here due to his inability to pay for it. Paula Caruso, the general manager, reached out and helped get the situation resolved. It turns out that the problem was not with Bob Bell but with the loan company that held the loan on the car and some miscommunication and misunderstanding. I want to applaud and thank Bob Bell and especially Paula Caruso for their help in this matter. I also want to revise my last review by saying I would definitely recommend Bob Bell! read more

I called the dealership last Thursday after emailing back and forth. I explained my less than stellar credit situation and exactly what I wanted in terms of payment. I even had a specific model in mind. They took down all my info and we set an appointment for noon Friday. I arrived early but was greeted warmly. They set me up with Ariene. He was amazing. We were greeted by Ed the manager who personally worked to make the numbers work. In the end it was simple math and I had to downgrade from a lx kia to an l model. But what I appreciated most was Ed being completely honest about the differences on the two vehicles and the money situation. It was a wonderful experience and I was done and driving away by 4 pm. I never felt pressured at all. It was not your typical car dealer experience and I would recommend them to everyone. I love my new kia sorento and I can't say enough great things about the whole experience. read more

I'm so happy with my new car they worked very hard to get me financed.I just want to say thank you

I live in Philadelphia and saw that a Nissan NV 2500 was for sale for 27500 and gave them a $500 to hold it for me. Then when I drove 2 hours to the dealership they told me it was 33500. Then they were trying to sell me a warranty for $3850 before I told them that it came with a 5 year 100,000 mile warranty. Then they suddenly remembered about the warranty. They completely screwed me if I didn't need the truck the next day for work I would of walked away. There is a lack of integrity from the top down. They didn't honor the price that was advertised and took full advantage of my situation, DON'T BUY YOUR CAR HERE. read more

I bought my first car here! The experience was nice! The first day we came by we were not harassed or bothered! The salesman didn't even take down our information! Which is a great feeling so we knew we wouldn't get phone calls or emails the following day! We ended up coming back the next business day and we made a deal! Great customer service, long process! Worth it in the end! Thnks to the team at bob bell and our great salesman Paul Sutusky! read more

great job !! fixed me electrical problem for 65.00 in less then an hour !!! other shops couldnt fix if when the charged me almost $600.00 just to try read more

Do not go to the dealership. Avoid at all costs. The worst customer service I have ever experienced. No return calls, no return emails, no one cares after you buy the car and leave the lot your on your own. read more

I absolutely love Bob Bell Kia in Baltimore on Eastern Ave. From the moment I walked in the front door James Pearce and John Sandalis made me feel like family. This is my second Kia Optima but first time at Bob Bell and I will never go anywhere else!! I will refer all my friends and family to Bob Bell on Eastern Ave. Oh yea one more thing.... I LOVE my new car :) read more

The service is slow. It has never taken less than 2 hours. So if you're not in a rush, then great!

I purchased a new Nissan Rogue from Bob Bell. It was the first time I had purchased a car from a dealer and I was a little nervous. Everyone (especially the sales agent Benedict Atta-Peters) were very patient and helpful when I asked questions.) They made my return to the process my loan painless. I appreciated the level of service I received. read more

I had my car serviced there and I was updated all along the way. I was made to feel welcome in the clean and comfortable waiting area and enjoyed the hot coffee provided A+ read more

I was very happy with my service, due to several recalls, it was going to take much longer than I expected, I was told I could rent a car for 15.00 for the day, when it was all said and done, they gave me the rental for free. My oil change was done, a tire was patched due to a slow leak and the recalls were fixed. My only issue was I had to stop and put air in another tire on the way home. They really should have made sure all tires were at the proper inflation before my car was considered finished. Very friendly and extremely nice service personnel. read more

Bob Bell Kia is awesome. I was more than pleased with my service. Patrick was very accommodating to my schedule preferences. He was professional and courteous. AND my oil change was done in no time! Markell did great in assisting me getting an estimate on body work. The body shop team members were informative and professional. Great experience. read more

My Service Advisor was Jennifer Traynor. She was extremely courteous and very professional. I had a few questions about my vehicle and she was very knowledgeable. It was a pleasure working with Ms. Traynor. I look forward to working with her again. read more

I went to several dealer's looking at vehicles and i have to say Mr. Ed Purcell was and is a very nice person. He walked us through everything about the car and even gave me his card with his cell number on it. As a matter of fact i have called him on his cell and he was off work and returned my call within minutes, now i call that service. He has also advised me that if i have any questions concerning the car to call him at anytime. Now to me that is a person that loves his job. Thanks Ed for all of your help. read more

Please, please, please do not buy a car from Bob Bell. They are committing warranty fraud and if they did it to me, they will do it to you as well. I purchased an extended warranty for my used KIA totaling nearly $1400. I went in for warranty-covered service on my vehicle with 8,000 miles left on the warranty. I was informed that my warranty was canceled by Zurich (who the warranty was through) OVER TWO YEARS AGO. Zurich informed me that Bob Bell filed paperwork stating that I traded my car one year after purchase and requested a refund for the balance of the policy. Bob Bell received a check for $870 and then it disappeared. I was never informed that my warranty was canceled by Bob Bell. I never traded my car. I religiously made every car payment on time and that payment included payment toward a warranty that BOB BELL CANCELLED WITHOUT TELLING ME. I am STILL PAYING for a warranty they cancelled. The really horrific thing is that they have done nothing but lie, backtrack, and evade phone calls since I found out what happened. I have devoted hours and hours to resolve this and Bob Bell basically said F-you. They will not refund me the cost of the warranty that I paid for but that they cancelled without informing me. The repairs I had done that should have been covered by the warranty, they are refusing to pay for. Again, I did NOT cancel the warranty (that I am STILL paying for!),I did not trade my car, and had I not gone in for service, I NEVER WOULD HAVE KNOWN THEY STOLE THIS MONEY FROM ME. I do not think I will get my money back in this situation. I have tried for two weeks and Bob Bell told me it was a "slight clerical mistake" and it wasn't their fault and they wouldn't return the money I paid for the warranty they cancelled (and I am ONLY asking that it be refunded to my lender and applied to my balance due, I am not seeking out extra cash). I am posting this here because I don't want Bob Bell to defraud other innocent car buyers. What they did was certainly fraud and someone pocketed a check from my warranty being cancelled. I never would have known if I hadn't gone in for repairs.If they did this to me, they will do it to you! PLEASE DO NOT BUY A CAR FROM BOB BELL. Please do not make the same mistake I made. It is not worth the headache and the stress and the lies from people who are stealing money from you. We are filing complaints with the Better Business Bureau and the state insurance commission. We just want people who work hard for their money to know that BOB BELL IS COMMITTING WARRANTY FRAUD AND WILL STEAL YOUR MONEY!! read more

Well I will never deal with them after his issue is cleared up. Their salesman hit not only my car by my neighbors head on when they were parked legally in front of our house on 1/31/16.They are both totaled. He not only changed his story 4 times Bob Bell is self insured. It is now a week later and no one including the General Manager has reached out to me to give me their insurance information. I had our neighbors insurance carrier call me as her vehicle was totaled too and give me their insurance information late last week. I filed a claim and had the insurance company call me to tell me her own customer is giving her the run around too!! I just want to have my vehicle paid off, reimbursed for my deductible and reimbursed for the day I missed from work since they so kindly never called me back to get me a rental. Just want to move forward so that I can figure out how I am going to afford another vehicle. read more