Spoke with Susy today about switching my 4 cars insurance. Other places like state farm, aaa…read moreetc... all ask me same question... "Well how much are you paying now?" Dude why do they want to know this? Because they're scammer sales people. Here on other hand, Susy was very professional and personable at same time. Didn't make me feel like it was a sales pitch even once and this coming from a former dist sales manager, who can smell a sales pitch from a mile away. Cut my Insurance on the cars from my current Ins company by nearly 40%. I was sold not only because of the price but because of how Susy dealt with everything not once making me feel like I was a burden. Thank You All State Team and Special Thanks to Susy!

Gabriela Portugal was amazing! I realized that I forgot to renew my auto policy and I had been…read moretrying to get in touch with Allstate to get my auto policy back in order. I've been with Allstate 5 years and the level of customer service , diligence and communication I had with her exceeded my expectations she's amazing ,thank you Gabriela

This guy told me my tags were ready i go to get them and when i get there he is instanly trying to…read morelock up and leave before i get my tags. Cmon carlos ur lacking u just lost a customer. Im taking my business to freeway insurance they are more efficient and dont waste my time

Thank you Carlos for being soo helpful in this stressful time searching for car insurance. He…read morehelped me get the lowest monthly rate. Even with my prior license suspension on my record. Great service, fast process

Don't expect to ever talk to John. But you'll be sent to one of 15 other newbie agents who don't…read moreknow anything about insurance. None of them are friendly or helpful. They dropped me last month since I'm in a semi-fire zone(Glassell Park?) and didn't fight very hard to keep my business. Just said we're sending you to Foremost and your premium is now 3x what it was. Anyway, glad this all happened because I found a great agent with Bamboo insurance and the customer service is A+.

I left a message here almost 3 weeks ago and never received a call back. I reached out to at least…read more 5 other insurance companies and every business called me back except this office. I left a voicemail at this office based on their reviews but no response.

John Paul was amazing when I had to resolve an unauthorized change to my great-aunt's life…read moreinsurance policy. Even though the original policy wasn't sold through his office, and he had nothing to gain from helping me, he smoothed my way through the process and made it so much easier. Caregiving is filled with numerous challenges. It's exhausting in and of itself to provide for your loved ones needs. When it comes to administrative challenges like this, finding people who strive to make it easier and act as allies is a godsend. I'll be coming back to this Allstate office for investment advice, additional life insurance policies, and anything else they can provide. Now if only they could help me find an ENT specialist who does housecalls...

I really had high hopes that once the office manager contacted me my issue would be resolved, but…read morejust like his agent I dealt with I now get no return phone call or response to my emails. The issue of the billing is still the same, nothing has changed. I was an office manager for an insurance company for 12 years and never did I not make sure my clients were not taken care of. I tried to give them another chance and now I'll be shopping again for a new insurance company. Especially since the billing issues is the the agencies fault

Everyone is amazing at this office. Marie has great expertise and explains everything so you can…read moreunderstand. My experience here has been the best!

Taxes done the right way period! Been coming here off & on for many years. If I didn't do my own…read moretaxes myself I've come here with great results. They also stand behind their work & lastly, you're less likely to get audited if you use a respected company.

Quick and straight to the point Maggie was pleasantly…read morehelpful Answered my questions and got me the best deal possible

My agent Margui Webster was very courteous, helpful and understanding. She answered all the…read morequestions I had and in my opinion went above and beyond to help me. She did her best to provide me with the lowest cost possible and I am very grateful for that, especially since at the moment I am going through a very difficult time in my life.

Fast and easy. Made everything easy and found me the right…read moreprice for my home and auto! Highly recommend.

Look no further ! This is the real deal. I was referred here and I wish I would of made the switch…read morea lot sooner. Shopping for insurance can be stressful and annoying, but they make you feel valued and appreciated, they're invited to the carne asada ! Don't waste your time elsewhere, this is it !

A True Insurance Professional -- Look No Further Than Ms. Diana Santillan!…read more If you are looking for a property insurance professional who combines deep expertise with exceptional personal service, Ms. Diana Santillan is simply the best. I wholeheartedly and enthusiastically recommend her without any hesitation. My situation was anything but straightforward -- it involved multiple owners and multiple units, which made finding the right insurance coverage a genuinely complex undertaking. From our very first phone call, Ms. Diana Santillan set herself apart. She listened attentively to my needs, never rushed me, and took the time to thoroughly and clearly answer every one of my many questions about the various insurance options available to me. Her knowledge of property insurance is impressive, and her ability to explain complex concepts in plain, accessible language gave me the confidence I needed to make informed decisions. After carefully researching multiple insurance providers on my behalf, she presented me with two excellent recommendations that offered the strongest protection for my specific situation -- both from highly reputable companies and both at very reasonable premium rates. That kind of targeted, thoughtful guidance is so reassuring and appreciated. Over the course of our many interactions -- by phone, text, and email -- Ms. Diana Santillan proved herself to be the consummate professional in every sense of the word. She was unfailingly clear, thorough, patient, resourceful, supportive, and, refreshingly, genuinely cheerful throughout the entire process. No question was too small, no concern was dismissed, and no detail was overlooked. For example, I asked for multiple updated quotes for property insurance based on new information I kept introducing regarding the properties. She was ever courteous, cheerful, patient and thorough. She always made me feel valued and important, despite my many repeated requests for updated quotes. Having conversed with numerous insurance professionals over the past several weeks, I can say without hesitation that Ms. Diana Santillan surpasses them all -- by a wide country mile. Thanks to her dedication and skill, my family and I went from uncertainty to having high-quality property insurance policies in place within just a few days of our first conversation. That kind of efficiency, combined with such a high standard of care, is superb and so delightful to receive. If you need property insurance -- simple or complex -- go to Ms. Diana Santillan first. I certainly will consult with her first for my insurance needs. Thank you.

They were extremely helpful through the entire process of switching over my car insurance for a…read moremuch better deal! They were in constant contact with me to let me know what the next steps were and they even texted me to let me know that my car insurance was in full effect and that I was ok to cancel my old insurance. So I really appreciate all the communication!