I requested a service assessment for my clothes washer which completed a rinse cycle but then made…read morestrange noises. The following day (Sunday) was a "top ten worst" snowstorm and only essential workers were allowed on the road. Tuesday morning Chris arrived at 7:30am, ordered parts and gave me an estimate. Parts arrived on Thursday. And my machine was running before 11am Friday! I was pleased beyond words. I originally called Crane Appliances from whom I purchased my washing machine. I called them twice and they never responded to my calls.

Refrigerator was making a loud noise several times an hour making it difficult to sleep. Called on…read morea Saturday during business hours but could only leave a voicemail. Contacted me by email and set up an appointment for diagnosis five days later ($179). Technician said it was cooling fan and would need to order parts. Was invoiced for parts the same day ($329). Parts took 12 days to arrive. Technician replaced cooling fan and left - noise started up again immediately . Called twice but could only leave a message. Tech called that afternoon and told me nothing more could be done and I would need to buy a new appliance and that parts would be refunded but diagnosis and labor would be charged. Took over 2 weeks to receive check for parts that did not cover shipping. So paid for a misdiagnosis and labor and shipping for unneeded parts. Was able to have another company come out , identify the problem and fix it. No diagnosis fee. No upfront charge to order parts. No payment until fixed. And correctly identified the problem. Have called the company that referred this business to me to tell them to stop referring this business.

We worked with Rob. O who was very knowledgeable about his products. He spent time with us over…read morenumerous days and answered all our questions. And we never felt rushed. Thanks for all your assistance Rob! And a great showroom!

We purchased an Electrolux washer/dryer tower from Kam Appliance about a year ago solely because of…read moretheir supposed reputation for customer service and warranty support. learn from our mistake and run the other direction. From early on, this unit has had serious, ongoing issues, most notably an extreme and abnormal lint problem. The lint buildup is so excessive that unless I go to unreasonable lengths to clean the dryer after virtually every load, it becomes unmanageable. This is not normal operation. It is not acceptable. Before Christmas, I sent Kam Appliance a very explicit, very detailed email describing the lint issue again, supported by numerous photos and videos, and also documented that the unit shakes the entire house during operation. I followed up and was told parts had been ordered and that someone would reach out when they arrived. After about a month and a half of waiting, someone was finally scheduled to come out. The confirmation text conveniently included an order summary showing three parts that had absolutely nothing to do with the lint problem. When I called Kam to ask how this could possibly be correct, I was told there was "nothing in the notes" about a lint issue and that the visit was only meant to address a "noise" issue. The technician still came out and was helpful as he could be, but did not have the parts to fix the problem. I then contacted Kam Appliance again asking for an explanation as to how such a blatant failure in communication and record-keeping could occur when my complaints were detailed, repeated, and documented with evidence. I have received no response whatsoever. Completely unacceptable and deeply disappointing.

Very good - will use again. Very knowledgeable and professional. He knew exactly what might have…read morebeen the problem and he was correct.

Quick resolution and they came on time . It was a simple fix so I did not need partsread more

Mid Cape Appliance is amazing. I will never call another company again…read more James has been incredible in helping me with issues involving my dishwasher, refrigerator, and washing machine. I originally used another company to fix my dishwasher because it was covered under warranty. They came out five times, and the problem was still never fixed. Finally, I called Mid Cape Appliance. They came out the very next day, diagnosed the problem, and within two days James had the part and my dishwasher was back up and running. A few months later, I got a new refrigerator and the water stopped working, so there was no ice or water coming from the dispenser. Since the refrigerator was only one month old, I called Whirlpool. They said it was under warranty and sent their local company, but it took them three months just to come out, and they still couldn't tell me what was wrong. So I called James at Mid Cape Appliance. He came out the next day, found the problem with the water line, and repaired it for me on the spot. It was fantastic service. Most companies would have charged me for a diagnostic visit and then charged me again to come back and fix it, but not James. He handled everything in one visit. Then my washing machine started making a funny noise. This time, I called Mid Cape Appliance first. They scheduled a service call within a few days. James came out, explained the problem, ordered the parts, and a few weeks later called me back to schedule a time that worked for me and fixed it. I now call Mid Cape Appliance whenever I have a problem with an appliance because they are friendly, on time, and get the job done quickly and professionally.

James is terrific! I have been happy to have him service my appliances, including clothes washer,…read moredryer, oven, dishwasher since living here in Mashpee for the past 10 years. He is prompt, efficient, effective, honest, and fair, and always identifies and understands what is needed. He also is very well connected to a support network which he can refer his clients to, if necessary. There have been a few times when he has only charged me with a house call, and not labor, even though he properly diagnosed and corrected a problem . I highly recommend Mid-Cape Appliance Service.

Bob in the Hyannis Home Depot rental department deserves special recognition. Courteous and…read moreknowledgeable. We rented a steam vacuum cleaner for a couple days and Bob made sure we understood all the switches and functions before we walked out the door. He also made recommendations on the specific liquid cleansers we bought. Bob is the kind of guy you hope you find when you walk into an establishment and need to select a tool for the job. If Home Depot is handing out bonuses for customer satisfaction, we nominate Bob. Home Depot was our second stop that day - first stop was with a seemingly well-stocked tool rental establishment closer to us - but once we started asking questions the guys working there realized they didn't have the correct accessory hoses needed for stair cleaning - and their price was also considerably higher than Home Depot.

If you order lumber curb side they will give you all the trash lumber! Not to mention they will…read moreleave your order outside and unattended if you run in for a second between the tools and lumber I bought it was over $1,000 they left outside unattended and signed as if I received my order without my permission.

Great to have expert repair services by Yale on purchased appliances...especially as they'll come…read moreway out to the boonies on the Cape. Knowledgable and courteous, the repairman fixed our malfunctioning oven. And they offer an online map where you can see the repairman's route progress and estimated arrival.

Yale customer service was excellent and and I was able to have my new dishwasher installed within…read more48 hours despite the New Year's holiday. Yale's prices for appliances are competitive with the big box stores however Yale charges significantly more for installation than the competition and it's non-negotiable. If you want quick service and competent installation, I recommend Yale even though they are more expensive.

Buyer Beware!!! I'm…read morenot recommending KAM Appliances in Hyannis due to service parts price gouging. I was charged $237 oven ignitor for the same item found easily and readily available for $23.50! I spoke to the GM and he said the price I paid was discounted. I told him this was hard to believe. He even justified the price of having it in the truck even though I think by charging close to $200 per hour would necessitate having common inventory readily available. Two ignitors , less than an hours work cost me over $750. The tech informed me of the ignitor cost after the installation was complete. He even said only one of the ignitors was bad however prudent to change both out. Now the marketing manager says price is justified with the service and customers have choices. I disagree with the price, however agree with choice and won't be using or recommending KAM. ..... No wonder why Amazon is doing so well. Please share this message.

Saved my thanksgiving when my existing stove went down. Great salesperson, excellent selection and…read morefollow through

The company is Not in business anymore. Called to book a service call and found out. Very nice…read morepeople but Bob's retired.

The best. Returns calls promptly. Knowledgeable, terrifically helpful…read more And cost of a visit is less than the big shops on the Cape.

Eugene made my day! Our refrigerator stopped cooling on Memorial Day. The next day, I called Eugene…read moreat 9:20 and left a message. He called back at 9:35 and was in our house at 9:45. He quickly diagnosed the problem. It was a defective control panel. He replaced it with one he had in his truck, and within just a half hour, I was back in business. Eugene really knows his stuff, a true professional.

My 10 year old dryer quit working - I was dreading buying a new one. Eugene showed up the morning…read moreafter I called & replaced the door shutoff switch & replaced my rotted old drive belt for a very reasonable price. He told me my old one is better quality than the new ones. He saved me before my summer guests arrived. Thank You Eugene !!!!!

Todd is very helpful, knowledgeable, honest and affordable! He was easy to schedule with and…read moreshowed up when he said he would. Highly recommended!

wow. Todd and Michelle are awesome. We needed a dishwasher installed. They were available,…read moreprompt, courteous. .. I could go on. Wonderful family business!