My wife and I went to Bikeway in Middletown looking for a more comfortable bike for her. We have…read morebeen riding Trek hybrids for the past 25 years but the style, leaning forward is no longer good. All of the employees were friendly and helpful. Jalen personally took good care of us, answering many questions and having us ride a few different bikes. They also fixed a flat tire for my bike, and gave us an estimate for a trade in. We did purchase a new bike, and they gave us some small freebies which we greatly appreciated. We highly recommend this store; we were very pleased with how they treated us!

From the owner: Cycling is what we love, and helping fellow cyclists find the right bike for them is our favorite…read moreway of sharing that love with our community. At Bikeway Bicycles we're proud to offer a large variety of bicycles from all the brands you trust. Featuring bikes from Cannondale, Specialized, Santa Cruz, Cervelo, Kink, and more, our showroom offers you the chance to look at something for every activity from mountain bikes and BMX to high-end road and Rail Trail bikes. We work to accommodate every cyclist's needs and offer you something for every ride. If anything were to ever happen to your bike, we also offer professional-level repair services for everything from tricycles to high-end bikes. So ride on over and join the Bikeway family.

I have to recommend Springtown Cycles on Springtown Rd. I was out for a ride on the (wonderful)…read moreRail-Trail and my front fender lost a screw. Made a hideous noise as it rubbed on the front tire. Just then I reached Springtown Road, saw a sign for their shop--just a few hundred yards away--and upon arrival they fixed me right up. No charge, good humor and great chat. Both father and son were nice, knowledgable and sent us on our way fixed up and fine in minutes.

Great experience - seamless, proactive, helpful. Located right by the main trails so you don't need…read moreto take the bikes anywhere in a car. Couldn't ask for more. Thanks Craig!

Need a new bike chain. Fast, efficient and helpful. The staff, maybe owner, super nice and…read moreconversational.

We recently bought a bike for my wife . The staff was extremely courteous and really put effort…read moreinto helping us find the right bike for us. They didn't try to up sell us or try to talk us into buying what we didn't ask for. The prices were very reasonable for what we needed.

Was visiting family in the area and brought my bike in a case from the West coast. The act of…read morefolding the Handlebars/stem in the case caused the rear shift cable to get pinched which caused it to start shredding at the shifter. The crew at Cinder Track replaced the cable on my DuraAce 9000 manual in about 20 minutes. Was able to have some great rides after. Charlie recommended some of the routes. Thanks for getting me back on the road

40 years of knowledge on bicycles is enough to fix and tune up almost anything. Smooth ride !…read more Thanks

Awful Experience -- Stay Away from This Bike Shop…read more I've tried to give this place the benefit of the doubt, but after multiple bad experiences, I'm done. The co-founder -- who seems to be the face of the business -- is consistently rude, dismissive, and lacks basic customer service skills. Today was the final straw. I came to pick up my bike after clearly telling their service rep I'd be in on Wednesday or Thursday. Instead of being helpful, I was met with attitude for not "calling ahead." I'm sorry, but I gave a window -- and you're closed Sunday -- so maybe don't take it out on your customers. Previously, she left me standing outside even though it was one minute before opening. Another time, she snapped at me for wanting to load my bike into the car before paying -- as if helping a customer ensure the product fits isn't part of the job. And when I finally spoke up about how I've been treated over the years, she literally told me she didn't like my tone. Not professional. Not acceptable. If you value good service, skip this place. Anyone know a better bike shop in Westchester? I'm in Ossining -- happy to drive 15-20 minutes for respectful, reliable service. Thanks in advance -- and seriously, avoid this shop if you don't want your day ruined. Look at this biz owner's response. This is how they treat customers. She basically told me she does not like my voice. Like how I speak. ___________________________________________ Owner's response below blaming me for getting g yelled at for not calling in advance. -after I told their service provider I would be in Wednesday or Thursday to bike up my bike. See blow folks. Unfortunately, the biz owner's response is consistent with the kind of dismissive attitude I've experienced in person. I stand by my review and hope other customers take note.

Went for a tune up; best $ I've invested in a long time. I have been a bit negligent and was…read moreseriously overdue. As soon as I brought it in, they immediately identified an uneven saddle that I hadn't realized (which turned out to be a cracked rail) in addition to a badly worn chain (which I did suspect). The tune up including replacing the chain & saddle were completed so quickly that I was able to pick up the bike the very next day! Very happy, rides as if new, and now have a place I trust for future work.

My son visited NeverLost Adventures last night with a few classmates and was treated to an…read moreincredible hands-on training session on bicycle repair and safety from Dejay and Rob. Needless to say, he was talking about bicycles all night when he got home. Shops like this bring real value to the community. The level of attention, service, and passion they showed is rare. We're lucky to have them right in our backyard and with this kind of quality, they're not just a local shop, they're a true destination. If you enjoy biking or the outdoors, definitely pay them a visit!

What a crew! Super sweet guys who were ready to help my seven year old make the best decision on a…read morebike. They didn't try to sell us the most expensive bike or a ton of accessories like other shops do; instead, they focused on my son's needs. He felt like the most important person in the room, and he loved it!

I am a 70 + senior. I purchased my bike 2 1/2 years ago. I…read morehave 820 miles and just as many smiles! I believe I have a 36 volt, men's bike. (Voltage isn't clearly stamped) The pedal assistance is amazing!! My only upgrade will be a second battery, I guess I better figure out the exact size, but I'm having too much fun!

I was looking for an ebike for a year. I had my eye on Rad bikes but they never had them in stock…read more So one day I made my mind up to take a look at one in person if it were close to home. I dont drive and was nervous about public transportation during the pandemic. I looked up ebikes in NJ/NY and found Revolve with a NY number and called it. I spoke to a nice man, Tony who took the time to ask me what I was looking for. The bike I wanted he said he was delivering the next day in JC if I wanted to see it in person but he didnt recommend that bike because he said it would be too big for me (Im 5'2"). He told me the "Alex" would be a good fit. If I liked it he would hand deliver it for me the next day and then offered a deal I couldnt refuse. Who does that?! So excited for my new bike he arrived on time. Stayed about 30 minutes to explain the features on the bike and I rode it a bit. This has brought me joy. It rides beautifully. I know its just a bike but I feel some freedom now that I can get around a little without thinking about buses and trains. Nice guy, great bike....I highly recommend.

I went there for my e bike repaired, they didn't had the parts, the owner was polite and requested…read moreme to contact different people, overall the service requested was not done which is the repair, but got a closure. The place was big and by the looks of it they repair and sell a lot of e bikes and normal bikes.

Excellent service, after taking my scooter to 3 different places without any luck. Jaime fixed it…read morefor me in less than 24 hrs. Super reliable