found the vehicle my son was looking for. late saturday…read moreafternoon we met a salesperson, and took a long test drive. the vehicle was everything he wanted, but had a different motor than expected. went inside, explained how this was his first dealership experience. he was sold on the vehicle, but needed to research the motor. on sunday , he did the research, applied on-line and was approved--- no money down. he had the bank send the approval into the business office ( they are closed on sunday) first thing monday morning he contacted the salesperson, and the finance office. told them he was excited to buy the vehicle, has an approval, only decision was IF he was going to put money down to lower the payment. got the vehicle info, and added insurance to the vehicle. told the salesperson AND THE FINANCE OFFICE he was buying the vehicle, but could not come in to finalize the loan until after work on Tuesday... after 3 pm. This was at 9 AM MONDAY. TUESDAY morning, the salesman contacted him to let him know they just took a downpmt on the vehicle for a different customer. THEY NEVER ASKED FOR A DEPOSIT FROM MY SON !! had they asked, he had the cash in hand and would have given- they never asked!! he was APPROVED ZERO MONEY DOWN! They sold the vehicle to the other customer, who did not pick the vehicle up until AFTER Tuesday 3:30. we spoke to the manager who shook his head in disbelief that we didnt put a down payment to secure the car!!! WE WERE NEVER ASKED FOR ONE. this place is cut throat and despicable. they never even acknowledged the mistake of the salesperson to not ask for deposit. they didnt care at all. i guess some people are just not wanted at this dealership. A 40,000 deal, tossed out ..... WE WILL NEVER LOOK AT ANYTHING THIS PLACE HAS TO OFFER. I WILL NOT RECOMMEND THEM TO ANYONE. SAD SAD way to treat a customer.

On 11-3 I bought what I thought was a nice looking Toyota Camry with about 20,000 miles…read more We had a minor accident, at which time I discovered that it had been in a major accident prior. It will cost me over $5000 additional to fix. Pictures attached. When looking through the packet of paper they gave me, I found 48 pages. with 22 requiring signatures. 1. It had an accident, and anything wrong is not our responsibility. Of course we spent several minutes talking about the Carfax, etc This was never discussed or mentioned, just included in the stack to sign. Of course the sales manager is talking about anything but what you are signing. 2.Vehicle history disclaimer. The dealer does not guarantee any Car Fax, or Equifax reports. But they are happy to review them with you. 3. Airbag disclaimer Dealer disclaims any knowledge presence, or condition of any airbags. Another words Caveat Emptor, LET THE BUYER BEWARE! 4. Disclaimer of open recalls There is no federal law for us to disclose any open recalls. So we don't. In summary, If you choose to go to Twins, read carefully, and tell the finance manager to be quiet. Buyer beware!

******** So, if you are looking for a used car this is a place to start. It is Friendly, Clean…read moreenvironment, $$Great Price$$$$$$$$****************** My parent bought their SUV here and had a few things that needed fix on it. They fixed it right away and was nice enough to offer to take me to the mall because it was going to take about 3 to 4 hours to fix the problem and would come back and get me. I would Recommend them for having great cars they stand behind, if there is a problem they will fix, very Friendly Caring people, I would say they are outstanding in all points. I cannot say enough about these people, they do go above and beond, so caring. Thank you again The Cooks Fowler, Indiana

Very attentive! The service here is great, Definitely recommend it for any of your car needs! Very…read morefriendly environment and great prices too! I won't take my vehicle anywhere else!

I didn't buy a car, but I sold my used one using the Kbb instant cash offer in and out in under an…read morehour shout out to Hannah for making it quick and easy and not lowballing me unlike the ford dealership!

Do Not Take Your Vehicle to Defouw Automotive!…read more Defouw has undoubtedly provided the most horrendous customer service experience we've ever encountered with any business. They were negligent in diagnosing and repairing the vehicle, even after being specifically told which part to check. They misdiagnosed the vehicle on multiple occasions and returned it with the assurance that it was running reliably, only for it to break down each time. There were multiple instances of them reading the wrong ticket for other vehicles and refusing to communicate effectively. Additionally, they were misogynistic, conspiratorial, and extremely rude. They replaced the wrong part and refused to replace the necessary part as specified by the General Motors recall. They claim that service and diagnostic were refused, when, in fact, they were the ones who refused to work with the customer, stating that since the vehicle wasn't purchased from them, they didn't care. Service advisors are more than happy to go out of their way to intimidate customers to avoid being held responsible for Defouw's inadequacy. Additionally, they claim that all the issues resulting from their negligence were pre-existing, despite having no record of these issues during any of their inspections or any record showing that service was refused. I cannot under-emphasize their lack of due diligence, care, concern for customer experience, or professionalism.

I am so glad I decided to stay in town and purchase my new to me Subaru. I called them on New…read moreYear's Eve and was ready to make the trip that was 3ish hrs away. I stopped in my tracks when I was told some BS as to why there were NO PHOTOS of said vehicle. Just the one in the advertisement. I kept texting, asking different questions to Justin Dunn. I feel he just couldn't be bothered, but I was asking legitimate questions! I didn't want to make a long trip for nothing!!! He didn't answer me anymore. Oh well. His loss. I did purchase a car that evening and have been so happy ever since! If you go here, make sure you see exactly what you will be looking to test drive and get all of your questions answered prior to visiting!

Jenny in the service department was absolutely outstanding in the way she handled our recent car…read morerepair. She kept us informed at every turn. I am 100% satisfied with this dealership. Love our Subaru Forester and now we are road worthy for our busy season. Impressed with the cleanliness and quality employees.

Bought a ford explorer awhile back from them, just recently bought a newer version of the explorer…read morefrom them. Both great cars and would recommend to everyone I know!

From the owner: We are a family owned business located in Lafayette IN. We have been open for over 5 plus years. We…read moreoffer a wide variety of used vehicles for a great price!

A few months back I was on the market for a Solar Octane 4Runner or maybe a solar octane Tacoma…read more Larry said he would find one from other dealers. He told me they didn't usually order solar octane 4Runners because it's an undesirable color. A couple days later he calls me back and said he found one that could be shipped to their dealership in Lafayette but it would be a $7,500 markup added on to the price... How does that make sense? It's an undesirable color which makes it hard to sell...but you're going to add a mark up. Talk about frauds. Dont shop here, never pay above MSRP.

Took my 2017 86 in perfect condition in which I bought brand new here to get replacement wheel…read morebearing... and they damaged my hood saying it flew open on windy day at low speed and they trying to charge me for replacement hatch saying it's not safe anymore. They are the only ones that's ever worked on my car. They agreed to fix hood but declined to show me visibility in how the hood is being fixed, which I stated in want hood to be brand new due to safety. I put in a recall ticket for fault hatch on this version of 86 earlier today. I'll be in touch with corporate office next week. 3/7/25

Very good experience. Would recommend. Eric was very helpful from start to finish. I love my new…read moreNissan.

Someone recommended their service center for oil changes on a Mini Cooper. I went a while back and…read morehave been having issues with my oil levels ever since. Someone else looked at it and said that the o ring is missing and they over torqued the connection and it's now broken and burning oil constantly. Ive tried calling, leaving messages for management, and have not heard back. So, hoping this review will get managements attention. This could ruin my vehicle and all I can get is an unhelpful AI bot that can't even figure out how to direct me to the service center. "Transferring you to the service desk now..." (Call never goes through, redirects back to the AI bot and asks if I'm looking for auto repair or building repair?!! Like, who decided this was a good idea to program this AI so that employees don't have to talk to concerned customers.

These guys are a bunch of sheisters I did a Kbb instant cash offer and they called me instantly…read moreasking to see it only to lowball 1/3 of the Kbb offer ended up driving across the street to the Chevy dealer and got what was offered in the instant offer they lowball and waste your time!

For of Lafayette is charging now a drop off fee if the vehicle is dropped off earlier of the…read moredesignated time of service. Last time we got the vehicle back with the cap for the brake fluid open.

Absolute Failure in Customer Service and Integrity: Avoid Rohrman of Lafayette…read more We purchased a 2022 Honda CR-V from another dealer (previously owned, 6,000 miles) and I called a few dealers including Rohrman of Lafayette in advance to schedule the first oil change for my collegiate daughter. I spoke with Kim, who was knowledgeable and courteous, and explained this was my daughter's first solo service experience, emphasizing our goal was routine maintenance. The resulting service visit was nothing short of appalling, demonstrating highly questionable sales tactics and a complete breakdown of management accountability. 1. Unnecessary Upselling to a New Customer While my daughter was waiting, the service team attempted to persuade her into expensive, arguably unnecessary work on a nearly-new vehicle (12,000 miles). This included: * Suggesting an alignment at only 12,000 miles. * Quoting $85 in labor for a $5 part related to a tire issue. 2. Sales Solicitation The most frustrating incident occurred while the car was in service. A member of the sales team texted my daughter soliciting her to sell or trade in her recently acquired Honda CR-V--the very car I had called ahead about and informed them we had just purchased! This blatant disregard for customer history and intrusive sales pressure while the car was on the lift is unacceptable. 3. Management and Refund Failure: Abysmal Integrity and Resolution The subsequent attempts to resolve the issue with management were a complete disaster, destroying any chance of customer retention. A. The Runaround and Lie: After four ignored contacts (voicemails and emails), General Manager Todd finally agreed to process a refund on 10/31. When the check failed to arrive, I contacted them again on 11/17. On 11/18 (9:32 pm) Todd apologized, claimed the issue had "fallen through the cracks," and stated he had personally gone down to get the check sent out. B. The Timeline Deception: When the check finally arrived, it was postmarked 11/24, a full six days later than Todd claimed he had personally gone down to have it sent, confirming that the General Manager was dishonest about the resolution process. C. The Ridiculous Refund: I had originally paid $200 for a package of three oil changes. Management refunded only $100, charging me the full, non-discounted price for the single oil change used and entirely negating the value of the prepaid package. D. Zero Service Recovery: Despite eight outreaches over two months of management neglect, at no point did Todd or anyone in management offer an apology for the poor service, or state, "We are so sorry this was your experience and would like an opportunity to regain your trust," or offer a full refund to compensate for the horrendous experience. The entire process was treated as a painful bureaucratic chore for them. Conclusion and WARNING I read some negative reviews before going here, but many were positive. I should have listened to my gut and encourage you to take this review seriously. The individual service staff (Kim and Marcia) were polite and responsive, but the systemic failure of the sales team and the non-responsive, and financial impropriety of the General Manager, Todd, are damning. My attempt to resolve this simple issue required eight separate outreaches over two months and resulted in a delayed check, an outright lie from management, and a ridiculous refund amount. Rohrman of Lafayette demonstrated that they do not value customer concerns, retention, or professional courtesy. If you want a fantastic, transparent experience from start to finish, I highly recommend looking at the Indy Honda dealership in Greenwood. Under no circumstance will I ever return to any Rohrman dealership and encourage anyone reading to take this review seriously before you choose to do business with this team. A Note to "Rohrman Cares" or Customer Service: Please do not respond to this thread. Your true behavior has been clearly demonstrated behind closed doors through more than two months of ignored calls, lies about shipping dates, and an insufficient, calculated refund. I have seen how Rohrman truly behaves, from what I read here Todd's behavior and job performance must be known to Rohrman leadership and a public, performative response is neither wanted nor necessary.

Bought a car 1/2/26. First time honda buyer. Honda civic sport 2026. It is so loud in the car on…read morethe interstate can't use hands-free as the law demands. Hit a pot hole. I have every warranty they offer and they will replace the tire but not the rim. They are trying to fix the rim and now I have to pay for an alignment. Just don't you will be happy you didn't.

I just want to say thank you so much for helping me find my rav4, twice! Went to work today and…read morenever once did I struggle or feel like I was getting stuck! Best vehicle ever!

Great family owned business. Knowledgeable, affordable, friendly. I've gone to Del Real in…read moreLafayette and Frankfort for my last 4 vehicles and don't plan on going anywhere else in the future!