Bob Smith BMW

4.0 (1.9k reviews)

Car Dealers, Car Buyers, Used Car Dealers

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Bob Smith BMW - Car Dealers Near Me - Calabasas, California

Bob Smith BMW - 2023 BMW i4 e35 - Car Dealers Near Me - Calabasas, California

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THANK YOU BOB SMITH BMW!!!!!!!! YOU WERE PIVOTAL IN HELPING ME SEE CLEARLY THAT LEXUS (TOYOTA) IS A MUCH BETTER BRAND!!! IM SO GRATEFUL THAT IN THE 2 Cars that I bought from you you were significant in helping me see the light of how trashy BMWs are after they go over 50,000 miles. I've had 3 BMWs over the last 9 years and 2 I bought from Bob smith. My last car I bought in 2023 was a 530i whose transmission literally fell out while driving at 60,000 miles, just 8 months after I bought it. Had to wait 3 weeks for a part and the GM wouldn't give me a loaner. They only gave me $150 for wasted time. And that was like pulling teeth Multiple other issues as well: power steering gone, hand brake on 320i broken, throttle body issues etc SO THANK YOU FOR HELPING ME TO SEE THE LIGHT ON BMWs. They are made to break down. Lexus (Toyota) are built to last! And look at the reply from the guy below. Clearly did not read the review I wrote. And who's John? lol Anyway, thank you Bob Smith in helping me see how LEXUS is so much better

Arian G.

Ray's communication is one of the main reasons I return. He keeps me updated throughout the entire service process, checks in before moving forward with anything, and always answers my questions thoroughly. It's refreshing to work with someone who is both knowledgeable and patient. Each time I've brought my car in, the service has been efficient, and my vehicle has been returned in excellent condition. It's clear that Ray pays close attention to detail and truly cares about the customer experience. His commitment to making sure everything is done right really stands out. Ray is reliable and professional. If you're bringing your BMW in for service, I highly recommend asking for him. He's definitely my go-to advisor, and I fully trust him with my vehicle. I appreciate everyone that worked on my car.

Laura P.

Martik was wonderful to work with! We had an appointment and a wish list. It all went very smooth. Working with one person instead of being shuttled to different departments was convenient too. We will be back for future purchases for sure.

Bob Smith BMW is not the closest dealership to our home but we decided to follow our sales person, Martik Gharibian, when he moved. He gave us such great service on our previous leases and we trusted that he would look after us. Everyone was very friendly and helpful at Bob Smith. I do like their new 'One' program where you work with your sales person from start to finish. It is a much more pleasant and less pushy experience. Martik exceeded our expectations here and really showed that he wanted to help us get into our new cars with little stress. There is also a small cafe for you to purchase food so that you don't start getting hangry. In general, it did not feel like a stuffy dealership. Austin helped go through the set up for both vehicles and made the whole process so seamless. The tech aspects of the car can be glitchy but he answered all of our questions and was very patient. We will definitely work with Martik again. We have known him for three years now and he always responds to our text messages quickly. He truly believes in customer service and will try to help whenever he can.

Karina V.

Bought my car about 3-4 months ago, all I can say is that I love the car and the experience was memorable! The staff and my dealer, Tameem, made the purchase easy for me and I can definitely say this is a go-to spot for any future purchases. I wish the location was closer as I would definitely visit it often for any questions but I would recommend this spot for anyone in the market for a BMW!

paint peeling after 1 month of ownership

I am extremely disappointed that Bob Smith BMW failed to disclose that the used vehicle I purchased had a repainted front bumper. I purchased the car on January 23, 2026, and after just one rainstorm, the paint is already peeling. That is unacceptable and indicates poor prior repair work. Your dealership had the opportunity to disclose that the front bumper had been repainted, and you did not. That is a clear failure to disclose material information that would have affected my purchasing decision. If you stand behind your vehicles and value your customers, I expect you to repair and properly repaint the bumper at your expense. This is a straightforward solution to a problem that could have been avoided with simple transparency at the time of sale. I have already filed a complaint with the State of California outlining this issue. However, I am still giving your dealership the opportunity to resolve this matter directly and professionally. All that was required was disclosure. That did not happen. Now I expect the issue to be corrected. I will continue to pursue this matter until the bumper is properly repaired. The responsibility here is clear Sent to the State for review: I am filing a formal complaint against Bob Smith BMW regarding a vehicle purchase made on January 23, 2026. On that date, I purchased a 2022 Subaru from the dealership. At no point during the sales process was I informed that the front bumper and passenger door had previously been repainted or refurbished. Within one month of purchase, the paint on the front bumper began peeling, revealing what appears to be prior repair work. Had I been informed that these panels had been repainted, I would have reconsidered purchasing the vehicle or negotiated differently. The failure to disclose prior bodywork deprived me of the opportunity to make an informed decision as a consumer. I have contacted the dealership and requested that they correct the issue. As of this filing, I have received no response. Selling a vehicle with undisclosed prior repainting or body repairs is misleading and unacceptable. Given that the defect surfaced within one month of purchase, I believe the dealership bears responsibility for correcting it. I am requesting that the appropriate state agency investigate this matter and require the dealership to either: Properly repaint and repair the front bumper at no cost to me. I am seeking a fair resolution and accountability for the dealership's failure to disclose material information at the time of sale.

Maciej F.

We were in a few days ago and had the best experience with Hovik. Very friendly, professional and knowledgeable person. He provided us superior customer service!!! We have been coming to Bob Smith BMW Calabasas for many years. The staff here is wonderful and the service is always exceptional! Big thanks again to Hovik and his team!

Taylor K.

I want to begin this review by stating that I've leased and purchased multiple vehicles from this dealership over the years and everyone I've worked with has been fantastic. This review was not due to a specific individual. This review is due to Bob Smith BMWs use of CARFAX as their source of truth. In 2017 I purchased a CPO 2014 BMW from this dealership. At the time of purchase a CARFAX was provided by the dealership (see attached photos) showing the car had not been in any accidents in the last three years and had a clean title. Wonderful, lets move forward with the sale, all was well. Fast forward to my recent trade in of the CPO 2014 BMW and purchase of a CPO 2022 BMW. During the inspection of my old vehicle they suddenly found issues with the paint. Why was this not discovered during their CPO process? They then provided an updated CARFAX showing the car was indeed in an accident before my purchase in 2017. Now, before the dealership responds and says its out of their hands due to the CARFAX not being updated, they refused to adjust the price of the trade in or drop the price of the new purchase to compensate. They basically told me to eat a dick, just not in those words. This dealership not only overcharged me for my previous vehicle, they also devalued my trade in. They essentially stole thousands of dollars from me. Moral of the story here is do NOT buy CPOs from this dealership. They're not certified (eg, paint detection detailed above), and their use of CARFAX as a source of truth is equivalent to dogshit.

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Chris B.

3 years ago

We had a very good experience with Bob Smith BMW, from beginning to the end. Original customer service agent (Daniel) was courteous and professional, and scheduled an appointment when a loaner car was available. We also received a personalized video of car inspection explaining car condition and specific issues to address. BMW replaced our leaking fuel tank and fuel pump and honored their extended warranty. Rey Silva, our service advisor, did a great job helping us with our car. Rey was professional and thorough in making sure everything was correctly fixed. He followed up with mechanics and insured all warranty work was completed as required (even when initial evaluation missed leak at the top of the fuel tank). Rey kept us informed of the process and provided support. Highly recommend him and Bob Smith BMW. read more

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Hudson W.

Hi Chris, we are delighted to read your review of us here at Bob…

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Gabby G.

3 years ago

After searching multiple dealerships around the area for a 330i in the Skyscraper Gray color, we decided to stop by BMW Calabasas last minute and met with Priscilla. She ensured that they had the vehicle that we've been looking for. From the start she was very welcoming and made my brother and I comfortable with this whole car buying experience. This was by far the most hassle free experience we've had and couldn't be happier. I highly recommend Priscilla and her manager Wayne when purchasing your next BMW. Thank you again so much Priscilla for helping my brother out with his first vehicle purchase! We will be back in future. read more

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Hudson W.

Hi Gabby, thank you for the lovely 5 star review of us here at Bob…

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Adam L.

Elite 26

126

576

496

4 years ago

Very nice dealer with good selection. Call disclosure I never got into pricing conversations with them but they're posted prices were very competitive. I really enjoyed working with Sam Strauss. Knew his products and was very helpful. Not the least bit pushy And very enjoyable spend some time with him. I would feel extremely comfortable buying a car from him. I think he reflects really well in the dealership and hopefully they appreciate him as much as I did. read more

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Hudson W.

Hello Adam, thank you so much for sharing your recent 5 star…

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Alfred M.

3 years ago

Leased X5 2023 back November reasonable fare deal ! Car was stop after month towed car (free) to dealership was loose ground! Last week took back for first oil change was done right on time All over good dealership read more

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Hudson W.

Hi Alfred, thank you for sharing this 4 star review of us here at Bob…

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Munaf D.

2 years ago

I've been a loyal customer at this BMW service center for years, but my recent experiences have been disappointing. I had an issue with one of my key fobs and Rob assured me he would take care of it. When I picked up my car, he told me he changed the batteries in both key fobs and charged me ~$30. However, the defective key still didn't work. When I informed Rob, he scrambled and said he would order a new key but didn't refund the battery charge. A few months later, I scheduled an oil change and requested a loaner, which was offered during the scheduling process. I was squeezed in within three days, which was great. On the day of service, ROB told me I needed a $1500 spark plug service in addition to the oil change and that I wouldn't get a loaner unless I agreed. I declined the extra service since my car only had 14k miles, and Rob arrogantly refused to provide a loaner, stating it would cost him $50 for a $150 oil change! I was shocked by this treatment. After years of good service, this new "loaner rule" and Rob's attitude were unacceptable. If you can, avoid this place. If not, definitely avoid dealing with Rob. Management needs to seriously review their customer service policies before they lose more loyal customers. read more

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Hudson W.

Munaf, we sincerely apologize for the disappointments you encountered…

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Kelsey B.

3 years ago

We had the best experience here working with Stefano (sales) and Nigel (product specialist)! Both of these men were so kind, patient, knowledgeable, and went the extra mile! Thank you both!! read more

Bob Smith BMW - 2024 BMW X3 - Car Dealers Near Me - Calabasas, California

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Hudson W.

Hello Kelsey,…

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David M.

1 year ago

Purchased a 2022 bmw 330i with 5k miles. BMW charged me top dollar for what I thought was pretty much a new car. The price was the same as a new car at least and it did have fairly low miles. It's partly my fault because I kind of rushed it and I really wanted the color combo that I was already having trouble finding. Long story short the person that had it before me put more wear and tear than imaginable. Made sure their dog scratched every part of that car. It was in a fender bender too. I noticed the bad paint job when I was cleaning it one day. The CarPlay doesn't work properly either. So I'm guessing it was in a bit of an accident and messed somethings up. The crazy part is I still owe quite a bit on it thanks to the high APR. And I wouldn't even mind if I was getting a new car. This car has become a bit of a nightmare. I keep finding more scratches and damage. Small tears in the leather. I don't know what the heck this person was doing or they just let their dog go wild. The person put more damage on the vehicle within 5k miles than I could've done in a life time. Bob Smith is a really nice location but don't be fooled by all that. Bunch of crooks. They'll sell you a used car for the price of a new one. I honestly hate my car and it was supposed to be a fun experience. I'll never do business with Bob Smith dealership again. Thanks for the overpriced, scratched up, salvage title. read more

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Hudson W.

David, it is incredibly concerning to see your review of us here at…

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Cindy L.

110

120

2 years ago

Sad to say the service Dept is ran by a mean ruler! The staff is very kind but there is only so much they can do when the upper management is mean,rude and plain disrespectful. The service manager yells at his staff and his customers that's why I'm writing this review if you pay top dollar for a quality vehicle it's only fair to have great customer service in my opinion. Not the case in Bmw Bob Smith Calabasas shame on you, this is what happens when someone with no manners gets a bit of power in my opinion! Hope you have better luck because I certainly didn't, very disappointed. read more

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Hudson W.

Cindy, it is very disappointing to read your review of us here at Bob…

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Emily M.

Elite 26

115

144

5 years ago

The five stars are for Dennis! I have a 2012 M6 and had a battery warning come up (never seen it before) and I called in last Thursday. Made the appointment for today to have the battery checked out. I mentioned to Dennis the warning actually has disappeared after driving to San Diego this past weekend. Dennis mentioned it was $195 to have the battery checked out but DID SAY that if the light wasn't on anymore and we weren't having any issues--he didn't want to take $195 from us if it wasn't needed. I appreciated this A LOT. Dennis explained my other option to maintain the battery so the warning wouldn't come up again. I ended up not leaving my car to get checked out. Thank you, Dennis for being honest and saying that he didn't think I needed to have my car checked up. I appreciate not being mislead for unnecessary service about my car (which I've experienced A LOT unfortunately). Thank you again! read more

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Hudson W.

Hello Emily, thank you for sharing your recent 5 star experience with…

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Adam R.

527

4 years ago

Sam Straus is one of the sales associates at Bob Smith BMW in Calabasas. If you're looking to buy the perfect Bmw suited for your needs he will help you find it with a smile on his face and enthusiastic demeanor. He puts zero pressure on you. Gives you space but is close enough to answer any questions you may have. He is a true enthusiast and that's how it should be. We ended up with a BMW M5 CS. I would definitely recommend him if you're looking to buy a BMW. read more

Bob Smith BMW - M5 cs. - Car Dealers Near Me - Calabasas, California

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Hudson W.

Hello Adam, thank you for sharing your recent five-star experience…

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Anontto J.

3 years ago

Even after purchasing a vehicle for over $125K from this dealer, their post-purchase service is terrible; they don't even check-in with you to find out if your vehicle is operating as it supposed to; they don't provide the necessary support to get your vehicle equipped to operate as expected, not even after making requests repeatedly. Go spend your money elsewhere! read more

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Hudson W.

Anontto, we're very upset to see your review of us here at Bob Smith…

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Andrea S.

3 years ago

SERVICE: Ask for Rey! ANY ISSUES: Fernando is Amazing! When it comes to service, Bob Smith is the only place I would ever take my BMW. Rey and Fernando have been exceptionally kind and straightforward. They literally define great service. Because of the location (very high end neighborhood) they know how to deal with all kinds of people and requests. My car always comes back clean and well attended to. The location is beautiful and a bit remote, so I can always book an appointment within reason. Plus... They UBER me home and back again!!!! I've been working with Rey specifically for the last five years and he always delivers with care. HIGHLY RECOMMEND Bob Smith + Rey and Fernanado!! read more

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Hudson W.

Hi Andrea! Thank you so much for the recent review of us here at Bob…

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Jason D.

2 years ago

Just picked up a new car for my wife there, Pricilla was awesome and took care of all the paperwork before I arrived. Buying a car is a pain, they made it painless read more

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Hudson W.

Hello Jason, thank you for the 5 star review of Bob Smith BMW! We are…

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Aidan I.

1 year ago

Chris from the service department went above and beyond to help me with my key when he saw other service department members could care less. They wanted me to make an appointment and come back for a full car diagnostic seemingly so they didn't have to deal with me (on my car with 1 year left of the 3 year warranty so the dealer would have paid for that diagnostic) for what was otherwise a quick and easy fix. He went out of his way to help me when he saw others lacking and was super nice the entire time. Turned what would've been a bad experience into a good one. Promote this guy and recognize him!! read more

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Hudson W.

Hello Aidan, we appreciate you sharing your 5-star experience with…

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Armin H.

2 years ago

My lease on my previous BMW was ending so I walked in to Bob Smith and was first approached by Albert who then together with Wayne helped me find the exact car that I wanted. I wanted extra features on the 7 series so Wayne made sure to find it and got it shipped for me in just a day! He got me approved right away and made sure I had the best deal possible. I was upside down on my previous lease so he also made sure to wave charges. Together Albert and Wayne gave me an incredible experience and most importantly got me the car of my dreams for an amazing deal. I will be shopping with these guys for years to come. Thank you ! read more

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Hudson W.

Hello Armin, we appreciate the recent 5 star review of us here at Bob…

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Alana W.

164

2 years ago

Love this BMW dealership. Everyone here is so professional and friendly. They make the process very easy, communication is clear and concise, and the they are very respectful of your time. We worked with Priscilla C. and the entire experience was fantastic! We highly recommend working with the Bob Smith BMW team. Oh, and the coffee shop has the best coffee! read more

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Hudson W.

Hello Alana, thank you kindly for sharing your 5 star experience with…

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David G.

2 years ago

Rey Silva in service is exceptional. My 2018 X1 had the check engine light on and after two days at the dealership they were able to fix it 100% free of charge and I had a loaner car the whole time which helped our family have no disruption to our life. Rey kept me informed all along the way and I would highly recommend him as your service advisor going forward. read more

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Hudson W.

Hello David, we appreciate your 5 star review of Bob Smith BMW! We're…

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Chris R.

126

2 years ago

Just leased another car from Bob smith bmw. It's now the only dealership that I will work with. Wayne Lewis has always been my go to person and he is amazing. This time he introduced us to a new gentleman, Antonio, yet another rockstar in the dealership. My wife and I are very particular about our car's configuration,color,etc. they were able to find the exact ride my wife was searching for and then put together a wonderful and reasonable lease. Kudos to all at this great dealership read more

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Hudson W.

Hello Chris, we greatly appreciate your review of us here at Bob…

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David L.

310

116

5 years ago

Sam Straus (Sales Manager), Chase (Product Specialist), and Karen (Finance Manager) were absolutely amazing! I have never experienced such an accommodating purchasing experience at a dealership over my 12 years of purchasing vehicles throughout all of California! Sam really took his time in walking me through all my questions and concerns and I never felt rushed or as if he was agitated from all the endless inquiries I had coming for him. Chase rode in with us while I decided to test drive and volunteered all the information when it came to all the great features and handling capabilities of the vehicle I was getting into. Sam sought out expert assistance from Karen when I had finance related inquiries on GAP, extended warranty products on maintenance and mechanical components. Karen was so sincere and effectively explained everything in detail. The whole purchase experience felt like I was among friends and I walked out not with just an awesome M car, but with some extended friends and family I can count on with my car from now and into the future! Thanks Sam, Chase, and Karen for spending countless hours with me, putting together a very feasible and practical package that provided absolute peace of mind, and all your efforts that made me one happy customer that is now able to fully enjoy what I bought today. Cheers!! :) read more

Bob Smith BMW - New car purchase today! - Car Dealers Near Me - Calabasas, California

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Hudson W.

Hello David,…

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818 S.

2 years ago

One word for the Bob Smith service department: SHADY! I was quoted $1400 for replacement of a part that costs $2800. After pressing the service advisor Rey Silva for answers, he said ohhh you're right, the tech didn't include the part on the order. They tried to charge me $3000 extra on top of the original quote to do the job. Thanks to BMW corporate, they did the right thing and honored their initial quote. In addition, the tech said in the inspection video that all 4 brakes needed to be changed. When I went to pick up my car , they said they only changed the rear ones because they used the "wrong instrument" to measure the front brakes and with the "correct" one it now shows that the front brakes are fine. Guess what? The front brakes squeak like crazy! I took the car back in to have them inspected again and was told they couldn't recreate the problem! Lies!! I drove the car off the lot and it squeaked the second I hit the brakes. I recorded the brakes squeaking and sent it to Juan Mora the advisor and it was crickets! He's ghosting me. The advisors and techs are not interested in diagnosing cars. They just want to get paid by BMW for unnecessary repairs. And they're all trained to lie about it! So disappointing! read more

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Hudson W.

Hi Ani, we're very disappointed to see your review of our service…

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Mike C.

2 years ago

I recently had the opportunity to lease a BMW after working with Robert Cole at Bob Smith BMW Calabasas. Robert was extremely knowledgeable and easy to work with navigating the search process to help find a car that fit my needs. Financing was easy as well as we worked through the numbers to help me understand what would be the right and strategic decision for me to lease the car. I love my car and would lease/buy again from them! read more

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Hudson W.

Hello Mike, we appreciate your recent review of us here at Bob Smith…

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Madlen S.

2 years ago

Working with Bob Smith BMW and especially with sales agent Levon, was a great experience. My husband and I were lucky enough to have Levon help us to get our ideal car. The buying process at Bob Smith was great. I was able to get a car which most other dealers struggle to get in stock, they gave me a great deal. Levon knew absolutely everything about the model and could answer all my questions without looking anything up and was very responsive when I was emailing about the purchase. Thanks Levon and Bob Smith! We love our car. read more

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Hudson W.

Hi Madlen! Thanks for the 5 star review of Bob Smith BMW. We’re…

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Annie H.

1 year ago

Ask for Tameem Nazari !!! He is the BEST - so kind and goes out of his way to make everything smooth.

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Hudson W.

Hello Annie! Thank you for sharing your 5 star experience with Bob…

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Ralph S.

3 years ago

Great experience today with the Bob Smith team. We were able to hammer out a deal that worked for me. All were gracious, professional and extremely friendly. read more

Bob Smith BMW - Fun times with my wife's surprise - Car Dealers Near Me - Calabasas, California

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Christina A.

Elite 26

292

326

5 years ago

I have been to several BMW dealership to get my car serviced and I was actually really happy with here. I was able to get an appointment fairly quickly with a rental car. Once I got there, the process was really quick. And the best thing was, all updates are through text and I got a response right away. It was so nice because I received a video of the service that was provided and the status of my car. Lastly the pick up was very convenient. I usually have to wait a lot but I was in and out. If you are in the area, I would highly recommend this dealership. read more

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Hudson W.

Hello Christina,…

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Phil A.

1 year ago

Don't waist you time speaking with Fernando service manager rude and doesn't care about customer service same thing go for Chad service adviser.They should take classes to be more customer service friendly and understanding the concern.The only one who care and did research was Adrian the shop foreman .This is my third BMW from Bob Smith I guess they don't care about repeat customer read more

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Hudson W.

Phil, we are really disappointed to see your review of us here at Bob…

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Ben Y.

121

3 years ago

I had a terrible experience with Bob Smith BMW. The customer service was abysmal - the staff was unresponsive, unprofessional, and downright rude. My car had multiple issues right after purchase, and it took forever to get any kind of response or resolution from the dealership. At first they promised that everything will be taken care of. Until they decided to let me know that a brand new 2023 M5 competition lost its engine within 10 days of driving out of the dealership. To make matters worse, they tried charging me an exorbitant amount of almost $80,000 to fix my car which basically falls under the criteria of a lemon. I would not recommend this dealership to anyone and urge others to steer clear of Bob Smith BMW. The service director, Katherine Hodac and the two sales managers, which refused to identify themselves, would continually lie to me about the entire process. I have yet to get a straight answer about what I am a supposed to do. I would not refer my worst enemy to this place. I'm basically being robbed the price of my car, and this dealership refuses to take any responsibility whatsoever. If you have had a negative experience with Bob Smith BMW and would like to share it, I would be happy to listen and offer any advice or support I can. read more

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Hudson W.

Ben, we have previously discussed this situation in a prior post that…

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Eric S.

2 years ago

Bought my car here, and they've been accommodating to help when certain problems arise. Ask for Rey Silva, he's on your side.

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Hudson W.

Hi Eric, thanks for sharing your 5 star review of Bob Smith BMW. It…

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Maz J.

2 years ago

Want the best vehicles from the most professional BMW dealer I have seen look no further than BOB smith BMW Calabasas . Wayne and Priscilla were prompt professional fair and delightful ! Dealership is 5 star class read more

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Hudson W.

Hi Maz! Thanks for this recent 5 star review of Bob Smith BMW. We…

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Stephanie G.

106

2 years ago

First time buyer from Bob Smith BMW. I've bought or leased many BMW's over the years and Bob Smith BMW provided a seamless experience. They use a "one point person" approach so I only interacted with Stefano from start to finish. He negotiated the deal, handled my financing and delivered the car. The process was simple and efficient. Stefano was a pleasure to work with. He's knowledgeable about BMW products and he's a good listener. I'm thrilled with my purchase and look forward to doing business with Bob Smith BMW in the future. read more

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Hudson W.

Stephanie, thank you very much for the highly rated review of Bob…

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Austin H.

2 years ago

My service advisor Rey has been an absolute delight for the 4 years that I've been taking my car to Bob Smith. He is always super accommodating, understanding and helpful. I've told him this before and I'll write it here too: I would kiss him if he wasn't married. Rey is such a peach and anyone who has him as a service advisor is very lucky read more

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Hudson W.

Austin, thank you very much for this recent 5-star review of Bob…

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David M.

3 years ago

Drove down from the Bay Area after coming to an agreement to trade a 2022 X3 for a 2022 430i. Long drive, and great excitement. My wife and I went through the whole process to the point of signing the papers. The guy I was working with had a solid agreement with us. He knew exactly how many miles were on the 3X, and that it was in like new condition. At the signing, he announced they had decreased their offer on the X3 by 1K. He could not describe anything that warranted this decrease. Take it or leave it. We were there for an hour before this declaration. I was pissed but there was no way my wife was leaving without the convertible so I ate the 1K. So this happened well over a year ago and why am I writing now? Still Pissed. read more

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Hudson W.

David, we are disappointed to see your review of us here at Bob Smith…

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Nav S.

455

4 years ago

We purchase our BMW from Bob Smith yesterday and it was a great experience. This is particularly big statement to make, especially in todays environment where car dealers seem to be taking advantage of the consumer. We had purchased BMWs from this dealerships and worked with an old manager who was no longer there. She still knew several people at the dealership and got us in touch with Campbell Davis. Campbell spent a great amount of time with us giving us photos and videos that we requested of the vehicle we wanted and even was straight forward with us answering all the questions along the way. The paperwork process was simple and Campbell even came in on his day off to help sign and deliver the vehicle to us. While we were signing documents he coordinated us with Hovo Hovhannisyan who programmed our phones to the vehicle. Hovo was very patient and helped us understand all the tech that was packed in our new vehicle. A very big thank you the entire Bob Smith BMW family and especially Campbell. I know how many people you coordinated to make the process easy and we appreciate it. As a consumer looking for a BMW, you are in great hands with Bob Smith BMW and Campbell Davis and his team! read more

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Hudson W.

Hi Nav! Thank you so much for your recent five star review of us at…

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Marc V.

2 years ago

I am a happy customer. Hovik, Antonio, and Luis were all extremely helpful and made the experience feel covered end-to-end. I would consider purchasing here again. read more

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Hudson W.

Hi Marc! Thanks for sharing your 5-star review of Bob Smith BMW.…

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Lawrence S.

2 years ago

Service is fantastic, friendly and competent. In sales they're equally fantastic we love Ellham who is so knowledgeable, and made our car buying experience extremely fair and expedited. Also helping set things up was Harrison who was so helpful. Great team thanks to these amazing folks! read more

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Hudson W.

Hello Lawrence, thank you so much for the 5 star review of us here at…

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Mike P.

3 years ago

Update: Wayne did not provide adequate resolution reasonably sufficient to address the issue. The deal forced on me to accept is negligible compared to the amount it would have costed your dealer if i opted for the repair center to make the correction. Again all on my expenses literally and figuratively. Sale service is non existent. I had an accident and in need of a replacement. Spent 100 grands for an X7 and the purchase experience is horrible; I'm left angry and upset. The sale was done at 10pm; Justin the Salesman insisted i brought the car home at 10:30pm even though i asked to come back the next morning to do proper check out and for his team to have more time to prepare. He did not do a walk thru to check out the car. 30 mins arriving home; under my garage light, i found scratches on wind shield pillar and a small paint chip at edge of driver door. Took pictures and notified them. Management did not seem to care to resolve the issues. Took the sales director 4 days to call back; he took the issues so nonchalantly saying nicks and scratches happen all the time and flat out refused to accept my proposal to leave the car alone and offset with some deals. Told him i didn't expect a brand new iphone from a box would have those issues-- definitely not a 100 gand brand new car off the lot. Nightmares started. The scratches are no small problem on matte finish; it can't be buffed out or simply polished off. BMW certified repair center would need massive tear down of door panels, ceiling, roof rails, rear bumper, hatch back, de trim all trims around the side of the car to re paint, respray the matte finish to properly repair the scratches and the chip. Btw 6 weeks if everything goes smoothly and replacement parts are readily available. I decided not to proceed with the "repair" after consulting with 3 BMW certified centers. They were good; honest. Had the salesman not worrying so much about losing the sale and conduct a proper walk through the next morning and not lying about liabilities of leaving the car over night (i already signed all paper work and a $50k check), i would NOT have to go through all the agonies, anxiety and not having my new car for almost 2 weeks. Had sales director accepted or genuinely worked with me on compensation deals, my buying experience and the joy of having a new car would have been great; he delayed and destroyed all that from me. Final verdict: either take risk of massive tear down for proper repair all at my expenses in the time of need. Or a pity maintenance upgrade worth 1% of the purchase If you need to buy, go to other dealers unless this one has one that you can't find somewhere else. My purchase was 22 April but i truly got to enjoy my car 16 May !!! Btw, left a voice mail to acting general sales manager Megan; and sent a note via front desk to Matt Smith for a phone call -- none has reached out and respond to this date. I thought id come back to buy an M330 or M440 grand coupe for daily use; that might not happen after this. Despite all that, the are few good services people. Big shout out to the service manager Fernando and service advisor Jasmynn. They really saved me from all these bad experience and made up for what the sales department did to me. They took care of me very well, answering all my questions and followed up for status throughout after sale services. If i had to come back to buy another car from this dealer, i would want Fernando or Jasmynn as my salesperson. read more

Bob Smith BMW - Scratch on pillar - Car Dealers Near Me - Calabasas, California

Bob Smith BMW - Paint chip that looks like a bright star on a dark night sky - Car Dealers Near Me - Calabasas, California

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Hudson W.

Mike, I am so sorry to hear about your negative experience with our…

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Sophia R.

2 years ago

I'M IN LOVE WITH MY NEW CAR!! Priscilla, Matt, & Paul made my experience super easy, stress-free, and quick! I had already been to a few dealerships before coming here and none of them compare to the service I received from Priscilla, Matt & Paul!! As a first time buyer, they exceeded my expectations and made the entire experience amazing!! read more

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Hudson W.

Sophia, thank you so much for sharing this review of Bob Smith BMW.…

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Natasha P.

2 years ago

I was hesitant to return to Bob Smith BMW because of a bad experience I had several years ago but I'm glad I did. Scott was such a wonderful sales representative! He was so knowledgeable and helped us pick the perfect car. Great personality and had us laughing the entire time. He made the process so easy that we will most definitely be returning for all our future car purchases. Thank you Scotty! read more

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Hudson W.

Natasha, thank you for sharing your recent positive experience with…

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Emily R.

3 years ago

I've had excellent experiences leasing cars with Bob Smith BMW. Working with Kirsten Lobetta, Justin de Leon and Matt Smith for my last couple of leases has been wonderful. Justin truly understands my personal style and always goes above and beyond, helping me custom build the perfect car. His impressive knowledge and enthusiasm for cars makes our discussions engaging and informative as well as making the building process exciting. His honesty about the value of certain features makes me fully trust his recommendations. Kirsten recognizes my specific preferences, going beyond the typical sales approach. She makes the entire process smooth and hassle-free. All of them take the time to listen, answer questions and consistently avoid being pushy which enhances the overall positive experience. In addition, their willingness to make requested modifications before delivery reflects their commitment to ensuring I get precisely what I want. Definitely a customer-centric experience. Highly satisfied and loyal customer. read more

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Hudson W.

Hello Emily! We really appreciate this 5 star review of us here at…

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R M.

185

3 years ago

I must say that Carlos the service advisor is the most knowledgeable, kind and professional person on their team. The younger less experienced guy I had before was rude and not helpful at all. Carlos saved the day. I don't mind paying a little more when people really take pride in their profession. read more

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Hudson W.

Hi there, thanks for the 5 star review of Bob Smith BMW. We are…

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Page 4 of 47

24500 Calabasas Rd
Calabasas, CA 91302
Directions
(818) 350-8989
Call Now
Visit Website
https://www.bobsmithbmw.com

Payment methods

Does Bob Smith BMW take credit cards?

Yes, Bob Smith BMW takes credit cards.

Other Amenities

Does Bob Smith BMW have free WiFi?

Yes, Bob Smith BMW has free WiFi.

From the Business

Specialties

Bob Smith BMW is a new and pre-owned BMW dealer located in Calabasas, CA! Come see our great selection of new & pre-owned cars today.

History

Established in 1917.

The Smith family got its start in the automobile business when Robert A. Smith, Sr., became a Chevrolet distributor in San Francisco in about 1917. Bob Smith BMW opened in Canoga Park on October 1, 1973. In January of 2004, a new facility was completed in Calabasas and Bob Smith BMW moved there. That location also became the home of Bob Smith MINI.

Meet the Business Owner: Catherine S.

Catherine is the 4th Generation Owner of the Bob Smith Family of Dealerships. An Automotive Dealer Legacy that was established over 100 years ago.

More Info

Hours

Ask the Community - Bob Smith BMW

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Review Highlights - Bob Smith BMW

“I love Bob Smith ~ in Calabasas because of Ryan Bosman and Julia Mofta ~Fiance Manager~ I love her too!”

Mentioned in 37 reviews

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Love Micky and everyone at Bob Smith Mini. I leased my electric Mini Cooper from Micky a few years…read moreago and was just browsing. Not even thinking of getting a new car, but everything about everyone who works here is wonderful and pleasant and ethical. It's a joy to come here and I hate car dealerships. I do not like other local Mini dealerships either. I drive from La Crescenta here just for this dealership. That's context. Thank you Bob Smith Mini. Thank you, Micky.

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Very A.

7 years ago

If you are concerned about your safety as a woman DON'T WORK WITH WAYNE LEWIS!!!! Many of you will read this and not feel a bit of sympathy for me, but ladies, please, listen! I'll be honest, it has taken me nearly 3 months and several therapy sessions to open a yelp account and write this review. I hope this helps other women who may unfortunately find themselves in my same position. I recently lost my father who was an avid AVID fan of BMW's. I actually learned how to drive in his 1975 BMW 2002. He taught me a lot about these cars throughout the years. In his will, he left me money specifically for my dream car, which at the time is a BMW M4. Not just any M4 though, an M4 CS. Now I know I'll lose some of you there thinking I'm some stuck-up rich gal who hasn't worked for anything, but I can honestly tell you, that couldn't be further from the truth. Regardless of how I make my money, my father worked hard for his and made sure his daughters were taken care of in the event of his untimely death. I was told the Only M4 CS within reasonable driving distance for me was at Bob Smith BMW. Close enough as I border Topanga and Calabasas. The only other 2 I could find were at dealerships in Orange County. I made arrangements with another person from Bob Smith BMW who I will not mention here as they were "fine" to deal with on most fronts, except their response to e-mails wasn't as timely as I'd expect. This person insisted they had a M4 CS in stock and ready to test drive whenever I wanted to come by. I made an appointment for the next day. I arrived as punctual as possible, about 10 minutes early. I was offered coffee at their coffee bar and told to wait here for Wayne. 15 minutes later, from behind me someone asked "you must be Vera?" It was Wayne Lewis. I stood up to shake his hand and he seemed surprised by what greeted him. Not sure if it was the in shape, somewhat attractive woman who makes it a point to take care of herself, or just the fact that I was a woman. He looked, let's say, shocked? Within 5 minutes of our introductory conversation, he called me "hun" at least twice. This didn't sit well with me but I wanted to drive this M4 CS and honor my father. After awkward introductions, Wayne tells me the CS I want to test drive is on the showroom floor and we can look at it but not test drive this exact model, but we can drive another M4 on the lot OR ANOTHER CUSTOMER'S THAT JUST FINISHED SERVICE. Wayne swore he knew the customer well and he/she wouldn't care. I said I wanted to drive the CS and he LAUGHED IN MY FACE. He asked me to come back with him to his desk, which was thankfully in the open. Once we sat down, he asked in a ver hushed voice "why a pretty face like yours needs such a powerful car." I told him it was none of his business and treating me as a weak woman and not a normal customer isn't a good look in an elevated voice. He immediately turned beet red and apologized and tied to SHUSH me. At this time I feel like he realized his mistake and summoned a specialist/tech minion to get the CS out of the show room and on a test drive. We headed out on Mureau Rd. I was impressed with the exhaust sound and acceleration. I even said quietly to myself "dad you'd love this car." Before I could finish that though, I felt a hand on my leg. It was Wayne patting me on the thigh and saying "wow you do know how to drive a car" before a quick uncomfortable squeeze of my same thigh. I immediately asked him never to touch me again in a quite agitated manner. He seemed to brush it off and made a Joe Biden joke about being old school. He then told me to really smash the gas once we got to a straight-away. I was hesitant so, again, he touched me, PUSHING DOWN ON MY LEG/THIGH so I would accelerate faster. At this point I lost it. I slammed on the brakes and pulled to the side of the road. I was hysterical. I told him not to touch me again and if he did I would call the police. He LAUGHED again and tried to play it on the side of being old school. I noted the wedding ring on his finger and asked how his wife would feel. He said "She's comfortable with whatever I have to do to make a sale" and flipping WINKED at me trying to shed some light on his totally unacceptable behavior. I got out of the car and ordered and Uber. After about 5 minutes of Wayne trying to convince me to get back in the car I screamed at him again to leave before I called the police. He seemed to get the point this time around and chirped the tires out of there. If anyone knew of my past in college, you'd understand. No woman should have to go through this. I spoke with a desk deputy at the Lost Hills Sheriff's station and she wasn't sure there was anything they could do as it was more of a civil sexual harassment deal instead of sexual assault. I called and asked to speak to the owner later that day, but apparently getting to Tim Smith requires some sort of miracle. I need a glass of wine or 5 and a Xanax after reliving that. read more

Ash I.

2 years ago

Finally time has come to share my experience this has happened few months ago exactly in October 16th 2023 I went there for a recall on my 2011 328i BMW of course, so I received a call the next day they said that they finishing up with my car on the recall and they recommend like usual they have to sell your stuff or make money some way somehow they recommend the valve cover gaskets to be replaced which is covered under sulev warranty and they told me they'll do it for free even that's was changed not even a year ago but I said okay go ahead and do it, nothing for free they got paid from the manufacturer to do that job anyway I pick up the car the next day, when home which is not even 5 Mi away the next day I was going to work and the check engine light came on, call Bob Smith bmw they told me no problem just bring it in, so the next day I took my car in and they called me the day after they said you valvetronic solenoid is bad need to be replaced and don't worry about it, it's covered under warranty the sulev super ultra low emission vehicle too I said okay great again nothing for free they got their money from the manufacturer again, so just to remember I took the my car twice already first time with the recall and they change the valve cover gasket and the second time the valvetronic solenoid and they never mention anything else and they did their 32 point inspection on the car so the car very much been twice at the dealer so it's perfect ,even the second time they drove the car for 20 mi just to make sure everything runs good on the car no more problems, so like usual I pick up the car drove it home just 5 Mi away and the next day I took the car back with me to work in my way going to work again check engine light came on and the car start acting up missing and kind of also rattling noise in the engine, so like usual the third time in about 10 days . I called Bob Smith BMW and I told them this is what happened oh no problem bring the car in, then after 2 days. I received the call from them they saying they need all the record for the car for the past 8 years record for the oil changes, so just to make the story short I told them what happened they said most likely you have a spun rod bearing. THEY TOLD ME that's normal happens all the TIME. So finally I pick up the car just the day before Christmas last year after I have to go through hell and back getting Carfax to get all the records the oil change records and all the records for the car call the shops to get a printout of the oil change records done in the car almost the past 8 years some , I have to go drive to that shop and get the record from them, I have to call BMW of North America over six times very stupid and ignorant people works there. By the way I am an automotive technician been in a business for over 25 years certified by the state of California to work on any car, that's not includes my training and my degrees in Automotive. I inspect my car thoroughly to see what they did wrong cause the problem with my engine find out there is some metal shaving on the top of the valve cover Where is the valvetronic screws are by number five cylinder where most likely the screws holding the valvetronic got broken they have to drill to get it out not sure how much metal shaving went in the engine cause low oil pressure to wear out number one cylinder rod bearings and I called at least 3 BMW professional technicians of course they don't work for Bob Smith BMW they are professional not like the one at Bob Smith BMW, sometimes they drain the oil in the engine to check there is no debris, also most likely they ran my engine without oil until they figure out they cause a knocking noise or wear out rod bearing in the engine, that's what you gets from Bob Smith BMW and unqualified unprofessional technicians and a liar service writer and ignorant management. Please avoid BOB SMITH BMW under any circumstances. read more

Rob J.

7 years ago

Well first off I'm not sure what type of service other people have gotten from this dealership for their car but I needed to post this which I don't usually post on yelp but last week I took my 2006 M5 BMW in because it had an issue it was in limp mode meaning it would not go past 45 miles an hour I needed to find out what was causing this and what it would cost to fix I then received a phone call from the service department telling me well our technician noticed that you have aftermarket air filters on your car and the exhaust system is also aftermarket and before we can pursue the issue any farther those need to be changed back to factory which will cost you $3800 I had told them the car has been driving great for years something just happened this is not because of the air filters and the other thing that they told me about the exhaust system which was a flat out lie because the exhaust system on the car is the factory exhaust system from the engine back to the mufflers so I told them when I called back I will just come and pick the car up but I need to speak with your service manager first so when I came in I asked to speak with the service manager I was given the runaround for about 20 minutes then finally a different technician came up and asked me if he could help I told him the situation and he said he will check it himself and I said great it sounds like I should've got you in the first place because your other technician and service writer told me that I needed to spend almost $4000 and it has nothing to do with the problem so he checked it out called back and told me it was the ionic sensors and it would cost $1500 to have those replaced then I told him well what about the air filters and the whole exhaust system that I was told that needed to be changed he said he did not understand why they would tell me that, that's when I had told him well I guess they thought I was that little old lady that just says " OH OK here's my credit card go ahead and rip me off. and take some more money so basically beware if you go to this dealership for service if it is not under warranty they're going to try and rip you off and sell you parts you do not need so what I did was I took that information and paid the $185 for them to check the car out then I went to the place I usually buy my parts because I do most of my own work. They always get the parts I need within the same day at a great price this place is called ALL CAR PARTS LTD In Canoga park on Vanowen near Canoga. And no I do not work there and I am not posting this just to get them any type of business I just want people to beware of Bob Smith BMW MINI at the same time let people know where they can go to get parts at a great discount BMW wanted $685 each for the ionic sensors and I needed two. the parts place quoted me $350 each and it took me five minutes to put them on two bolts and a plug now the car runs like new again so as I said before if you go to Bob Smith BMW MINI Calabasas California and you take your car in for service because there is a problem and you have no idea what it might be watch out they might try to sell you parts you do not need and then tell you it might not even fix the problem so basically if I would've spent that $3800 they would've then said you need another $1500 to fix the problem so it would've cost me almost $6000 where it only cost me around $800 total to do it myself with a socket wrench and 30 minutes of my time. I only gave them one star because the technician that did help me actually found the problem or at least was honest with me about the reason the car was not running right otherwise I would not have given that company even one star. read more

Carlos M.

7 years ago

Lesson Learned: if I could I would take stars away and give you a Negative Three Stars. In search of a 2017 BMW i3 REX. April 20, 2019 I found it on cargurus.com. The i3 was a Coming Soon listing so I was excited to be early for this listing. The car was Stock #: V893132L. Car was listed as a 2017 BMW i3 REX with 8,526 miles and listed for $23,991 VIN: WBY1Z8C33HV893132. Now if you have been in the market for an i3, this was a great price. So I requested information and immediately contacted by Antonio Tate, sales person from Bob Smith BMW. Now this is at 9:30am and I asked if this coming soon listing i3 was available? Tate said yes the i3 was out back because they had just received that car and it had a scratch on the bumper that was going to be painted. Note: car was out back, it was not being shown to the public. I explained that I lived 70 miles from the dealership and that I was already pre-approved with my bank. I told him, please hold this car and proceed to email him my current drivers license, insurance card and pre-approval letter. Tate asked if I mind running my credit via BMW since they have better rates. Well after phones calls, emails, my bank fax my approved loan Tate calls me and tells me that i3 has been sold. What! I thought you told me 6 hours ago it was available and by the way you already have my financial institutions loan documents. Nope, that car is sold. He also explains how he's on my side and will see what he can do. I ask to speak to the manager, but Tate says the manager will only tell me the same thing. So I hung up! Two minutes later, manager calls (forgot his name)and apologized for the sold car but said he's going to make it right. He said I could buy and executive i3 2018 for $38k, which he was discounting. This is when my balloon popped and I told him this fishing scam they did was wrong and not to contact me again. It's like getting "Catfished" by a car dealership. They post a car in demand and fish people around. Why write this Yelp review, education. Bob Smith with not get my business and I hope this doesn't happen to anyone else. And to the Bob Smith person that replies to these negative reviews, don't waste your time and try to apologize or call me. Your manager that tried to make it right earlier by having me spend $38k made it very clear how your company works! I have never written this type of review, but you crossed the line. Bob Smith BMW, get some integrity. read more

Jesse B.

3 years ago

I recently had an amazing experience at Bob Smith BMW, and I cannot speak highly enough of their exceptional service, especially their salesman, Scott. After a devastating accident where a driver ran a red light and totaled my previous BMW, I was in need of a new car. That's when I came across Bob Smith BMW and their outstanding team. From the very beginning, Scott went above and beyond to assist me in finding the perfect BMW to suit my needs. Even before I arrived at the dealership, I had the pleasure of speaking to him over the phone. He was patient, attentive, and genuinely interested in helping me throughout the entire buying process. When I finally made it to Bob Smith BMW, I was pleasantly surprised by the professionalism and efficiency of the entire staff. Scott had already prepared all the necessary paperwork, so all I needed to do was sign and drive home in my new BMW. This level of preparedness and attention to detail made the entire process incredibly smooth and hassle-free. I cannot express enough gratitude to Scott for his dedication and commitment to providing outstanding customer service. He truly went the extra mile to ensure that I found the perfect BMW after my unfortunate accident. His knowledge of the vehicles, as well as his willingness to listen to my preferences and concerns, made me feel confident in my decision. The dealership itself exudes a sense of luxury and elegance, which perfectly matches the BMW brand. The facilities are clean, modern, and well-maintained, creating a pleasant environment for both browsing and purchasing a vehicle. Overall, my experience at Bob Smith BMW was exceptional, and I highly recommend them to anyone in the market for a new BMW. Scott's professionalism, expertise, and dedication made the entire process effortless and enjoyable. I am grateful for his assistance and the outstanding service provided by the entire team at Bob Smith BMW read more

scott m.

18 years ago

I will never buy from Bob Smith BMW or BMW again. In fact I would never buy BMW again period! I have purchased 4 BMW's from Bob Smith BMW in Calabasas California over the past 4 years. Beginning around 2003 I believe. All 4 vehicles were leased and were NEW. I had quality problems from the very first car. So 2003 I leased the first set of 2 new BMW's from Bob Smith BMW and had problems from day one. I had quality and service problems from Bob Smith service department, which was run at that time by the daughter was nothing short of a scam! Yet after turning in the 2 vehicles after the lease term was up, I decided to trust Bob Smith BMW AGAIN (based on promises from Matt Smith). Plus the other auto manufacturers did not have anything decent to offer at that time. So we went ahead and leased 2 more NEW, BMW's from Bob Smith BMW. And guess what more quality problems and more service problems from the dealer (Bob Smith BMW). To make things worst upon returning these last 2 cars to Bob Smith, he broke a promise to me they had BMW charge me $600.00 on return for one of the cars which was returned in PERFECT condition and with 7000 miles BELOW the allowable lease miles of 12,000.00 Basically I only put 5000 miles on the car and later that month BOB SMITH BMW had it on their lot for a hefty profit and advertised LOW MILES on the windshield! I tried to get help from BMW North America. They were just as bad as the dealer (Bob Smith BMW). Moral of this story: Buy Lexus, Mercedes, Acura, ANYTHING but a BMW. I normally would have said do NOT buy only from Bob Smith BMW of Calabasas California. But in this case corporate BMW (BMW North America is what they call themselves) , is just as EVIL and scummy as Bob Smith BMW the dealer! read more

rama m.

11 years ago

I have been a loyal customer of BMW for 9 years now, and when I leased my last one two years ago, after couple of months I realized that the spare key does not function, so when I took my car in for service I took the defective key in as well for it to be looked at. When I went back to pick up my car, the service advisor told me that the spare key was defective, and that he will have BMW mail me a new one. He asked me to email him a copy of my drivers license, and a copy of my registration, and he will take care of it. After few months went by, and I never received a new spare key, I contacted the service advisor to ask him where my spare key was, and he told me I need to bring in my defective key again to have it ordered. Not only their story changed, but they also lost my defective key, now needed by BMW to give me a new one. When I picked up my car from service, they never gave me back the defective key. Because I was told I will get a replacement in the mail sent only to the vehicle registration address, I never bothered to ask where my defective key was. So, they lost my defective spare key, and would not accept responsibility. I contacted BMW of North America several times, and they contacted the manager at the dealership, but no one really seemed to care. No one every contacted me to even apologize. I sent the service advisor numerous emails, but he probably responded to 2 out of 10 emails. I was a regular customer of this dealership, but will never go back until they find my defective key I left with them, or accept responsibility. I am truly disgusted by how they handled, or better say never handled this situation. read more

Maral C.

Elite 26

123

229

1 year ago

I had a truly awful experience at this dealership. Kristen Lobetta, one of the managers, completely lacks professionalism and respect. Her rude and unhelpful attitude made it clear she is not fit for her position and has no grasp of how to conduct business. During my negotiation for a car lease, which was only $300 for three years, she was visibly angry and handled the situation poorly. She even went so far as to say, "we pass your business," which was both shocking and unprofessional. If she had any knowledge or basic decency, she could have easily convinced me to accept the deal or at least managed the negotiation more gracefully. While Andy, the salesperson, was friendly, I still couldn't get clear answers to my questions, which was incredibly frustrating. But the main issue was the manger Kristen Lobetta and her rude attitude!! Overall, the service I received does not align with the luxury standards expected from BMW. I anticipated much more and will not be returning. I have lodged a complaint with the general manager Matt Smith and am escalating this to higher authorities, as this level of service is simply unacceptable. In contrast, I received a far better deal from the Valencia showroom, where I was valued and treated with respect and provided with clear, honest information and pricing from the beginning to the end. read more

Mary ann B.

13 years ago

I took my car in for service recently on Monday morning at 9:00am for a standard maintenance (oil change and program update, and wheel alignment), I also had some minor nicks to be repaired under their Total Image warranty. I was given updates on a daily basis and finally the vehicle was ready at 5:00 on Wednesday. With the terrible traffic on the freeway, I barely made it there by 5:45. I was in a hurry to turn in the courtesy car and pick up my vehicle. The car was retained for the additional two days for the minor nicks touch up and upon pick up, none of the items had been corrected except a small nick on the mirror which was painted with normal touch up paint brush (horrible job). I could have done that in 5 minutes and done a better job. After calls to Kathryn in service, they agreed it was a mix up and will repair the items mentioned and work with me at a later time. Now, for the clincher, in my haste to pick up the car and return the courtesy car, I left my prescription glasses in the loaner. I called Josh and he said they weren't there. Very expensive trip to this dealer and I am not sure what someone would do with my prescription glasses. I hope someone will locate the glasses and give me a call. This was not a good experience to this date and hopefully it will get better. read more

Lori A.

10 years ago

Just leased a 2017 X3 M black sapphire metallic (fully loaded) at Bob Smith BMW and it was the Ultimate Experience !! I really felt Special throughout the entire process, all the way from the very first phone call (Samantha to Ryan), the many test drives (Malik to Ryan) the vehicle delivery, down to the financing (Julia, was exceptionally friendly, no pressure at all) it was all very pleasant, it was Absolutely Lovely Ryan Bosman, Internet sales manager was Amazing ! Julia, in financing, very Sweet ! Ryan and I were talking for 196 days before I decided I was ready to lease my BMW. Ryan is a really good salesman, he's honest, sincere, looks out for your best interest and voices his opinion based on what he thinks might work better for you, financing vs. leasing (all of the above, very rare traits in a salesman) and delivers exactly what you want. He and I built/ordered the Sweetest X3 M around (btw, getting Tons of compliments) I'm proud to be part of the Bob Smith BMW FamilyBest BMW Center on the planet Will be a Forever CustomerRyan Bosman, you're not to leave Bob Smith BMW Thank you Everyone, (especially Ryan Bosman) at Bob Smith BMW for truly making this an Adventure I'll never forget, the Ultimate Adventure y'all read more

Roger W.

7 years ago

After doing research on what new small new SUV I wanted, I settled on the 2019 BMW X3. I called and visited multiple dealers and did test drives, but none of them had a car with the combination of features I wanted. Additionally, all of them offered deals that were unattractive at best. Then a friend suggested I contact Ryan Bosman at Bob Smith BMW in Calabasas. I was reluctant at first because I do not live in The Valley and that dealership is a LONG way from my home. Finally I decided to contact him, and everything changed. He was helpful, friendly, accommodating, flexible and tireless in helping me out. To make a long story shorter, I am now driving EXACTLY the vehicle I wanted and the entire transaction was actually pleasant and enjoyable. That is a first for me in buying a car, and I have bought many over the years. Ryan Bosman is a gracious professional in a business where that is not the prevailing character type. In fact, everyone I came in contact with at Bob Smith BMW was great. I cannot recommend this dealership too highly, and specifically, Ryan Bosman is the kind of person anyone would be lucky to engage with in the car buying process. Oh, yeah, and I am now driving my coolest vehicle EVER. read more

Jaxon C.

2 years ago

I recently brought my 2024 BMW M3 Competition xDrive in for service due to a differential overheating warning that appeared at just 7,000 miles. As a high-performance vehicle that is marketed and designed for dynamic driving, I assumed this would be addressed under the warranty. However, the technician, Paul Cooper, informed me that the fluid change required to resolve the issue was not covered, citing the car had been "sportily driven" and that my inner tire tread was low. This reasoning is completely unacceptable. The M3 is engineered for high-performance scenarios and includes features like a drift analyzer and track mode, both of which inherently encourage spirited driving. Denying warranty coverage based on how the vehicle is intended to be used is both illogical and misleading. The fact that a nearly new car is experiencing this issue, and that the technician is refusing to take responsibility under the warranty, reflects poorly on both the service department and BMW as a brand. Customers should not be penalized for using the car in the way it was designed and marketed. This experience has greatly diminished my confidence in BMW's commitment to their products and their customers. read more

Amanda B.

13 years ago

We have been leasing our BMW's from Bb Smith for the past 9 years. We leased cars from Beverly Hills BMW and Rusnak BMW (Thousand Oaks) prior to finding Bob Smith. Rusnak is absolutely the worst! OMG!! They wouldn't know what costumer service was if it hit them in the face. However, we have been thrilled with Bob Smith. Greg from the Internet Sales department is our guy! He always makes sure we are happy with our lease (car and price) and he never, ever haggles with us. He recently found the exact car I wanted at the exact price my husband wanted to pay. He doesn't play games. He does everything he can to make use satisfied costumers. Also, the service department at Bob Smith is the bomb! They always give me a loaner BMW and always do a wonderful job. I recently got in an accident and called Greg to see where I should take my car to get it fixed. He is having the service department contact me and they will send it out to have an approved BMW shop fix it. The costumer CARE, not just service, at Bob Smith is truly so rare and so appreciated. I just had to write a review. Thanks you everyone at Bob Smith. We couldn't be happier with you!! read more

Mathew P.

229

3 years ago

I have purchased many cars in my life.. many as in close to 100 cars.. yes.. I'm without question an addict. I love cars and a huge enthusiasts. I never in my life own a Mini and always always wanted to own a mini so bad.. on my bucket list of things todo in my life. The world is moving in the direction of electric and the manual transmission and ice cars is becoming a thing of the past. This is what DROVE me to the local Mini Dealer. The 1 part I hate about my love for cars is the dealerships. I dont need to waste your time with the headaches that come from most dealerships and sales people. However if you are looking to get into a Mini like myself.. There is no better person to visit than Miklos Forgo. Without question he is a enthusiasts of Mini brand and does an amazing job getting you into the perfect mini for you. I wish Bob smith could clone him and put him at every single car dealership as he is the best sales person I have ever come across.. Make sure to visit mini in Calabasas and ask for Miklos. The Minis are instant smiles and should be consider for your next car!! Excited to get mine in the garage. read more

Ana

2 years ago

Our experience at BMW Bob Smith in Calabasas was absolutely horrible. My husband and I had spent hours negotiating the price and terms of a car over the phone, and they had already run his credit. We even drove five hours back and forth, expecting to finalize the deal we had been promised. But when we arrived, Levon, the salesperson we had been dealing with, coldly informed us that the price had been increased by $1,000--no apologies, no explanations, nothing. It was take-it-or-leave-it. They didn't care about our time or the fact that our credit had already been impacted by this process. On top of that, they didn't even bother to show us the car we were there to buy! After all that driving, Levon told us they didn't actually have it at the dealership, but there was another one available at an even higher price. It was truly a shocking and frustrating experience to be treated like this in the U.S. This dealership clearly doesn't value its customers or stand behind its word. If you're considering a purchase here, beware. This experience was an absolute nightmare, and I wouldn't recommend BMW Bob Smith to anyone. read more

Randy P.

10 years ago

All must be familiar with the term "Buyer's Remorse"-it is an awful feeling. I do not know if an appropriate term exists for the opposite feeling, but if one does, that's how we feel after taking delivery of our sixth vehicle from Bob Smith BMW. Once again the folks at Bob Smith BMW-Marc Medrano in particular, did an outstanding job in making us feel such an integral and valued part of the Bob Smith family. We are both elated with our new 535i M-Sport Edition and look forward to getting 'miles of smiles' as we enjoy it for the next 36 months at which time we will get yet another new BMW. When that time comes rest assured that we will once again contact Marc at Bob Smith. When the BMW survey arrives I will gladly give a 10-rating in all categories-it is well and rightly deserved. In the meantime, it is my hope that this message of appreciation will reach the store management and owners. Marc as well as Paul Nema and Brian in finance are terrific at what they do and it should be acknowledged by someone that can make a difference. Once again, many thanks for all you do-keep up the tremendous work! read more

Oscar R.

3 months ago

I have a pretty hectic work schedule, so coordinating a loaner car can sometimes feel like one more thing on an already full plate -- but Javier made it completely painless. He was professional, accommodating, and went out of his way to work around my schedule without me having to ask twice. You can tell he genuinely cares about the customer experience, not just checking a box. That kind of flexibility and attentiveness is hard to come by. Bob BMW of Calabasas's loaner department is in great hands with Javier -- highly recommend! Curtis is exactly the kind of service advisor you hope to get when you bring your car in. From the moment I arrived, he was attentive, knowledgeable, and kept everything moving without any of the usual dealership friction. My visit was smooth and stress-free start to finish, and a big part of that was having someone like Curtis in my corner. He communicates clearly, follows through, and genuinely seems to care about making sure you leave happy. If you're coming into Bob BMW of Calabasas for service, do yourself a favor and ask for Curtis -- you won't be disappointed. read more

R A.

2 years ago

Beware of Bait-and-Switch Tactics at Bob Smith BMW My recent experience at Bob Smith BMW was extremely disappointing and frustrating. My family and I spent hours negotiating a deal for a BMW X6 with specific color and package preferences, and we agreed on a price with the dealership. They even ran my credit through their application, confirming our arrangement. However, when we made the long, three-hour drive to the dealership, we were met with a totally different story. The salesperson informed us that the color combination we wanted was suddenly "unavailable" and said we would need to settle for a different car for $2,000 less, which was not what we wanted or agreed upon. Even worse, they tried to raise the price by $1,000 if we still wanted the original car! It felt like a classic bait-and-switch. Not only did we waste hours of time and sit through heavy traffic to get there, but we were also treated with a lack of transparency and professionalism. I would caution anyone considering this dealership to be prepared for surprises, as it seems they may not honor deals and commitments. read more

kamran h.

2 years ago

I've been going to bobsmith Bmw since there dealership was on Topanga Cyn on Woodland Hills , This time, was for the break and shaking, same as before, and now I find out last time they just changed the brake pad, not the rotors without contacting me and asking me as a customer discussing the problem. They just went ahead and change the brake pad without checking the rotor if it's good or bad Now charging me again thousand dollar more for changing the rotor and brake pad. They could do this in the first place if they will contact me and telling me what's going on I'm not gonna go back to the dealership anymore so disappointing. The service advisor does not have a knowledge about brake And rotor and the car shaking and then I ask him about something on my car. He was telling me that don't be shy come and look at it on the computer. You're dealing with your customer like this after all the damage you've done to him as I said, I'm not gonna go back there anymore and I'm not gonna send them anymore Customer to buy a car. read more

Alex S.

12 years ago

Just purchased a BMW from Brian Mayer in the internet sales department and he went above and beyond throughout the deal. I purchased from out of state and had never done that before, but he made everything very simple. During the time that him and I were discussing the condition of the vehicle he went out in the rain with me on the phone and crawled around under the car checking for any scrapes or marks on the bumpers, as well as providing me with a detailed inspection of the vehicle going over every point with me. From there on out he was always available any time I had a question about either the car or the paperwork via text/cell phone/email and would always respond within a couple of minutes. He even took care of getting the car registered and had the taxes paid in AZ before the car got to me. As a first time buyer of a car over the phone/internet this is as good as it can get. Got the car I wanted with everything I wanted and more with no headache! Highly recommend Brian and the rest of the team at Bob Smith BMW! read more

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300 Bob Smith BMW reviews that are not currently recommended

Why does Yelp recommend reviews?

300 reviews that are not currently recommended

Bob Smith BMW - car_dealers - Updated July 2026

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Browse Brands

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Trending Searches in Calabasas, CA

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People found Bob Smith BMW by searching for…

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