I recently went into Bob Tyler Toyota looking to sell my Lexus outright and lease a new vehicle, and the entire experience was excellent. I am admittedly a bit pushy--I know exactly what I want and how I want it. The team here didn't blink an eye at that; they worked hard to figure it out and deliver exactly what I was looking for. I walked away getting an amazing amount for my Lexus and a great monthly price on my new lease. What sets this dealership apart is the authentic customer service. Dropping a large amount of money is stressful, and people naturally have their guard up. But everyone here immediately puts you at ease. It doesn't feel like a sales tactic; they are just good people who want to see you leave happy rather than just making money off of you. While I was there, I overheard the other reps talking with their customers, and every single conversation I heard was warm, genuine, and personable. The specific team members who took care of me went completely above and beyond. Victoriah was the salesperson who helped get me into my new 4Runner. She was incredibly kind, and we had a great time chatting about personal stuff throughout the process. I watched her juggle myself and another customer who was buying a car at the same time, and even with her hands full, she remained completely attentive. A true 10 out of 10! Then there was Hayden, who worked with finance and on the floor. I only spoke with him for a little while, but he was very nice, knowledgeable and gave me real hope right off the bat that we could get a great deal together--and they delivered. When it came time for the paperwork, Jason in finance made getting through everything quick, seamless, and thorough. He clearly let me know what the dealership offered for coverage but was never pushy about making me buy it. He was fun to joke around with, which made the final financial steps a breeze. Chris, the floor manager, was the one who made this deal happen and approved my numbers. I later found out he mentioned that while I was getting a really good deal on this lease, it was worth it because he knew he'd make a loyal customer out of me--and he was 100% right. Chris was great to talk to; we chatted a lot about business and cars. Later, when I came back to buy weatherproof mats and the retail desk wasn't open yet, Chris personally walked me to the back to make sure the parts got ordered. To top it all off, I was briefly introduced to Mr. Tyler himself. I made sure to tell him what an amazing experience I was having, and he said that's exactly why he tries to be there every day--to ensure things are running right. As a business owner myself, I respect that commitment to his business and his employees deeply. The personal touch matters the most in these situations, and Bob Tyler Toyota nailed it. As long as I live in the area, they have a loyal customer for life. If you want a stress-free, enjoyable car-buying experience, go see this team! read more

NEGLIGENT SERVICE TECH, DISHONEST MANAGEMENT, AWESOME SERVICE ADVISORS!!! This dealership is the worst I've ever dealt with, only positive thing about them is the charismatic services advisors. SHOUT OUT TO BRANDI AND GREG FOR BEING THE BEST!!! Brought my truck in for periodic maintenance, was advised to replace my brakes pads also. Upon picking up my truck my steering wheel had excessive shaking, so I immediately returned to the shop. I asked to have a different tech look at my vehicle, as well as speak with a service manger, because I suspected my wheel wasn't put back on correctly. I was informed all service managers/supervisors had already left for the day and they still gave my truck back to the same tech. The tech, Jacob R, tried to claim it was a tire balancing/tread issue and added extra weights to my front wheels. However, prior to arrival my balance was fine, plus it was just checked. After picking my truck back up it still didn't feel completely right so I took it directly to Discount Tire only asking to change my lug nuts. Discount Tires lead manager and tech informed me my front tires were counter balanced and whoever did the job was just staking weights everywhere. I called the very next business day, asking to speak with the GM, but she was still out. The next day Victor, Service Manger, called me with the GM listening in but not responding. I informed him about all the issues and he seemed concerned and helpful. Victor asked me to give one day to sort things out and promised to make things right, on top of other things. The next day Victor called me, gave me a 30 minute window to call back, I called back with in 15 mins with no answer. After three days, I reported this to Toyota Brand Management, but unfortunately Victor is also the liaison for corporate and was making notes in the system saying he called me back two other times but he hadn't. The first time Victor called me he left a voicemail, the "other two" he never left a message, so he was trying to avoid me or clearly lying because I had zero missed calls or messages from him. Three weeks after not hearing anything from Bob Tyler the Line Supervisor called me, because Brand Management opened another case, however after all this it was clear the dealership and leaderslacked integrity so I decided to just cut ties. If you have similar issues don't hesitate to asks questions; if needed report it to Toyota Brand Management for their records and so they can establish a pattern. I did all my service with Toyota, a lot with Bob Tyler, for my truck and my wife's Rav 4. To include my wife just purchasing a brand new car from Bob Tyler two weeks earlier! I understand mistakes happen, but all I asked was for my brakes to be looked over by a second technician, after everything that happened. If you think your loyalty to the brand and this company will matter to Bob Tyler or his management team they'll surely prove you wrong in due time! read more

Avoid this dealership. Salespeople will either lie to you, or they are just ignorant about the vehicles they sell. Very little knowledge about the terms of leases and financing. Make an appointment and they will have you sit and wait for the salesperson at a table until the salesperson is ready. My wait was 25 minutes just to find out that the vehicle I had come see was actually $250 more a month than I had been told. This dealership has a lot of well-deserved bad reviews. Unless you just have time to waste and enjoy dealing with car salespeople, do yourself a favor and go elsewhere. read more

Service hasn't taken too much longer than expected, and the waiting area is really nice especially if you have kids

Keanu the Parts manager is outstanding. His pricing on certain parts beat's Autozone, O'Reilly's and Advance Auto parts often. You would be nuts not to check out their prices first. And on top of it BoB Tyler parts have a fantastic attitude on customer satisfaction. Additionally I'd like to compliment Greg my Service Manager. He's been with Bob Tyler for years and is dialed in to helping the customer. Thank you Bob Tyler, Keanu and Greg!!!! read more

Bob Tyler Toyota has been nothing but a nightmare to deal with. My husband and I purchased a 4Runner with a service package that was supposed to include free oil changes and tire rotations. Instead, we were charged every single time. When the mistake was finally caught by one of their own employees, we were promised a refund check that never arrived. For months (close to year), I've called over and over, been transferred around, and told "someone will take care of it." To make matters worse, when I finally spoke with Dana Tyler (who I believe is part owner), she was rude, dismissive, and unprofessional. Instead of taking accountability, she tried to put the blame on me for not noticing sooner. That's completely unacceptable -- customers should not have to fight this hard to get what they already paid for. Save yourself the stress and take your business one town over to Eastern Shore Toyota where honesty and professionalism actually matter. Bob Tyler Toyota has shown me they're nothing but crooks. read more

Bob Tyler Toyota - Auto Repair Near Me - Pensacola, Florida

Service department reps try so hard to please everyone! Makes me glad I bought a Toyota. The inventory seamed a bit low compared to other Toyota dealership's. The warrenty department is really helpful! Good place if you can find what you want. read more

Dont bother making an appointment because they *dont* check to see if they have the necessary part in stock before you get there.

Bought a used truck from them. two days after owning the truck. Check engine light came on. Had diagnosed at another dealer. $1200 fix. Computer showed code was cleared at Bob Tyler before I bought it. Called sales man and he told me to kick rocks. read more

Brook is a great salesperson at Bob Tyler Toyota. We bought a new car from her and she was very helpful all the way through. Best in every instance. read more

Great staff, Gavin was amazing. Wouldn't have been the same experience without him. Will be back.

Usually I work with Crystal and there are 0 issues. Unfortunately, she's not available today. Initially, told 2-3 hours to address issues. So far it's been over 5 for a recall and diagnosis of a car door lock. There has been 0 communication other than me attempting to make contact and leaving voicemails. read more

Outstanding Service at Bob Tyler Toyota! I can't say enough good things about our experience with the Bob Tyler Toyota Service Department in Pensacola! From the moment we called to schedule service, everything was smooth and efficient. We were able to get in the same day for diagnostics, and the team quickly traced and identified the electrical issue. They even took the time to show us photos of the damage so I fully understood what needed to be repaired. When additional repairs were required, they got us back in the very next day--no hassle at all. I arrived two hours early for my appointment, expecting to wait, but they got me in right away! To top it off, they completed the repairs faster than expected and at a lower cost than the original estimate--a rare and pleasant surprise. Oh yeah, they are very pro-military offering 10% discount for Military and Veterans. Win! Win! A huge shoutout to Ryan Genevie, my service advisor, who went above and beyond to ensure everything was taken care of. His customer service was phenomenal, and he made this the best vehicle service experience I have ever had in my 60 decades of life. If you need service for your Toyota or maybe your Lexus as in my case, this is the place to go! Very Highly recommended! read more

Bob Tyler Toyota - Auto Repair Near Me - Pensacola, Florida

How Bob Tyler Toyota Treated Us After Our 4Runner Was Stolen From Their Lot We're sharing our experience to shed some light on how Bob Tyler Toyota in Pensacola handles customer care when things go wrong. On Friday, June 20, we brought our 2024 Toyota 4Runner (purchased from Bob Tyler Toyota) in for a scheduled maintenance appointment. During this appointment, an employee left our vehicle unattended with the keys inside, and it was stolen off the dealership lot as a result of this negligence. Later that same day--with our vehicle still missing--the General Manager (Bob Tyler's daughter) sat down with us and assured us they would "make us whole again." She offered us a 2025 4Runner for what we still owed on our stolen 2024 model. Less than 24 hours later, our stolen 4-Runner was recovered by the police after performing a PIT maneuver on the vehicle. Toyota had the now damaged vehicle towed to their dealership where conversation continued about a replacement vehicle. The GM suggested we try out a Grand Highlander, knowing that a third-row seat was important to us. She also told us the third-row seat was not an option in a 2025 4Runner (which is inaccurate). After leaving the dealership to take time to consider our options, the GM called to notify us she was withdrawing her offer and stopped replying to our calls and texts. Since then, Bob Tyler Toyota has abandoned us. We had to file a claim with our own insurance (USAA) just to secure a rental vehicle to use while our damaged 4Runner is in the body shop for 4-6 weeks. The value of our vehicle is now significantly reduced due to being stolen, pursued, and damaged, through no fault of our own. We have had to retain legal counsel to deal with this situation, navigating conversations with attorneys, insurance adjusters, and law enforcement. Our lawyer sent a formal letter to Bob Tyler Toyota on our behalf, respectfully asking them to honor their promise and help us resolve this situation. As of today, they have refused to even respond. Bob Tyler Toyota may not have stolen our car but their negligence enabled it and now they refuse to take accountability. Their silence speaks volumes. We have been lifelong loyal Toyota customers who currently drive two Toyota vehicles. If this is how they treat us, we think it's appropriate to warn others--they will do the same to you. Please consider this story when choosing where to purchase or service your Toyota vehicle. https://www.tiktok.com/t/ZT6By2H2y/ read more

Great dealership .. great reasonable service!! Toyota is top tier auto.. not fond of batteries

DO NOT PURCHASE A VEHICLE FROM BOB TYLER!!!!! Timeline of Events: Friday (Day of Purchase): During the test drive, I noticed a malfunction with the blinker and mentioned it at the dealership and was assured it would be fixed prior to taking it home. I assumed it was a minor fuse issue. Saturday: After confirming the issue persisted once home, I contacted the dealership. When I received a callback, I was surprised to hear it could be rodent damage -- not a typical response to a new vehicle concern. Sunday Morning: I looked under the hood and discovered chewed wiring. I took photos and immediately scheduled a service appointment. Monday Morning: At drop-off, I was told by the service advisor that rodent damage isn't usually covered under warranty. I insisted on a full inspection and written report and requested a warranty for any future related issues. For which I received neither. I then spoke to a sales manager, who said they would reach out to ownership. During this conversation, the service advisor confirmed the visible damage was isolated and would be repaired for free. I requested options for an extended warranty, a vehicle swap, or even a small service credit to protect myself from further issues. All were denied. My prior trade-in -- a 2025 Land Cruiser -- was even offered back to me, but at a markup above what I had just paid for it. Ultimately, the sales manager denied that the damage occurred prior to delivery and said I was responsible since I had taken ownership, despite the issue being flagged during the test drive. I was told by the Sales Manager the repair will be warrantied for one year and that my comprehensive warranty may cover it, but any additional rodent damage found later would not be covered. This is unacceptable. The issue was clearly present before delivery, and your team attempted to shift the blame instead of owning the problem. And yet again this dealership failed to stick to their word. Monday Afternoon: When my vehicle repair was completed, the Service Advisor showed me the work that had been completed. There were still pieces of wire from earlier sitting on the frame. At that point I was also informed that the same tech that fixed my car had done a very similar repair to another vehicle that had been on the lot prior to mine. This indicated to me that this was in fact a known problem to the dealer, which makes the response I got from the Sales Manager even more disturbing as I wonder if other customers had experienced similar treatment. As for the detailed report of the diagnosis and verifying there were no other issues I received essentially a 2 sentence statement and nothing else. Tuesday Evening: Bob Tyler management responded via the BBB and stated they fixed the damage as a goodwill gesture since it "may" have occurred prior to delivery. If Toyota requires dealers to perform a Pre-delivery Inspection, then why was the non-functioning blinker not identified as one of the required items? I brought the issue up during the test drive and was assured it would be fixed, which furthers the point they did not complete a PDI as the issue would have been identified and fixed with no further issue. read more

Made an appt for 8am. Once I got there they informed me that they were 2 hrs behind. They are the worst dealership for service...This isn't the first time I have had bad service. read more

I want to shout out Ms. Crystal in the service department. She took great care of me and more importantly my Tacoma. I made a same day appt online, which was super easy, and she had me out of there 20 minutes faster than promised. She explained what services my truck needed/required and what services were done or recommended after. I'm sure that's what her job is, but her customer service was terrific, especially for an end of the day appointment. Thank you, Ms. Crystal! - Kim read more

Terrible buying experience today. We had picked out a truck we wanted to buy and negotiated the price of the vehicle. I drove to the dealership and did a quick test drive of the vehicle around the parking lot. While waiting to finalize the deal at their desk, I was told I couldn't purchase it because someone had beat me to signing only minutes before. Apparently it's perfectly acceptable for their salesmen to backstab each other to get a deal in before the other can close it. My wife and I are pretty sad we didn't get the vehicle we wanted. We thought we had a deal. But what is a deal without honor? read more

Place is a nightmare to deal with, customer service is absolutely terrible starting at management level. Will make the trip to Alabama or Ft. Walton to have service done on my vehicle. read more

Besides the fact that we had a horrible buying experience, the management wasn't any better. We asked the sales manager if we could schedule 30 minutes with him to voice our concerns. He said he doesn't have 30 minutes, he could give us 5 minutes We paid for title services and requested the title to be mailed to us. A few days ago, we got a letter that stated we requested an electronic title . So I still had to go to the dmv and pay for a paper title. Needless to say, I'll never buy another vehicle from Bob. read more

I made an appt for a tire rotation and when I showed up I was told I had no appt. I spoke with the Service Manager Eric Carlson and he took care of me and got me in and out. Great customer service. Thanks! Rafe Beresh read more

Went in there for an oil change and vehicle inspection, and they were very professional, friendly, and did a great job with the RAV4.

I called to get pricing information on a vehicle, and the salesman accused me of being a "secret shopper," whatever that means. He also claimed he had never heard of a "doc fee" before, insisting it's typically included in the vehicle price. Only when I mentioned his own dealership's doc fee did he acknowledge it. He also refused to provide the out-the-door pricing. Overall, a very shady and questionable experience. read more

I'm really grateful for this dealership. Although I didn't get the older gentleman's name from the parts service, he got me in as an emergency walk-in after I mentioned I was from California and couldn't get an appointment. I drive across country and never in one location for too long. But he called the mechanics, and they checked my van, discovering a transmission problem. Bob, the driver, took me to the rental place to get a car, as the repair would take a week. Alan Miller did a fantastic job assisting me, from having the mechanics check the vehicle and fixing it, to getting me a rental car and arranging for my van to be picked up and brought back to California. He addressed all my questions and concerns with great customer service. I would definitely come back here if I'm ever in Pensacola. This is a great dealership, and they'll go out of their way to help you. read more

Stay far away from this place. One of the two things are going on, either they make you wait as a pressure tactic, or no one knows what is going on at any given moment. On the off chance that you do make it in avoid Joalex Diaz, this guy has zero customer service or for that matter does not know how to hold a dialog without trying to convey that he is "superior." read more

Don't bring your car for insurance work, they managed to inspect the entire suspension system without taking the wheels off. Quoted 28500 for repairs. Totalled my vehicle. Brought it to a local repair shop and it was fixed for just under 5,000. read more

New to town and they were super helpful with getting my car serviced. Alan was the person who helped and got me all sorted out. Also very military friendly. read more

Ryan was a great service tech and kept us advised as our new Camry went through the service process. He was really good at communicating all the steps involved as we had to have a windshield replaced in addition to the service read more

Exceptional service from the moment I pulled up to the effective communication throughout - the entire team was welcoming, knowledgeable, and professional! Newt, the shuttle driver was very prompt, polite, kind, and respectful, he shuttled me to my destinations on two separate occasions and both were great experiences. Andreas was the team member providing me with updates and information on my vehicle and he was very professional throughout my entire experience there, Kiana was the cashier and she was bubbly and friendly - overall I had a great experience and the service provided was quick and suffice t! My husband and I will definitely be back again! Thank you all for making my experience a pleasant and memorable one!! read more

Added mark-up. Shop Springhill in mobile at least no mark-up. You will pay MSRP or shop Auto trader.

I had a old car and took it many different places to get it oiled change and blah blah blah. Three years ago, I bought a Toyota Camry in San Diego and I refuse to take it anywhere to get it fixed, oil changed & blah blah blah. June 2020, I hit road for a long ass road trip. I ended up in Florida. I took my car to Auto Nation Toyota in the Tampa Bay Area for oil change not to impress with them. I took my car to a Tire Plus to get things done but they did strip the bolt on my tires. I'm in Pensacola, I got a flat a week ago, I took it it to this Toyota. They automatically took me in with out appointment. John Bessozi was my service guy and he took care of me very well. The customer service here is on a point & they will bend backwards to make sure you leave with a smile. I'm here for 5mo & I'll be back to see John with anything with my car read more

Bob Tyler Toyota - Auto Repair Near Me - Pensacola, Florida

They really took care of us here. We went in looking for a used car. The whole experience was pleasant and great. We were happy with the car and deal. Sean was our salesman and he was great. Then our car broke down on the way home. We ended up having to pay 410 dollars to have it towed back to them. They reimbursed us for that. They got back to me when service and managers came back in the next day. They did more than I expected and offered to get me in a different car. They didn't have a lot in my price range. They ended up doing an even exchange for us with a car that was worth 2,000 more than the one I originally bought. Gave me new tires, brakes, and the works on the second car. They kept the car after we looked at it to ensure they could do what they could do give it to us with everything possible done. They then delivered it to our house the next day. They really took care of us and made sure we weren't stuck with a lemon. I didn't have to beg and plead with them. They made it clear they were going to take care of me from the beginning. I was just hoping they would fix it. I was pleasantly surprised when they offered the exchange. Mulitiple managers were on top of it as soon as they found out. I would recommend them because if something happens, they have your back. You won't get stuck with a bad car and they will work with you instantly. read more

In this case "you can't believe any car salesperson" is painfully true! Find a dealership who's up front, honest, clear about terms, finances, and don't go for double talk and long hours of sitting and waiting for the salesperson to get back to the desk each time you have a question...as I did at Bob Tyler Toyota (Tabatha salesperson). I went to the dealership the beginning of November 2023 to purchase a car after an accident, (I still don't have the money from the insurance company...but that's another story) I'm in my 80's and like my life uncomplicated but Tabatha tried to change all that. It's now December (no refund) after speaking to the sales manager (Paul) a couple of times, I'm now experiencing his promises to refund my $1000.00 deposit to my account. Wish me luck... calling again today. Last call he left me with dealing with the front desk. read more

purchased new toyota after much negotiation. thought the price was firm, however the dealership slipped in 1500.00 in charges between 500.00 deduction on trade and 1000.00 tacked on to deal. sales person tried to switch from price negotiated to difference between trade and new vehicle, finally asking we could split the difference of 1500. i declined and i was led to believe they were honoring deal. they did not and deny having conversation. get price in writing before you sign. read more

We went there to buy a brand new car, had a rude sales associate who talked down on us due to us being a young couple. She was extremely judgmental and overall did not seem interested in selling us a car at all. read more

I had a maintenance appointment at 12:00 and did not leave until 3:40. I called and they said they would check the status, and then proceeded to not put me on hold and talked about how my car has been ready for over an hour. They didn't even replace the inspection sticker or talk to me about anything that they checked. They are normally great, but this was ridiculous. read more

BEWARE!! DO NOT DO BUSINESS WITH BOB TYLER TOYOTA! After two weeks of calling and trying to get a return phone call about a truck they had on the internet, I finally spoke with someone. I happened to be in town for a family event, came in and wrote a check for the vehicle after they had already taken a deposit from me the day before. We shoot hands on the deal and I was told they would deliver the car to me the next morning per the manager, Philip. Next morning, salesman texts me and says they need a credit application. I have 25 years in the auto industry and refused to have them pull my credit when I was paying cash...salesman called me and says manager Philip would call me...never called...I called back numerous times on Sunday...never would take my call. Then a week later I receive an envelope with my check back with no note and never a call from anyone at the dealership...appears they were greedy and perhaps sold for more money to another customer. Just terrible experience, very poor management and worst experience I have ever had in a car dealership. Joalex and Philip, you guys should be ashamed of way you treated me and handled my deal. I have one rule in business..."treat everyone like your grandmother". You two treated me like you absolutely didn't care and you both shouldn't be handling customers. I hope and will do my best to make sure Bob Tyler himself and the representatives at Southeastern Toyota realize what a poor operation you are running. There is never an excuse to MISTREAT PE THANKS for your reply employee "Stream C" and yes I have the correct dealership...Bob Tyler personally called me to apologize bc he knew how I was mistreated. read more

Bob Tyler Toyota - Truck I thought I purchased on Friday night April 26 but was lied to by my salesman and even the manager, Philip - Auto Repair Near Me - Pensacola, Florida

After finding the vehicle you're interested in buying they'll surprise you with an added dealer fee...they wanted $7,000!!! Lot stickers have $3,500. dealer fees listed on them which is absurd. Our salesperson, Tabitha, added $7,000! And said her manager wanted it to be $10,000. When we said that's crazy she said maybe they could adjust it. Unless it's zero, we're walking. She said didn't you see the added cost on the ones on the lot, yes, we had but that was never in the pictures of the ones you sent us that we chose from, nor was it ever brought up and discussed until we're ready to sign. We're leaving, she actually said she wasn't mad at us! ‍ lady you wasted so much of our time...gee, thanks for not being mad as us. That's criminal activity. We're willing to buy online or anywhere else to avoid paying their ridiculous fees over msrp. read more

new Toyota. first oil change, with appointment, 2.5 hours. mechanic went to lunch. second oil change, with appointment, 2 hours. asked salesman for estimate to sell new Toyota. looked up book trade in value, said , "I did what you asked," and walked away. got home, call from Toyota, forgot to give back my wheel lock key so now I have to drive another half hour to retrieve my key lock. got the message. read more