The entire experience was enjoyable. Everyone at this dealership made us feel valued. Taylor L. was extremely helpful and friendly, also Jeremy and Jimmy. This was the 2nd vehicle we have purchased at Cadillac of Pensacola. Thanks for making this purchase a fun experience! read more

The financial department women put all kinds of extra platinum packages that were worthless when we tried to use them when purchasing our new Cadillac in 2022. The salesman Jim was wonderful when purchasing and after the purchase . read more

Stay away! Bait and switch, saw a car online they said it was there. Went to the dealer later that day daid it was sold and tried to sell me another car I wasn't interested in. read more

We purchased our XT5 from Tim Teschl at Step One Cadillac Pensacola and the experience was much better than other experiences. Tim made sure everything was explained and the deal was very easy! read more

Just purchased a Cadillac XT4 today. I have to say it was one of the most pleasant experiences we have had when buying a car. Mainly due to our sales person, Johnathan. He took the time to listen to what we were looking for and wanting in a car (very patient). He really worked the deal for us and kept us informed each step of the way. Truly went out of his way. Really knows his "stuff" when it comes to cars. Not your typical car salesman. Even after the sale he took the time and was very thorough in showing us how to take advantage of and use the many options on the car, synched the devices and demonstrated how to use the parking mode. You can't often say it was a pleasant experience when dealing with a car salesmen, but today it most definitely was! Just wrote this review, but it was posted as Orlando. I bought the car at Cadillac Pensacola not Orlando. read more

My husband and I went to Cadillac Pensacola (The new name is STEP ONE AUTOMOTIVE), with our cadillac. We told them the problem..... the fuel gauge doesn't work, please fix it. We really were reluctant to leave it because they were cashing out this older lady; she drove out and straight back in saying her Cadillac still wasn't right. Also, another lady had bought cadillac from them. She brought it back and said it would not cut off!! ANYWAY They said, no problem. After a week, they called and said it was fixed. We picked up the car. The fuel gauge was still broke. We took it back. They said they would check it again. They had it for another week and said it was fixed. Before 2 days was up, it was still not fixed. Mind you, they had gotten $1800 out of us thus far. We took it back a third time. I asked them that if Cadillac can't fix a Cadillac, who can? If we needed someone to GUESS WHAT THE PROBLEM WAS, we would have gone to a different place other than Cadillac and NOT PAID $1800. I did tell the guy working that we were not paying them to guess anymore. They didn't call us for 10 days. NO LOANER CAR WAS NOT OFFERED; not even an oil change! We were told it was fixed but don't bring it back because they were not gonna service it anymore. If it is still not fixed, the Better Business Bureau will hear from us about STEP ONE AUTOMOTIVE that's pretending they are Cadillac! THEY REALLY DON'T DESERVE THE ONE STAR I HAD TO GIVE THEM. read more

I got my car from them a couple weeks ago and I had a hard situation with getting insurance and my bank to pull through from back home. They helped out every step of the way. I was very happy with the service I experienced. The car salesman that helped me out was Jonathan herro. He was very professional and helped out with anything I needed. Would very much recommend read more

I guess when you market yourselves as the "Men and Women of Integrity", you're setting yourself up somewhat, but it's been a really frustrating experience trying to buy a used car with the team at Vince Whibbs. I should say that originally I had emailed the Manager to compliment their salesperson, Neil, on my original visit. He was courteous, polite, patient, and friendly. Unfortunately, once we found a car that we liked, I guess we weren't moving fast enough for the management team, so we were repeatedly contacted by other sales people with all the usual sales tactics - despite having the car on hold with a paid deposit. In the meantime, we took the car for a pre-purchase inspection. This inspection noted a new rear diff, a problem with a leaking transmission and leaks in the rack and pinions. When I returned the car to Vince Whibbs, they questioned the report, asked if the mechanic was reputable (they're very well rated on here, unlike Vince Whibbs, actually), and then the excuses began...the transmission was something they'd fixed, so it was residual liquid. The rack was something they'd identified in their original inspection of the vehicle, but they only considered it minor so didn't fix it. I was even told by one salesperson, that this is to be expected in an inspection, after all, that's human error for you. The brake pads, which were measured at 85% worn in the pre-purchase inspection, were considered completely fine by Vince Whibbs. Despite all of this, we still tried to work with the team to get a deal done. Unfortunately, I just received a call that they've sold the vehicle to someone else and as a result my deposit has been refunded. I'd like to think they've told the new customer about the pre-purchase inspection, but I very much doubt it. Hopefully this will help others instead. read more

This dealership is outstanding and Jim Driscoll is 100% trustworthy salesman and manager. He was more than helpful and courteous and gave us a great deal on a 2017 BMW which was delivered spotlessly clean. Then he drove my old car back to Ft. Walton Beach for me. This is only the second new car dealership that I have rated this high in my lifetime...and I am 60! read more

Not going here again. I was overcharged and my vehicle was return full of greasy hand prints inside and out.

They did the right thing. A part has been repaired three times. They fixed it. No charge. And delivered my vehicle back to me. That's service. read more

We had the BEST experience buying a used vehicle from Vince Whibbs, Inc. . We had called from out of town and were able to get preapproved over the phone a trade-in value over the phone and had a very awesome and quick experience when we drove to Pensacola to pick it up. Robert Whibbs was very professional and thorough and helped us get in the vehicle of our dreams! Right at our price range! The entire staff we encountered were so knowledgeable and courteous. I highly recommend this dealer!! ~Jillian read more

Best Customer Service and Company Warranty of Work. If buy tires you have lifetime rotation; prices are more reasonable that other dealers (in other states) e.g.: for my Escalade the oil change/filter is 1/2 price as New Mexico; Tire Rotation is 1/3 price...Easy to make service appointment through internet...The mechanics even knew more about fixing my car (in the past) than my Insurance Adjuster. If you ask a question and a Service Rep does not know the answer, I guarantee they will find someone with the correct answer...Never a complaint... read more

Since Vince Whibbs sold the business, service has become NONEXISTENT! I have purchased or leased 15 Cadillacs over the last 20 years and will NEVER return and I get the GM Discount. I would rather buy a Ford than ever return. Multiple bad experiences and they even screwed up my last oil change- how is that possible? AVOID at all costs!! read more

I had a great experience with Lexi (sales) and Billy (business manager)! I left happy with the perfect car, feeling like a well-valued client. read more

Worse customer service i have ever experienced. Worked on my car and it was worse. They said it was the best they could do, take it somewhere else. Poor customer service. read more

We were in Pensacola in July when the a/c on our Terrain failed. We called Vince Whibbs a local GMC dealership ..I spoke with Nick in the service dept., was given a time to come in for repair. Nick took great care of us and soon had us on the road. We bought our SUV in Clarksville TN and were treated like regular customers at this dealership. Thanks Nick, Charles Ransdell read more

Probably the worst Cadillac dealership I've been to. The service advisor seemed like he'd rather be anywhere else but there to help me. I had an A/C leak somewhere. If they could find it, great, if not, no big deal; I'll have my regular dealer look at it when I get home. Five hours later, it's fixed, but the guy who called was annoyed that I couldn't pick it up immediately, and started arguing with me about my schedule. Really? Picked up the car, and they didn't fix the other problem I brought it in for. Didnt even attempt it. Plus, most Caddy dealerships wash & vacuum the car before pick up, but not Vince Whibbs. I can wash my own car, but why would I ever come back here again when others include that at no extra cost? I'd go to the Chevy dealership or to another city next time. read more

I made an appointment for an oil change and it took over 2 1/2 hours! I believe this is a bit excessive - why make an appointment????? If my car wasn't under warranty, I wouldn't return! read more

This was the best experience I have ever had purchasing an automobile. My sales contact, Brad was very friendly and knowledgeable. I never felt pressured or uncomfortable. John Lassiter in Finance was also extremely friendly and helpful. They both stayed late to ensure I had a smooth and successful transaction. read more

Came into the dealership for a oil chnage and to get someone to look at a noise in the front end of my truck. I drive a 2013 GMC Sierra. I knew i needed wiper blades, but as i was called to let me know my truck was done i heard nothing about wht i might need and what was or could be wrong with my truck. So i came back to pick my truck up i was just pointed to the cashier by my service writer and that was it. He did not explain anything about the diagnosis of the noise in the front end also on my multi point inspection it was filled out green on everuthing, And how is that seeing as both the rubbers on my wiper blades were torn. Also doing the walk over on my truck the washer fluid was not topped off like it said it was and my tires were not rotated like they were suppose to in the GMC PRO GRADE LOF and Rotate that came with my truck. I hve left a message with service to talk with there manager but havent received a call back and it has been about 3 weeks. My name is Ryan Coates (254)681-2454 if the dealership would like to talk about these matters. read more