Spent the day-on two occasions, as well as nearly $300. Hoping "The Dealership," would serve me and my new Jeep best.... It was To diagnose a problem. Not only was no repair involved ( I went elsewhere, since they'd made me wait all day, for two days) but they lost my key fob, I had just had made. With no offer to replace or so much as a perfunctory "Sorry". That replacement cost over $500.! I actually took my car to Cardinal Honda, where I was treated as a valued customer (like family) and will continue to do so. read more

I arrived at Valentis greeted by a young girl I think her name was Ari not quite acknowledgement with the car was interest in. Then came Devion who didn't thrill me. Decided to go to the BMW Garage. read more

Dave in GM parts is the best! Very helpful finding my Hummer parts. Joel Valenti in sales is the best too! Great selection of cars, great location in Mystic! read more

I am writing this review with sadness. I found out recently that Hugh and Laura Stack from the service department had been let go. I have been dealing exclusively with the two of them for many years now and I have purchased 3 vehicles from this location. Hugh has worked there for close to 40 years and knows our vehicles inside and out. I trusted the service I received there. I hope that the Stacks let us know where they go from here because I will follow them. read more

This review is for the Volkswagen dealership. I looked at a couple of used Golfs with Myron and was impressed with his knowledge of the brand and his flexibility while waiting for insurance payouts. I was also looking for an Impreza, and he worked with me to have an used one that they had in Westerly brought over to look at. While we were talking the Impreza, I mentioned that if they had a Golf in a certain color that I would be highly interested, and he instantly knew of his stock and pulled the Golf over. Working with financing was a breeze, and I had a deal in my hand to ponder. Again, I was impressed with the professionalism and flexibility. While I decided to not go forward with a VW, I would not hesitate to refer anyone to Myron at Valenti for any VW need. read more

I am on a road trip, made a stop for a few days in Mystic CT. I have an SUV and I was losing air pressure in one of my tire. Hotel had me go to Bob Valenti shop. BIG mistake. I walked in and asked if someone could check my tire air pressure. I told him I'm from out of town and I was hitting the road tomorrow. It was the first desk as I walked into the Service desk area. He looked at me like I was talking French. He said the guys are getting ready to go to lunch. I said I can come back, he said, "we won't have time". I looked for another place and found Broadway Auto on Williams Ave. I was helped by Marlon, he might have been the owner. He helped me immediately and he said lets check for any nails. Found one and fixed it immediately. Do not go to Bob Valenti Dealership. Terrible customer service. I shared with hotel and they will not be sending people there any more. read more

This review has been a couple months coming, but finally getting to it! Purchasing my used Porsche from them was one of the better experiences I have ever had in doing a car purchase. I was moving from Los Angeles, CA back to NY and knew I needed a car. I was very specific down to the color, year and model made that I wanted and it took some time to locate that specific Porsche, but I found her! From the moment of my inquiry online, to then emails and phone calls, I was already in the process and getting my pre-approvals done. I had my flight set to come out for a few days in NY to manage a few things before my actual move and fling back to LA before the real physical move, and these guys were so accommodating, generous with their time, generous & understanding with my timing in fact which was super helpful as this move was very stressful on top of purchasing a car at the same time! They handled pretty much everything but me going to DMV and switching my drivers license! Filing the paperwork for the car, registration, license plates, full report and history of the car, their mechanics on-site did a thorough job getting the car inspected and ready for me and when I came to pick it up, EVERYTHING was DONE! It had to be the easiest transaction done during my move. Seriously. Jake, my sales rep was a very considerate, thorough, responded to all my questions, went further to find more info than necessary and still does two months after my purchase. The finance guys were also great to work with and reasonable. As a female, I didn't feel like I was being snowed over with anything. They were transparent and more than willing to work with me to get the numbers to where I needed them to be. The receptionist Darlene is amazingly sweet and thorough as well, a lot of follow up from her. You can tell that this is a family run business and that everyone enjoys what they do working there, together. Eleven Stars for these guys! I would buy from them again and I highly recommend them if you're in the market for a new or used car. read more

I went in with my friend for her first oil change, When she purchased her car from the dealership, she was informed that it came with a free oil change. The car was serviced and then she was informed that..... No that's not the case for your car, after the back and forth banter between she and Danny, She informed him that she was on a break from work and she didn't have time for the back and forth. She tried to comprise with Danny and she stated that if he wanted to go through the paperwork and terms of her contract he was free to do so and, if he felt as if she still had to pay for the service she would. Long story short while walking away he stated and I quote!!! "Where does she work? Smoking Crack or something!!" That was disgusting and totally uncalled for. I hope that's not a reoccurring issue. read more

My family grew up going to them and I went fully expecting A+ service and transparency. Sadly, that was not what I got! I bought a truck there a little over 7 weeks ago. It started having some issues almost immediately. Took it in and they charged me $140 to look at it and tell me that it needs a NEW engine. Which they then proceeded to tell me would cost me over $8000. When asked, they confirmed that they had indeed sold me a truck 6 weeks ago that now needs thousands of dollars of work. No apology, or even commiseration offered. For a business that came so highly recommended to me this has been a terrible (and expensive!) mistake. With the names of Bob and Robert Valenti so well known, I would not have expected them to be just another sleezy car dealership. read more

Don't ever shop or get your car serviced @valentiford in Mystic. Robert Valenti & Joel Valenti have no idea how to be in customer service. I've had things stolen from my car. They didn't do my oil change, but said they did. They broke things on my car and tried blaming me for it. Now they refuse to hold up my warranty on new tires I just bought 2 months ago.... Lori @ford service, is the rudest and nastiest lady I've ever met. SO Many complaints have been filed against her for rude and discourteous behavior. Apparently if your husband works there and is friends with the owner... You're allowed to be nasty to everyone that walks into the door. Walk... run... jog... or be a Flinstone, but don't but a car from these Shysters. Worst run business ever. They actually video record your oil changes... Except for when they are searching & stealing from your vehicle...than they conveniently lose the recording. Valenti Ford can Suck it!! read more

They are the best! My friend highly recommended them for our VW search and he was right! Every person went above and beyond to make my daughter feel good about her first car purchase! No pressure, lots of options, and they truly listen to what you want! We walked out of this dealership with a great car and feeling excited about the new wheels! John and Jeff rock! read more

I warned my overly trusting coworker about how incompetent, and dishonest the service department was at valenti,s.... Her daughters year old jeep would not start.. Valentis claims the car needs a new driveshaft for 1200$... WTF does a driveshaft have to do with whether or not a vehical will start... Well i guess not much because 5 miles up the road the car quit again..... The buisness model of taking advantage of ignorant people has served them well, if their object is simply to make as much money as possible... The Valenti family is allowing their reputation to be sullied by a dishonest service dept \ serv mgr hugh stack ( hugh stack of what?) Yet another remi der of why i vowed to do no buisiness here. read more

This is my review regarding my experience with Valenti. In the beginning there were some rough patches, however after speaking with the right people in the right places I was able to get my issues addressed. I received a phone call personally from Mr. Valenti and he was able to fully address all of my issues and concerns. My sales person Mr Tom Smith was a great sales person and made sure that all of my questions were answered and helped me to the best of his ability. Nancy the business manager was able to get me approved for the vehicle that I wanted and I LOVE it without a doubt. All in all there were a few speed bumps but these speed bumps were resolved and addressed as needed. I would recommend this dealership and will be purchasing my next vehicle from them in a couple of years. Thank you for all your hard work and effort at making sure my vehicle was taken care of and sending me home In the vehicle that I wanted and like. Valenti is a dealership that cares and will help you if they can. They should be your number one stop for purchasing a new vehicle or used vehicle. read more

Stay away from their service department, we've all known about how dealerships charge more for service but when they underhanded and sleezy it's time to go... first they replaced a hood patch last year for $130, it broke after one use and when I called when going in for an oil change - oh will take care of you. Taking care is apparently to double the charge and ask for $230, no thanks. Then we'll give you a ride because we need 8 hours to do an oil change and "3 hours" if recall work, oh but when you call to see if it's done after getting a text video from our tech 4 hours prior that the work is done we're not going to give you a ride because the driver went home and no one else knows how to drive a car? Not only that but person in charge of your vehicle won't ring you out we'll have a different person and we'll say with a smirk "oh you found a ride." The attitude and lack of professionalism here was amazing! So many other dealerships in this area to try. read more

I've been a long time Jeep owner. I've been dealing with Jason Crandall for all my Jeep needs. Jason and the staff at Valenti are absolutely top notch. I send all my friends and family to Jason and the staff at Valenti Chrysler Dodge Jeep. Jason is not only my go to guy for all my vehicle sales needs but Jeep advice as well. It's great to have someone who is not only a product expert but just as passionate about the product as I am! You will not be disappointed with your experience at Valenti Jeep in Mystic! read more

Brought my Truck their to get it "fixed" so it would comply with emissions. It Sat their for 2 weeks and they didn't even look at it. This was the second time...Already spent 500 dollars with them to "fix" it before. The rude lady tried to make it seem like it was my fault they failed. Never again... read more

If I could give zero stars I would. I have been getting my Jeep serviced at Valenti's in mystic since 2014. Every time I go in for an oil change they try to up charge me for all kinds of things. Just recently I sent my girlfriend in to do an oil change for me. I wrote down on paper "oil change only". While it was getting the oil change they do a mandatory inspection which is free and they texted my phone while I was at work about the results. I responded to the text saying I only want a oil change. Afterwards I was charged for and oil change and adding power steering fluid. I called and said to the "supervisor" I did not authorize adding power steering fluid. He said my girlfriend agreed so that's that. My girlfriend told me that they added the fluid before hand and told her she had to be charged for it. It was only 18$ but it's about the principle. They took advantage of a Woman who doesn't understand and would rather pay then to argue what's rite. I also have on my receipt from them that my power steering rack needs to be replaced. 1950.00$ and a whole slew of things. Keep in mind I am a mechanic that services my own vehicles as far as repairs. Also note it's a 2014 Jeep with 52,000 miles. The funniest part on the receipt was that I need my tires replaced and there showing significant wear. Also an alignment needs to be done. The tires I just installed 3 months ago and are 1100.00 bfg k02 tires which came with a 4 wheel alignment and I have the results of the alignment recipient. If it was a significant amount of money I would have made a bigger deal about this but for the 18.50 they charged me extra for no reason I will just leave this review here and move on. They have lost a loyal customer. Kind of surprised they would give up on 45$ every 3,000 miles just to make an extra 20$ what a joke. read more