After shopping 7 Nissan dealerships, I was exhausted by changing numbers, high-pressure tactics,…read moreand dealers requiring financing and warranties just to honor a price. Mossy Nissan Poway was the complete opposite. A huge thank you to Sophia, who won me over with her empathy, honesty, and genuine client-first approach in what can often feel like a man's world. Gael was an outstanding salesman and even spent time playing Hangman with my daughters along with the manager Jayson making what could have been a long day one they'll actually remember fondly. Thank you to Tim, the finance manager, for finding great financing and taking the time to customize a warranty that fit my needs instead of trying to sell me something I didn't want. And a special thank you to Jayson for going above and beyond to earn my business. He gave me one of the most competitive deals and repeatedly reminded me that if the numbers didn't work for me, I was free to walk away. That's the least pressure I've ever felt buying a vehicle, and it's something every consumer should remember--you can always walk away. The biggest surprise? My 8-year-old and 12-year-old daughters spent nearly five hours at the dealership with no kids' area and both left saying it was "the best time ever." That says everything about the hospitality and atmosphere the team created. We drove home in our brand-new 2026 Pathfinder SL feeling excited instead of exhausted. And with the amazing competitive deals made I for the first time ever woke up with 0 buyers remorse anxiety! One final note: after I purchased my vehicle, Mossy Nissan El Cajon called to say they could beat the deal by another $500--after previously requiring financing and expensive warranty purchases to get their pricing. By then, my decision had already been made. Price matters, but honesty, consistency, and how you're treated matter even more. Thank you, Mossy Nissan Poway, for earning our business. I would recommend you without hesitation!

Hands down the best experience! Thank you to Mossy Nissan and Gabe in Finance for encouraging me to…read moreprotect my 2024 Nissan Altima with an extended warranty. At 37,343 miles, the emergency braking radar sensor failed. That would have been well over $2,000 out of pocket, but it was fully covered and repaired at zero cost to me. Mossy Nissan is an honest, customer-first dealership. If you're buying a car from them, do yourself a favor and get the extended warranty!

He do good job cheap cars always do for customers he is very nice talking with people good luck Alinread more

Great prices and amazing customer service. Sam was always willing to meet with me and answer any…read morequestions I had whenever I needed.

Overall this is a good place to checkout if you're looking to save 500-1000 more than Escondido and…read moreCarlsbad. Negotiating at Toyota is difficult and you can be hit with hard pricing. I've confirmed that Poway does include some discount that wasn't an option at Escondido. Don't expect much, but even 500 is better than zero. Escondido lost a sale because of their inflexible policy. Negotiating is a pain at most dealerships. Toyota of Poway is no exception. Do not listen to any price or offer until you get their out the door breakdown. The sales guy was saying all sorts of reasons why he's getting us a better deal, but closer inspection proved that there were some bogus upsells tacked into the price (their equivalent to a LoJack security system) that was snuck on their "out the door price". This was NOT on the car's sticker price.. That was used as a negotiation ploy to make you think you're saving $1200 when they take it off the total price.. BTW, Finance will try and sell you again on that alarm. . - Maybe it's a Toyota thing, but when I bought a Chevy seven years ago they went the extra mile to show me the car features and get some basics setup before letting me drive away. This was basically here are the keys, goodbye. - Selection is limited here, but i think most people check availability before coming here. -Not really a big deal but the loan software they use is from the dark ages. The process Just seemed to take too long, a lot manual steps.

So smooth and wonderful! We had found the car that we wanted and after contacting them through…read moretheir website, Fernando reached out and he was nothing but pleasant and patient with us the entire time. Never experienced any uncomfortable salesman vibes. Felt like buying a car from a friend. Thank you so much for our beautiful car!

Eddie and Trevor are the reason I'll keep coming back to Aaron Ford!…read more I can't say enough good things about the experience I had in the service department. From the moment I dropped my vehicle off, they were professional, knowledgeable, communicative, and genuinely went above and beyond to make sure everything was taken care of. They kept me informed throughout the entire process, explained everything clearly, and never made me feel like I was being pressured into unnecessary work. It's obvious they actually care about their customers and take pride in what they do. Huge thanks to Eddie and Trevor for making what could have been a stressful service visit an easy and genuinely great experience. Aaron Ford is lucky to have these two on the team. I'll definitely be asking for them next time!

I received another recall notice for my 2025 Ford Ranger so I called Aaron Ford Service in Poway…read more This Ford Dealer is closest to my home. The phone kept ringing, then a recording came on to leave a message. I never got to speak to a live person, so I left a detailed message. No call back. Two days later I called again. Same situation-except I kept getting hung up on while waiting on hold then getting hung up on when someone picked up. I called several times until a service person finally answered. I was asked if I would go on a "brief" hold, I said okay. After being on hold for 5 minutes and 37 seconds I gave up. I called Aaron Ford the next day. Again, a long wait on hold. When the service person got on the line, I was again asked to go on a brief hold, I said no because I was left hanging yesterday. He said, "Let's not worry about yesterday" "what's going on today"? I told him about the recall and he looked up my vehicle. He told me the earliest appointment was in seven days and they-Aaron Ford would need my vehicle for 1-3 days. When I asked questions about the recall he got impatient with me. I asked, if Ford needs three days to repair my vehicle, do I get a rental? He said Ford will not give you a rental. I asked if there was anything else Aaron Ford could do, he said he would have Aaron mobile service contact me. After three days, they never did. I called Perry Ford in National City. I got through to the service department with no difficulties or long waiting times. The service person patiently answered ALL my questions about the recall. In 2 days Perry Fords Mobile service came to my house and performed the recall repair. Even though Aaron Ford is close by, I will continue to use Perry Ford for my service and vehicle purchases. Even if it means driving to National City. Very disappointed in Aaron Ford of Poway they used to be good.

TLDR: Car: 2019 FK8…read moreCivic Job: Air Conditioner under TSB campaign Service Advisor: Alvaro 100 Communication: 100 Transparency: 100 Time spent: 6 hours It was 105F today, who knows how hot it was in the service bay. Kudos to whoever worked on my car. You're awesome! Thanks Alvaro and Poway Honda! (I found the car parked like this upon pick up. Definitely a good pose in front of the service line)

I had a very disappointing experience with Poway Honda. I took a day off work to purchase a 2025…read moreHonda Pilot TrailSport after it was advertised online as a Certified Pre-Owned vehicle. After test driving it and negotiating a deal, I was informed that it was actually not Certified Pre-Owned, despite the online listing. That was one of the main reasons I came to the dealership. I was ready to buy that day with financing already arranged, but I was told they couldn't complete the deal because the service manager wasn't available to address the CPO issue. I left expecting a follow-up. Over the next couple of days, I repeatedly tried to get an update but received very little communication. The vehicle disappeared from the website, and I couldn't get a clear answer about whether it had been sold. Only after several calls and messages did I receive a voicemail explaining that another dealership in their group had taken or sold the vehicle. I understand that cars sell and inventory changes. My frustration is that I was a serious buyer who was ready to purchase, but due to the dealership's own advertising error and internal process, I lost the opportunity to buy the vehicle. Better communication and follow-through would have made a big difference. Unfortunately, this experience left me with little confidence in the dealership's sales process.

This review is regarding their service department…read more I got a notice for a recall issue for my car and decided to call Pedder in Poway to get it fixed because my regular Chrysler dealership in Kearny Mesa has been going downhill in terms of customer service and never picks up their phone. Sure enough when I called Pedder, a human (shock face!) representative picked up who was very friendly and professional and she got me booked within the same week I called. Once I got there, I was greeted by my service advisor Greg who was friendly and professional as well. He got me checked in right away and even had a complimentary van ready to take me back home. I was in and out within 10 minutes. My car was ready for pick up the same day! They send you text reminders and status updates about your car which is nice. The cherry on top was they washed my car without me asking so when I picked it up, it was clean and ready to go! Again, checking out was a breeze and I was out within 5 minutes. Super easy and stress free. This was my first visit but hope all my future service visits will be just as good as this one...

Live a couple minutes from this dealer. Third time trying to buy a car here to stay local. Josh…read moreFreeman was great, but poor guy has arrogant management especially Johnny. Recommend working with Lake Elsinore better guys. If you want to go a bit further Riverside has been the best. Add on is a must and can't be removed-WHat!!! But Lake Elsinore and Riverside removed it with a Please and Thank You. Nothing wrong with Service Department here.

I had a fantastic car-buying experience thanks to Jack, Sam, and George! Jack was an awesome sales…read morerep, and Sam, the sales manager, was great as well. They both worked hard to get me a good deal, were easy to talk to, and even made the experience fun. George in finance was also fantastic. He was friendly, knowledgeable, and made the financing process easy and straightforward. He took the time to explain everything without making me feel rushed or pressured. What I appreciated most was that I never felt pressured throughout the entire experience. They gave me the time and space to think everything over while still being there to answer my questions and help along the way. I highly recommend Jack, Sam, and George if you're looking for a Hyundai. I'll definitely be going back to them when I'm ready for my next new Hyundai!

Review is specifically for the service department…read more I adjusted my work schedule to bring in my car for pretty basic service, coming early in the morning. It took a while to get checked in which was not out of the ordinary, and after I spoke to a service advisor to get my car checked in he informed me that their system (Techtronic or something) was down. He told me to wait so he could get it resolved and get my car checked in to get worked on. After about 30 min of waiting in the lobby the service advisor came to me and said that they can't check my car in because that system is down and this was my first time visiting their service center. I found this extremely odd and was very frustrated as I scheduled my day around this service and I was being told that they can't work on my car... I get it, stuff happens... The real problem here is that the service advisor told me that he would continue to work on the problem so I can come back to get my car serviced there and that he would contact me. I never received a follow up call....I called and left a voicemail for him to follow up so they could receive my ongoing business and never got a return call from that. Business must be really good here if they aren't looking for new and ongoing customers to get their cars serviced here. I'll go elsewhere.

A friend referred me to Carpair. I liked working with Britt…read more My car sold within one day. Britt told me the price and I asked for a little higher price. She successfully negotiated for the price I wanted since my car was in high demand due to its' great gas mileage. Carpair is the only place I will go to buy or sell a car. An employee came to my home and did a diagnostic test and took photos of my car. This was so much better than trying to sell my car myself. Carpair paid for the Uber home after I dropped off my car at the car dealer. Thank you Britt!

I was recommended to Carpair from a car broker I was working with. I needed to trade my old Nissan…read moresedan and spoke to Britt about using her services. She explained to me how everything worked and the fees and different price points of service you could get. I decided to have Britt take care of the whole process, all I had to do was upload photos through the Carpair app. Within a day or two, Britt let me know they already had offers on my car and was able to negotiate a higher price for me, which in turn paid for the service fee for using Carpair. A win win for all of us. I met the buyer who purchased my car locally and paid me in cash. In my opinion, this a better option than trying to trade in your car at the dealership or going to carvana.

I purchased a Porsche Cayenne from this dealership that was advertised as "not perfect," but there…read moreis a massive gap between "not perfect" and "undrivable." Upon delivery, the vehicle was actively spewing oil. When I attempted to refuse delivery, the General Sales Manager, Sean, claimed he was unaware of any leaks and was initially unwilling to work with me. I took the car to a local independent shop where the initial quote for an engine-out reseal was over $12k--a necessity because the vehicle had been severely neglected. After some back and forth, Sean offered a $1.5k credit. While I accepted that at the time, it didn't come close to covering the reality of the situation. I have now owned this car for over two months and it is still not drivable. After multiple attempts to fix the leaks, the engine eventually had to be pulled to do the job correctly. I am now over $20k deep into repairs for a car I paid $10.5k for. Regardless of the "not perfect" description, this dealership sold a vehicle with a catastrophic mechanical failure. If you are considering buying here, be aware that their idea of a "minor issue" might actually be a five-figure nightmare. Save yourself the headache and look elsewhere.

I had nothing but a good experience working with this dealership. I live in Colorado and was a…read morelittle nervous about buying a car out of state. Shawn was very great about sending me photos/videos of the car, as well as providing all the service records and history (on top of the carfax). I had a million and one questions, and Shawn showed a lot of patience while walking me through the purchase and shipping process. He was accommodating with the PPI I wanted done, which was also great considering I was buying the car "unseen". After purchase, Shawn provided me with a shipping company that he works with, which was one of the easiest things to set up. The car showed up earlier than expected, is immaculate and exactly as described. This was one of the best car buying experiences I have had. As a woman, most dealerships are pushy and treat me like I don't have an understanding of cars. This dealership did not fall into that category, and was so laid back/accommodating. I would definitely recommend this dealership and Shawn to anyone, including members of the Rocky Mountain Porsche Club (he does have a great inventory of Porsches)! Definitely looking forward to working with him in the future when we purchase our next track car.