I had a great experience Nissan is an honest, transparent car dealership that I highly recommend…read morethey were able to get me in the truck I need for my business and a great finance rate and a good price for a preowned vehicle. I will the dealership to my friends and family.

I had an amazing experience at Mossy Nissan Poway! Carlos took incredible care of me from start to…read morefinish. I purchased my 2021 Tesla through him, and he made the entire process smooth, transparent, and stress-free. He was patient, knowledgeable, and truly went above and beyond to make sure I felt confident in my purchase. The entire team was welcoming and helpful, and you can tell they genuinely care about their customers. If you're looking for great service and a team that actually listens and delivers, go see Carlos and the Mossy Nissan Poway crew. Highly recommend!

He do good job cheap cars always do for customers he is very nice talking with people good luck Alinread more

Alin was awesome to work with - helped me get out of a lease and into a new car that I absolutely…read morelove. The whole process was really easy, and he took out so much of the hassle of leasing. Would recommend him to anyone in the car market!

A good, smooth experience having my Tacoma serviced there through Caleb Whitekiller service advisor.read more

Drove all the way from LA and was hoping we were going to have a great buying experience...WE DID!…read moreEverything about the process and deal was handled in good faith. Loved our interactions with Lionel. Would definitely give them our business again. Thank you for a smooth transaction and such a satisfying experience. Financing was quick and not pushy with EZ. Offered some knowledgable advice after getting to know us a bit, much appreciated! All in all, superb experience and we love our Rav4!

I had a really solid experience with this dealership. The whole team was super friendly and easy to…read moredeal with, which honestly made a big difference. What stood out the most was how they handled a pretty expensive repair on my car. They didn't give me the runaround or make it a hassle--they stepped up and took care of it, which I really appreciated. On top of that, I had a cosmetic issue with the vehicle, and they took care of that too without any problems. That kind of service is hard to come by. They kept me updated, answered my questions, and made sure everything was good before I got the car back. You can tell they actually care about their customers and not just making a sale. Big thank you to Ryan, the General Manager, and the entire service team for going above and beyond--I really appreciate it. Overall, I'm really happy with how everything turned out. I'd definitely go back and would recommend them if you're looking for a place that treats you right.

My backup camera had been cutting in and out for over a year, and it finally got to the point where…read moreit was out more than it worked. I received a mailer from Aaron Ford of Poway offering $200 off a service, along with the line, "Your last visit may have fallen short, your next one won't!" Ironically... not quite. When I made the appointment, I was told they would need to diagnose the issue and, if a part had to be ordered, it could take a few days. I let them know that was fine, I'd just take my car back and return once the part arrived since I don't live nearby. I dropped my car off Wednesday at 8am and received a text with a link to check the status, which seemed like a great feature. Unfortunately, the link didn't update at all until the very end of the process. By 2pm, I hadn't heard anything, so I called. I was told the camera needed to be replaced, the part was already in stock, and the car would be ready by 11am the next day. Not ideal, but also not surprising since dealership service centers are notorious for overbooking and underestimating turnaround times. It still worked for me, so I stayed overnight at my mom's house expecting to head home before traffic. The next day, I still hadn't heard anything by 11:40am, so I called again and was told the technician was finishing another car and mine should be ready around 1:30pm. Not great, but manageable. At 2:10pm, having not heard anything, I called again and was told my service advisor had stepped out and would call me back. That never happened. I called again at 2:45pm and was told they were still working on it and would call when it was ready. By 4:10pm, after still hearing nothing, I called yet again and was finally told my car was ready. The way it was phrased made it sound like I had just happened to call at the perfect moment, as if it had just been finished. However, the status link showed the inspection was completed at 3:10pm, so it's unclear whether the car had already been sitting there for an hour or if the updates just weren't accurate. Either way, I ended up leaving right in the middle of traffic, which I had specifically tried to avoid. They did take an additional $50 off on top of the $200 coupon and washed my car, which I appreciated. But overall, the lack of communication and constant need to follow up made for a frustrating experience. While this repair would be out of my abilities, I would imagine that for a certified Ford technician it's a fairly basic job, which made the nearly two full workdays and minimal communication even more frustrating.

It was my first time at Poway Honda, everyone was great. Mickey was awesome! He helped me through…read more whole process, overall my best experience!

I had an appointment today at Poway Honda Service Center. ALVARO helped me - the car needed service…read moremaintenance and discovered some other things needing attention. Alvaro explained what was needed, told me the pricing and estimated time. Since it was going to need some time, Alvaro arranged a ride for me with TANIA so I didn't have to wait several hours. I appreciate the kindness and thoughtfulness of Alvaro and Tania to make sure that I was able to get the car work completed and be comfortable during the process. They even made sure that I would be picked up when the work was completed. Tania noticed that the car needed a wash and took care of that for me, I really appreciate the gesture. Great customer service by Alvaro, Tania and mechanic Jorge! Thank you for your efforts!

This review is regarding the service side. I have been…read moreusing the service center for about 8 years. Unfortunately, my prior Ram 1500 has had multiple issues and I've had to go in many, many times for warranty work. Point being, I've seen many service advisors and managers come and go. I recently had to take my new truck in, and I was extremely impressed and treated completely different from past experiences. A huge shout out to the newest Manager (I don't know his name) and Kathleen!!! Kathleen was the most helpful and caring service advisor you could ask for. She genuinely is just a nice person! I cannot thank her enough. It just seems like there's a different vibe and different crew over there doing good things.

If could give this dealership less than one star, I would. I'm a retired police officer and a…read moreveteran and I truly value honesty and integrity. I live close to this dealership and while I have been aware of their low reviews and opinions from neighbors, I decided to give them the benefit of the doubt. On 04/20/26, I was searching online to purchase a new Jeep wrangler sport S. I checked the official webb page for this dealership and noticed they listed a vehicle for the net cost of $40,921. I contacted them through their webb page to schedule a test drive. A new salesman, Isaiah Gonzalez, contacted me and we agreed on a test drive for 4/21/2026 at 1200 hrs. I arrived at the dealership at the agreed time and met Mr. Gonzales, who had the vehicle ready for a test drive. We conducted the test drive and upon returning to the dealership, I decided to make a purchase offer of $39,000 to Mr Gonzales, which he promptly took to his sales manager Mr. Jackey Moore. Mr. Gonzalez returned a short time later and advised me that they had accepted my offer and ask me to come over to his desk to start the paperwork. Mr. Gonzales then produced a sheet of paper with the agreed price, but also a number of costly dealership added items, including the standard security systems and other unwanted add-ons. I immediately declined the added items. Mr. Gonzales then asked me to agree on something "because they needed to make some money on the vehicle". I remain firm on not purchasing the additional items, but advised him, I would consider financing with them. Mr. Gonzales preceded to speak with his sales manager, Mr. Moore, who promptly asked me to come into his office. Mr. Moore Then advised me that they could not sell me the vehicle because they had made an error in their official dealership Webb page and that they would loose too much money if the sold me the vehicle at the agreed price. Mr. Moore would not give any further logical explanation for the alleged error. I had several photos of the listing which I agreed to show him but he had no interest. He further did not show much interest in a reasonable resolution after I had spent over two hours at the dealership, and only encouraged me to purchase a vehicle somewhere else. A second rather rude , individual, in the sales office, who refused to identify himself, but I later determined to be sales manager Johnny Luttrell , jumped into the conversation and attempted to excused the errors on their part, but at no time suggested a reasonable resolution. A request to speak to the General Manager was denied. These individuals did not conduct themselves as professionals in the least. I intend to take further action in this matter to include reports to the appropriate state consumer protection agencies, as well as the Department of Motor Vehicles which oversees licensing for vehicle dealerships. In summary, I would not recommend this dealership to anyone.

This rating is specifically for the service department, especially Jason M. Jason goes above and…read morebeyond and provides excellent customer service. He does not pressure me to get non-urgent work done. The only reason for the 4 stars has nothing to do with Jason, but a few hiccups that have happened when he wasn't my agent. Otherwise, I highly recommend Jason!

Called them about their pre owned car priced 29k and they said there's no other fees only taxes and…read moreregistration, when I get to the dealership they added markups that can't be removed and car price went to 31k taxes not included. Horrible experience overall, bunch of scammers.

A friend referred me to Carpair. I liked working with Britt…read more My car sold within one day. Britt told me the price and I asked for a little higher price. She successfully negotiated for the price I wanted since my car was in high demand due to its' great gas mileage. Carpair is the only place I will go to buy or sell a car. An employee came to my home and did a diagnostic test and took photos of my car. This was so much better than trying to sell my car myself. Carpair paid for the Uber home after I dropped off my car at the car dealer. Thank you Britt!

What an easy experience! Brittney was referred to me by a friend who has used this app and was very…read morehappy. It was easy to upload my photos and within a day my car was sold! I highly recommend!

I had nothing but a good experience working with this dealership. I live in Colorado and was a…read morelittle nervous about buying a car out of state. Shawn was very great about sending me photos/videos of the car, as well as providing all the service records and history (on top of the carfax). I had a million and one questions, and Shawn showed a lot of patience while walking me through the purchase and shipping process. He was accommodating with the PPI I wanted done, which was also great considering I was buying the car "unseen". After purchase, Shawn provided me with a shipping company that he works with, which was one of the easiest things to set up. The car showed up earlier than expected, is immaculate and exactly as described. This was one of the best car buying experiences I have had. As a woman, most dealerships are pushy and treat me like I don't have an understanding of cars. This dealership did not fall into that category, and was so laid back/accommodating. I would definitely recommend this dealership and Shawn to anyone, including members of the Rocky Mountain Porsche Club (he does have a great inventory of Porsches)! Definitely looking forward to working with him in the future when we purchase our next track car.

I purchased a Porsche Cayenne from this dealership that was advertised as "not perfect," but there…read moreis a massive gap between "not perfect" and "undrivable." Upon delivery, the vehicle was actively spewing oil. When I attempted to refuse delivery, the General Sales Manager, Sean, claimed he was unaware of any leaks and was initially unwilling to work with me. I took the car to a local independent shop where the initial quote for an engine-out reseal was over $12k--a necessity because the vehicle had been severely neglected. After some back and forth, Sean offered a $1.5k credit. While I accepted that at the time, it didn't come close to covering the reality of the situation. I have now owned this car for over two months and it is still not drivable. After multiple attempts to fix the leaks, the engine eventually had to be pulled to do the job correctly. I am now over $20k deep into repairs for a car I paid $10.5k for. Regardless of the "not perfect" description, this dealership sold a vehicle with a catastrophic mechanical failure. If you are considering buying here, be aware that their idea of a "minor issue" might actually be a five-figure nightmare. Save yourself the headache and look elsewhere.