Very knowledgeable and professional staff. They were able to work me in right away…read more I've already referred two friends

He's an amazing dentist. With an efficient crew. They're all friendly and supportive and in no time…read moreat all you're out of the office and back out on Main Street.

I have not been to a dentist in about 15 years due to an absolutely awful experience (in another…read morestate) when I was a teenager. I finally had to come in, and these guys have been amazing and immediately put me at ease. I ended up having to get a crazy amount of work done over a short period of time this past summer and pretty much every unexpected bad presentation that could occur has happened- but bad luck is bad luck, not the fault of the provider, and this office has been great at walking me through my options as well as being flexible time-wise. For example, I had another surprise bit of bad news today, but they were willing to stay late to get me sorted out. 5 stars and two thumbs up! I've already sent my spouse to Dr Tietze and his crew- you should schedule with them too!

Root canal done improperly caused implant to have a tooth. I did not return to them after being…read morecharged $800 for a cleaning

My wife had a dental emergency this previous week. We were in a real pinch trying to find a…read moredentist. I called 4-5 offices only to be met with different roadblocks. No. We don't offer a payment plan. No. We can't see you until next week. It was beginning to look hopeless. Then I called Rose Rock Dental and Koreen answered the phone. Not only did she get me an appointment that afternoon, she also set us up on a very affordable payment plan. As far as the appointment itself, I met the friendliest staff of any dentist office I have ever been too. Everyone from the front desk, to the nurses, and even the dentist himself were very empathetic and calming throughout the entire appointment. If you need a dentist because you've been putting a problem off, or, if you are just looking for a office for regular treatments, I cannot recommend Rose Rock Dental enough. Thank you, to the entire staff at Rose Rock Dental, for everything!!!!

I had my first establishing appointment with Dr. Ramsden yesterday. From the time I walked in the…read moredoor to the time I left, the whole experience was wonderful! The woman at the front desk was so friendly, warm and welcoming. Going to the dentist is usually a pretty anxiety-inducing experience for most, but this team treats you like you are family and is very patient with you. They even offer a comfort menu :) Dr. Ramsden listened carefully to my concerns and then came up with a good treatment plan. A lot of dentists tend to rush you out the door; that didn't happen here, and I appreciate that. I highly recommend Rose Rock Dental!

When I first came here I was happy. The doctor seemed very nice and personable, happy to meet a new…read morepatient and I was told I had a couple fillings that needed replacing but that they could wait a bit till the following year when I came in for my exam. When I came in for my exam I was confused because I honestly thought the man I was seeing was someone else. His demeanor was cold and he just didn't seem like the same guy (he also stopped dying his hair and had grey hair when I saw him last), he never introduced himself and just sort of got to work. I had a two and three surface filling that I was told needed to be replaced. Minor decay. It was a very forceful filling in both teeth but the bottom molar more than the top. I was extremely happy to get out of his chair. He said nothing the entire time he was working on me. I had to mention half way through I needed more novocain because it was starting to wear off (I'm not a fan of dentists who inject you for two different teeth at the same time. It makes me think they are simply going to rush through the procedure and that's never a good sign). I went in with zero pain or discomfort. I left in horrible pain that never got better. Also wasn't even offered anything for the pain. Just told that it was all normal (I have 13 fillings, it's NOT normal to feel the way I did!) and to call if I need anything. I called a couple days later about pain medication and asked to be seen again. I went back a few days later (1 week from the time of my fillings) for a bite adjustment and still was in pain. He asked me if I needed a refill on pain medication which I said "you never wrote me any Rx for pain" so he gave me one. Another week goes by and the whole time I'm in pain. I scheduled another appt. and he simply asked me how I felt, I told him the pain comes and goes but it was still bothering me and I was told "at this point I'm going to refer you out for a root canal" no real explanation, nothing else. Just a shove out the door basically with a referral to an endodontist. He didn't even want to do my root canal. A few days passed and I called to ask how long I could wait for the root canal and was told I shouldn't wait and that they needed to do a test to see if I needed one. Wait...what?! I was just referred because I "needed" one and now I "may" need one?! I was confused. I called the endodontist and they said that they would do some tests and take an X-ray and see if I in fact needed one. So apparently I didn't need one, I may need one. To me that's a HUGE difference when I am basically about to undergo a irreversible dental procedure. Needless to say at this point I wanted a second opinion. I scheduled an appt with a dentist whom my family holds in high regard and went in to see him. He took a look at a new X-ray he did, did the cold-pressure-air test (all unfounded) and a few others and decided to check my bite. It was clear right off the bat that my tooth behind the one that was filled was hitting hard on the tooth but not the filling. After a few bite adjustments he determined I did NOT need a root canal (at least not at this point) and said to come back in a week if it's still hurting and to try to keep off it for a while, as I am a "clencher" and this could have caused the pain I was in (one of the first things I said to Dr. Lavelett). For cleanings and exams they are fine. When it comes to fillings I would steer clear. I really liked the receptionist, she's very kind and most of the staff are nice but I just didn't have a good impression on the Dr. after my second time seeing him. Not sure why his demeanor has changed so much, but that's not what I look for in a dentist.

Dr. Decker and her staff are amazing! The office has been recently updated and I had a great…read moreexperience. I would highly recommend East Norman Dental.

I had two teeth extracted in an emergency situation. I was beyond grateful for the time, care and…read moreconcern provided. From the moment I walked in the door, the people at the front desk were kind. Immediately worked me in. I had xrays done. Saw the dentist, she explained the necessity for the work to be done Immediately and explained the procedure. Within 15 minutes I was being prepared for the extraction's. The Dental Hygienist and the Anesthesiologist explained everything. Once the dentist returned she made sure I was ready and began the procedure. All the way through the procedure until completion the dentist was asking me if I was alright and if I needed anything. When done she prescribed the necessary follow up medication and antibiotics to prevent infection. I was given an after care bag as well as a follow up appointment for two weeks later. All the staff are polite, professional and truly care about the patients. Thank you and may The Lord bless you always. In Christ, Jennifer

The gave my friend a flat edged permanent crown on his canine. Essentially made his canine look…read morelike a molar. He paid almost a thousand dollars to get that tooth fixed just for them to make it not look right. Next level incompetence. They also would add on extra costs to what they would say his upcoming appointments were going to cost, always creating a problem the day of. Money-grabbing and inconsiderate to patients. Would recommend anyone to look for a deferent dental office.

Been going there for over a decade. I am 21 days from 70. Have never had better or more…read moreprofessional Dental Work and only rate one other Dentist Office I have been to as good. Have worked in about 50 cities and towns in 14 States. Virtually pain free.

I'm disheartened that I have to write this review but I take reviews seriously when looking for new…read moreproviders and I hope this will help others assess if this dentist is a good fit for them. I've been a patient at Norman Smile Center for over a decade and initially appreciated the care I received there. I have an AT gene mutation, which increases radiation sensitivity. Until recently Dr. Campbell sympathized with my special situation and that I have to be more careful than her average patient. I need to weigh risk-benefit assessment with everything that involves radiation due to how that can compound and break down my DNA. Although one x ray won't cause cancer, studies have shown it can compound over time in someone with AT mutation and can increase cancer risk in the long run. Therefore assessing benefit and risks is important in my case. Due to my circumstance, Dr. Campbell initially agreed to bitewing x rays every 2 years--aligned with ADA guidelines for low-risk patients like me (no cavities since approx 2015, which were my first ever and were 4 small interproximal cavities due to HG in 2 pregnancies). I appreciated her concern for my health and was grateful for her care. However on my last routine visit, without warning, she told me I had to get bitewings, just one year after my last set, or she'd refuse to see me at that appointment. I was blindsided because my dental history hasn't changed, and forcing annual x rays feels unnecessary and dismissive of my genetic concerns. I have four children and finding a time to visit the dentist isn't an easy thing for me so I had no choice but to agree to the x rays since she gave me an ultimatum that I agree to x rays or leave. I was also surprised when I was told I would need a panoramic x ray at my next visit in 6 months, despite no symptoms or issues justifying it. The ADA says panoramics should only happen when they'll impact care--not on a routine schedule--yet my concerns about both type of x rays were brushed off as I was handed a sheet saying how much radiation is in bananas and going outside. I wasn't as prepared as I should have been since this was sprung on me, but since then I've been made aware of the ALARA principle, a key standard in radiation safety that emphasizes keeping radiation doses as low as possible. Given my genetic condition, and the lack of clear need for a panoramic x ray, I believe following ALARA further supported limiting my exposure to dental radiation only when it's necessary. After years of trust, this sudden inflexibility and push for unneeded procedures (exposing me to extra radiation against my documented health needs) leaves me disappointed and looking forward to moving my care to new dentist who listens instead of issues ultimatums. Avoid this dentist if you value personalized care over rigid policies, because unfortunately something changed and you won't find that here anymore. -Ramona Heitt

Dr. Austin is friendly,caring and knowledgeable. His staff makes you feel comfortable and that is…read moresaying a lot because I have a giant fear of dentist. He has never hurt me. He also plays good music while working on your teeth.

I will recommend Dr Austin's office to everyone I know. They are extremely knowledgeable and…read moreprofessional. I had an awesome cleaning done by Laci and the Dr Austin took his time to answer any questions I had. I didn't feel rushed at all despite being the last client of the day. I was told I would need a deep cleaning at a different dentist office and they felt I couldn't trust them due to feeling like they just wanted to perform extras for insurance money. I'm so grateful to have found Dr Austin and feel like I can trust my dentist again. The receptionist is super helpful and I scheduled my child for a cleaning two weeks after my appointment and they were extremely kind, patient and took as many breaks as he needed and did a fantastic job! I'm very pleased to recommend them!

Exceptional care, professional staff that treats you like family…read more Hands down the BEST dental office you'll find!

Hadley Crosby is an awesome dentist and that place is very professionally run and everyone there is…read morenice and polite.

Dr. Leemaster and his staff have been amazing! I always receive a friendly welcome from everyone…read more Prior to my appointment all charges are explained and printed out. When I come in for my appt they always tell me what is owed before I begin so there are no surprises. Overall a great experience!

I've been a patient here since 2016 and have always kept up with my cleanings four times a year…read more For years, the care was great, but since management changed, the quality of service and professionalism have gone downhill. Over the past year or so, I've had repeated billing issues -- told I had a large credit and owed nothing, only to get a bill the next month, then another for the same amount even after calling to fix it. I also had my worst filling experience here, where the cavity got overfilled, changing it's shape, and ended up getting a much more expensive and painful root canal to fix it. Today was the final straw. I had a 4:00 PM cleaning booked months ago and took time off work for it. At 2:06 PM, while in a meeting, I got a text asking me to confirm because someone else wanted my slot. Fourteen minutes later, they canceled my appointment via voicemail and gave it away -- no warning, no call, no mention of any new confirmation policy, not even the courtesy of enough time to check my phone. In nearly ten years, I've never missed an appointment and have rarely replied to reminder texts (I literally only have record of confirming once out of 4x a year for a decade), so this came out of nowhere. When I called, the manager was dismissive and acted like it was normal and acceptable to cancel a pre-scheduled appointment an hour before, which is absurd and awful customer care. People have jobs and responsibilities. Canceling with less than two hours' notice because someone else wanted the time I already committed to shows no respect or care for patients. Even their billing department takes longer than 14 minutes to return a call. I truly love several of the hygienists and have been loyal for years, but the management's lack of compassion, accountability, and basic customer service skills has made it impossible to recommend this office anymore. If you want a cleaning today, they might bump another patient for you... just don't count on keeping your appointment.